Essential Customer Questions About Instagram

Instagram is one of the most popular social media platforms, particularly among younger generations. With Instagram’s popularity continuing to develop, many would-be users are struggling to adapt to the many features available on the platform or app. 

Many consumer issues are related to getting help with accounts and particular features available through the app like Vanish or Quiet modes.

Do you have questions about how to use Instagram? Before you contact Instagram customer service, read the answers to the most common inquiries. We’ve answered some of the most common questions below. 

Number of Instagram reviews – 20.8K

Instagram rating* – 2.1 ⭐⭐

Claimed losses – $16.5M

Successful calls – 28%/270K

Resolved issues – 263

Key Insights

• Turning on quiet mode on Instagram is an easy process that helps prevent distractions from your phone during critical focus or rest times. 
• Vanish mode, which allows users to send messages and pictures that disappear when the app is closed, can be turned on and off by swiping up on chats.
• You can hide follower lists from others in your Instagram account in several ways; however, it might need time and patience.

How to Add Music to Instagram Post?

Want to jazz up your Instagram post? If you are looking to add music to Instagram post, it is a straightforward process.

Start by logging into your Instagram account on your phone. Then, click the plus sign to create a new post. Take a photo or choose one to use in your post. 

After you click Next, you should see the option to Add music. From there, you can search for a song and use the sliders to determine which part of the song you want to include. Once you’ve sorted out the perfect part of music, you can share the post with your Instagram followers. 

Source: Instagram Help Center 

How to Turn off Vanish Mode on Instagram

Vanish mode on Instagram allows users to send messages and images that disappear when the user logs off or vanish mode is turned off. To turn off vanish mode, click on the chat icon or arrow in the top right corner of your phone’s app. Once you’ve selected a chat in your Instagram messages, swipe up to turn off (or turn on) vanish mode.

Source: Instagram Help Center 

Among the Instagram reviews on PissedConsumer.com, some customers complain about issues with this mode. One customer in review # 4698245 couldn’t figure out how to turn off vanish mode, but when they called Instagram customer service they remained unanswered:

...tried calling instagram to their phone number but they never answered. It just took me to this website instead.

How to Turn off Active Status on Instagram?

Want to limit what others can see on Instagram? You can turn off active status with a quick toggle. Then, the folks watching your Instagram stories or looking for posts won’t see when you were last active or if you’re active right now.

To turn off active status on your computers, follow these steps:

1. Click on the lines with More at the bottom left of your Instagram app.
2. Select Settings and drill into “How others can interact with you.”
3. You’ll see Messages and story replies. Click on it.
4. Tap on Show Activity Status. You can toggle next to Show Activity Status to hide your active Instagram status.

To turn on and off active status on Android or iPhone, go to your profile and take the same steps.

Source: Instagram Help Center 

What Is Quiet Mode on Instagram?

Quiet mode on Instagram lets you pause notifications to avoid distractions. You can edit the settings for it in your Instagram account.

When you have quiet mode activated, your green active circle on Instagram changes to a small moon. Anyone who sends you a message during quiet hours is alerted that you’ll be notified later when quiet mode has ended for your account. Remember, you are still able to use Instagram during this period.

To turn quiet mode on and off, tap on your picture in the bottom right corner of the app. Then click the three lines in your profile. Click on the bell for notifications and then click on Quiet mode. There is a toggle there to turn the function off and on.

Source: Instagram Help Center 

How to Hide Followers on Instagram?

To hide your followers on Instagram, no straightforward option or toggle switch is available. Instead, you have choices, but customer experiences will vary, and you will need to decide which of these options are right for you.

Make your account private

One choice is to make your Instagram account private. This will hide your current followers from anyone who isn’t following you, but it won’t conceal people from current followers.

Remove follower

If you want to conceal your Instagram following from a particular person, you can simply remove that person from your list. This, of course, will decrease your Instagram followers and might potentially create a negative impression.

Block followers

If you block followers, that person will not be able to see or engage with you in any way. To see a list of blocked accounts, go to your settings. 

How to See Who Unfollowed You on Instagram

There is not a simple way to see who has followed and then unfollowed you on Instagram. In the case of individuals, you can go to that person’s profile and check who they are following. If your account isn’t listed, they aren’t following you.

Also, you can go to your Instagram account, select and tap on "Followers" at the top, and scroll through the list to identify absent users. Be ready that this process may be time-consuming because manually checking each name requires patience.

Common Consumer Concerns With Instagram

Consumer insights tell us that most basic functions on Instagram work reasonably well. Like so many other things with social media, how you use Instagram makes all the difference. 

Have you had issues with Instagram? Or has Instagram customer service successfully resolved your issue? Why not leave a review and share your consumer insights with others? 

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.