Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 10k

Instagram rating* – 2⭐⭐

Instagram claimed losses – $9.6M

Successful calls – 35%/68.6K

Resolved issues – 112

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including Pissed Consumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply for Ankit shivhare

Manevski Vladimir #1962
Hello!I can't receive and " extra security code on my sms number" , because the email I created Instagram is deactivated.So Sms is the only way,but I never receive an sms.Possible by mistake I have two factor authentication code and I can't receive it on my sms mobile .Please can you give me some advice?Thank you
eddie jahangiri #1968
How can I install my account on a new device when I do not have access to the previous phone?
nileshrajput170 #1973
My account has been disabled please account is activated @nileshrajput170
nileshrajput170 #1974
My account has been disabled please activate my instagram account
Shellees Scott #1976
My account has been hacked and changes had made my pictures, e-mail, phone number, username and password. The username was _official_Shellz until the individual hacker change it to _official_realestatehelp_1
Ashley Reed #1981
My Instagram was hacked with all my personal pictures of myself and my family. Some random guy who basically went in my bio and said “ If you want your account back, you have to send a via whatsapp message …….” in my bio please help me.He is messaging people and more.I have sent in emails, forms, and reports multiple times.
Kayla #1983
Hey I just wondering if you could log me back into my account as someone have came and put there email in and i can't log back in but there some personal photos on there and it won't let me login
Swag 7 gowda 46 rossi #1986
My account hack some one
Jhnana Surreal #1992
Someone has changed my email address and is using my account I have pictures on there of me and my daughter I would like to get back into my account please help me
PissedConsumer Help Center #2025
Thank you for leaving a comment. You may try to report the account via the Instagram app or Help Center as described in the article. Alternatively, you may check the Q&A page to seek answers or check if anyone else had the same issue with Instagram: https://instagram.pissedconsumer.com/questions-answers.html
Ankit shivhare #1996
My account disabled plz recover my account if possible
Maria gaxiola #1997
My account was hacked and they changed all my information
Reitje Kartoidjojo #2036
My insta account is hacked and they changed my password and email
Gabriella Lazzara #2050
Mine too. I cant get in touch with anyone. Its been 3 days now. sooooo pissed off.
Cynthia sequina #1999
My Instagram email was changed and now I can't log in because I can't remember the email or the password
Anonymous #2000
My account is hacked
Parnian Safipourian #2002
Hello there,Basically last night I was trying to temporarily deactivate my account and I didn’t know the password so I tried to reset it but it was just sending the link with access to account while it was already open on my app.So I decided to delete the phone number in my info and just put email address then I logged out to use forget my password and reseting the password through my email and then I figured out I gave a wrong email address.I am very annoyed I don’t know what to do.Will you be able to help me?Many thanks
Mohammad kaif #2010
Not working instagram
A s Thakur #2029
Sr my friend intragram account hack please help me sr
Deandre Holland #2041
My account is hacked, and I need it back.
Kiran #2042
My account disabled plz recover my account if possible
Irfan #2073
Same problem
Antonio MCoy #2045
I’m trying to recover my Instagram account @1cash_lilcash I don’t have access to the email address anymore please……
nicolcesalova #2062
Hello, they took my Instagram account and changed they details