Comcast vs Xfinity: What Customer Reviews Reveal

With the increased demand for Wi-Fi, Cable TV, and streaming services, Comcast and Xfinity are becoming more popular among customers. Notably, some customers refer to both brands interchangeably. However, are Xfinity and Comcast the same?

In this article, we will provide a detailed comparison of these two brands, - Comcast vs Xfinity. We'll explore the services offered by each company, their terms and conditions, and evaluate the pros and cons of each.

But first, let overview Comcast vs Xfinity rating on Pissedconsumer.com.

We evaluated Comcast and Xfinity reviews and ratings across the web to address common consumer inquiries. 

• Comcast vs Xfinity: are they the same?
• Comcast vs Xfinity: how to contact customer services?
• Comcast vs Xfinity: Xfinity services
• Comcast vs Xfinity: customer reviews, pros and cons
• Comcast vs Xfinity: how to cancel services?
• Comcast vs Xfinity: how to get a refund?

1. Comcast vs Xfinity: Are Xfinity and Comcast the Same?

As evidenced by reviews on PissedConsumer.com, many customers use the terms Xfinity and Comcast interchangeably. Hence the question, are Xfinity and Comcast the same? Or, is Xfinity part of Comcast?

Comcast, previously called American Cable Systems, is a media and telecommunications conglomerate. It operates different brands that offer a variety of services.

Xfinity is one of the Comcast brands. It specializes in offering telecommunication and entertainment services such as cable TV Wi-Fi, streaming service, and home security among others. The company operates independently under the leadership of CEO Dave Brown.

2. Comcast vs Xfinity: How to Contact Their Customer Service?

Xfinity has a comprehensive help center where you can find answers to commonly asked customer questions. However, if you need personalized assistance, the best option is to contact the Xfinity customer service representatives via the chat feature. If you are having difficulty making your order, call 1-855-870-1311. Note that there is no phone number provided for customer service issues.

If you are wondering if the Xfinity customer service is reliable, reviews on PissedConsumer indicate that most customers are dissatisfied. Xfinity reviews show that in some cases customers have difficulty getting through to a representative due to the automated response system on the phone. In other cases, customers got through to a real person on the chat feature but the representative was not helpful.

For example, in Xfinity complaint #4882478, the customer says:

Trying to get a live person to talk to is rediculous! Every phone number you people have is just some stupid recording device that doesn’t have the capability of putting me in touch with anyone.

On the other hand, you can reach Comcast customer service by phone at 1-800- 266-2278 and 1-800-391-3000, or via live chat. Like Xfinity, they have a comprehensive Help Center. There is also a Comcast forum to communicate with fellow customers and the company's representatives.

When discussing Comcast reviews, they are generally similar to those about Xfinity. Comcast reviews indicate that many customers struggle to reach a real person over the phone due to the excessive automated services. They often result in using the chat feature. Besides, in some cases, people mention that the representative might be more helpful.

For example, in Comcast review #4720643, the customer wrote that after dealing with the Comcast automation for over 30 minutes, they finally got through to live chat. However, the solution offered by the representative was not helpful. Finally, the frustrated customer stated: 

I have been a customer for almost 20 years, but I'm reaching the limit of my patience with this crap, and if it is not resolved with a week or so, you will list me as an "ex customer"!

3. Comcast vs Xfinity: Xfinity Services

As one of the most popular streaming services, Xfinity offers a wide range of products catering to residential and business customers. Xfinity services include:

1. TV and streaming. The company offers a wide range of TV plans, including cable TV with many channels, on-demand content, and the option to expand your plan with premium channels.
2. High-speed Internet. The high-speed internet plans enable customers to stay connected and enjoy various online activities, including streaming, browsing, and more.
3. Home phone services. With unlimited nationwide calling, people can stay connected with their friends and families across the country. Also, exploring international rates enables them to chat with people worldwide.
4. Mobile services. Xfinity Mobile provides mobile phone plans that have flexible data options and the access to 5G networks.
5. Home security solutions. They allow Xfinity customers to remotely monitor their homes, control smart devices, and receive real-time alerts.

