Hydration is essential, and so is style, but nothing blends water and fashion more effectively than a big tumbler mug. Two popular brands for tumblers are Stanley and Yeti. Both are marketed as the better option, and are famous for keeping cold beverages cold and hot drinks hot. Finally, both come with the sort of price tag that raises eyebrows. Are cups – even stylish and trendy ones – worth the price?
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Number of Stanley reviews - 45 |
Number of Yeti reviews – 185 |
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Stanley rating* – 1.8⭐⭐ |
Yeti rating* – 2.2⭐⭐ |
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Claimed losses - $644 |
Claimed losses - $6.5K |
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Successful calls – 7%/272 |
Successful calls – 17% /860 |
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Resolved issues - 0 |
Resolved issues - 5 |
It can be challenging to try and predict consumer behavior sometimes. But when you have two companies making similar tumblers both promising to be the better cup, the savvy consumer does a bit of research to see what others are saying before making an expensive purchase.
We dug deep into the Stanley vs Yeti complaints and reviews online to see what others are saying. What is the true customer experience with these cups? Are they worth the big price tag?
Key Insights
- Stanley and Yeti tumblers have very similar double-walled vacuum-sealed stainless steel construction.
- According to customer reviews, 64% of consumers would recommend Yeti products to others, while Stanley is recommended by only 8%.
- Both Stanley and Yeti cups are rugged and have both been documented to survive fires and crashes.
Stanley vs Yeti: Customer Reviews on Pros and Cons
It’s easy to see where customers get confused trying to choose between Yeti or Stanley. Both have designed an oversized tumbler cup to keep beverages hot or cold for hours on end. Customers have a lot of nice things to say about the insulating properties and their visual designs.
Both insulated cups, the Yeti Rambler and Stanley Quencher, offer customers:
- Handles to make the large cups easier to carry.
- Fitted lids to reduce or prevent spills.
- Reusable straws for easy sipping and less plastic waste.
- Insulation that keeps ice frozen for many hours.
- Insulation to maintain the temperature of hot beverages for extended periods.
While similar, the two companies do have differences in their offerings. The Stanley tumblers are currently trending on social media, which can make them more challenging to find in stores at times, especially in specific colors. They also have a wide color selection. Finally, the company manufactures the Quencher in two sizes, 30 and 40 ounces, whereas the Yeti Rambler maxes out at only 35 ounces.
So, is Stanley better than Yeti? Not so fast. There are more than a few concerns about cups. Customers complain about leaks in tumblers that aren’t supposed to have any. They are also frustrated by the high price and issues with Stanley customer service. Problems with returns made the list of complaints as well.
For example, among the Stanley reviews, one customer ordered a cup for a friend that arrived with a dent. All they are “asking for is a replacement” that was offered by a customer service representative. Unfortunately, that replacement never arrived, and the reviewer outlines:
Super disappointed in Stanley company and customer service. Not what you would expect from such a popular brand.
Currently, the company has a 1.5-star rating out of a possible five on the PissedConsumer platform.
Yeti reviews reveal similar concerns. While its tumblers are praised as being well-designed and nice-looking, sometimes customers need help with Yeti customer service. Consumers complain about issues around returns and replacements.
In one of the complaints, #4515117, a customer noted spending more than $600 on a custom order of Rambler tumblers that “said available in 1-2 weeks.” After ordering, they discovered the order “will NOT BE SENT until 2+ weeks”, arriving too late for their family reunion. The reviewer asked to “pay for overnight shipping” but learned that isn’t an option and stated:
So it seems I waste over $600 for these tumblers because customer service cannot do anything and a custom order cannot be cancelled…Such a huge waste of my money.
Yeti has a 2.1-star rating on PissedConsumer.com, placing the company ahead in the Stanley vs. Yeti comparison, but both companies and cups have pros and cons.
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Stanley vs Yeti: Real Consumer Insights
The Stanley vs Yeti discussion centers around two cups with very similar traits. We looked to actual customer reviews to tell us more about the various claims about them.
Are Yeti or Stanley leakproof?
So, when it comes to leaks, is Stanley better than Yeti? Some customers say no.
In video review #5042162, one consumer explains that her eight-year-old stepdaughter saved up her money to buy a cup “which is leaking after only 2 weeks.” The little girl is
sad because we dont have the receipt and she doesnt have the $$ to buy a new one… She spent $45 on this and is only 8 yrs old.
A quick check of the company's website shows that the brand promotes a "full-cover top to prevent spills" on Stanley cups, showing that perhaps the cup doesn't live up to expectations.
Is Yeti or Stanley better about leaking? Though a Yeti review #5287754 on PissedConsumer indicates occasional leaks, much like with their competitor, the company's customer service managed to resolve the issue. The customer complained that "the lid keeps getting cross threaded and it leaks." However, in this case, the reviewer was able to take advantage of the Yeti return policy and claims that the
Company fixed the issue and I have been provided with apology. Yeti sent me a new lid.
