Zoosk.com Customer Care and Support with FAQs: How can I cancel my Zoosk subscription?

Online dating is a convenient way to connect with other people and probably find the love of your life.  With a few taps, clicks, and scrolls on a screen, you can be able to identify and reach out to potential lovers. However, there have been numerous questions in the Zoosk Q&A section, and reported cases of scams and identity theft associated with online dating apps and websites. Therefore, it is crucial to do due diligence about an app to ensure it has measures and procedures put in place to protect you while giving your access to a network of other single people.

This article answers some of the top consumer questions to Zoosk, a popular dating app. Most of the consumer questions are in regards to canceling subscriptions, permanently closing an account, wrongful billing, blocked accounts, identity theft, scammers, and difficulty accessing messages and what is Zoosk customer service phone number among others.

Zoosk reviews – 3.2k

Zoosk rating * – 1.7⭐⭐

Claimed losses – $410k

Successful calls – 12%/19.6k

We have identified the most commonly asked consumer’s questions under the Zoosk reviews and Q&A segments, and delved into the company’s website, Q&A page and help center to find answers.

7 Most Frequently Asked Questions about Zoosk on the PissedConsumer Website

Below are the seven top consumer questions about Zoosk from the company’s Q&A section on the PissedConsumer website and the answers to them.

• What do I do if I have an unauthorized charge from Zoosk?
• How can I get my refund?
• How can I cancel my subscription?
• How do I permanently delete my account?
• Why was my picture removed from my profile?
• What can I do if my account has been hacked?
• How can I report a fake account on www.zoosk.com?

1. What Do I Do If I Have an Unauthorized Charge From Zoosk?

Zoosk’s help center recommends you to contact the zoosk.com customer service team in regards to unauthorized or unknown charges and other complaints about payment.

There is a support chat button at the bottom of every Zoosk customer help center page that you can use to reach out to the customer assistance team. You may also use Zoosk contact info on PissedConsumer to address your issues to the company. 

2. How Can I get My Refund From Zoosk?

According to the Zoosk FAQs, the company has a non-refundable policy on subscriptions and coins. Users who wish to deactivate a Zoosk subscription are advised to do so before the upcoming renewal date. You can confirm your renewal date via your account settings under subscription.

Section 13, under the Terms of Use, further emphasizes the company’s non-refund policy for subscription fees for a current term. It points out that customers are not entitled to any refund on subscription fees paid for a given term unless it is required by the law or as provided for by section 22.

Section 22, under the Zoosk Terms of Use, outlines specific subscription refund terms for subscribers from various states. For all the listed states, you have the right to cancel your Zoosk subscription by midnight of the third business day after the date that you signed the contract without being penalized.

The refund period varies between 10-30 days after the receipt of your cancellation request. Different states provide different methods of cancellation including via email or registered mail.

3. How Can I Cancel My Zoosk.com Subscription?

The procedure for canceling your Zoosk subscription will vary depending on whether you purchased your subscription directly from the company’s website, or via a third party such as Amazon, Apple devices, or iTunes.

The Zoosk customer help center provides the following procedures for cancelling a subscription on the various platforms.

If you purchased your subscription through Amazon, you are required to cancel it through Amazon. Below is the procedure provided on the Help Center for canceling your Zoosk subscription via Amazon. Company notes that this procedure is primarily determined by Amazon, therefore, it is important to check the Amazon help page as they may change the procedure from time to time.

Via computer:

1. Visit Amazon.com and sign in to your account.
2. On the Account menu, go to “Your Apps and Devices”.
3. Click on “your subscriptions”.
4. Identify your Zoosk subscription under current subscriptions and turn off its auto-renewal button.

Via Kindle Fire:

1. On your device’s home screen tap on the “Apps” icon.
2. Select “My Subscription” from the menu.
3. Either cancel or turn off the auto-renew option for your Zoosk Subscription.

Via Android device:

1. On your device’s home screen tap on the Amazon App Store icon.
2. Select “My Subscription” from the menu.
3. Either cancel or turn off the auto-renew option for your Zoosk Subscription.

On an Apple device

Cancellation for a subscription purchased via Apple devices (iPhone, IPad, or iPod) or iTunes is made on the App Store. Since Apple does not notify Zoosk about canceled subscriptions, your account may indicate that your subscription is active. However, it won’t renew at the end of the subscription period.

The procedure for cancelling your Zoosk.com application through an Apple iPhone, iPod, iPad, or iTunes is as follows:

1. Go to your Apple device’s settings.
2. Under iTunes & App Stores, click on “Apple ID/Email address”.
3. View you Apple ID and provide your password or touch ID.
4. Under account settings, scroll down and click on “subscriptions”.
5. Click on the Zoosk Subscription and then “cancel subscription”.
6. Click on the “confirm cancellation” pop up to confirm your cancellation.

In all cases, you continue to access the subscribed services until the current Zoosk subscription period ends. If you have more questions about the subscription, you can always call Zoosk customer service phone number (888) 939-6675 or email them.

4. How Do I Permanently Delete My Zoosk Account?

To permanently delete your Zoosk account, you will need to first cancel your subscriptions if you have any. Thereafter, you can follow the procedure below as provided on the Zoosk FAQs page for cancelling your account from a computer or through the Zoosk Android App.

Via your computer

1. On your browser go to Zoosk.com and log in to your account
2. On the far-right corner of the screen, click on the cogwheel icon that is near your name
3. Go to your account and view your account status.
4. Click on “deactivate account”
5. Confirm your account deactivation by clicking on the “Deactivate your Zoosk Account” button that comes up.

