Should You Shop at Temu or Shein? Here’s What Customer Reviews Say

Does Temu have good quality?

Temu product quality varies widely, according to consumer reviews on PissedConsumer.com. Some users report receiving “cheap” or damaged items, while others describe their orders as “very good quality.” Overall, Temu offers low prices, but shoppers should expect inconsistent quality.

One Temu customer ordered dressmaking scissors only to discover that the scissors are “very poor quality” and would not cut fabric. The pins she ordered were rusty, and this was not due to the packaging: 

They appear to be wrapped ok, but they were definately rusty when I tried to put them into fabric the pin actually bent.

The reviewer also noted that she is “usually very pleased with products” but was “so disappointed” this time.

Is Shein good quality?

Shein reviews also have a lot to say about the quality of the items sent by the company. According to reviews, Shein quality is “different from those in pictures.” The items apparently “look cheap” or have “poor material.” Some customers received damaged items or items that look as if they were worn by someone before being delivered to their home. 

One Shein customer noted that her daughter ordered a backpack and “on the second day of school the strap broke.” She recommends that others “do not order” from the site. As the item was used, it will not qualify for a return in the Shein return policy. 

What Are Temu vs Shein Shipping and Delivery Policies?

Both Temu and Shein provide estimates for standard shipping, but consumer reviews reveal a different story when it comes to timing and delivery reliability.

• Temu states that standard shipping takes 6 to 14 business days.
• Shein shipping varies by warehouse but generally takes up to 10 business days.

Because both companies ship from China, actual delivery times may exceed estimates. Consumers often report unexpected delays, particularly during high-volume periods.

The frustration about issues with shipping is shared in various Shein and Temu reviews. For example, shipping challenges are frequently discussed in Shein complaints. Many reviewers note that there are frequent items missing in Shein deliveries. In a video review a consumer asked Shein customer service for answers when she only received one out of eight items she ordered. The TikTok community chimed in with similar experiences in the video comments. 

Another Shein reviewer discovered that two wedding rings she ordered were missing from her package. Despite this, she had positive things to say about Shein quality. She noted that she had never had issues with her orders:

this is the first time I hope they solve my problem soon. I recommend you buy from them they are reliable.

Shein is not alone in complaints about shipping and delivery. Consumers also raise questions about Temu quality when it comes to sending orders. One of the Temu customer complained about “missing two pairs of joggers”:

I have been waiting four days for a email back from you as to when theyre coming, or if youre just going to refund the amount of the two pairs of joggers to my cash app

Still, they also noted that they are an “avid Temu purchaser” and had not “had any problems thus far in my products or receiving my shipments.” 

What Are Temu vs Shein Return Policies?

With frequent concerns about delivery and product quality, return policies are a major deciding factor for online shoppers. Both Temu and Shein offer return windows and cover return shipping for first-time returns, but how these policies play out in real-world scenarios varies widely.

Shein allows most items to be returned within 35 days of purchase, and the first return for each order is free.

However, several reviewers on PissedConsumer.com report difficulties with the return process. One frustrated Shein customer ordered “about $1,500” worth of merchandise and shared that they were unable to get help resolving their return issue due to lack of live support. 

The Temu return policy offers customers more time to make returns than Shein. This might give them a bit of an edge in the Temu vs. Shein comparison. Temu allows customers to return most items within 90 days of the purchase date. Like Shein, the cost of the first return from every order is covered by the company. 

Yet some high-volume buyers report complications. In one widely shared review, a customer described ordering five large shipments totaling over $1,000. When the orders arrived. Then, when items arrived they were “packaged like untrained monkeys,” leading to otherwise excellent products being smashed or ripped. She then discovered that 

TEMU makes it near impossible to get a refund for items that dont show up - damaged and not as advertised.

Despite speaking to employees when she called the Temu contact number, she has not been able to resolve the issue and claims her experience is “a true nightmare.” 

Temu vs Shein: What’s the Best Option?

Choosing between Temu and Shein comes down to what matters most to you: product variety, pricing, shipping reliability, or customer support.

According to reviews on PissedConsumer.com, shoppers have reported both pros and cons with each platform:

• Shein has more user reviews overall, but also a higher volume of negative feedback, particularly around missing items and return complications.
• Temu, while not free from complaints, tends to receive more consistent praise for quality and issue resolution, even in reviews that started negatively.

Some Shein users say they still trust the platform despite delivery hiccups. Meanwhile, Temu customers often describe themselves as repeat buyers, even after reporting missing or damaged items.

Based on review sentiment, contact accessibility, and complaint resolution trends, more consumers seem to favor Temu at this time. That said, both companies continue to evolve, and user experiences may vary depending on the type of product ordered.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.