Winnie Murugi
Winnie Murugi
Health and Beauty Expert

Online shopping revolutionized how customers shop as it provides convenience and access to a vast array of products at your fingertips. There are a multitude of shopping apps, and one platform that has gained significant attention is Temu.

To understand if Temu shopping is safe and legit, it is crucial to have access to reliable information and various consumer and expert opinions. According to Temu reviews on Pissedconsumer.com and other reputable review forums, customers are divided into those that are really into the app and those who have become disappointed and don’t want to continue. 

Temu Logo

Number of Temu Reviews – 2.7K

Temu Rating* - 3.2⭐⭐⭐

Claimed Losses - $190K

Successful Calls – 18%/18.1K

Resolved Issues - 30

This article will uncover the truth of Temu and give an understanding of why it became so popular and what are the risks of shopping there. It will also delve into customers’ experiences and expert insights on Temu shopping to help you determine whether this e-commerce platform is worth your money.

What Is Temu?

Temu is a global e-commerce marketplace accessible via the web and app (both Android and iOS). It took the world by storm in November 2022, surpassing companies such as Amazon, Wish, Shien, and Walmart in downloads. Upon launch, Temu conducted extensive marketing campaigns that created a buzz around the shopping app. This led to millions of downloads of the app in Q4 of 2022 making Temu the most downloaded shopping app on Apple and Google Store.

The popularity of Temu is due to its wide selection of items and attractive prices. Whether you are shopping for electronics, beauty products, or fashion goods, there are over 250 product categories to shop. 

Is Temu Safe and Legit to Shop On?

One of the top customer concerns is if Temu is legit. We asked shopping experts to share their opinions on the risks related to Temu shopping. Also, we analyzed customer ratings and reviews to answer this question.

On Pissedonsumer.com, Temu has a 3.2-star rating out of a possible 5. Temu has garnered a mixed reputation among customers. As of the date of writing this article, 40% of customer reviews are unfavorable, while 38% are positive. Customers have so far claimed losses of up to $190K.

Temu complaints on PissedConsumer cite various issues, including poor quality services, poor customer service, long shipping or delivery periods, wrong goods delivery, and missing orders. Customer complaints on Twitter and Reddit further mention issues such as poorly packed goods, product damage, problems with sizes, etc. 

The same concerns outlines Chris Muller, a Vice President of Money Under 30:

“ One of the biggest concerns is the delay in receiving the products. Often, it takes weeks or even months for the items to arrive, which can be frustrating, especially if you need them urgently…Another risk of shopping on Temu is the poor customer service. When you encounter issues with your order, such as missing items or damaged products, getting in touch with customer service can be a nightmare.”

The poor quality of some goods is touched upon in the Temu review on PissedConsumer, where the customer warned other shoppers to beware that most products on Temu are of low quality. A person described the products as counterfeit and noted: 

You might find 2 or 3 items out of thousands of items that they have listed on the website that of any good.

Ana Roberts, the Founder and Chief Editor of Top Trends Guide, also warns customers about security issues:

“Temu has been laden with controversy for security risks, like malware and data breaches in using the app, and other controversies surrounding its parent company, Pinduoduo. Just be aware of the data that you allow the app access to.”

That said, some customers write positive things about Temu shopping as in one of the Reddit reviews where a buyer defines goods bought on Temu as ones of “decent quality.” 

Temu reviews on reddit

Are Temu Products Really Cheap and Good Quality?

Two key factors that customers consider when shopping online are prices and quality. Despite the risks mentioned above, Temu positions itself as one of the cheapest online shopping platforms, turning it into one of its advantages.

According to Temu reviews, products there are indeed relatively low-priced. Many customers appreciate the affordability and the numerous budget-friendly options available. 

However, several Temu reviews emphasize the importance of having realistic expectations about the quality of products like in the folloing review on PissedConsumer: 

Was overall a pretty good purchase but make sure that you dont expect luxury quality especially with the prices.

As buyers continue in their review, most cheap items that sell below $10 are generally of low quality. Even items that cost $20 and $80 “are still cheap looking low quality made and even counterfeit.” Customers also share concerns about goods that differ from pictures, which are too large or too small.

