Facebook is immensely popular, but there are some drawbacks to the popular social media app. Chief among these is the difficulties customers have with calling the Facebook customer service number. Users are having a hard time when they try to contact Facebook, and that brings many of them to PissedConsumer looking for answers or alternative means to get in touch.
Number of Facebook Reviews – 35.6K
Facebook Rating* – 2.1⭐⭐
Facebook Claimed Losses – $39.1M
Successful Calls – 23%/210K
Resolved Issues – 216
It can be tougher than you’d think to contact Facebook by phone. Fortunately, there are other ways to get in touch with the Facebook Help Center that may be a bit more successful. From automated help menus to speaking with representatives, we’ll take you through the Facebook customer service options.
- Is Facebook customer service good?
- How to call Facebook support?
- How to contact customer support via social networks?
- How to contact Facebook customer service via email?
- What are other ways to contact support?
Is Facebook Customer Service Good?
Facebook is a large company with a well-known, heavily used app. You’d be right to think that customer service is a large part of what the company does, but it can be frustrating to contact Facebook if you don’t know the right channels to use. Facebook Help Center features heavily in reviews left online about the company.
In her video review, one user explains how she got caught in a Facebook scam. A scammer, posing as a friend, convinced her to send funds and her personal information to take control of her account and scam others using her account. Among her Facebook complaints, the reviewer notes that she clicked on the security links sent by Facebook and “…it was EXPIRED!”
She then tried to call Facebook support “was told to resend my ID, which I did and STILL NOTHING WAS DONE!!” At the time of writing, her issue with Facebook customer service is still unresolved.
In his Facebook review (#2843038) another customer explained how he needs “to talk to someone about issues concerning portal setup. No phone support was available. No alternatives given and question not in FAQs.” His concern is mirrored in many other reviews on PissedConsumer.
How to Call Facebook Support?
Customers are frustrated when they try to call Facebook support. When they do get on the phone to try to figure out how to call Facebook support, they often are given the runaround by an automated phone answering service.
The Facebook customer service number does not show up easily on the social media platform. If you dig enough, you can find the local Facebook customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results.
When you try to contact Facebook this way, you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. Thousands of Facebook reviews have shared how frustrating this sort of loop can be. But if you can’t get answers over the phone, you still get other ways to contact Facebook customer service.
Facebook.com is among the first social media websites, so it makes sense that you can contact Facebook customer service through social media channels. If the Facebook customer service number was useless for you, try contacting their support via social media.
Facebook Twitter (@Facebook) – The account is active and allows options for tweets and replies. If you have a Twitter account, you can contact Facebook this way. It may not be a Facebook support number, but it might give you a public platform for a serious complaint.
Facebook Instagram (@Facebook)– Facebook and Instagram are linked, so you may be able to send messages and find support through this channel as well.
Facebook Help Center (https://www.facebook.com/help/) – It is available through the Facebook app or website. In the Help Center, you can find articles and how-to information about common issues. Additionally, you can follow action links for help with specific issues. Many of the Facebook reviews on PissedConsumer address hacking, for instance. If you follow the links in the Help Center, you can notify the company about suspicious activity and report hacking.
How to Contact Facebook Customer Service via Email?
It is possible to contact Facebook customer service through email. If you listen to the recorded messages when you call the Facebook customer service phone number, you do get some information on email addresses. The Facebook email address in those messages is press@FB.com if you are with the media or records@FB.com if you are with law enforcement. Neither of those is the Facebook email address you are looking for if you have issues with your account.
To contact Facebook, you would do best through the Help center on your account. It’s not a specific Facebook email address, but it does work in a way similar to sending an email. To send a Facebook complaint this way, start by logging into your account.
Then look for a downward-facing arrow on the top right. From there you can either “Give Feedback” about a problem with the system or click on “Help & Support” for additional assistance.
After clicking on Help & Support, you have the option to send a message to Support Inbox. This works like a Facebook email and is a good way to ask about a specific problem. You can also Report a Problem which is a more generic form about issues with the platform.
If you do select Support Inbox, you can see information about reports you’ve made and messages from Facebook about your account.
At the very bottom of the Support, Inbox is an option to send a new message to the Facebook support team. This is the button you would click to send an email-like message.
What Are Other Ways to Contact Facebook Support?
The lack of a good Facebook support number makes it very hard to track down a customer service representative. There are two other ways you may be able to get in touch with the company about a Facebook complaint.
The first is to reach out to the greater community within the Facebook Help Center. There is a Facebook Help Community available through Facebook at the time of writing. A banner on the page does state that the Community will no longer be available after September 24, 2021.
A second option that might work to contact the company when you can’t call Facebook support is to look for an opportunity to reply to a Facebook message sent to you by the company.
There are so many great ways to use your Facebook account. You can keep up with friends and family members, join groups, follow videos or share your story life. You can even sell things through the Facebook marketplace. With so many ways to use the social media app, it’s frustrating when you get locked out or need help from the Facebook Help Community. Whether you’re calling or trying to chat with Facebook support, it’s natural to want help when you need it most.
By Rebecca Garland
Business and Education Expert
Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
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