TurboTax Reviews: Insights Into Filing Taxes With TurboTax

The tax season can be quite overwhelming to navigate through. Fortunately, with the right tools, the process can become more manageable. TurboTax is one of the leading tax preparation software options that have gained popularity among taxpayers. However, popularity and longevity do not guarantee a perfect customer experience. 

 As we approach tax season 2024, exploring TurboTax reviews is essential to help you understand what you need to know about filing your taxes easily and efficiently. 

TurboTax reviews – 3.6K

TurboTax rating* – 2.1 ⭐⭐

Claimed losses – $4.2M

Successful calls – 8%/47.7K

Resolved issues – 21

Key Insights

• TurboTax reviews often highlight common issues like missing refunds, overcharging concerns, and calculation errors.
• While the tax preparation software offers a user-friendly customer experience, its more advanced versions can be costly for users.
• There are several options to contact TurboTax customer service: via phone number, through community experts, and on social media. 

To help consumers, we have compiled answers to common questions below.

• Is TurboTax good?
• How does it work?
• How much does it cost?
• How to contact customer service?
• How long does it take to do taxes?

TurboTax Reviews: Is It Good?

Customer complaints appear online about many aspects of the tax software. Some of the most common concerns to show up in TurboTax reviews deal with missing refunds, concerns about overcharging by the company, and calculation errors.

To determine if the software is the right choice for you, ultimately depends on your specific requirements and finances. However, it is essential to look through customer experiences and feedback. The numerous TurboTax reviews highlight the company’s advantages and disadvantages as follows:

Pros: 

• Easy to use platform.
• Online software.
• User-friendly service.
• Great service typically.
• Great price and fast solutions.

Cons

• Poor customer service.
• Misleading information.
• Additional fees to file.
• Papers get lost.
• Software errors.
• Filing costs.

According to PissedConsumer.com, 73% of TurboTax reviews are negative.It has a 2.1-star rating with 56% of users who believe that the company should improve its payment and refund flow. A small part of 38% of customers would likely recommend the tax software to friends, relatives, or colleagues.

While the TurboTax customer service number is rather easy to get through, taxpayers do not always get the assistance they seek. On average, each call lasts for 6 minutes 17 seconds. Out of the total 47.7K calls, only 8% of the callers had their issues resolved.

In this video TurboTax review, one taxpayer explains that the company did e-filing for him for $300, which seemed "pretty fast" and easy. However, it turns out, "it's been anything but fast." The troubles started after the customer's bank hadn't accepted the deposit as it was "larger" than they could take. The company’s bank, The Bank of Santa Barbara, is "refusing to give me my tax return and my stimulus," even after sending all necessary documents. The frustrated customer recommends "people shouldn't use this service" and claims:

This bank and this service need criminal charges filed against it.

So, is TurboTax good? There is always a risk when you turn your financial information over to a software program. You are trusting the company’s calculators to do the math correctly on your behalf, and signing the federal or state forms that it is done correctly. TurboTax customer service has a long, successful history with filing federal and state tax forms on behalf of customers, but as the reviews show – it doesn’t work perfectly every time.

How Does TurboTax Work?

TurboTax by Intuit, Inc. is a software platform to help you file your tax returns. Is TurboTax good? The long history of the company – it was created in 1984 – points to its success and credentials. Over the decades, the platform has changed a bit as it moved online and TurboTax support grew more robust.

At its simplest, the software works this way:

1. You enter your financial information from tax forms.
2. The TurboTax calculator determines if you owe taxes or if you’ll get a refund.
3. You log in with your TurboTax login and enter your data.
4. The software tabulates the right numbers and fills in the blanks on your tax forms for you.
5. Then you simply submit your forms through the software to file your taxes online.

Is TurboTax free?

It is free only in two cases. The first one is if you have to file a simple tax return using the IRS Form 1040. The service has different categories of software to match the complexities of your tax situation. While there is not a single TurboTax email, there is an online community to help answer your question, complete with tax service experts. If you have difficulty determining the right product, you’re encouraged to call the TurboTax phone number or contact the company in a different way.

The second case when you can use services for free is if you are a representative of active duty and reserve military personnel.

How Much Does TurboTax Cost?

There are different price points for their tax services, which is a topic brought up often in TurboTax reviews. Many feel misled when they find the final price for filing. The TurboTax prices are determined by the complexities of your tax situation. So if you ask, is TurboTax free? Only for the most basic tax returns for taxpayers with income on a W-2 who take the standard deduction. 

