Users have been asking a number of questions in the Zoosk Q&A section. Most of the consumer questions are in regards to canceling subscriptions, permanently closing an account, wrongful billing, blocked accounts, identity theft, scammers, and difficulty accessing messages and what is Zoosk customer service phone number among others.

We have identified the most commonly asked consumer’s questions under the Zoosk reviews and Q&A segments, and delved into the company’s website, Q&A page and help center to find answers.

7 Most Frequently Asked Questions about Zoosk on the Pissed Consumer Website

Below are the seven top consumer questions about Zoosk from the company’s Q&A section on the Pissed Consumer website and the answers to them.

Zoosk FAQs

1. What do I do if I have an unauthorized charge from Zoosk?

Zoosk’s help center recommends you to contact zoosk.com customer service team in regards to unauthorized or unknown charges and other complaints about payment.

“Zoosk Customer Support is here to help you resolve any questions or concerns you may have regarding unauthorized or unknown charges. Please contact Zoosk Customer Support about any charges from Zoosk that you don't recognize.”

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There is a support chat button at the bottom of every Zoosk customer help center page that you can use to reach out to the Zoosk customer assistance team. You may also use Zoosk contact info on Pissed Consumer to contact the company. 

2. How can I get my refund from Zoosk?

According to the Zoosk FAQs, the company has a non-refundable policy on subscriptions and coins. Users who wish to deactivate a subscription are advised to do so before the upcoming renewal date. You can confirm your renewal date via your account settings under subscription.

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Section 13, under the Terms of Use, emphasizes the company’s non-refund policy for subscription fees for a current term.

“…you will not be entitled to a prorated refund of any portion of the subscription fees paid for the then current subscription term, except as provided in section 22 of this agreement or as required by applicable law…”

Zook refund policy termsNo copyright infringement intended. All rights belong to:https://docviewer.zoosk.com/legal-tos-en.html

Section 22, under the Zoosk Terms of Use, outlines specific subscription refund terms for subscribers from various states. For all the listed states, you have the right to cancel your subscription by the midnight of the third business day after the date that you signed the contract without being penalized.

Refund period varies between 10-30 days after the receipt of your cancellation request. Different states provide different methods of cancellation including via email or registered mail.

3. How can I cancel my Zoosk.com subscription?

The procedure for canceling your subscription will vary depending on whether you purchased your subscription directly from the company’s website, or via a third party such as Amazon, Apple devices, or iTunes.

Here is the procedure provided in the Zoosk.com customer help center on how to cancel a subscription purchased directly on the website.

  1. "Open your web browser, go to Zoosk.com, and log in to your Zoosk account.
  2. Click on your Zoosk display name in the top right corner of your screen.
  3. Select Account Settings from the drop-down menu. Select Subscription from the left navigation. This will take you to your subscription page.
  4. Click on Cancel My Subscription. This will take you to a confirmation page where you will be asked about why you’re leaving.”

Zoosk cancelation policyNo copyright infringement intended. All rights belong to:https://help.zoosk.com/hc/en-us/articles/206747696-How-do-I-cancel-my-subscription-

If you purchased your subscription through Amazon, you are required to cancel it through Amazon. Below is the procedure provided on the Zoosk Help Center for canceling your subscription via Amazon. Zoosk Inc notes that this procedure is primarily determined by Amazon, therefore, it is important to check the Amazon help page as they may change the procedure from time to time.

From your computer

  1. Go to www.amazon.com.
  2. Sign into your Amazon account.
  3. From the Your Account menu, select Your Apps and Devices.
  4. You’ll be taken to the Your Apps and Devices page. Select Your Subscriptions.
  5. Locate Zoosk in the list of your current subscriptions and turn off auto-renewal for your Zoosk subscription.

From your Kindle Fire

  1. From your device’s home screen select and open Apps.
  2. Open the menu then select My Subscription. From here you can cancel or turn off the automatic renewal of your Zoosk subscription.

From your Android device

  1. From your device’s home screen select and open the Amazon App Store.
  2. Open the menu, then select My Subscription. From here you can cancel or turn off the automatic renewal of your Zoosk subscription.”

How to cancel Zoosk subscription via AmazonNo copyright infringement intended. All rights belong to:https://help.zoosk.com/hc/en-us/articles/206747706-How-do-I-cancel-my-subscription-through-Amazon-

Cancellation for a subscription purchased via Apple devices (iPhone, IPad, or iPod) or iTunes is made on the App Store. Since Apple does not notify Zoosk about canceled subscriptions, your www.zoosk.com account may indicate that your subscription is active. However, it won’t renew at the end of the subscription period. Here is the cancellation procedure provided on the Zoosk Inc help center:

  1. "Open Settings on your Apple device
  2. Scroll down to iTunes & App Store
  3. Tap on your Apple ID/email address
  4. Tap View Apple ID, then enter your Touch ID or password
  5. From the Account Settings page, scroll down and tap "Subscriptions"
  6. Choose your Zoosk subscription
  7. Tap "Cancel Subscription." Next, tap "Confirm" on the "Confirm Cancellation" pop up.

To cancel your subscription on a Mac or PC, please follow the instructions at the following link:
https://support.apple.com/en-us/HT202039”

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In all cases, you continue to access the subscribed services until the current subscription period ends. If you have more questions about the subscription, you can always call Zoosk customer service phone number (888) 939-6675 or email them.

4. How do I permanently delete my Zoosk account?

To permanently delete your Zoosk.com account, you will need to first cancel your subscriptions if you have any. Thereafter, you can follow the procedure below as provided on the Zoosk FAQs page.

