Rebecca Garland
Rebecca Garland
Business and Education Expert

Facebook is immensely popular, but there are some drawbacks to the popular social media app. Chief among these is the difficulties customers have with calling the Facebook customer service number. Users are having a hard time when they try to contact Facebook, and that brings many of them to PissedConsumer looking for answers or alternative means to get in touch.

Facebook Questions and Answers

Number of Facebook reviews – 81.8K

Facebook rating* – 1.8⭐⭐

Claimed losses – $85M

Successful calls – 23%/570K

Resolved issues – 704

It can be tougher than you’d think to contact Facebook by phone. Fortunately, there are other ways to get in touch with the Facebook Help Center that may be a bit more successful. From automated help menus to speaking with representatives, we’ll take you through the Facebook customer service options.

Is Facebook Customer Service Good?

Facebook is a large company with a well-known, heavily used app. You’d be right to think that customer service is a large part of what the company does, but it can be frustrating to contact Facebook if you don’t know the right channels to use. Facebook Help Center features heavily in reviews left online about the company.

In her video review, one user explains how she got caught in a Facebook scam. A scammer, posing as a friend, convinced her to send funds and her personal information to take control of her account and scam others using her account. Among her Facebook complaints, the reviewer notes that she clicked on the security links sent by Facebook and found them expired.

She then tried to call Facebook support “was told to resend my ID, which I did and STILL NOTHING WAS DONE!!” At the time of writing, her issue with Facebook customer service is still unresolved.

Another reviewer (#4080988) recently posted that her Facebook account has been hijacked by someone who now has access to her son’s pictures. She claims that the hacker is “putting my family in jeopardy.” 

She hopes that Facebook customer support can find the person who took over the account and get her “account back to its rightful owner.” She ends her review by stating that if customer service can’t do that, they are “not doing your job.

Facebook user review

This reviewer is hoping that Facebook support comes through for her and her family’s safety. However, the sheer volume of complaints on PissedConsumer about accounts being hacked and hijacked with no resolution may not bode well for her issue.

Another reviewer (#4080142) has a similar issue without resolution by customer support. She had her Facebook account hacked and took the necessary steps required by Facebook to have it restored. According to her, it is still locked, and she feels that Facebook “needs to upgrade and actually be there for their customers!

Facebook user feedback

What are Facebook Pros and Cons?

Facebook has become a commonplace way to stay in touch with friends, family, and companies. Businesses are using Facebook as a platform for customer engagement, and Facebook users can build communities around their interests, both commercial and not.

Of course, there are some Facebook pros and cons. There are a few areas where Facebook doesn’t come through quite as strongly. As with any online platform, there are bullies and technical difficulties. Facebook has struggled to stay ahead of customer service issues as well. It can be hard to contact Facebook support at times.

Facebook Pros

  • Connecting with friends and family
  • Storage for pictures and information
  • Socialization
  • Business development
  • Networking

Facebook Cons

  • Poor customer service
  • Security issues
  • Bullying and harassment
  • Logging in issues
  • Difficulties restoring account

How to Call Facebook Support?

Customers are frustrated when they try to call Facebook support. When they do get on the phone to try to figure out how to call Facebook support, they often are given the runaround by an automated phone answering service.

The Facebook customer service number does not show up easily on the social media platform. If you dig enough, you can find the local Facebook customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results.

When you try to contact Facebook this way, you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. Thousands of Facebook reviews have shared how frustrating this sort of loop can be. But if you can’t get answers over the phone, you still get other ways to contact Facebook customer service.

How to Contact Facebook Customer Support via Social Networks?

Facebook.com is among the first social media websites, so it makes sense that you can contact Facebook customer service through social media channels. If the Facebook customer service number was useless for you, try contacting their support via social media.

Facebook Twitter (@Facebook) – The account is active and allows options for tweets and replies. If you have a Twitter account, you can contact Facebook this way. It may not be a Facebook support number, but it might give you a public platform for a serious complaint.

Facebook Instagram (@Facebook)– Facebook and Instagram are linked, so you may be able to send messages and find support through this channel as well.

Facebook Help Center (https://www.facebook.com/help/) – It is available through the Facebook app or website. In the Help Center, you can find articles and how-to information about common issues. Additionally, you can follow action links for help with specific issues. Many of the Facebook reviews on PissedConsumer address hacking, for instance. If you follow the links in the Help Center, you can find the necessary information about dealing with suspicious activity and reporting hacking.

Facebook Help Center

How to Contact Facebook Customer Service via Email?

It is possible to contact Facebook customer service through email. If you listen to the recorded messages when you call the Facebook customer service phone number, you do get some information on email addresses. The Facebook email address in those messages is press@FB.com if you are with the media or records@FB.com if you are with law enforcement. Neither of those is the Facebook email address you are looking for if you have issues with your account.

How to Get Help From Facebook?

To contact Facebook, you would do best through the Help center on your account. It’s not a specific Facebook email address, but it does work in a way similar to sending an email. To send a Facebook complaint this way, start by logging into your account.

