Rebecca Garland
Rebecca Garland
Business and Education Expert

Facebook is immensely popular, but there are some drawbacks to the popular social media app. Chief among these is the difficulties customers have with calling the Facebook customer service number. Users are having a hard time when they try to contact Facebook, and that brings many of them to PissedConsumer looking for answers or alternative means to get in touch.

Facebook Questions and Answers

Number of Facebook reviews – 81.8K

Facebook rating* – 1.8⭐⭐

Claimed losses – $85M

Successful calls – 23%/570K

Resolved issues – 704

It can be tougher than you’d think to contact Facebook by phone. Fortunately, there are other ways to get in touch with the Facebook Help Center that may be a bit more successful. From automated help menus to speaking with representatives, we’ll take you through the Facebook customer service options.

Is Facebook Customer Service Good?

Facebook is a large company with a well-known, heavily used app. You’d be right to think that customer service is a large part of what the company does, but it can be frustrating to contact Facebook if you don’t know the right channels to use. Facebook Help Center features heavily in reviews left online about the company.

In her video review, one user explains how she got caught in a Facebook scam. A scammer, posing as a friend, convinced her to send funds and her personal information to take control of her account and scam others using her account. Among her Facebook complaints, the reviewer notes that she clicked on the security links sent by Facebook and found them expired.

She then tried to call Facebook support “was told to resend my ID, which I did and STILL NOTHING WAS DONE!!” At the time of writing, her issue with Facebook customer service is still unresolved.

Another reviewer (#4080988) recently posted that her Facebook account has been hijacked by someone who now has access to her son’s pictures. She claims that the hacker is “putting my family in jeopardy.” 

She hopes that Facebook customer support can find the person who took over the account and get her “account back to its rightful owner.” She ends her review by stating that if customer service can’t do that, they are “not doing your job.

Facebook user review

This reviewer is hoping that Facebook support comes through for her and her family’s safety. However, the sheer volume of complaints on PissedConsumer about accounts being hacked and hijacked with no resolution may not bode well for her issue.

Another reviewer (#4080142) has a similar issue without resolution by customer support. She had her Facebook account hacked and took the necessary steps required by Facebook to have it restored. According to her, it is still locked, and she feels that Facebook “needs to upgrade and actually be there for their customers!

Facebook user feedback

What are Facebook Pros and Cons?

Facebook has become a commonplace way to stay in touch with friends, family, and companies. Businesses are using Facebook as a platform for customer engagement, and Facebook users can build communities around their interests, both commercial and not.

Of course, there are some Facebook pros and cons. There are a few areas where Facebook doesn’t come through quite as strongly. As with any online platform, there are bullies and technical difficulties. Facebook has struggled to stay ahead of customer service issues as well. It can be hard to contact Facebook support at times.

Facebook Pros

  • Connecting with friends and family
  • Storage for pictures and information
  • Socialization
  • Business development
  • Networking

Facebook Cons

  • Poor customer service
  • Security issues
  • Bullying and harassment
  • Logging in issues
  • Difficulties restoring account

How to Call Facebook Support?

Customers are frustrated when they try to call Facebook support. When they do get on the phone to try to figure out how to call Facebook support, they often are given the runaround by an automated phone answering service.

The Facebook customer service number does not show up easily on the social media platform. If you dig enough, you can find the local Facebook customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results.

When you try to contact Facebook this way, you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. Thousands of Facebook reviews have shared how frustrating this sort of loop can be. But if you can’t get answers over the phone, you still get other ways to contact Facebook customer service.

How to Contact Facebook Customer Support via Social Networks?

Facebook.com is among the first social media websites, so it makes sense that you can contact Facebook customer service through social media channels. If the Facebook customer service number was useless for you, try contacting their support via social media.

Facebook Twitter (@Facebook) – The account is active and allows options for tweets and replies. If you have a Twitter account, you can contact Facebook this way. It may not be a Facebook support number, but it might give you a public platform for a serious complaint.

