Partial Orders and No Refunds: How One Shopper Got Their Money Back From Leroy Merlin

Online shopping is supposed to be convenient, but partial deliveries and unresponsive customer service can turn a simple purchase into months of frustration. That’s exactly what happened to one Leroy Merlin shopper whose home improvement order never fully arrived, and whose refund was nowhere in sight.

The first Leroy Merlin review was published back in June, when the shopper shared:

I never received the order that was supposed to arrive on 30/05. I contacted customer service via the website and by phone dozens of times, and to this day, they have not refunded my money!

Despite multiple follow-ups, nothing changed. Leroy Merlin’s replies seemed impersonal and unhelpful. With no action taken, the customer finally turned to the PissedConsumer Club for help.

How the PissedConsumer Club Helped Resolve the Case

When the consumer couldn’t get through to Leroy Merlin on their own, the PissedConsumer Club stepped in to help drive real action. Here's how we supported them at each stage of the dispute:

1. At first, the consumer was provided with detailed instructions on how to contact Leroy Merlin customer service and present all information in the most efficient way.  
2. Organized all communication records, including tickets and call logs.
3. Coordinated outreach via all available support channels and tools provided by PissedConsumer.com.
4. Guided the consumer through chargeback prep, in case further escalation was needed.
5. With the consumer's permission, we contacted Leroy Merlin directly on their behalf to raise awareness of the issue.

After weeks of ignored calls and repeated ticket numbers, that phone call from the PissedConsumer Club to Leroy Merlin was the turning point in the case. We were able to speak to a representative who finally took the time to examine the case carefully.

They reviewed all outstanding inquiries, identified a processing error, and corrected and resent the necessary refund request. This was the first time the issue had been handled in full. Eventually, a representative confirmed that the refund process had been initiated.

What Happened Next?

Shortly after the final round of follow-ups, the consumer received their full refund. They shared their outcome in an updated Leroy Merlin review:

While it shouldn’t take that long to get your money back, this case proves that persistence, documentation, and support can turn around even the most stalled refund disputes.

What To Do If Your Online Order Is Incomplete

Incomplete deliveries are more common than you might think. If you’re stuck waiting for items that never show up, and refunds that never arrive, here’s what you can do:

1. Review the Company’s Delivery Policy

Start by checking the retailer’s shipping and return policy. Look for time limits on complaints, conditions for refunds, and contact channels. This gives you a baseline for your follow-up.

2. Document Everything

Saving the proof of your interactions with a company creates a record that strengthens your case, especially if you need to involve your bank or third-party support.

• Order confirmation and receipts
• Delivery notes
• Screenshots of tracking info
• Emails and support ticket IDs
• Call times, agent names, and outcomes

3. Be Clear, Firm, and Polite

When reaching out, describe what’s missing, request a specific resolution (like a refund or redelivery), and set a timeline. If the company fails to act, you can dispute the charge with your credit card provider

4. Consider Third-Party Advocacy

Support networks like the PissedConsumer Club offer more than visibility. They provide structured guidance and direct outreach, which often gets companies to take action when individual consumers can’t.

Turning Setbacks Into Refunds

This case shows that even frustrating, time-consuming disputes can be resolved. It may take weeks or even months, but with documentation, clarity, and the right support, you can resolve an issue and get the refund you deserve.

Whether you’re dealing with delayed deliveries, missing refunds, or ignored tickets, remember: persistence pays off. And the PissedConsumer Club is here to help turn your unresolved consumer issues into positive outcomes.