Then look for a downward-facing arrow on the top right. From there you can either “Give Feedback” about a problem with the system or click on “Help & Support” for additional assistance.

Facebook settings

After clicking on Help & Support, you have the option to send a message to the Support Inbox. This works like a Facebook email and is a good way to ask about a specific problem. You can also Report a Problem which is a more generic form about issues with the platform.

Facebook support inbox

Once you’ve clicked on Report a Problem, you’ll see an option to either Help us improve Facebook or to let them know Something went wrong.

give feedback to Facebook

This option is designed to allow you to report a broken feature of the site. While not a Facebook support number, it does provide a nice opportunity to leave a detailed response about something you’ve encountered with the site.

how can we improve window

There is a long drop-down list of choices about why you’ve decided to contact Facebook support. Then you can include a detailed report of what happened along with a screenshot of what you’re seeing on your end.

Once you’ve completed the report, you’ll submit it and wait for a response from Facebook customer service. While you are waiting, you can also browse the Facebook Help Center to see additional information you can find.

If you do select Support Inbox, you can see information about reports you’ve made and messages from Facebook about your account.

Facebook support inbox message

At the very bottom of the Support Inbox is an option to send a new message to the Facebook support team. This is the button you would click to send an email-like message.

How to Use Facebook Help Center?

The Facebook Help Center is a great way to get information about issues you might be having with the site without having to try and contact a customer service representative. The Facebook Help Center is designed to provide information for site users, allowing them to avoid having to contact Facebook support directly.

To use the Facebook Help Center, start by clicking on the small arrow under your profile picture in the top right corner of the Facebook screen. Then select Help and Support.

From there you should select Help Center. This will open the Facebook Help Center in a new tab.

Inside the Facebook Help Center, you can browse topics or search for something specific that you might be having issues with using the search bar. The main page also offers six popular topics like Account Settings, Login and Password, Privacy and Security, Pages, Groups and Marketplace. There is a section if you have questions about Security or Login information.

By clicking on the Login and Password option, you can fix login issues and reset your password without having to wait for Facebook support assistance.

Facebook Help Center categories

There are so many great ways to use your Facebook account. You can keep up with friends and family members, join groups, follow videos or share your story life. You can even sell things through the Facebook marketplace. With so many ways to use the social media app, it’s frustrating when you get locked out or need help from the Facebook Help Community. Whether you’re calling or trying to chat with Facebook support, it’s natural to want help when you need it most.

To share your experience or issues with Facebook, please write a review on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply for Mercedes springs