Facebook Instagram (@Facebook)– Facebook and Instagram are linked, so you may be able to send messages and find support through this channel as well.

Facebook Help Center (https://www.facebook.com/help/) – It is available through the Facebook app or website. In the Help Center, you can find articles and how-to information about common issues. Additionally, you can follow action links for help with specific issues. Many of the Facebook reviews on PissedConsumer address hacking, for instance. If you follow the links in the Help Center, you can find the necessary information about dealing with suspicious activity and reporting hacking.

Facebook Help Center

How to Contact Facebook Customer Service via Email?

It is possible to contact Facebook customer service through email. If you listen to the recorded messages when you call the Facebook customer service phone number, you do get some information on email addresses. The Facebook email address in those messages is press@FB.com if you are with the media or records@FB.com if you are with law enforcement. Neither of those is the Facebook email address you are looking for if you have issues with your account.

How to Get Help From Facebook?

To contact Facebook, you would do best through the Help center on your account. It’s not a specific Facebook email address, but it does work in a way similar to sending an email. To send a Facebook complaint this way, start by logging into your account.

Then look for a downward-facing arrow on the top right. From there you can either “Give Feedback” about a problem with the system or click on “Help & Support” for additional assistance.

Facebook settings

After clicking on Help & Support, you have the option to send a message to the Support Inbox. This works like a Facebook email and is a good way to ask about a specific problem. You can also Report a Problem which is a more generic form about issues with the platform.

Facebook support inbox

Once you’ve clicked on Report a Problem, you’ll see an option to either Help us improve Facebook or to let them know Something went wrong.

give feedback to Facebook

This option is designed to allow you to report a broken feature of the site. While not a Facebook support number, it does provide a nice opportunity to leave a detailed response about something you’ve encountered with the site.

how can we improve window

There is a long drop-down list of choices about why you’ve decided to contact Facebook support. Then you can include a detailed report of what happened along with a screenshot of what you’re seeing on your end.

Once you’ve completed the report, you’ll submit it and wait for a response from Facebook customer service. While you are waiting, you can also browse the Facebook Help Center to see additional information you can find.

If you do select Support Inbox, you can see information about reports you’ve made and messages from Facebook about your account.

Facebook support inbox message

At the very bottom of the Support Inbox is an option to send a new message to the Facebook support team. This is the button you would click to send an email-like message.

How to Use Facebook Help Center?

The Facebook Help Center is a great way to get information about issues you might be having with the site without having to try and contact a customer service representative. The Facebook Help Center is designed to provide information for site users, allowing them to avoid having to contact Facebook support directly.

To use the Facebook Help Center, start by clicking on the small arrow under your profile picture in the top right corner of the Facebook screen. Then select Help and Support.

From there you should select Help Center. This will open the Facebook Help Center in a new tab.

Inside the Facebook Help Center, you can browse topics or search for something specific that you might be having issues with using the search bar. The main page also offers six popular topics like Account Settings, Login and Password, Privacy and Security, Pages, Groups and Marketplace. There is a section if you have questions about Security or Login information.

By clicking on the Login and Password option, you can fix login issues and reset your password without having to wait for Facebook support assistance.

Facebook Help Center categories

There are so many great ways to use your Facebook account. You can keep up with friends and family members, join groups, follow videos or share your story life. You can even sell things through the Facebook marketplace. With so many ways to use the social media app, it’s frustrating when you get locked out or need help from the Facebook Help Community. Whether you’re calling or trying to chat with Facebook support, it’s natural to want help when you need it most.

