AT&T Inc is one of the largest telecommunications companies in the world and the largest mobile services provider in the USA. The company’s range of services includes digital television, cell phone, internet, fiber home phones, and home security.
According to PissedConsumer.com reviews, AT&T is one of the most complained about companies in the category of telecommunications. Consumers regularly leave reviews about having issues with the Internet connection, AT&T payments, and difficulties with the account.
Number of ATT reviews – 6.6k
ATT rating* – 1.6⭐⭐
ATT claimed losses – $2.9M
Successful calls – 9%/5.3k
Resolved issues – 32
In this article, we provide users with useful information about ATT customer service and explain the best ways consumers can contact ATT to get their issues resolved.
- Is AT&T customer service good?
- How to call customer service?
- Can you chat online with AT&T?
- What is ATT community forum?
- How to contact customer service via social media?
1. Is AT&T Customer Service Good?
ATT.com offers customer support through various channels, including phone, live chat, community forum, social media, and an elaborate help center. Do customers find the answers they are looking for and get ATT help?
ATT reviews on various forums and review platforms indicate that customers are mostly dissatisfied with the company’s customer service. For example, on PissedConsumer the rating is 1.6 stars, GlassDoor gives it 3.7 stars, and the majority of reviews on BBB have a 1-star rating.
The top ATT complaint regarding customer service is rude and unhelpful customer service representatives. While the ATT phone number gets through most times, customers do not always get the assistance they seek.
Sometimes ATT customer service representatives promise to take certain actions to resolve a customer’s issue, but they do not follow through. Other times, they are dismissive or outrightly rude.
For instance, in review #3274749, the customer was given a phone number to call ATT customer service warranty department to follow up on an issue regarding her phone activation. While the phone number went through, she kept being transferred from one person to another and was eventually cut off. Her issue remains unresolved.
2. How to Call ATT Customer Service?
You can call ATT customer service through the phone numbers provided on their support page. There are different ATT customer service phone numbers for various product and service categories. The numbers are open at different times throughout the week.
ATT Phone Numbers
- Wireless AT&T support: 800-331-0500 or 611 from a mobile device. Available 24/7.
- Bill, account & tech support for Internet, Tv, and home phone support: 800-288-2020. Open Monday to Friday 7 a.m to 9 p.m CT, Saturday and Sunday 8 a.m. to 9 p.m. Tech support is available 24/7.
- ConnecTech paid tech support: 866-294-3464. Open every day, 7 a.m. - 10 p.m. CT.
- ATT customer service phone number for new service: 866-861-6075. Open at different times throughout the week: Monday - Friday, 7 a.m. - 9 p.m. CT Saturday, 8 a.m. - 9 p.m. CT, and Sunday, 10 a.m. – 9 p.m. CT.
- ATT phone number for disability resources: TTY: 866-241-6567, Voice: 866-241-6568. Open Monday - Friday, 9 a.m. - 9 p.m. CT, Saturday, 10:00 a.m. - 6:45 p.m.
ATT reviews indicate that most customers’ calls go through. However, should your attempt to contact the ATT call center fails, confirm that you are within the indicated operating hours.
To increase the chances of getting assistance, have any relevant information and documentation at hand when you call ATT customer service. There are different ATT call center departments for various product and issue categories. Therefore, ensure to call the correct number for your category.
3. Can You Chat Online with AT&T?
Live chat is one of the easiest ways to contact ATT customer support. It is often used as an alternative to the ATT support email. You can access the ATT customer service chat service easily by clicking on the live chat icon near the bottom of the page, on the right-hand side.
ATT live chat is also offered as a way to get assistance on most FAQ pages. Or, you could search for “live chat” on the help center search bar.
The ATT live chat automated assistant will attempt to resolve your issue. In an attempt to offer relevant ATT help, the automated assistant may ask some questions about your issue. In most cases, it will provide you with a link to an FAQ page addressing the issue.
If you do not get help on the live chat, contact the ATT call center to speak to a representative.
4. What Is ATT Community Forum?
A crucial part of the ATT help center is the community forum. According to ATT.com., the forum serves as a 24/7 online social site where community members can engage and interact with each other.
It is designed to enable customers to find answers to questions about various ATT products, services, and processes. Forum participants can ask and respond to each other questions. They can also get tech support and share tips and tricks. Aside from discussions, some consumers also post their ATT complaints on the forum.
The forum was launched in 2014 and has more than 1.5 members. It is categorized into smaller forums based on products and areas of interest. The sub-forums include:
- Wireless Forum
- TV Forum
- HBO Max
- Internet Forum
- Home Phone Forum
- Digital Life Forum
- Military Forum
- Community Clubhouse
- Business Forums
- Foro AT$T Mx
- DIRECTV Forums
There is also a blog within the community forum where some AT&T employees post articles on various topics. The employees note that they post at their discretion and that the opinions and strategies presented in the articles do not represent ATT as a company.
Customers are required to sign up on the ATT forum to participate. There are clear community forum guidelines and policies stipulated in forum introductory articles and some ATT help center articles. Ensure to read them at or before signup to get the most out of the forum.
If you don’t get assistance through the other ATT customer service channel, consider reading answers to questions similar to yours by other customers. You can peruse through the specific forum’s question or type in your question on the search bar. If you still can’t find an answer, post a question to the most relevant forum for your issue.
Note that there is no way to contact ATT customer support on the forum. There is no ATT customer service phone number or email address provided. Neither can you access the ATT live chat on the community forum.
AT&T Inc. has social media presence on Facebook, Twitter, and Instagram. All their pages are active with frequent new posts. Customers go to the platforms to ask their questions and bring up their ATT complaints.
On Facebook, consumers often leave their questions and complaints as a comment on the most recent post. The ATT customer service responds by asking them to reach through direct messaging.
The company. has two Twitter pages – a corporate page (@ATT) and a page dedicated to customer support (@ATTHelp). Although customers contact ATT through both pages, they recommend reaching out on the help page for customer support.
Like Facebook, customers post their questions and comments on the most recent posts. Others post a tweet on the company’s feed.
The best way to reach out on social media is to start an ATT customer service chat by direct messaging them on Twitter or Facebook.
Note that no contact information is provided on all the social media pages. There is neither an ATT support email mentioned nor a phone number.
ATT reviews across various forums indicate that the company’s customer service is dissatisfactory. While most customers can get through the ATT phone number, they do not always get a solution and may be dismissed rudely.
Alternative channels for contacting a customer representative include live chat and social media. An automatic assistant attempts to resolve your issue on the ATT customer service chat. As for social media, it is best to send a direct message on Twitter or Facebook. Notably, no ATT support email is provided throughout the website and social media platform.
The core of ATT customer support is the help center and the community forum. The help center has a vast collection of FAQ articles that elaborately address the most common customer issues and questions. On the other hand, the forum allows customers to assist each other.
What has been your experience with ATT customer support? Leave a review on Pissedconsumer.com to share your opinion.
*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.
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