Customers should pay attention to types of goods they buy on Temu. In the opinion of the Founder and Chief Editor of Top Trends Guide, Ana Roberts:

“I would suggest against buying personal care items, anything you put on your face, because you may get low-quality items that might damage your skin. Other beauty items like makeup brushes or manicure kits are perfectly fine.”

So what products are better to buy on this online marketplace? 

“I think Temu is a great platform to purchase electronics and tech products due to its wide selection and attractive prices. Reputable brands like Lenovo selling their products on Temu further enhance its credibility in this category.” - Chris Muller, the Vice President of Money Under 30. 

So, you may opt to take advantage of the competitive Temu prices. However, have realistic expectations about the quality of products and be mindful of potential discrepancies between the product images and the actual products. 

What Is Temu Return Policy?

When shopping online, it is a common practice when goods do not meet customers’ expectations. The reasons are various: wrong size, goods that do not match the description, inappropriate product material, etc. Also, items may be broken or mixed up. So, customers ask, ‘What is Temu return policy?’ ‘Is it possible to return goods and get a refund?’ 

Several shoppers indicated that the items received were of low quality, or the sizing was too small or large, and they would like to know how to return the items. 

The Temu return policy stipulates 90 days from the date of purchase, within which customers should return items. Most items bought on Temu are eligible for return and refund if you are dissatisfied with them. You can also seek a refund for missing items or items that were not delivered. However, free gifts and items labeled as non-refundable are not eligible for return. 

Here are the steps to return Temu items:

  1. Login to your Temu account.
  2. Find the relevant order under the section “Orders.”
  3. Select the things you want to return and the reason for the return, then click “Next.”
  4. Choose your return and refund method.
  5. Print the return label. 
  6. Ship the item(s) to the Temu return address indicated on the return label.
  7. Temu will receive items, inspect them, and issue a refund where applicable.

Return shipping is free on the first return for every order as long as you return within the stipulated timeline. If you want to return additional items from the same order, you can do so within 90 days. Remember that a shop will deduct a shipping fee of $7.99 from your refund.

Temu typically issues a refund within 3 days after receiving and inspecting the items. However, depending on your payment method, refunds can take 5-30 days to reflect on your end. You can also accept Temu credits instead of a cash refund.

Temu return policy

Unfortunately, despite adhering to the instructions provided on the return policy, some customers wrote in their Temu review on PissedConsumer.com that they did not get a refund: “2 weeks no refund.”

How Long Does Temu Delivery Take?

Temu reviews indicate several complaints regarding opened packages, long delivery, and missing packages. Some customers indicated that deliveries take several weeks or even months, which can be frustrating or untimely if you need the items urgently.

According to the Temu shipping policy, delivery time varies depending on the shipping method. Standard shipping typically takes 8-25 business days. Delivery time for express shipping is indicated when you confirm your order. 

Temu delivery

Note that the indicated expected delivery time is an estimate and the exact date of delivery depends on the flight arrangements, weather conditions, and other external factors.

Tips to Stay Happy With Temu Shopping

There are measures you can take to increase your likelihood of having a satisfying shopping experience on Temu.

Chris Muller, the Vice President of Money Under 30, recommends, “carefully read the product descriptions and dimensions to ensure you make an informed purchase that meets your specific needs.”

On the other hand, Jeanel Alvarado, a shopping and retail expert at Retail Boss, recommends: “read product reviews and check seller ratings before making a purchase. - Take advantage of discounts, promo codes, and exclusive offers by signing up for text alerts or following Temu on social media.”

Always check the seller’s ratings and reviews to gauge the reputation of a product. Go for products with positive reviews and high ratings to increase the likelihood of buying quality products. Also, compare prices and product specifications to find the best deals.

If you have encountered problems with Temu or just want to share your positive experiences, leave a review on our website. 

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Sylvia Weeks #13313
I have gotten many things from Temu and they were all of good quality; as well, my orders arrived before or on time. Never had a problem.