To share your experience or issues with Facebook, please write a review on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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Patricia M Linares #7002
I am a friend of Mr. Colin Wardale an entertainer (singer) on facebook. This gentleman has been repeatedly attack in recent weeks with scam pages claiming to be sending friend requests and sending his fans phony messages. It is very annoying. Mr. Wardale has blocked as many as he can and taken time to warn us of them. If something isn't done by facebook I am going straight to the channel 10 news investigation team at least I know they will do something and it will be brought to the publics attention for certain. So if facebook does not want bad press then they need to start cleaning up their site!
Roger Stimson #7004
I have been trying to get off Facebook. I have been hacked for the for the second time and the messages were coming onto my Facebook account to. My friends and family are disgusting and I want to come off today. Please if somebody can please contact me on my email address as soon as possible with a contact phone number I will ring you back. Thank you the
Lloyd birkby #7016
Hi I have a old.account that needs removing as I don't use anymore and carnt acsses to remove it my self.so need help thank you
Monique Carriere #7017
I have been hacked and I already send to help and support my concern for someone using my profile. Please help.I already change my password
Chan Myae Thida #7032
My account was hacked {{{Redacted}}}. It was not me. The hacker add a new mail. Can you help me. How can i do that ?
Omar sayeed ajinga #7039
Unable to log into my account.
Holly miles #7050
My accounts have been locked, I can't get into accounts. I'm pissed. Their is no reason my account should be locked. Due to this it's cause major issues and caused me to loose things in my life and can't recover from the crap that's been denied to me. Wow seems like need to start a law suit maybe then a representative with contact ppl that there accounts personal info has been taken from them in the hands of anxiously a criminal. Our family, friends, & our own safety is at risk yet facebook don't take this serious.
Paola Diaz #7079
I don’t know who hacked my Facebook account I can’t login again. Can you help me out please so I can get my Facebook back
Mike dibblee #7080
He wants to know what is going on with his Facebook he got a message that he had been hacked and now he has been trying to put in a new. Password and it won't go through
Enid Davis #7104
My account was locked.i have been thru all the ways posted that said how to unlock it. But I still cannot get my account unlocked. It is a shame there is not a number you call and get the help you need.
Mitchell #7462
I was hacked and email address changed by hacker. Basically it's identity theft... As contacts were contacted too. I want MY account back.I'm in Indianapolis and said hacker shows NY.How does this get resolved.ThanksMitchell
Nichole Marie Pence #7463
I cant get into my fbook. The number n email is not valid anymore and I never updated it. I cant remember my password anymore. What can I do?
michaela Ann jones #7490
i was wondering if you could keep a eye out as ive been threatened by this guy whos going to show video and poctures of me all over social net work abd they are nide pictures and videos
Hussain sadak #7509
Facebook team please unblock my marketplace sell and buy marketplace issue I am request Facebook team unblock I am sorry thank you
Alicia roberts #7526
My account was hacked and I have all my kids pics on there
Anonymous #7539
Lately, I can't login on my PC. When I click the icon, I get a black blank page. Sometimes the login won't allow my password. I have NO way of contacting any customer support or Community pages as I can't sign in. It doesn't matter which Browser, the results are all the same.When I (rarely) do get logged in, not everything is available (News Feed, Messenger, notifications). And, unlike my phone app, I don't stay logged in. My phone version also restricts what I can do like see my "Likes" Im Translator, posting my Story etc.If you're just soliciting comments, you're no use to me. Do you have solutions? And I don't mean their U.S. phone number email etc.
elijah matthews #7602
they signed me out of my page ... is my email bagshoodfav is my name … it’s makes no sense i changed my password and i had the 2 verification code put it in they said it’s wrong i’m ... beyond pissed this app full of scams and hackers ... dumb ... no sense
Maria C Behrmann #7624
My Facebook account was hacked 2020, I tried changing password but its always compromised since its connected to the hacker, kindly help recover, I belive at some point multiple people accessed my account.Current status is stolen identity.
Kevin Campeau #7635
Hi I've been hacked on Facebook I need help right away. They changed my email address and password on my Facebook. I've sent my true ID to Facebook n still won't let me access it help please for godsakes
Franceslazu #7667
Cómo no puedo entrar a mi cuenta..