  1. "Open your web browser, go to Zoosk.com, and log in to your Zoosk account.
  2. Click on your Zoosk display name in the top right corner of your screen.
  3. Select Account Settings from the drop-down menu. This will take you to your account page.
  4. Next to Account Status select Edit.
  5. Select Deactivate. This will take you to a confirmation page.
  6. Confirm your choice by selecting Deactivate Zoosk Account.”

Upon deactivating your account, your profile will not be visible to other members. You will also lose your connections and subscription benefits. You won’t get a refund for your subscription as per Zoosk’s Terms of Use Agreement. When you are ready to return to website, you may reactivate your account by logging in to your account.

How to deactivate Zoosk accountNo copyright infringement intended. All rights belong to:https://help.zoosk.com/hc/en-us/articles/206747716-How-do-I-deactivate-or-remove-my-account-from-the-Zoosk-service-

An alternative for deactivating your account, if you want to take a break temporarily, is to pause your account. When you pause your account, your profile is hidden from the public but your messages and connections remain intact. Here is how to pause your Zoosk Inc account.

“From your computer

  1. Open your web browser, go to zoosk.com, and log in to your Zoosk account.
  2. Click on your Zoosk display name in the top right corner of your screen.
  3. Select Account Settings from the drop-down menu. This will take you to your account page.
  4. Next to Account Status, select Edit.
  5. Click Pause Account and follow the instructions to pause your account.

From the iOS app and Android app

  1. Open the Zoosk app
  2. Tap the menu icon in the top left corner of the screen.
  3. Tap the gear icon to go to your Settings.
  4. Tap on on Account.
  5. Tap on the pencil icon close to Account Status..
  6. Tap Pause Account and follow the instructions to pause your account.”

How to pause Zoosk accountNo copyright infringement intended. All rights belong to:https://help.zoosk.com/hc/en-us/articles/115002542286-How-can-I-pause-my-account-and-what-happens-when-I-pause-

5. Why was my picture removed from my Zoosk profile?

The Zoosk FAQs provides several reasons why your primary picture might be deleted including the photo being unclear, too small, if it contains more than one person, or if it is heavily filtered. 

“If you received an email notifying you that a photo was deleted, it may be that your photo was unclear or too small to serve as a primary photo. Primary photos may also be removed if they contain more than one person, or are heavily filtered.”

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If you still have any questions to Zoosk customer care about your profile issues, you can always contact the company by phone, email, and via social networks.

6. What can I do if my Zoosk.com account has been hacked?

There are numerous questions asked in the Zoosk Q&A section of the Pissed Consumer website regarding changes in your profile that you did not make. Chances are, your Zoosk account might have been hacked.

If you are still able to login into your account, do so and change your password. The procedure for changing your password may vary depending on whether you are using an Apple device, an Android device, or a computer. Here is the procedure provided on the Zoosk customer help center page for changing your password on the various devices:

From your computer

  1. Open your web browser, go to zoosk.com, and log in to your Zoosk account.
  2. Click on your Zoosk display name in the top right corner of your screen.
  3. Select Account Settings from the drop-down menu. This will take you to your account page.
  4. Next to Password select Edit
  5. Enter your current password along with your new one and click Save

From the Android app

  1. Open the Zoosk app.
  2. Select the menu icon in the top left corner of the screen.
  3. Select the gear icon to go to your Settings.
  4. Select Account.
  5. Tap on the edit icon next to Password
  6. Enter your current password along with your new one and tap Save.

From the iOS app

  1. Open the Zoosk app.
  2. Tap on the profile icon in the bottom right corner of your screen. This will take you to your profile where you can tap the gear icon at the top left corner to get to your Settings.
  3. Select Account.
  4. Tap on the edit icon next to Password
  5. Enter your current password along with your new one and tap Save”

What to do if my Zoosk account was hacked

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If you can’t log in into your account, contact the customer support team via the support button at the bottom of each help center page. You may also contact Zoosk customer care team by phone (Zoosk phone number you may find on our website) or send an email to support@zoosk.com

7. How can I report a fake account on www.zoosk.com?

Although the company endeavors to create a community of conscientious online daters, you may encounter scammers. Zoosk FAQs recommends you to prioritize your safety by blocking or reporting members that are suspicious, or who behave inappropriately.

The procedure for blocking or reporting a person varies depending on the type of device you are using to access the website. Below is the procedure provided on Zoosk help center for blocking/reporting a user on the various devices.

“From your computer

To report abuse and block a member while using Zoosk.com on a computer, first visit the profile of the person you’d like to block. Next, click on the grey arrow located next to the member’s display name. Then, select Report/Block.

From the iOS app or the Android app

To report abuse and block a member while using the Zoosk app on your mobile phone, first visit the profile of the person you’d like to block. Next, tap the action overflow menu—the three white dots (...) located in the top right corner of the profile. Then, select Report/Block.

Blocking a member is anonymous, and the person you report will not be notified. Once you block a user, we disable that particular account from sending you any more messages, chats, winks, or requests and from showing up in your Carousel or searches.”

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If your specific Zoosk complaints or questions have not been addressed above, you may contact the company through the Zoosk customer service tab provided on the Pissed Consumer website. You may also post a review or a question to the company to potentially have the company’s customer care team address your issue.

  • zoosk complaints
  • zoosk customer help
  • zoosk customer service
  • zoosk customer support
  • Zoosk faqs
  • zoosk phone number
  • zoosk questions and answers

While every effort has been made to ensure the accuracy of this publication, it is not intended to provide legal, medical, accounting, investment, or any other professional advice as individual situations will differ and should be discussed with an expert and/or lawyer.

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