Rebecca Garland
Rebecca Garland
Business and Education Expert

Facebook is immensely popular, but there are some drawbacks to the popular social media app. Chief among these is the difficulties customers have with calling the Facebook customer service number. Users are having a hard time when they try to contact Facebook, and that brings many of them to PissedConsumer looking for answers or alternative means to get in touch.

Facebook Questions and Answers

Number of Facebook reviews – 81.8K

Facebook rating* – 1.8⭐⭐

Claimed losses – $85M

Successful calls – 23%/570K

Resolved issues – 704

It can be tougher than you’d think to contact Facebook by phone. Fortunately, there are other ways to get in touch with the Facebook Help Center that may be a bit more successful. From automated help menus to speaking with representatives, we’ll take you through the Facebook customer service options.

Is Facebook Customer Service Good?

Facebook is a large company with a well-known, heavily used app. You’d be right to think that customer service is a large part of what the company does, but it can be frustrating to contact Facebook if you don’t know the right channels to use. Facebook Help Center features heavily in reviews left online about the company.

In her video review, one user explains how she got caught in a Facebook scam. A scammer, posing as a friend, convinced her to send funds and her personal information to take control of her account and scam others using her account. Among her Facebook complaints, the reviewer notes that she clicked on the security links sent by Facebook and found them expired.

She then tried to call Facebook support “was told to resend my ID, which I did and STILL NOTHING WAS DONE!!” At the time of writing, her issue with Facebook customer service is still unresolved.

Another reviewer (#4080988) recently posted that her Facebook account has been hijacked by someone who now has access to her son’s pictures. She claims that the hacker is “putting my family in jeopardy.” 

She hopes that Facebook customer support can find the person who took over the account and get her “account back to its rightful owner.” She ends her review by stating that if customer service can’t do that, they are “not doing your job.

Facebook user review

This reviewer is hoping that Facebook support comes through for her and her family’s safety. However, the sheer volume of complaints on PissedConsumer about accounts being hacked and hijacked with no resolution may not bode well for her issue.

Another reviewer (#4080142) has a similar issue without resolution by customer support. She had her Facebook account hacked and took the necessary steps required by Facebook to have it restored. According to her, it is still locked, and she feels that Facebook “needs to upgrade and actually be there for their customers!

Facebook user feedback

What are Facebook Pros and Cons?

Facebook has become a commonplace way to stay in touch with friends, family, and companies. Businesses are using Facebook as a platform for customer engagement, and Facebook users can build communities around their interests, both commercial and not.

Of course, there are some Facebook pros and cons. There are a few areas where Facebook doesn’t come through quite as strongly. As with any online platform, there are bullies and technical difficulties. Facebook has struggled to stay ahead of customer service issues as well. It can be hard to contact Facebook support at times.

Facebook Pros

  • Connecting with friends and family
  • Storage for pictures and information
  • Socialization
  • Business development
  • Networking

Facebook Cons

  • Poor customer service
  • Security issues
  • Bullying and harassment
  • Logging in issues
  • Difficulties restoring account

How to Call Facebook Support?

Customers are frustrated when they try to call Facebook support. When they do get on the phone to try to figure out how to call Facebook support, they often are given the runaround by an automated phone answering service.

The Facebook customer service number does not show up easily on the social media platform. If you dig enough, you can find the local Facebook customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results.

When you try to contact Facebook this way, you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. Thousands of Facebook reviews have shared how frustrating this sort of loop can be. But if you can’t get answers over the phone, you still get other ways to contact Facebook customer service.

How to Contact Facebook Customer Support via Social Networks?

Facebook.com is among the first social media websites, so it makes sense that you can contact Facebook customer service through social media channels. If the Facebook customer service number was useless for you, try contacting their support via social media.

Facebook Twitter (@Facebook) – The account is active and allows options for tweets and replies. If you have a Twitter account, you can contact Facebook this way. It may not be a Facebook support number, but it might give you a public platform for a serious complaint.

Facebook Instagram (@Facebook)– Facebook and Instagram are linked, so you may be able to send messages and find support through this channel as well.

Facebook Help Center (https://www.facebook.com/help/) – It is available through the Facebook app or website. In the Help Center, you can find articles and how-to information about common issues. Additionally, you can follow action links for help with specific issues. Many of the Facebook reviews on PissedConsumer address hacking, for instance. If you follow the links in the Help Center, you can find the necessary information about dealing with suspicious activity and reporting hacking.

Facebook Help Center

How to Contact Facebook Customer Service via Email?

It is possible to contact Facebook customer service through email. If you listen to the recorded messages when you call the Facebook customer service phone number, you do get some information on email addresses. The Facebook email address in those messages is press@FB.com if you are with the media or records@FB.com if you are with law enforcement. Neither of those is the Facebook email address you are looking for if you have issues with your account.

How to Get Help From Facebook?

To contact Facebook, you would do best through the Help center on your account. It’s not a specific Facebook email address, but it does work in a way similar to sending an email. To send a Facebook complaint this way, start by logging into your account.

Then look for a downward-facing arrow on the top right. From there you can either “Give Feedback” about a problem with the system or click on “Help & Support” for additional assistance.

Facebook settings

After clicking on Help & Support, you have the option to send a message to the Support Inbox. This works like a Facebook email and is a good way to ask about a specific problem. You can also Report a Problem which is a more generic form about issues with the platform.

Facebook support inbox

Once you’ve clicked on Report a Problem, you’ll see an option to either Help us improve Facebook or to let them know Something went wrong.

give feedback to Facebook

This option is designed to allow you to report a broken feature of the site. While not a Facebook support number, it does provide a nice opportunity to leave a detailed response about something you’ve encountered with the site.

how can we improve window

There is a long drop-down list of choices about why you’ve decided to contact Facebook support. Then you can include a detailed report of what happened along with a screenshot of what you’re seeing on your end.

