Winnie Murugi
Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 12.2K

Instagram rating* – 1.9⭐⭐

Instagram claimed losses – $10.6M

Successful calls – 34%/110K

Resolved issues – 133

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including PissedConsumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.


  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.


  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.


There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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Birvinder singh #6687
Instgram cant help for my account
Kasia #6777
HiI have my profil on instagram - malarkofonia - for about a year. A couple days ago I descovered that my profile can't be found by google. When you write malarkofonia in google search it is finding a similiar names and my activity in someones else accounts. But it isn't finding my profile at all. Like it doesn't exist. Why it is happening? Can I fix it?I hope you will write me back.Thanks,Kate
Abbie Crozier #6784
To whom it may concernMy Instagram account has been hacked whoever it is are pretending to be me and it would give me access to my account because the email has been changed I think but I’ve still getting codes send to my email address which is linked to my Instagram account.I really need your help I would really appreciate it please thank you.Abbie
Elton #6958
I'm a black man educating my friends & family on the kkk it was no reason to kick me out of my account
Harsh Sangwan #7012
I selected my date of birthunder 13 by mistake I am real owner of this account please unblock my accountI am older than 13 yearsThankuUsername:harsh_sangwan009
Vishal kumar #7014
My account in don't show swipe up reply option please fix
Nidhi #7043
My insta account nidhi.tulsi has been hacked. Email address and phone number has also been changed and I am unable to recover through the methods mentioned by Insta. I am unable to do anything and there is no help from Insta team
Uvais nk #7058
My account hacked
Anne marit Nilsen #7068
Kontoen har gammelt tlf nr . logger inn med brukernsvn og passord, men da instagram hele tiden vil sende sms . Kommer vi ikke inn. Noen som kan hjelpe?
John #7534
Email address for support at insta is a non working address
Annica #7556
My account has been hacked.Someone has changed email to: xxx@gmailMy username is: lenaannicaCan you help me?
Stephania zaragoza #7758
Hello I have been hacked I’ve been trying to get my account back but it seems like they changed my email and password so there’s no way I can get in anymore. They are pretending to be me and messaging all my friends to scam them please msg me back I am trying to get my old account back
Malik #7761
Iam Instagram account is banned
Joy #7800
Do something about the age limit on the app! It is outrageous the amount of 13-16 year olds and under , who are on this app acting triple their age..then you have predator perverts who follow like and comment “dm me” and heart eyes etc. something needs to be done asap!!!
nunaa.nunaa #7827
My account has been hacked.Someone has changed email to: xxx@gmail My username is: nunaa.nunaa Can you help me? so plz i find my account id .
Linda #7918
I can't get into my account for days. Everything is left white blank and I can't do anything in settings. I can't even DELETE my account
Else- Marie Eveline Paulsen #7948
When a person has numeurous profile name changes, isit not a sign of a fake profile and should be refused or likewise dealing with money issues, or trying to impost celebreties ?
Khamicinho #8043
My I account did not refresh the feed and it demand me to change the password when I started to change the password am it written I have inter the wrong password but it is my correct password what is wrong.
Anonymous #8049
i reported the account in instagram for someone is pretending to b me but it ddnt tke down pls help
Satyende #8062
Instagram customer care complaint OD964lO,XXXXXX3 any update information for the service team support for this check out this number