Via Zoosk Android app

1. Click on the Zoosk App on your phone’s home screen
2. At the top left corner of the screen, click on the menu (the 3 lines)
3. Tap on the cogwheel icon near your name and then go to “account”
4. Go to “Account Status” and click on “Deactivate”
5. Follow the instructions provided to complete the account deactivation procedure

Upon deactivating your account, your profile will not be visible to other members. You will also lose your connections and subscription benefits. You won’t get a refund for your subscription as per website’s Terms of Use Agreement. When you are ready to return to website, you may reactivate your account by logging in to your account.

An alternative for deactivating your account, if you want to take a break temporarily, is to pause your account. When you pause your account, your profile is hidden from the public but your messages and connections remain intact. Here is how to pause your Zoosk account.

From your computer

1. On your browser go to Zoosk.com and log in to your account.
2. On the far-right corner of the screen, click on the cogwheel icon that is near your name.
3. Go to your account and view your account status.
4. Select “Pause Account” and follow the instructions provided.

From the iOS app and Android app

1. Click on the Zoosk App on your phone’s home screen.
2. At the top left corner of the screen, click on the menu (the 3 lines).
3. Tap on the cogwheel icon near your name and then go to “account”.
4. Go to “Account Status” and “Pause Account”.
5. Follow the instructions provided.

While Zoosk provides clear instructions for members to cancel their subscriptions and delete their accounts. Some members complain that they continue to be charged subscription fees despite cancelling and deleting their accounts, while others say that they had difficulty cancelling their accounts. For instance, in Zoosk review (#2229203), the customer demands a refund as they were still being charged a subscription fee despite cancelling their subscription a year ago.

Tried to unsubscribe over a year ago but they still take money from my account every month. How can I stop them?? They are robbing me!!

5. Why Was My Picture Removed From My Zoosk Profile?

The Zoosk FAQs provide several reasons why your primary picture might be deleted including the photo being unclear, too small, if it contains more than one person, or if it is heavily filtered. 

If you still have any questions to Zoosk customer care about your profile issues, you can always contact the company by phone, email, and via social networks.

6. What Can I Do If My Zoosk.com Account Has Been Hacked?

There are numerous questions asked in the Zoosk Q&A section of the PissedConsumer website regarding changes in your profile that you did not make. Chances are, your Zoosk account might have been hacked.

If you are still able to login into your account, do so and change your password. The procedure for changing your password may vary depending on whether you are using an Apple device, an Android device, or a computer. Here is the procedure provided on the Zoosk customer help center page for changing your password on the various devices:

From your computer

1. Visit your Zoosk.com and log in to your account via a web browser.
2. On the top right corner of the screen, click on Zoosk name.
3. Go to the account settings via the provided drop-down menu.
4. Under “password” select “Edit”.
5. Provide your current password then your preferred new one.
6. Click save.

From the Android app

1. From your home screen open the Zoosk App.
2. Click on the menu icon at the top left corner of the screen.
3. Tap on the gear icon to go to settings.
4. Tap on “Account”.
5. Tap on the edit option next to “password”.
6. Provide your current password then your preferred new one.
7. Click save.

From the iOS app

1. Open the Zoosk app on your apple device.
2. Tap on the profile icon at the right corner of your screen to access the app’s settings.
3. Select “Account”.
4. Tap on the edit option next to “password”.
5. Provide your current password then your preferred new one.
6. Click save.

If you can’t log in into your account, contact the customer support team via the support button at the bottom of each help center page. You may also contact Zoosk customer care team by phone (Zoosk phone number you may find on our website) or send an email to support@zoosk.com

7. How Can I Report a Fake Account on www.Zoosk.com?

Although the company endeavors to create a community of conscientious online daters, you may encounter scammers.

A number of Zoosk Members complained the PissedConsumer website that they had been scammed. For example, in one Zoosk review (#2281284), a poster says that although they had been on Zoosk for a short time, they had already encountered scammers. One of the members gave her a phone number that is not in service while the other blew off an in-person meeting.

I had three different clients that I thought I was chatting with but it turns out that I was scammed. when bI finally asked for a number t5o contact, I was given a number that was not serviceable.

Zoosk FAQs recommends you to prioritize your safety by blocking or reporting members that are suspicious, or who behave inappropriately.

The procedure for blocking or reporting a person varies depending on the type of device you are using to access the website. Below is the procedure provided on Zoosk help center for blocking/reporting a user on the various devices.

Via computer

1. Visit Zoosk.com via a web browser and log in to your account.
2. Visit the profile of the person you would like to block.
3. Click on the grey arrow next to that member’s name.
4. Select report/block.

Via Android or Apple device

1. Open your Zoosk App and log in.
2. Visit the profile of the person you would like to block.
3. Tap on the (…) to access the overflow menu on the top right corner of your screen.
4. Select report/block.

Zoosk notes that blocking a member is done anonymously and the person you have block will not be notified. However, they will no longer be able to send you messages, chats, requests, or winks, and your account will not show in their carousel or searches.

Like any other dating app, you should practice caution when using the Zoosk dating app. Be on the lookout for scammers and people who set up fake accounts. Avoid sharing your log in details and change your password regularly to avoid being scammed. The Zoosk Help center provides clear instructions for the most common procedures such as cancelling a subscription, seeking refunds, and deleting an account.

If your specific Zoosk complaints or questions have not been addressed above, you may contact the company through the Zoosk customer service tab provided on the PissedConsumer website. You may also post a review or a question to the company to potentially have the company’s customer care team address your issue.

By Winnie
Health and Beauty Expert
Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.