Reviews Reveal the Truth About Filing Taxes With TurboTax

Tax season is challenging to navigate, even if you’re excited about a potential refund. Many customers seek help when it’s time to file their taxes, either through tax filing companies or software designed to simplify the process. Turbo Tax is a common name at tax time, and with good reason.

According to TurboTax reviews, customers have been using the software for many years at tax time. However, TurboTax complaints tell us that things don’t always go smoothly with the software. As we move into tax season 2025, if you’re considering filing your 2024 taxes, TurboTax might be a solid choice, but here’s what you need to know.

TurboTax reviews	4.5k
TurboTax rating*	2.2 ⭐⭐
Claimed losses	$5M
Issue resolution rate	65%
Recommendation Score	38%
Pros	Easy to use Online service User-friendly service Great price and fast solutions
Cons	Poor customer service Misleading information High prices for filing Additional fees to file Software errors

Key Insights

• According to Turbo Tax reviews, less than half of TurboTax users would recommend the software to a friend or colleague.
• According to the IRS, the average tax refund is down 2.6% from last year, resulting in smaller amounts received by consumers. 
• Filing 2024 TurboTax returns are free for the simplest refunds, but the price of filing a more complex tax return increases quickly, which is a common complaint. 

TurboTax Reviews: Is It Good?

Customer complaints about many aspects of the tax software appear online. Some of the most common concerns to show up in TurboTax reviews deal with missing refunds, concerns about overcharging by the company, and calculation errors.

To determine if the software is the right choice for you, ultimately depends on your specific requirements and finances. However, it is essential to look through customer experiences and feedback. 

According to PissedConsumer.com, 70% of TurboTax reviews are negative. The software company has a 2.2-star rating, and 35% of users believe that the company should improve TurboTax customer service. However, according to a recent PissedConsumer survey, 65% of consumer issues in 2024 have been resolved.

One customer left a review #5658085 claiming TurboTax “stole money from me.” The customer claims TurboTax “held back…stimulus money.” The reviewer plans to take legal actions against the company.

Another customer, in the review #6166521, claims the TurboTax software made a mistake and “deducted something it should not have.” Now, since they have been audited, they discovered “TurboTax assumed that Qualified Retirement distributions are not taxed in Utah. They were completely wrong.” The customer warns that TurboTax cannot “be trusted to do taxes correctly.” 

So, is TurboTax good? There is always a risk when you turn your financial information over to a software program. You are trusting the company’s calculators to do the math correctly on your behalf, and signing the federal or state forms that it is done correctly. TurboTax customer service has a long, successful history of filing federal and state tax forms on behalf of customers, but as the reviews show – it doesn’t work perfectly every time.

How Does TurboTax Work?

TurboTax by Intuit, Inc. is a software platform to help you file your tax returns. Is TurboTax good? The long history of the company – it was created in 1984 – points to its success and credentials. Over the decades, the platform has changed a bit as it moved online and TurboTax support grew more robust.

At its simplest, the software works this way:

1. You enter your financial information from tax forms.
2. The TurboTax calculator determines if you owe taxes or if you’ll get a refund.
3. You log in with your TurboTax login and enter your data.
4. The software tabulates the right numbers and fills in the blanks on your tax forms for you.
5. Then you simply submit your forms through the software to file your taxes online.

Is TurboTax free?

TurboTax advertises that you can “Get started for free” with your taxes, which may be helpful for those looking to understand their tax implications before filing. You can start a return, see your TurboTax estimated taxes, and then decide if you want to use TurboTax to file the full return with the required payment. This advertising also leads to misunderstandings and is mentioned among common consumer issues. 

However, it is free only in two cases. The first one is if you have to file a simple tax return using the IRS Form 1040. The service has different categories of software to match the complexities of your tax situation. While there is not a single TurboTax email, there is an online community to help answer your question, complete with tax service experts. If you have difficulty determining the right product, you’re encouraged to call the TurboTax phone number or contact the company in a different way.

The second case when you can use services for free is if you are a representative of active duty and reserve military personnel.

How Much Does TurboTax Cost?

There are different price points for their tax services, which is a topic brought up often in TurboTax reviews. Many feel misled when they find the final price for filing. The TurboTax prices are determined by the complexities of your tax situation. So if you ask, is TurboTax free? Only for the most basic tax returns for taxpayers with income on a W-2 who take the standard deduction. 

There are several options for tax filing software. TurboTax prices range from $0 to $169 before adding on specialty services and state refunds, which had additional costs. 

Source: turbotax.intuit.com

The free package does not cover itemized deductions claimed on Schedule A, unemployment income reported on a 1099-G, rental property income, and many other tax situations. So, if you need these services, you will have to pay for them. 

In a recent review, a customer felt misled by the TurboTax advertisements about the TurboTax free edition. 

…TurboTax advertised that the service was free. When it was time to push the file button, I was hit with a bill of over $200!..

How to Contact TurboTax Customer Service?

Confidence in a company comes from accessibility when things go wrong. How do I contact TurboTax if there is a problem? TurboTax, an Intuit Inc. company, seems to understand this and has made TurboTax customer service easily accessible across multiple platforms.

What is the TurboTax customer service number?

In their FAQs, the company is very clear about how to call TurboTax. You can contact the company by calling the TurboTax customer service number at 1-800-446-8848.

Source: turbotax.intuit.com

The TurboTax support page offers a range of resources, such as featured articles, help videos, community discussions, blog posts, tax expert help, and links to other relevant resources. You may explore these materials before dialing the TurboTax phone number to find a solution to your issue.

How to contact TurboTax through TurboTax Live

There is a TurboTax feature that includes live chat. The service is available seven days per week from 5 am until 9 pm. To use the chat feature, you must sign into TurboTax to access the service. Once logged in, click on a Live Help button on your screen which will allow you to proceed to a live chat window. 

Source: ttlc.intuit.com 

How to contact TurboTax through community center experts?

You can also send a message to the support team through the company’s community center. While it is much more public than a TurboTax support email, Intuit, Inc. has many specialists on the community center page who can answer questions or direct you to specific pages of information when you have questions. The various threads on the community center page field numerous TurboTax reviews and complaints and offer public answers that might help others.

Source: turbotax.intuit.com

How to contact TurboTax on social media?

In TurboTax reviews, customers also seek alternative ways to contact the platform besides phone number and email. As for social media channels, taxpayers can find accounts on Facebook and Twitter. To contact TurboTax customer service through Facebook Messenger, visit their page (facebook.com/turbotax) and send a message. 

You can easily reach the company’s support by searching for their official handle (@TeamTurboTax) on X, formerly Twitter. They answer any questions during working hours - Monday through Friday from 5 am to 5 pm PST.

How Long Does It Take to Do Taxes on TurboTax?

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.