Once you’ve completed the report, you’ll submit it and wait for a response from Facebook customer service. While you are waiting, you can also browse the Facebook Help Center to see additional information you can find.

If you do select Support Inbox, you can see information about reports you’ve made and messages from Facebook about your account.

Facebook support inbox message

At the very bottom of the Support Inbox is an option to send a new message to the Facebook support team. This is the button you would click to send an email-like message.

How to Use Facebook Help Center?

The Facebook Help Center is a great way to get information about issues you might be having with the site without having to try and contact a customer service representative. The Facebook Help Center is designed to provide information for site users, allowing them to avoid having to contact Facebook support directly.

To use the Facebook Help Center, start by clicking on the small arrow under your profile picture in the top right corner of the Facebook screen. Then select Help and Support.

From there you should select Help Center. This will open the Facebook Help Center in a new tab.

Inside the Facebook Help Center, you can browse topics or search for something specific that you might be having issues with using the search bar. The main page also offers six popular topics like Account Settings, Login and Password, Privacy and Security, Pages, Groups and Marketplace. There is a section if you have questions about Security or Login information.

By clicking on the Login and Password option, you can fix login issues and reset your password without having to wait for Facebook support assistance.

Facebook Help Center categories

There are so many great ways to use your Facebook account. You can keep up with friends and family members, join groups, follow videos or share your story life. You can even sell things through the Facebook marketplace. With so many ways to use the social media app, it’s frustrating when you get locked out or need help from the Facebook Help Community. Whether you’re calling or trying to chat with Facebook support, it’s natural to want help when you need it most.

To share your experience or issues with Facebook, please write a review on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Carol Shepherd #7933
My husbands account was hacked on Thursday and we are unable to recover his account. His email address is ....20@ gmail.com cell phone South Africa 06075..... His cell phone seems to have been deleted. Please help us. My cell is Carol 08465......Many thanks!
Jeff Sheppard #7946
My Facebook account is hacked and in can't get into it at all
Metul Ahmed #7968
My personal Facebook account is disabled... Please help me
Kenneth Mwansa #7969
Hello, please I need your help my Facebook account has been hacked and all the alternative contacts have been changed so am failing to recover it. I really need your help
Iphehamdani #8012
Dear FacebookSaya tidak bisa login ke akun Facebook saya dikarenakan akun Facebook saya sudah dihack.email password sudah diganti semuanya.smoga pihak Facebook mau membantu akun Facebook saya kembali seperti semula.Tolong bantu akun Facebook saya.email saya yang sekarang denizhamdaXXXXX@ gmail.com
Tracy Tucker #8019
My account ha been hacked. They changed the email and phone number so I can’t access my account at all. I have very important pictures on there. Help please!
Shahid Shahid #11825
Sir this is our facebook account and this show is not happening
Tommy Ortega #8022
Hello my Facebook account got hacked today and I wasn't able to recover my account so please help me get access back to it and my email address of the account has ortegatommyXXX@ gmail.com and my phone number of the account was 281-813-3XXXX
Kieran osullivan #8023
My Facebook got hacked and all my information was changed so I am unable to access my account. I’d like the entire thing deleted. Please get back to me
Thabo Dlamini #8048
My account ha been hacked. They changed the email and phone number so I can’t access my account at all. I have very important history pictures and account linked with my facebook
Damian pecha #8052
Hello my name is damian pecha I have a friend and someboday has made a fake account on my friend
Shai zuzut #8098
My account was hacked .someone change my tel,my email.i can not enter
Abdul aminzadeh #8130
hello just forgot my email and password and changed my phone number please help me going online and return my facebook my old number is 07853XXXXXXX many thanks
Olivia Sanders #8753
My Facebook has Been hacked all my information has been changed so I can’t get into it but I really need your help because whom ever has access to my account is posting vulgar pictures an trying to scam people.
Houman Aminikhah #10001
Hi dearMy Facebook account Hacked on 27/06/2023 at 10:33 AMAnd someone changed phone numbers, email addresses and passwordsI have not access from that since, please help me for return my account.ThanksKind regards
Sharell Ann Stobbe #10284
My account is hacked again I try putting in my phone number and my email it says no longer can use I was unable to use Facebook for about a month then the last two weeks have been alright tonight I was asked if I was trying to get back into Facebook but it wasn’t me so I said no and now I am kicked out again I am so sad as I use Facebook a lot
Sharell Ann Stobbe #10285
My acct has been hacked I can’t get into it at all can you please help me it’s very important to me please
nora oxales orticio #11635
Dear facebookI would like to send my appeal to your good office regarding my suspended account NORA, it happen that my daughteraccidentaly use my IOS phone and logined my account without any extention to miss use and make any activities violates facebook community standard.Please reconsider suspencion of my account and make further evaluation the suspencion of account. Thank you very much
James Tait #11637
I've been hacked email changes in my account and I'm locked out
Leslie Wilson #11665
I am writing to you to inform you that I cannot get into my profile due to it being hacked. It was hacked by a professional and he has been controlling my profiles. I have had to create a brand new profile and now my account has been suspended due to having too many profiles.I would like my old profiles permanently deleted and just want to start afresh with my new profile.can someone please contact me as I never meant to cause any confusion.The account I want deleted are :XXXX My new profile that I have created and want to keep and use from now on is :XXXX You and email me and reply to this email if you need anything further.or contact me Yours sincerelyLeslie Wilson
Marty Baker #11673
My FB account has been hacked. They have changed my email and all my passwords. Every time I try to use the FB help page it just wants to send the security info to an email that isn’t mine. Please help!!