Winnie Murugi
Winnie Murugi
Health and Beauty Expert

AT&T Inc is one of the largest telecommunications companies in the world and the largest mobile services provider in the USA.  The company’s range of services includes digital television, internet, home phones, and wireless services.

According to PissedConsumer.com reviews and when comparing with other providers such as Dish Network, Spectrum, or Comcast vs Xfinity, AT&T is among the top three most-complained companies in the category of telecommunications. Consumers regularly leave reviews about having billing issues, problems with the Internet connection, and difficulties with the access to AT&T accounts.

AT&T Q&A

Number of AT&T reviews – 7.1K 

AT&T rating* – 1.6⭐⭐

Claimed losses – $5.4M

Successful calls – 9%/8K

Resolved issues – 36

Key Insights:

  • Although AT&T customer service is rather easily accessible, only 4% of users leave positive reviews and 25% would likely recommend the company to others.
  • The best channels for contacting AT&T Help are via phone, live chat, and social media.
  • To find answers to the most common questions, consumers may visit AT&T forums and its help center.

This article will provide consumers with useful information about AT&T customer service and explain the best ways to contact AT&T to get their issues resolved.

1. Is AT&T Customer Service Good?

ATT.com offers customer support through various channels, including phone, live chat, community forum, social media, and an elaborate help center. Do customers find the answers they are looking for and get ATT help?

The numerous feedback point to the company’s advantages and disadvantages as follows:

AT&T Pros:

  • Wide range of services to choose from.
  • Wide coverage area.
  • Big company.

AT&T Cons:

  • Poor customer service.
  • Billing issues.
  • Network and internet problems.
  • Account access issues.

AT&T reviews on Pissedconsumer.com indicate that customers are mostly dissatisfied with the company’s customer service. It has a 1.6-star rating, with only 4% of the reviews being positive. A small part of 25% of users would likely recommend ATT to friends, relatives, or colleagues.

The top ATT complaint regarding customer service is rude and unhelpful customer service representatives. While the ATT phone number gets through most times, customers do not always get the assistance they seek. On average, each call lasts for 7 minutes 14 seconds. Out of the total 8K calls, only 9% of the callers had their issues resolved.

For example, in the the recent AT&T complaint, the customer stated that the internet company has:

…total disregard for good paying customers by playing games with on hold times, rude customer service and raising prices for accounts for no good reason…

2. How to Contact AT&T Customer Service by Phone

AT&T Phone Numbers

Wireless AT&T phone support

  • Billing & account support. 800-331-0500, Open Monday through Friday from 7 a.m to 9 p.m CT, Saturday and Sunday from 8 a.m. to 9 p.m.
  • New internet service: 866.861.6075. Open Monday to Friday 7 a.m to 9 p.m CT, and Saturday and Sunday, 8 a.m. to 9 p.m.
  • FirstNet Support: 800.574.7000. Available 24/7

AT&T Prepaid Phone Support

  • Billing & account support: 800.901.9878 or 611 from AT&T phone number. Open Monday to Saturday 7 a.m to 9 p.m ET.

AT&T Internet Services and Digital Phone Support

  • Billing, account & tech support: 800-288-2020. Open Monday through Friday from 7 a.m. to 9 p.m CT, Saturday from 8 a.m. to 9 p.m, and closed on Sunday. Internet Services tech support is available Saturday and Sunday between 4 a.m. to 1 a.m. CT, and the Digital Phone tech support - 24/7. 
  • New internet service: 866.861.6075. Open Monday through Friday from 7 a.m to 9 p.m CT, Saturday from 8 a.m. to 9 p.m, and closed on Sundays for Internet services. 

AT&T Disability Phone Support

  • AT&T phone number for disability resources: TTY: 866-241-6567, Voice: 866-241-6568. Open Monday - Friday, 9 a.m. - 9 p.m. CT.

ATT phone numbers

AT&T reviews indicate that most customers’ calls go through. However, should your attempt to contact the ATT call center fails, confirm that you are within the indicated operating hours. 

To increase the chances of getting assistance, have any relevant information and documentation at hand when you call AT&T customer service. There are different ATT call center departments for various product and issue categories. Therefore, ensure to call the correct number for your category.

Still, users may encounter some issues with reaching customer service. For example, in one of AT&T reviews , the customer says:

I have tried for a week, calling 4 times a day to get a hold of a live person to renew my business line. Every time after 20 minutes I am disconnected by the computer.