Which product quality is better, Yeti or Stanley?
Quality is a key concern in a Stanley vs Yeti debate. Stanley cups are 90% recycled 18/8 stainless steel. The cup is a double-wall vacuum insulation with a powder coat finish. Yeti cups are also manufactured from kitchen-grade stainless steel with double-wall vacuum insulation.
Both brands include options for attached plastic handles on their tumblers. These handles are mentioned in many feedbacks, particularly in Stanley reviews that note the handles break. One reviewer pointed out in complaint #5560794 that she "bought a Stanley 3 months ago," and now "the handle broke off."
Another reviewer noted that Stanley customer service is “kind of rude and dont respond quickly or efficiently” after they called about an issue with the cup. In review #5296319, the consumer stated that the “handle broke off a week after i got it,” but when they called, the customer support representative
are kind of rude and dont respond quickly or efficiently. i spoke with a man named patrick but he wouldnt respond properly and closed my ticket !!!
The possibility of issues with the tumbler lids comes up frequently as well. One review on Reddit includes specifics about both cups. The reviewer noted that the “Stanley quencher has a screw top that I’m more comfortable putting in my bag” while the “lid for the [Yeti] rambler” may not be “stable enough to survive the beating it would take.”
Are Stanley vs Yeti durable?
Which cup is more durable in the battle Stanley vs Yeti? It’s hard to say. There is evidence of both beverage holders surviving some very challenging scenarios. Stanley cups started to gain in popularity after a woman made a TikTok video of her Stanley surviving a car fire. The company was so impressed with the free publicity they offered to replace her burnt vehicle as well.
While impressive, much like Stanley, Yeti cups are no slouch when it comes to traumatic situations. One reviewer on PissedConsumer noted in feedback #2229591, with images, that her husband’s Yeti survived a “massive fire” on a combine:
After the fire was put out... The lunch box cooler was melted but the yeti cup still had ice in it.
Another customer left a review # 5345086 about their Yeti that “was recently in a rollover crash” and the cup “survived with me.” The reviewer declared that the company “built a great product.”
Stanley vs Yeti: Experiences with Customer Service
Comparing Stanley vs Yeti, both face customer service concerns. Yeti reviews show 71% negativity, yet 64% of consumers still recommend the brand. Conversely, 74% of Stanley reviews are negative, with only 8% recommending products to a friend or colleague.
Consumers can contact Yeti customer service through social media accounts or by calling the company's toll-free phone number, 1-833-225-9384, during business hours. There is also a comprehensive, frequently asked questions page on the company's website that includes information about common issues with tumblers.
However, customers have concerns and frustrations, like one of the reviewers who shared their experience in review #5589801:
I have beg and pleaded with them and they basically told me to scratch & with such an attitude I felt like I was talking to a 13 year old teenager who hated her mom.
You may call Stanley's customer service by dialing 1-800-251-4535 Monday through Friday during business hours. You can also ask questions by submitting an email ticket online or searching for the answer in an extensive collection of frequently asked questions.
Yeti or Stanley reviews sound similar when they discuss customer support. One Stanley reviewer noted in complaint #468811 that after waiting an extra week for a cup to be delivered, they sent "several emails and a call and no action on their end." He noted that representatives
don't address your issue when you fill out their online customer service form. And when you actually get someone on the phone, their answer is wait another week and call back.
Stanley vs. Yeti Return Policy
Comparing Stanley vs Yeti return policies, they are straightforward. The Stanley return policy states that customers can return items purchased from the official website within 30 days for a refund if the item is unused, undamaged, and returned in its original packaging. They do not accept returns for any custom products or Stanley products purchased off the website.
The Yeti return policy also allows customers to return items for a refund if it has “not been customized, is unused and is still in its original packaging.” It includes other specifics about returns, such as ensuring they are undamaged, accompanied by packing slips, and not purchased from any outside dealers.
In both Stanley vs Yeti, customers have frustrations with the return policies. For example, one reviewer noted that they “started a return, mailed [the cup] back in and it was received…at their warehouse.” Despite this, the consumer states:
I have been waiting for almost a month for my refund of $117.70. I have sent numerous emails, contacted their IG account... I have been given the runaround time and time again.
One of the many Yeti reviews, #4797194, explains that their new cup “rattles inside.” Despite filling out the return form, the website “wouldnt let [her] submit.”
Stanley vs Yeti: Stylish and Rugged Cups
While both cups may be rugged and even survive vehicle fires, when it comes to Stanley vs Yeti, the young social media users may have the strongest opinions. Both tumblers are similar in their double wall insulation and powder coating, but only one of the cups is currently going viral on social media. The big question is, however, should it be?
Have thoughts or issues with your Yeti or Stanley cups? You may share them with others by leaving a review on our website or commenting below.
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