Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 10k

Instagram rating* – 2⭐⭐

Instagram claimed losses – $9.6M

Successful calls – 35%/68.6K

Resolved issues – 112

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including Pissed Consumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply for Taylor Huezo

Alexis Gomez #1886
We’re having difficulties logging in to our accounts. The reason given is, Error feedback required” we have no idea what this means, and we’re not given a reason why this message continues to return. We’re not doing anything wrong, if we’re not allowed to have an Instagram account for some reason then please let us know.
Sibel kol #1893
Hello, good work. On November 2, my Sibelcehersey instagram business page was stolen. The people who said they would help me about this issue also took money from me and defrauded me. Believe me, I was very upset. 1.5 years of labor disappeared in an instant. I look forward to hearing from you regarding this matter.
Taylor Huezo #1894
Hello my name is Taylor Huezo and I have been trying to get ahold of someone about my Instagram that was hacked I’m trying to recovery and no one is helping me please my user name is taymuchluv_mrshuezo and they changed my email so I can’t change it back please can someone help me
Shasanay Mims #1901
My account got hacked I need help getting in my account !
Tony Palacio #1906
I’ve been hacked on my main account Can u guys help me
Adrian perez #1908
My old account has been hacked
Killian storm #1909
My Instagram was hacked. My email, password and my phone number were all changed on my account to where I am no longer able to access my account. I had a lot of personal info on that account that is now being held at ransom for 500 on my own account. They are now messaging everyone I know and completely ruining my friendships and more. I have reported it numerous times and nothing has been done. I want my information and my account back. This is pissing me off and while y’all do nothing, all of my information is being spread all over Instagram. Fix it now please.
PissedConsumer Help Center #1959
Thank you for your comment. We’re sorry to hear about your issue with Instagram. Have you tried to contact Instagram customer service by phone number or via a post on their social networks? If you wish to further spread the word about your issue and let other consumers know about it, you are welcome to leave a review here: https://instagram.pissedconsumer.com/review.html
Anna TRUJILLO #1913
My Instagram is hack posting up in messaging others on my page my email in password has been charged from this person were i cant get in my concern is I have my baby pictures on there and pictures that I can never replace
mari kevlishvili #1914
hello, my instagram account "mari_kevlishvilii" is banned for no reason.can you sort this problem out please?
Bangaly Gumaneh #1915
Sehr geehrte Damen und Herren Ich habe ein Problem mit meinem instgramSicherheit code haben die zu mein alter Nummer geschickt Aber das Nummer funktioniert nicht mehrAccount ist 21black_king
Grace M Anderson #1916
I have been blackmailed with my account and really need some help to get back in. I have no control over my account anymore
PissedConsumer Help Center #1958
Thank you for your comment. Have you tried to reach out to Instagram customer support or report the issue via the app? We get many complaints from consumers about Instagram: https://instagram.pissedconsumer.com/review.html. You may share your story with others and help bring awareness to the Instagram issues.
Edward #1918
My instagram page has broken, they change email and mobile number and now i cant log in , please help me there is my photos too . help me please this page is so expensive for me :(
Jemsley #1929
I need help to log into my account ASAP!!! I’m pissed off. My account name is dicekidd88 again I need to be fix
Dianne.needsbackherinstagramaccount.yb #1934
I got the same problem weeks now and I am hoping to get into my account :( Is there someone that can help me I um check plenty websites and did the methods they had but it didn't work :( I don't understand how the email helps me to rest my password but it ain't wanna give me a code , I um logged in gmail from my laptop from google and i ain't get anything , Can someone help:(
Ojo Oluwadamilola Ayooluwa #1937
Good morning. please I need your help. I was scammed on Instagram yesterday with the amount of 24500 and she is still asking me to send another 7500.Please help me out.
Damian #1940
Hello I'm need help with my acc on Instagram was hack nr phone email was change what I can do and if I can be have my acc back its stafford.stafford.dg3 pls help this guy its posting some stupid pictures and also sending message to my all friends
Laura McGreevy #1944
Someone’s got into my email account and got on to my Instagram, changed my email & phone number on my Instagram so I literally cannot access it, I’m just wondering is there any way I can contact Instagram and confirm my ID to prove that I’ve been hacked, I’ve screen shots of video calls and messages from the hacker using my Instagram. Please I really need it back, there’s photos of my kids etc on it, he’s blocked me and all of my friends so I can’t contact him, he black mailed me with money too.
MarsilaRrazali #1951
Hi instagram, my accaunt @younglivingbyshiela deactivated by mistake.i did not violate any of the community guidlines
Wissal noussy #1955
I have several accounts in Instagram and i don’t i am not using them any more also I don’t remember the credentials to login and delete them. I need your support to help me deleting them.
Linda Carrion #1956
My account has been hacked with pictures of myself and kids. I've been trying to reach IG via email and nothing. Please how can i resolved this issue? They have changed my email i cant reset it.
kelly Loeza #2007
My account was just hacked im unable to recover it they changed my email and phone number i cant recover it this is crazy how do i recover it it has my pictures of my kids and family as well please help me