Amy Carlsen #7708
Hello, my account has been hacked. They posted inappropriate pictures on my account, which got me community guideline Also, they posted ads on the my name but you still name in who created the ad and put their debit card I think or a debit card that’s not attached to me on the ad I can’t do anything because it has me restricted as of right now. I wanted to get it removed because I wanted access back to my account because I can’t do anything as of right now and I try to call Facebook they don’t have someone to talk to. I tried to email them. I don’t know if they’re gonna get back to me or when they’re gonna get back to me at this point because I am restricted on my Facebook for like two days and then three days on messenger, something like that arm which I should not be because I did not post what was posted. I was on my account at the same time the person post it whatever they post it which shouldn’t put up a red flag to Facebook because I was commenting on other peoples posts , so I was doing something else when that thing got posted if they would look into things so I wish someone would get back to me
Lisa Gunesch #7737
I was hacked and it is still going on. Fix this cause I can't no matter what I do!!!!
Pamela #7749
Like so many others my account was hacked and the email changed. i have done everything asked thru the help center and I've received no responses from all these forms and stuff i had to submit. All i've gotten is an email thanking me for submitting my id. What the hell does that mean? What is supposed to happen next? Who works for Facebook and why?
IBRAHIM GADABLA MPEMBA #7757
My account is locked please unlock my phone number is XXXXXXXX is locked more than 6 months
Mercedes springs #7790
This was no help at all , my page is still hacked and there’s nobody I can talk to
Jacki wright #7792
Tell u what I about to sue Facebook and all that’s goes with it .. I can’t ever get in touch with anyone and y’all have let things go on and on well I’m going to band Facebook for good
Vick #7798
How do I appeal a violation if it not listed in the support box?
Tori #7803
Hello my account has been hacked and people's using it to write people and get money through cash app and other resources I cannot get it fixed and I cannot get a hold of anybody on customer support can you please help me get this resolved
Danielle Shoaf #7823
I have about 100 Facebooks and I'm trying to shut them all down. But I have either been locked out by x's or locked myself out. The only thing IK want is my picture of my kids and family the rest can go . I don't want to have to contact people from my past to get cause I would like to keep moving forward with my life . If you can help that would be great if not I understand .Thanks Danielle Shoaf
Jeannie #7842
I am sorry to bother you. I've been having an issue since march that someone changed my phone number and my email address. I have reported it to the police, the FBI, and facebook, and i'm still having issues with this person. They tried to sell me back my facebook for $400. I tried to let my family and friends, and I tried to let them all know that I was hacked, but people are still sending this idiot money. I really need to speak directly to somebody who can help me. This is out of hand and ridiculous! could you please help me.
Lesley Montelbano #7844
My account on facebook was hacked and nothing that I do can get my account cleared. They have an email against my account that is not mine and there is no place to let them know that this is not me.You hit to change the password but it shows another email account an you can not correct the problem I only come up with facebook's popups stating that I am going to fast or that there is no account with my email or phone number. Of course not -as they have changed my information. Trying to contact a live body at facebook is another thing that you can not do. they ask you to send in a copy of your drivers license to prove that this is you but you do not hear from anyone after this. Why is it so easy to change someones account setting without more information than just clicking a button asking for a new password on an account. Facebook should be easier to contact with these issues as it happens everyday to accounts.and they should be responding to people. Any help would be great from anyone as they keep sending out messages to my friends.
James coopr #7846
My account has been hacked and they have changed the email addressSo I can not recover the account and I've tried everything and they have also been messaging my friends abusing themPlease help
Angela hawley #7847
DEAR SIR /MADAME...I DONT KNOW IF YOU KNOW OR ARE AWARE OF THE ADVERTS ON FACEBOOK THAT ARE SELLING GOODS ARE A SCAMTHEY DON'T SEND THE GOODS WHEN YOU HAVE SENT THEM THE MONEY IN GOOD FAITH ...I HAVE PURCHASED ...1.A KNIFE BLOCK WITH SHARPENER ...£25.002. A DOUBLE AIRFRYER IN TEAL BLUE...£29.993.A WINDOW AIR CONDITIONING UNIT ...£69.00...THESE ARE THE PRICES I THINK AND PLUS ALSO POSTAGE TO BE ADDED ...I AM FED UP AND DISAPPOINTED ...NONE OF THESE HAVE BEEN DELIVERED BUT MY MONEY WAS TAKEN ...I AM EXTREMELY ANNOYED ...AND OUT OF POCKET ...I FEEL YOU SHOULD BE ASHAMED OF YOURSELVES FOR LETTING COMPANIES ADVERTISE ON FACE BOOK WHO YOU DONT VET TO SEE IF THEY ARE GENUINE OR NOT ...HOW MANY OF YOUR CUSTOMERS ARE BEING SCAMMED OUT OF HARD EARNED MONEY ...I WANT MY MONEY BACK ...BUT CANT SEE HOW TO GET IT ...IF YOU COULD HELP ME GET MY MONEY BACK I WOULD BE SO GRATEFUL ...ITS THE RIGHT THING TO DO TO HELP A CUSTOMER BUYING IN GOOD FAITH...I LOOK FORWARD TO HEARING FROM YOU AS TO YOUR THOUGHTS ON THE MATTER AND HOW I CAN BE PAID THE MONEY OWED TO ME FOR GOODS NOT RECEIVEDBY COMPANIES ADVERTISING GOODS FOR SALE ON YOUR APP...YOURS FAITHFULLY...ANGELA HAWLEY ...OUT OF POCKET ...ANNOYED ...PISSEDOF CUSTOMER ...
Daniel #7848
I have gone through all the steps and it says I have my facebook back. But then I try to sign in and it still says I'm locked out. The part to leave a comment on why I disagree will not do anything but keep loading. Please help.
Siddharaj padhiyar #7853
My facbook account hack please recver my facbook account my fb name-- Ranjeet SharmaMy old naber 9313632821
Natasha #7860
My Facebook account has been hacked and I'm having trouble getting back into it
Hector #7885
Like just about every other large online social media or business operation, the name of the game is to keep the 'customer' or user at the most distant arm's length possible. Make it tortuously hard for them to contact you and rely almost entirely on 'help' centre articles and such...which are often very little help at all. Facebook is ghastly, and one of the worst companies in the world if you ever want to get 'help'. Facebook promotes keeping in touch with friends etc. etc. etc. But god forbid if you ever want to get in touch with the company. They are soulless.I'm locked out of my account because, apparently, I have two layer authentication set up. Search me, but I can't ever remember setting up 2-layer authentication, and if I did I'd have made a note of any relevant code number. So I'm locked out and can't log in. And if you can't log in your chances of contacting Facebook are a big fat ZERO.It's all pretty pointless.Frankly I'm not that bothered about having a Facebook account. But I can't even delete it!Can anyone hear the scream?.....
mark leonard #7896
UP TILL NOW I HAVE NEVER HAD A FACEBOOK ACCOUNT SO WHY HAVE I BIN DENIED ACCES TO MARKETPLACE AND IT WOULD BE NICE IF SOME ONE COULD PHONE ME I AM NOT GOOD AT TYPING 60421XXXX
Robinette Brown #7916
I have been reporting that my old page was hacked for six months now, and it is still unresolved. I did every required step, and the scammers still have access to my old account. I think it's time to sue Facebook and Meta because they show that they do not care bout my rights or privacy. I have been violated in so many ways that it has stressed me out, and I do not want to deal with facebook or instagram again.
Emily #7921
My messanger is sending any messages for some reason