Rebecca Garland
Business and Education Expert

Facebook is immensely popular, but there are some drawbacks to the popular social media app. Chief among these is the difficulties customers have with calling the Facebook customer service number. Users are having a hard time when they try to contact Facebook, and that brings many of them to PissedConsumer looking for answers or alternative means to get in touch.

Facebook Questions and Answers

Number of Facebook Reviews – 35.6K

Facebook Rating* – 2.1⭐⭐

Facebook Claimed Losses – $39.1M

Successful Calls – 23%/210K

Resolved Issues – 216

It can be tougher than you’d think to contact Facebook by phone. Fortunately, there are other ways to get in touch with the Facebook Help Center that may be a bit more successful. From automated help menus to speaking with representatives, we’ll take you through the Facebook customer service options.

Is Facebook Customer Service Good?

Facebook is a large company with a well-known, heavily used app. You’d be right to think that customer service is a large part of what the company does, but it can be frustrating to contact Facebook if you don’t know the right channels to use. Facebook Help Center features heavily in reviews left online about the company.

In her video review, one user explains how she got caught in a Facebook scam. A scammer, posing as a friend, convinced her to send funds and her personal information to take control of her account and scam others using her account. Among her Facebook complaints, the reviewer notes that she clicked on the security links sent by Facebook and “…it was EXPIRED!”

She then tried to call Facebook support “was told to resend my ID, which I did and STILL NOTHING WAS DONE!!” At the time of writing, her issue with Facebook customer service is still unresolved.

In his Facebook review (#2843038) another customer explained how he needs “to talk to someone about issues concerning portal setup. No phone support was available. No alternatives given and question not in FAQs.” His concern is mirrored in many other reviews on PissedConsumer.

Facebook review poor customer service

How to Call Facebook Support?

Customers are frustrated when they try to call Facebook support. When they do get on the phone to try to figure out how to call Facebook support, they often are given the runaround by an automated phone answering service.

The Facebook customer service number does not show up easily on the social media platform. If you dig enough, you can find the local Facebook customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results.

When you try to contact Facebook this way, you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. Thousands of Facebook reviews have shared how frustrating this sort of loop can be. But if you can’t get answers over the phone, you still get other ways to contact Facebook customer service.

How to Contact Facebook Customer Support via Social Networks?

Facebook.com is among the first social media websites, so it makes sense that you can contact Facebook customer service through social media channels. If the Facebook customer service number was useless for you, try contacting their support via social media.

Facebook Twitter (@Facebook) – The account is active and allows options for tweets and replies. If you have a Twitter account, you can contact Facebook this way. It may not be a Facebook support number, but it might give you a public platform for a serious complaint.

Facebook Instagram (@Facebook)– Facebook and Instagram are linked, so you may be able to send messages and find support through this channel as well.

Facebook Help Center (https://www.facebook.com/help/) – It is available through the Facebook app or website. In the Help Center, you can find articles and how-to information about common issues. Additionally, you can follow action links for help with specific issues. Many of the Facebook reviews on PissedConsumer address hacking, for instance. If you follow the links in the Help Center, you can notify the company about suspicious activity and report hacking.

Facebook Help hacked account

How to Contact Facebook Customer Service via Email?

It is possible to contact Facebook customer service through email. If you listen to the recorded messages when you call the Facebook customer service phone number, you do get some information on email addresses. The Facebook email address in those messages is press@FB.com if you are with the media or records@FB.com if you are with law enforcement. Neither of those is the Facebook email address you are looking for if you have issues with your account.

To contact Facebook, you would do best through the Help center on your account. It’s not a specific Facebook email address, but it does work in a way similar to sending an email. To send a Facebook complaint this way, start by logging into your account.

Then look for a downward-facing arrow on the top right. From there you can either “Give Feedback” about a problem with the system or click on “Help & Support” for additional assistance.

Facebook help and support menu

After clicking on Help & Support, you have the option to send a message to Support Inbox. This works like a Facebook email and is a good way to ask about a specific problem. You can also Report a Problem which is a more generic form about issues with the platform.

Facebook support inbox

If you do select Support Inbox, you can see information about reports you’ve made and messages from Facebook about your account.

Facebook support inbox message

At the very bottom of the Support, Inbox is an option to send a new message to the Facebook support team. This is the button you would click to send an email-like message.

What Are Other Ways to Contact Facebook Support?

The lack of a good Facebook support number makes it very hard to track down a customer service representative. There are two other ways you may be able to get in touch with the company about a Facebook complaint.

The first is to reach out to the greater community within the Facebook Help Center. There is a Facebook Help Community available through Facebook at the time of writing. A banner on the page does state that the Community will no longer be available after September 24, 2021.

Facebook Help Community alert

A second option that might work to contact the company when you can’t call Facebook support is to look for an opportunity to reply to a Facebook message sent to you by the company.

There are so many great ways to use your Facebook account. You can keep up with friends and family members, join groups, follow videos or share your story life. You can even sell things through the Facebook marketplace. With so many ways to use the social media app, it’s frustrating when you get locked out or need help from the Facebook Help Community. Whether you’re calling or trying to chat with Facebook support, it’s natural to want help when you need it most.

