Top Customer Service Question to Castle Windows — How Good Are Castle Windows?

High-quality doors, windows, roofing, and siding not only make a home habitable, but they also increase its aesthetic value and overall market value. If you are a homeowner, you might be keen to invest in high-quality doors, windows, roofing, and sidings for their homes and you are wondering which company to buy from. 

Castle Windows is one of the many companies that specialize in doors, windows, roofing, and siding. We did a mini-research to help you determine whether it is a credible company to work with.

Castle Windows reviews - 155

Castle Windows rating* - 1.8⭐⭐

Castle Windows claimed losses - $28.2k

Castle Windows issues resolved - 8

In this article, we identify the top Castle Windows FAQs and seek their answers from castlewindows.com and other reputable websites. We also evaluate Castle Windows reviews across various platforms to determine its credibility. Below are the top 5 Castle Windows FAQs.

1. How good is Castle Windows?
2. What is their warranty?
3. How to contact them?
4. What are Castle Windows prices?
5. What are their locations?

1.     How Good Are Castle Windows?

According to their Home Page, Castle Windows is a family-owned business that specializes in windows. In addition to windows, they also offer entry doors, roofing, and siding. Over the last 42 years of being in business, they have come to be known as the “window people”.

On their website, Castle Windows position themselves as a reputable company that is licensed and certified by organizations such as Energy Star, National Fenestration Rating Council, and the American Architectural Manufacturers Association.

One of the top Castle Windows FAQs is whether indeed the company is reputable? We looked at the Castle Windows reviews across various platforms to find out whether customers were satisfied with the company products and services.

According to the Castle Window reviews, different customers have had different experiences with the company. For instance, on PissedConsumer the rating is 1.9, on Yelp, it has a 2 -star rating, and on the Better Business Bureau, it has a 1.8 rating. While some customers gave the company 4 and 5 stars and would highly recommend it to their friends, others expressed dissatisfaction and rated it with 1 or 2 stars.

Satisfied customers were happy with following about Castle Windows Inc.:

• Quality of products;
• Customer service;
• Staff expertise;
• Lifetime warranty.

For instance, in one Castle Windows reviews on BBB, the customer was happy with his purchase of 19 windows from Windows company. He reported that he had the best experience with CastleWindows.com from sales to installation. He also applauded the quality of the windows saying that they were energy efficient.

On the other hand, several customers on PissedConsumer.com and other review platforms expressed their dissatisfaction with the company. Top Castle Windows complaints are in regards to:

Poor customer service

Castle Windows complaints that refer to customer service include difficulty getting though on the Castle Windows phone number, pushy sales, last-minute cancellation or, in some instances, no show by the Castle staff for installation appointments, and unhelpful customer representative.

Lifetime warranty

Some customers reported being taken around when they attempted to claim a repair or replacement on the lifetime warranty.

Difficulty canceling and getting a refund

For example, in review #1624264, the customer reported that after a consultation with a company’s technician, it turned out that the issue was not her window rather her roofing. After communicating with her insurance company, they agreed to rectify the issue. However, she had already done a down payment with Castle Windows Inc. and she sought to be refunded. The issue was escalated to the general manager who was belittling and aggressive in his approach of handling the issue. He told her that she had signed a man to man contract hence the payment would not be refunded.

2.   What Is the Castle Windows Warranty?

Many Castle Windows FAQs from customers refer to warranty. According to its website, CastleWindows.com offers a lifetime guarantee on all their products. The Castle Windows warranty covers leaks and drafts, vinyl, color, installation, glass, seals, parts, screens operation of their window, colored windows, and free labor on all services.

Castle Windows, the window people pride themselves in that their lifetime warranty is the best. The website has a separate page dedicated to Castle Windows's warranty. There, they highlight that unlike other companies, the Castle window warranty is set up to benefit the customer.  In addition, the Castle Windows warranty policy is not pro-rated, and it is transferable at no extra fee. Besides, the company offers 24-hour assistance to customers seeking to claim services on the lifetime guarantee.

