Cash App Reviews Reveal: Is the Service Safe?

Similarly, another customer was double charged, leaving their Cash App account negative. Their attempt to reach the Cash App customer service was futile. They further noted:

They had a lab alert on cash app stating there has been unauthorized transactions for numerous people. If it's been hacked, their security is UNACCEPTABLE!

2. What are Cash App Pros and Cons?

Cash App reviews point to the payment service’s advantages and disadvantages as follows:

Cash App Pros:

• Easy to use.
• Instant money transfer.
• Possibility to get paid anywhere in the world.
• Option to be linked to a bank account.
• Provision for a debit card for convenient usage.

Cash App Cons:

• Unexplained account closure without considering a history of transactions.
• Reported cases of fraudulent activities. 
• Holding money.
• Challenges in contacting Cash App support.

3. How to Contact Cash App Customer Service

According to their contact page, you can reach Cash App customer service via phone, live chat, help center, email, and social media.

Cash App phone number

For prompt assistance, call the Cash App phone number1-800-969-1940 Monday through Friday, from 9:00 am to 7:00 pm EST.

Cash App chat

The live chat option is available on the app. To reach out to customer service through the Cash App chat, follow these steps:

1. Go to the app and tap on the profile icon. 
2. Select support.
3. Click on “Start a Chat”. 
4. Write your message and send it.

Cash App help on the website

Cash App has an elaborate help center on its website where you can find answers to the most common customer issues. Go to the Cash App “Help” segment and browse through the various FAQs, or enter a question on the search bar to retrieve the most relevant FAQ articles.

Cash App mail address

Another option for contacting Cash App customer service is by sending a mail to the address below:

Block, Inc.
1955 Broadway, Suite 600
Oakland, CA 94612

Cash App social media

Cash App is active on various social media platforms, including Instagram, TikTok, Reddit, X, Twitch, and Facebook. Their customer support representatives are most active on X (@Cashsupport) and are available daily from 5:00 am-7:00 pm PT.

Although the customer service information is easy to access, numerous Cash App reviews indicate that the company’s support is unreliable. 

For example, in one of the recent Cash App complaints, the customer refers to the customer service as “terrible.” They encountered issues with getting back “money stolen from my account” and reaching and communicating with customer support:

Ive filed several disputes, spent hours on the phone and went rounds trying to get my money…They are rude and will disconnect the line after hours on hold.

4. How to Delete Cash App Account

Many users choose to delete their Cash App accounts as their last option when they are unable to resolve issues. If that is the case for you, here are the steps to close your Cash App account as stipulated on their help center:

1. Go to the app and log into your Cash App account.
2. On the home page, select “Support.”
3. Select “Something Else.”
4. Navigate to “Account Settings.”
5. Select “Delete Your Personal Information.”
6. Tap “Contact Support.”

If you are having challenges while closing your account, contact Cash App support for assistance. Remember that account closure is irreversible. So, take time to consider your decision, review your account, unlink your bank account, and transfer any remaining funds before proceeding to close your Cash App account.

5. Tips to Stay Safe on Cash App

Although Cash App has security features to safeguard your data, follow these practical tips to protect your online financial data. They can also help avoid common Cash App scams. 

Confirm every payment before sending money. For added security, Cash App will always ask you to confirm payment before sending money to someone new or if the person is not in your contacts. 

Don’t follow external links. Verified Cash App emails come from @square.com, @squareup.com, or @cash.app and don’t have links to other websites. 

Don’t share your personal information.Do not provide anyone with your sign-in code, PIN, or SSN. The Cash App support will never ask you to provide this information via a phone call, email, or message to receive customer support. If verification is needed, it can be done within the app. Also, hide your virtual cash card info.

Enable two-factor authentication. For added security, enable two-step authentication for your Cash App account and any associated email address.

Monitor account activity. Monitor your Cash App account closely for authorized or fraudulent activities and immediately report to customer support.

Act without delay. If you suspect your Cash App card has been compromised, lock it immediately. Contact Cash App customer service for further steps. 

Set Spending Limits. Use the app's features to set limits on your spending.

Beware of scams. Do not complete any test transaction or download any application for remote access. Such requests are most likely from scammers, as Cash App does not require you to do so.

Cash App is one of the most popular payment services, even with all of the complaints and frustration from users. However, it's essential to be wary of any potential issues. Stay informed and adopt secure practices to enjoy a safe user experience.

If you have encountered problems with the Cash App or just want to share your experiences, you may leave a review on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.