There are several options for tax filing software. TurboTax prices range from $0 to $169 before adding on specialty services and state refunds, which had additional costs. 

The free package does not cover itemized deductions claimed on Schedule A, unemployment income reported on a 1099-G, rental property income, and some other cases. So, if you need these services, you will have to pay for them. 

Customers can interact with experts through the online community, which has some similarities to a TurboTax customer service email, to learn about the differences in products before they start the tax filing process.

In one of the TurboTax reviews, #5548069, left on PissedConsumer.com, the consumer selected the $39 e-file package but encountered a pricing discrepancy of $119 at the final stage. The company only offered a 20% discount, which led to frustration and a decision not to use the service again:

I called customer service they only wanted to offer me 20%...will never ever use you again.

How to Contact TurboTax Customer Service?

Confidence in a company comes from accessibility when things go wrong. How do I contact TurboTax if there is a problem? TurboTax, an Intuit, Inc company, seems to understand this and has made TurboTax customer service easily accessible across multiple platforms.

What is the TurboTax customer service number?

In their FAQs, the company is very clear about how to call TurboTax. You can contact the company by calling the TurboTax customer service number at 1-800-446-8848.

The TurboTax support page offers a range of resources, such as featured articles, help videos, community discussions, blog posts, tax expert help, and links to other relevant resources. You may explore these materials before dialing the TurboTax phone number to find a solution to your issue.

How to contact TurboTax through community center experts?

You can also send a message to the support team through the company’s community center. While it is much more public than a TurboTax support email, Intuit, Inc. has many specialists on the community center page that can answer questions or direct you to specific pages of information when you have questions. The various threads on the community center page field numerous TurboTax reviews and complaints and offer public answers that might help others.

How to contact TurboTax on social media?

In TurboTax reviews, customers also seek alternative ways to contact the platform besides phone number and email. As for social media channels, taxpayers can find accounts on Facebook and Twitter. To contact TurboTax customer service through Facebook Messenger, visit their page (facebook.com/turbotax) and send a message. 

You can easily reach the company’s support by searching for their official handle (@TeamTurboTax) on Twitter. They answer any questions during working hours - Monday through Friday from 5 am to 5 pm PST.

How Long Does It Take to Do Taxes on TurboTax?

Is TurboTax good? For most customers, it seems to work well. Is TurboTax free? For customers who have a very simple tax return, there is no cost. For customers with a simple return, filing taxes through www.turbotax.intuit.com can be done in minutes. Longer, more complex tax returns take a bit longer.

Of course, there may be some issues and challenges, as described in the taxpayer's TurboTax review #1525121. The customer explains that she filed her taxes easily using www.turbotax.intuit.com. A month later she “received an email from TurboTax admitting a calculation error on their part.” The consumer was encouraged to resubmit her taxes, and when she did, she discovered “I then owed $711 that I no longer had since it had been 1 month since the state paid me.”

A long, frustrating conversation with the support team began then, as she felt the company was at fault for the two-month delay in the notification about the error. After many calls to the TurboTax phone number to speak to different levels of customer support, the situation was finally resolved and the reviewer got a check for the amount she owed the state :

[the company] investigated my claim and could not confirm that I was notified in a timely manner.

Typically, the process of using the service is straightforward, even with complex returns. You assemble your tax documents and financials. You follow the steps in the software to figure out what you need to enter and then you fill in the blanks with the right numbers. Some issues that pop up in TurboTax reviews deal primarily with the time required to find the right documents and ensure that the numbers are correct.

You are encouraged throughout the filing process to call TurboTax with questions or to connect with experts online. The TurboTax phone number is prominent throughout the filing process, and you are offered choices frequently to have experts review your return and confirm your entries. The more times you interact with the online help options or call a TurboTax phone number, the longer your return will take to be completed.

If you have your forms in hand and you enter the numbers from those forms online without choosing to contact TurboTax for a review, you can be done with the whole filing process in less than ten minutes. If you opt for personalized reviews or need time to assemble documents, you can count on the process taking much longer.

When you’re dealing with both the government and your money, you want to feel secure in your calculations and processes. If you’ve wondered: Is TurboTax safe? You’re not alone in your concern. Millions of customers use the software every year and most of those seem satisfied with the results.

To learn more about the company, visit www.turbotax.intuit.com or seek answers in the TurboTax Q&A. If you'd like to share your experience, please leave a review on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.