One of the top Castle Windows FAQs is whether the lifetime warranty is legit. A look at the Castle Windows reviews indicates that while some customers are satisfied with the company’s warranty, others are not. This is still a debated point in the customers’ Castle Windows FAQs. One reviewer said that their Castle Windows replacement was covered by the lifetime warranty. On the other hand, another reviewer reported that the company declined his claim for a Castles Windows replacement against the lifetime warranty because 24 years had lapsed since installation.

3.   How to Contact Castle Windows?

There are various ways to contact Castle Windows customer service. The suggested options include several Castle Windows phone numbers, social media pages, and email. According to their contact us page, their customer service is reachable 24/7 via the Castle Windows phone number. The following Castle Windows customer service contact information is provided on their website.

Castle Windows phone number: (866) 884-7308

Castle Windows email address: customercare@castlewindows.com

Castle Windows social media pages: Facebook, Instagram, Twitter, LinkedIn, YouTube, and Pinterest.

PissedConsumer provides the following additional Castle Windows contact numbers:

(866) 360-4400
(866) 360-444

You can also contact the Castle customer support by filling the ‘contact us’ form provided on their contact us page. You will be required to provide your full name, phone number, address, zip code and details of your inquiry.

The various Castle Windows reviews indicate that the company’s phone numbers go through and the customers are able to get through to their representatives. However, a number of Castle windows reviews on the customer service indicate dissatisfaction with callbacks. In the cases that the customer managers promise to call back the customer, they often do not.

4. What Are Castle Windows Prices?

As mentioned on various Castle Windows reviews, the prices can range from hundreds to thousands of dollars depending on the specific product and the units you are installing. The price of Castle Windows is not provided on the company’s website. Neither is a comprehensive Castle Windows catalog for all products. However, there is a Castle Windows catalog provided for doors with details of the different door styles and their features. Though, it does not indicate the price of Castle Windows doors.

Customers can find out the Castle Window price for a particular product by requesting a free quote for their product(s) of interest. The “Get a free quote” tab can be found on the home page or at the top of every page. You will be required to provide your full name, email address, phone number, zip code, and the products you are interested in.

To identify the particular product you want to know the Castle Windows price for, go to the products page and select a product category. You will be provided with a selection of products under that category and their features. Identify the ones you want and request a quote for them.

CastleWindows.com notes that their sales representatives are available 24/7 via 1-800-360-4440. They also mention that all their products come with a Castle Windows warranty. When finding out about the Castle Windows price for a particular product, it is important to enquire whether there is an extra charge for installation as there is no indication of Castle Window installation fees on their website.

5. What Are Castle Windows Locations?

The CastleWindows.com contact us page lists six Castle Windows locations in New Jersey, Connecticut, Pennsylvania, Virginia, and Indiana.  There are two Castle Windows locations in New Jersey. The Mount Laurel one serves the entire New Jersey, while the Cedar Grove location serves North New Jersey and Rhode Island. According to PissedConsumer.com, the Castle Windows Location at Mount Laurel is the headquarters.

The Castle Windows store at Mechanicsburg, Pennsylvania serves customers in Pennsylvania, Maryland, and West Virginia while the one at Fredericksburg, Virginia serves the whole of Virginia. The Indiana Castle Windows store serves customers in Indiana, Ohio, and Michigan. The company’s contact us page indicates that all Castle Windows locations are open throughout.

Although Castle Windows’ being in business for 42 years can be a sign of credibility, numerous reviews of the company across various platforms indicate customer dissatisfaction. The reviews reveal that while the company’s products are of high quality, many customers are displeased with the quality of service they get from customer service representatives and installation technicians.

Browse consumer reviews at PissedConsumer.com to learn more about the company's services and products. Feel free to share your experience with other customers by leaving your review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.