To share your experience or issues with Facebook, please write a review by clicking on the link below.

Write review

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Rebecca Garland
Business and Education Expert

Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Bryn Biddle #6065
Please can someone help me get back into my Facebook account.
Allen Winchel #6068
I’am unable to access my account. I have followed all reset prompts without success. All codes sent to my email will not work. Very frustrated with no response from Facebook.
Anonymous #6072
Meta you are deducting wrongly I have not put in any ads but you have dedicated an amount from my visaKindly check and get back to me.
Dylan Ralston #6082
I cant log into my Facebook it's asking me for a code that I can't get please do away with that code
Gurlal samra #6087
Please help me my Facebook account was disabled
KELLY D RIPP #6096
I HAVE BEEN HACKED, CAN NOT GET INTO MY ACCOUNT, OVERNIGHT I HAVE 13 TEXT MESSAGES SAYING SOMEONE ACCESSED MY ACCOUNT, CHANGED EMAIL CHANGED PHONE ETC, THERE IS NO WAY FOR ME TO CONTACT FB, MEANWHILE THIS PERSON USING MY IDENTIY IS ASKING PEOPLE FOR MONEY ON MY FRIENDS LIST HELP
Okpo Judith Amuche #6103
I forgot my Facebook password since last month but they have been sending code to my email for verification but am not seeing it in my email. I want to receive code either with my phone number {{{Redacted}}} or in my email {{{Redacted}}} so that I can be able to open my Facebook again
Lorraine Perkins #6104
On the 4th September 22 I ordered some vioketo gummies from a Deborah Meadow ad on Facebook. I ordered 1 bottle for 39.95. The company has taken £119.85 for 3 bottles I haven’t received anything and the company named on my bank statement I cannot get in touch with. They call themselves natures supplements. Net I can not afford to loose this money and I am very upset. Please help or advise. Thankyou.
Sally M Beck #6106
I have been locked out and cannot get into my account. I use my last password and FB says it is sending a one-time code to my email which NEVER arrives. I really do not want to create a new account and go thru all the hassles of friending people and such. FB customer support is horrible. How can I actually get back in to my account?ThanksSally Beck
Jeremy devitt #6107
It will not let me log out of Facebook I hit the log out and it just does nothing. I would appreciate some help if you can
Lisamarie hendry #6112
Locked out of my account as i was hacked and something inappropriate was posted on my wall, i wasn't in London on that day which is about a 4 hour drive from where i live, I have never been an offender of posting anything that goes against community standards, I had a notification saying i had logged in on a new device, also a friend request had been sent to someone who i didn't know i removed them and before i had chance to to do anything else my account was blocked, absolutely no time was given to allow me to sort it, the last thing i shared before i was blocked was a video of prince harry and princess Diana, i was locked out of my account less then half an hour later, i am english and don't speak other languages, anything i share is always in english. Please take a look and get my account back online, i'll make sure a set up tfa so i can always confirm it's me, anyone else won't get the code.
Jill Roark #6116
I have been deactivated with just a few days left before they permanently deactivate. They said I went against community standards and this is untrue. I never even post political comments or use bad language. They accused me of child exploration and will not respond at all to my disagreement or emails. I will lose all my mothers memory page access and it is not fair
christian galang #6151
samething happened to me. everytime i hit disagree it will ask for my number for verification and will tell me that the code is wrong til it will go " You have requested too many SMS codes. You must wait 24 hours to receive another" it has been 48hrs and still cant receive another code
Anonymous #6117
I HAVE BEEN HACKED, CAN NOT GET INTO MY ACCOUNT, OVERNIGHT I HAVE, CHANGED MY EMAIL CHANGED PHONE ETC, THERE IS NO WAY FOR ME TO CONTACT FACEBOOK.FACEBOOK DIDN'T ACCEPT MY DRIVER'S LICENCE ID I ASSUME BECAUSE I COVERED MY HOME ADDRESS THAT IS NOT REQUIRED. IM AFRAID THEY'RE ALREADY REQUESTING INFORMATION OR MONEY FROM MY FRIENDS LIST. PLEASE HELP
Sarafina Elizabeth Donald #6118
I want my page back to normal page settings. Turn off Business Suite! This is not a business page! Why are you discriminating and making it difficult for me to post? Changr it back to a normal page!!!!
Chinedu Ordu #6124
My Facebook account was restricted
Meagan Engledow #6129
Someone got into my account- changed the email and password I am unable to get in- can someone help me figure out how to get back in?!
Abishy M Nkandu #6130
Hi sir/madamMy account is being hacked, unfortunately, it is locked. I want to activate it but the verification code is not coming whilst the email is correct and the phone number too. Now help so that I can activate my account!
Kim Hammond #6134
My messanger is hacked and I cannot change my password what am I to do and I want to delete my Instagram account and it wont let me help please.
Hernandis king #6136
I been trying to get help for days about my page being hacked