Geico

Progressive Insurance

Rating*

1.4

1.5

Total Reviews

1.2K

865

Number of Resolved Issues

8

2

Pros

Price and premium pricing

Simple to join,

 web tools

Cons

Customer service,

Inability to resolve issues,

Poor treatment of customers

Customer service,

Unwilling to compromise,

Bad service

Company Responses to Reviews

N/A

N/A

Home and auto insurance is designed to bring you peace of mind and cover your costs in case of an emergency or accident. With so many insurance companies out there, it can be tricky to find the one that feels right to you. We did some digging into two of the largest insurance companies to compare Geico with Progressive Insurance. 

Through Progressive Insurance reviews and Geico complaints, we were able to piece together a view of Geico vs Progressive Insurance. We broke down the Progressive and Geico pros and cons along the following lines:

Read on to see our Geico vs Progressive Insurance breakdown below.

Geico vs Progressive Insurance Customer Service Experience

Reading through the hundreds of Progressive and Geico reviews left on the PissedConsumer website, you quickly realize that customers aren’t all pleased with how the companies handle claims and customer service.

There are similarities in what the two companies provide customers in terms of products, but there are also similarities that appear through the Progressive and Geico complaints about customer service and the overall customer experience.

We used our extensive collection of Progressive Insurance reviews and Geico complaints to find the similarities and differences between the companies. 

More than 1,200 Geico reviews left on the PissedConsumer website created a rating of 1.4 out of a possible 5 stars. Only one star out of five was earned across all areas including Geico customer service, the quality of Geico products and service, and the staff employed by the company.

In the Geico review, a Geico customer explained his/her interaction with Geico customer service after calling the Geico customer service number to ask about rising premiums on the Geico car insurance. The reviewer explains “…My premium started off at around $100 a month and is now at $110 before the new rate increase. With the new rate increase, it would be $126 a month…”

The Geico review continues by stating “…I called to find out why and was told that Geico re-evaluates each state from time to time and based on accidents and payout, premiums change. So basically you get punished for other people's mistakes.”

The final thought the poster leaves for others in his/her Geico review is “…I'm glad I decided to switch to a better company with competitive rates instead of staying with a company with a "love it or leave it" attitude.”

If you have a question or concern about Geico insurance claims or products, you can reach customer service by calling the Geico phone number at (800) 841-3000.

865 different Progressive Insurance reviews on the PissedConsumer website created a rating of 1.5 stars out of a possible 5. This rating was created by reviews based on Progressive customer service, staff, and the product and service quality of company products like Progressive car insurance.

In a Progressive Insurance review left on the PissedConsumer website, an angry customer explains his/her interaction with customer service after calling the Progressive Insurance phone number to explain that his/her bank information was stolen and the payment would be late. The person explains the interaction with Progressive Insurance customer service by stating “…I got my new card today so the first thing I did was activate it and go to pay my car insurance. I logged on to find that they CANCELED my auto insurance because it was 2 days late, AFTER telling me I had a 30 day grace period. So I paid what was owed, and went to renew my policy.”

The person continues, “…I couldn't renew online for some reason, so I gave them a call. I was told that they would not write me another policy for at least 12 months because I was now a liability for having paid 2 days late, but they did see the note on my account that I called to inform them it would be late. Mind you, I NEVER MADE A LATE PAYMENT IN 3 YEARS BEFORE THIS!!!!!...”

His/her final interaction with Progressive customer service in the Progressive Insurance review was “…When I asked to speak to a manager, the customer service rep said "I can no longer help you" and HE HUNG UP ON ME!!!! ARE YOU *** KIDDDING ME?!?!?!?!...”

If you have questions or concerns about Progressive Insurance claims or products, you can call the company using the Progressive Insurance phone number at (800) 776-4737.

Geico vs Progressive Insurance Product and Service Offering

The Geico website offers a wide range of product offerings. According to the Geico home page, in addition to the more typical car insurance, you can also apply for Geico renter’s insurance, Geico boat insurance, Geico pet insurance, Geico umbrella insurance and more.

Geico insurance products

When you click the more button to find additional products, you are presented with a scrolling list of all the various insurances that Geico offers including various types of vehicle, and property insurance (e.g. Geico flood insurance).

Geico vehicle and property insurance

Scroll farther down the very long list of products offered by Geico and you’ll discover a wide range of business insurance products as well as other types of insurance that may be useful in specific situations like Geico travel insurance and Geico jewelry insurance.