4. Comcast vs Xfinity: Customer Reviews, Pros and Cons

On their websites, both Comcast and Xfinity promise their customers the following:

• Powerful reliable network.
• 24/7 customer support.
• High-quality service and products.
• Money-back guarantee and warranty on their services and products.

We looked at Comcast’s and Xfinity’s reviews and ratings on various websites and also evaluated their pros and cons as brought out by the various customer reviews.

On Pissedconsumer.com, Comcast vs Xfinity has low ratings of 1.7 and 1.9 stars, respectively. Evidently, the majority of customers are dissatisfied with the services provided by both companies..

For example, in one review,  the customer complained that they had been paying for Xfinity services for years and recently discovered that the company had been providing services below the level that was being paid for. The customer finalized the message by saying:

Xfinity should be considered a criminal organization the way they over charge their customers and the services they provide being sub par. If I did anything remotely close to what Xfinity does, I would be fired on the spot.

On the other hand, in one of the Comcast reviews the customer expressed their frustration with difficulty getting through to a customer service representative and having their service fixed. It took 3 weeks to have a technician come to their house to fix a new cable box that was not working. This problem could have been avoided if it had been possible to talk to a live person:

If I had been able to speak to a real person in the beginning I would not have had the problem I encountered. What happened to customer service?

According to Xfinity and Comcast comparison on PissedComsumer.com, customers have indicated the following pros and cons for both companies:

5. Comcast vs Xfinity: How To Cancel Your Services?

If for one reason or another, you want to cancel your services, both Comcast and Xfinity cancellation policies stipulate steps to do so.

How to cancel Xfinity services

According to the Xfinity cancellation policy, there are 4 options to cancel your services. You can:

• Request a call back from Xfinity customer service.
• Visit a local Xfinity retail store.
• Complete an online cancellation form.
• Mail a cancellation request to: 

Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103.

A customer service representative will call you within two business days to confirm your cancellation request.

How to cancel Comcast services

The official website does not offer as many options to cancel Comcast services as Xfinity. If you want to stop cooperating with the company and using its services, you need to call 1-800-391-3000 for assistance. The working hours are from 8:00 am to 7:00 pm, local time. 

Notably, Comcast Business stipulates specific terms of agreement for different products/services. For instance, to find out how to cancel Comcast Business Ethernet, go to the terms and conditions page and select the agreement terms for the specific internet package you are subscribed to. For Comcast cancellation:

• Provide a 30-days written notice.
• Pay all the applicable charges including any outstanding amounts and termination fees.
• Return Comcast equipment.

A representative from Comcast Business will contact you in the next five to seven business days to verify your request and proceed with the process of disconnection. If you need help canceling your services through My Account, you may contact Comcast customer service at 1-800-741-4141. 

For both Comcast and Xfinity cancellations, it is important to refer to the particulars of your agreement. You can find your agreement under “My Account”. For further clarification on the fees, get in touch with the Comcast customer service.

6. Comcast vs Xfinity: How To Get a Refund?

Comcast vs Xfinity refund processes are provided on the Help Center of the two companies respectively.

How to request a refund from Xfinity

You must request an Xfinity refund chat with an agent. If your refund is approved, paper checks and prepaid card refunds take 7-15 days to arrive. While refunds on disconnected Xfinity accounts can take 4-6 weeks. Call 1-888-472-0211 to reach Xfinity refund support or visit xfinityrefunds.com to check the balance of your prepaid card refund.

How to request a refund from Comcast

The Comcast refund policy is not clearly stipulated. However, on their Satisfaction Guarantee page, the company offers a 100% guarantee on the Comcast Business Mobile. Whereby if you are not happy with your device, you can cancel your service and return the device for a refund within 14 days from when the device was shipped or you bought it from the store. A restocking fee of $35 will be deducted from your refund.

If you are considering Xfinity or Comcast, take your time to research the companies. Visit their websites, check reviews, and contact the customer service for any questions you might have before making your purchase. If you have already had some experience with Comcast or Xfinity, you may leave a review about it to help other customers make an informed decision.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.