What to Do If You’re Overcharged During Online Holiday Shopping 

Ordering a thoughtful holiday gift for a loved one should be straightforward, without confusion, overcharging, and dead ends in customer service. But that’s exactly what happened to one consumer who simply wanted to buy a bottle of Cupid Fragrance 2.0 for their grandson.

What started as a quick online purchase turned into a frustrating battle for a refund, serving as a cautionary tale about unclear checkout processes and inadequate customer support.

The Surprise No One Wants

The consumer discovered an ad for Cupid Fragrance while browsing on their phone. Hoping to order a single bottle as a Christmas gift, they proceeded through the checkout process, but noticed that the site didn’t offer a clear order summary before finalizing the purchase.

Only after completing the transaction did the real shock hit: the receipt showed they had been charged $421.76, and "it was (9) bottles more than [they] wanted."

They acted fast, immediately reaching out to Cupid Fragrance via text to cancel the order. The response was a flat refusal, claiming the order had already shipped. Given how little time had passed, the customer believed this response was unlikely to be true.

…I IMMEDIATELY REACHED OUT TO YOUR REPRESENTATIVE (MARK) AND TOLD HIM THAT THERE WAS A MISTAKE IN MY ORDER AND HE TOLD ME THAT THERE WAS NOTHING HE CAN DO

How PissedConsumer Club Helped to Get a Refund?

Unsure of what to do next, the consumer contacted the PissedConsumer Club for guidance. 

After reviewing the case, we realized the user had unknowingly contacted the wrong company during their first attempt. We provided customer service contact information for Cupid Fragrance so the user could reach out through official channels.

With the right support and persistence, the consumer was able to resolve the matter. They followed up with us to share the good news:

What to Do If You’re Overcharged After Checkout?

If you find yourself charged more than expected during an online purchase, act quickly and follow these steps to resolve the issue:

1. Document Everything

Take screenshots of the product page, your shopping cart, the checkout flow, confirmation emails, and receipts. This documentation will be crucial for verifying the error and supporting your refund claim.

2. Contact Official Support

Contact the company through their official customer service channels. Be clear and concise in summarizing the issue, include your order number, and request either a refund or a correction.

3. Escalate Politely

If the first response is that the order has already shipped, don’t give up. Politely ask for tracking details, inquire about cancellation options, or request an alternative for a return or partial refund.

4. Dispute the Charge If Necessary

If the merchant refuses to resolve the issue, contact your credit card issuer and consider filing a charge dispute for an incorrect quantity or amount. Many credit card companies offer dispute resolution for transactions that don’t align with what was ordered.

5. Share Your Experience

Posting your experience on platforms like PissedConsumer.com not only helps document the issue but may also prompt a faster resolution. Sharing your story can also help others avoid similar problems.

6. Get Expert Help

If you’re facing difficulties getting a resolution, the PissedConsumer Club can help guide you through the process, providing step-by-step assistance until your issue is resolved.

Need Help Resolving an Issue?

If you're dealing with a similar problem, the PissedConsumer Club is here to help. Whether it’s an overcharge, poor customer service, or a product mix-up, we can guide you through the steps to get the resolution you deserve.

Get started today: Join the PissedConsumer Club and learn how to navigate customer service issues to secure the resolution you deserve.