3. How to Contact AT&T Live Chat?

Live chat is one of the easiest ways to contact ATT customer support. It is often used as an alternative to the ATT support email. You can access the ATT customer service chat service easily by clicking on the live chat icon near the bottom of the page, on the right-hand side.

ATT live chat is also offered as a way to get assistance on most FAQ pages. Or, you could search for “live chat” on the help center search bar.

ATT live chat

The ATT live chat automated assistant will attempt to resolve your issue. In an attempt to offer relevant ATT help, the automated assistant may ask some questions about your issue. In most cases, it will provide you with a link to an FAQ page addressing the issue.

If you do not get help on the live chat, contact the ATT call center to speak to a representative.

4. What Are AT&T Community Forums?

A crucial part of the ATT help center is the community forum. According to ATT.com., the forum serves as a 24/7 online social site where community members can engage and interact with each other.

It is designed to enable customers to find answers to questions about various ATT products, services, and processes. Forum participants can ask and respond to each other's questions. They can also get tech support and share tips and tricks. Aside from discussions, some consumers also post their ATT complaints on the forum.

The forum was launched in 2014 and has morethan 1.6 members with over 256.6K likes. It is categorized into smaller forums based on products and areas of interest. The sub-forums include:

  • Wireless Forum.
  • Internet Forum.
  • Email Forum.
  • Home Phone Forum.
  • Community Clubhouse.
  • TV Forum.

ATT community forums

There is also a blog within the community forum where some AT&T employees post articles on various topics. The employees note that they post at their discretion and that the opinions and strategies presented in the articles do not represent ATT as a company. 

Customers are required to sign up on the ATT forum to participate. There are clear community forum guidelines and policies stipulated in forum introductory articles and some ATT help center articles. Ensure to read them at or before signup to get the most out of the forum.

If you don’t get assistance through the other ATT customer service channel, consider reading answers to questions similar to yours by other customers. You can peruse through the specific forum’s question or type in your question on the search bar. If you still can’t find an answer, post a question to the most relevant forum for your issue.

Note that there is no way to contact ATT customer support on the forum. There is no ATT customer service phone number or email address provided. Neither can you access the ATT live chat on the community forum.

AT&T reviews show that forum is not always helpful for getting assistance. For example, one AT&T customer described their issues with low signal on their phone service. They tried several ways to solve the problems, including the AT&T forum. However, everything was to no avail:

I tried ATT's troubleshooting procedure and even registered my complaint on their forum where an ATT rep started a chat and then left the session without providing any help!

5. How to Contact AT&T Customer Service on Social Media?

AT&T Inc. has social media presence on Facebook, Twitter, and Instagram. All their pages are active with frequent new posts. Customers go to the platforms to ask their questions and bring up their ATT complaints

On Facebook, consumers often leave their questions and complaints as a comment on the most recent post. The ATT customer service responds by asking them to reach through direct messaging.

ATT Facebook contact page

The company. has two X pages – a corporate page (@ATT) and a page dedicated to customer support (@ATTHelp). Although customers contact ATT through both pages, they recommend reaching out on the help page for customer support.

Like Facebook, customers post their questions and comments on the most recent posts. Others post a tweet on the company’s feed. 

ATT Twitter contact page

AT&T also has a LinkedIn account that has over 1.4 million followers where they update information about their products, services, and work opportunities. 

The best way to reach out on social media is to start an AT&T customer service chat by direct messaging them on X or Facebook. Note that no contact information is provided on all the social media pages. There is neither an AT&T support email mentioned nor a phone number.

Based on AT&T reviews across different platforms and social media, users often express dissatisfaction with the company's support. While they can usually contact AT&T customer service via phone, they may not receive effective solutions, and there are cases of rude treatment. What has been your experience with AT&T customer service? You may leave a review on Pissedconsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Rena Walker #13100
AT&T hadn’t the worst customer they have no respect for the customer.
Shayla #13431
Great article. I am facing some of these issues as well.
Angela Ruby #13448
Please do not reply me by email. Well you can. I also want a call back. I want to talk to the head supervisor at AT&T because you have a lot of morons that work for you and they are not helping me forever more. I’ve contacted the other business PR about this company Taking steps to file complaints of the situation that’s going on with me now I need to have a supervisor. Call me back ASAP.
steven cortese #13513
want to know why you can not talk to a human been that is so said a big company and they do not want to talk to you
Reed #14214
Saved as a favorite, I like your blog!
Tod #14221
I like what you guys tend to be up too. This kind ofclever work and reporting! Keep up the wonderful works guys