Hundreds of customers have come to PissedConsumer.com to leave reviews about TotalAirCare.net. Most of these Total Air Care reviews are focused on customer care practices, services performed by the company, and the company’s finance and refund policies.
Customers are frustrated by Total Air Care customer service and want answers or the support of others in similar situations. We used the experiences of real customers and the information available through the TotalAirCare.net website to help address the most frequent customer concerns.
Total Air Care Rating* – 1.4⭐
Total Air Care Reviews – 317
Total Air Care Successful Calls – 0%/5
Total Air Care Resolved Issues – 2
Total Air Care Claimed Losses – 110K
- How to contact Total Air Care customer service?
- How is Total Air Care rated?
- What is Total Air Care's refund policy?
- What financing options do they have?
- What services do they offer?
Reading through Total Air Care reviews and complaints should give consumers a general idea of what to expect when placing an order with the company. If you have a question for Total Air Care that has not been answered, you can ask it on the Total Air Care Questions & Answers section on Pissed Consumer's website or reach out to Total Air Care customer service representatives.
1. How to Contact Total Air Care Customer Service?
On TotalAirCare.net, the company advertises 24-hour contact options. According to the website, you can reach Total Air Care customer service around the clock by calling 855-50-TOTAL. There are additional options for contacting Total Air Care customer service listed on the company’s contact page. In addition to the Total Air Care phone number, you can also reach out to the company through:
- The online form on the Contact page.
- Email at firstname.lastname@example.org.
- Traditional mail at:
Total Air Care
PO Box 840
Madison, FL 32341
A typical Total Air Care review will mention issues with the company’s customer service. Many customers have complained about frustration as they try to contact Total Air Care. In her Total Air Care complaint (#2097808), Nancy A warned others, “DO NOT USE this company. I have never had such a horrible experience.”
Nancy explains that she calls the company daily for updates and she has “been told over and over they will call with an update and NEVER once have they called me back.” She ends her review by saying, “I can not stress enough how horrible this company is!!!!!!”
2. How Is Total Air Care Rated?
The best way to find out of a company is any good is by checking reviews across platforms – not just in a single location. Here on Pissed Consumer, our algorithm used customer Total Air Care reviews to assign the company a rating of 1.4 out of a possible 5 stars.
Our Total Air Care rating is echoed on Yelp where the company has a 1.5 rating out of a possible 5 stars. There many of the Total Air Care complaints express frustration with customer service issues and poor work performance by the service people.
The Total Air Care rating from Google reviews is considerably higher, however, at 3.9 out of a possible 5 stars. There the reviews fluctuate between one-star complaints about trying to contact Total Air Care and five-star reviews about exceptional service.
The reviews and complaints on BBB.org echo the pattern found on PissedConsumer. On BBB, the Total Air Care rating is 1.8 out of 5 stars, and the website posts a warning that the BBB files show a “pattern of complaints” about the business with regard to incomplete repairs and trouble with the Total Air Care phone number.
3. What Is TotalAirCare.Net Refund Policy?
After looking through Total Air Care's FAQ, we could not find anything that explained the company's refund policy. The FAQ section of the website is dedicated to technical questions, not a Total Air Care refund policy explanation. Without a clear Total Air Care refund policy posted online, it is important to ask the company about their policy before any funds change hands or signing a contract.
There are many Total Air Care reviews online frustrated with the service provided by the company and complaining about the lack of protection. Before allowing service to start on your home, ask for the specifics of the Total Air Care refund options. This may delay the start of the project, but it is far better to hold off on an expensive repair while waiting for written assurances from Total Air Care customer service than wind up with incomplete repairs and no means for recompense.
4. What Financing Options Does Total Air Care Inc Have?
According to TotalAirCare.net, there is a financing option available for Total Air Care repair services. Spectrum financing offers a Buy Now Pay Later plan where those with qualifying credit scores can enjoy 12 months without making payments. According to TotalAirCare.net, there are financing options for all credit score options with flexible and competitive payment terms.
To apply for financing, you can contact Total Air Care or start the application process through the online application.
5. What Services Does TotalAirCare.net Offer?
According to Total Air Care Inc., the company offers the following services:
- Installation of residential and commercial air conditioning using professional equipment and fine materials
- Maintenance and Repair
- Annual inspections
- Heating services
- Commercial HVAC
- Zoned comfort control
Total Air Care repair calls make up a large majority of the issues discussed in company reviews online. Customers are frustrated by the quality of the Total Air Care repair solutions to their problems and have left details of their experiences online.
In one recent Total Air Care complaint (#2682799), a Pissed Consumer user from Louisiana complained that the company sent out a technician who took apart their AC unit before realizing they had the wrong replacement part. According to this reviewer, other users should be warned before calling the Total Air Care phone number, “DO NOT HIRE THEM OR ALLOW YOUR WARRANTY COMPANY TO SEND THEM.” Many similar reviews about service calls and technicians have contributed to the Total Air Care rating of 1.4 out of 5 possible stars on PissedConsumer.
By Rebecca Garland
Business and Education Expert
Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
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