Geico insurance

In total, Geico links to 28 different types of insurance from the company’s homepage and applications for all of the various types of insurance can be started from the homepage by simply clicking the right button, filling in basic location information and then working through the rest of the relevant information.

The Geico homepage also offers links and access to existing Geico car insurance policies, the Geico Claims Center and an area where you can pay your bill, print a new identification card and check your coverage.

To start a claim with Geico, you can click on the Report an Incident button on the Geico homepage. This link will take you to the Claims Center page.

Geico claims

Once you are on the Claims Center page, you will find a series of questions about the incident and how you would like to proceed.

Geico report a claim

 Working through the Geico website, the process for applying for insurance or filing a claim online is straightforward as the Geico website keeps the website streamlined so that every image takes you to either apply for insurance, file an insurance claim or log in to your insurance account to get information or make a payment.

Like Geico, Progressive has created a website that is streamlined for the majority of customer interactions. The Progressive homepage has links to the various products offered which will immediately start an online quote. In addition to Auto and Home insurance, you can also start a quote for RV, motorcycle, boat, or renter’s insurance.

Progressive insurance products

When you click on the More choices button, you are taken to a list of insurance products comparable to the Geico list. In total, you can start online quotes for 30 different insurance options, not including the online options for bundles of home and auto insurance.

Progressive Insurance bundles

Unlike the Geico page, the Progressive Insurance homepage also links to a Progressive Insurance FAQ page for some of the more common products in order to answer questions that would-be customers might have.

The homepage also has a small link at the top to take you to the Progressive Insurance claims center via a pop-up menu. In order to use the Progressive Insurance claims center, you must be logged into your existing Progressive account. You can access some Progressive Insurance FAQ pages about the claims process, however, without logging in.

Progressive insurance claims

Much like Geico, Progressive makes it easy to find information about how to start a new quote for insurance and, if you already have a Progressive account, how to file a claim. Progressive also has an easy-to-access Answers section that includes questions and answers about all of the various types of insurance as well as other common questions that come up about insurance claims, protections, and discounts.

The Answers section can also help customers find the Progressive Insurance address for nearby locations or give them the best Progressive Insurance phone number to call for questions or claims assistance.

Geico vs Progressive Insurance Discounts and Savings

Geico does offer some discounts and savings on new insurance policies. According to the FAQ page for Geico discounts, you can earn discounts by being a good driver and also by taking proactive measures like taking Defensive Driving and by having certain features on your car.

Geico discounts

The Geico discounts page that is linked from the FAQ page offers the full range of discounts and savings you can take advantage of with a Geico product. According to the discount page, you can save money on certain features of your car like having anti-lock brakes and airbags.

You can also earn Geico discounts by having a safe driving record for five years and by simply wearing your seatbelt.

Geico driving history discounts

The discount page also explains that Geico discounts are available for Federal employees and the military as well as families with multiple vehicles and multiple policies insured through the company. There is a Geico student discount as well to consider for individuals who are in school. To learn more about the various discounts and see how much you can save with a combination of the discounts, it is best to call the Geico customer service number and speak with a representative.

Progressive Insurance discounts are similar to the Geico discounts, but finding the Progressive Insurance ones is more straightforward than the Geico offers.

The first of the Progressive Insurance discounts are featured directly on the homepage of the website that advertises savings on bundling products.

Progressive insurance discounts

Other Progressive Insurance discounts can be found in the Cost and Savings section of the Progressive Answers page.

According to the savings section, you can save money in multiple areas across the various types of Progressive insurance coverage. Most of the articles written in the Progressive Savings section are about the things that go into your various rates, but some offer specifics about how to get discounted rates or savings.

The Snapshot section of the Progressive site gives details about how to save by installing a mobile app or plug-in device to your car. The device tracks your driving and after proving that you are a safe driver, your rate can go down after the first six months or so.

Progressive auto insurance discounts

Within the Progressive auto insurance page, you can find a more detailed list of options for discounts as well. According to the page of auto discounts, you can save with multiple policies, multiple drivers, good student records, a teen driver off-set policy, through online quotes and by paying your insurance bill in full when it is due rather than spreading out your bill through monthly payments.

Insurance is designed to give you peace of mind. When you compare Geico with Progressive Insurance you realize that not all insurance companies are created equally. Digging through the company websites and reading about customer experiences makes it easy to see the Geico and Progressive Insurance pros and cons. And don’t you think you should know how a company does business before you give them your money?

Freelance Writer By Rebecca Garland
Business and Education Expert

Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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