Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 10k

Instagram rating* – 2⭐⭐

Instagram claimed losses – $9.6M

Successful calls – 35%/68.6K

Resolved issues – 112

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including Pissed Consumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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Sae Wolfe #2481
My account was hacked into and the person changed my password and added a verification to it and I need my account back. I’m freaking out.
Michael Jeffrey #2685
Did you fix your account? My son's got hacked and I'm struggling to help him. What did you do??
Hunter #2487
It won’t let me log into my account and I don’t know why
Felicia #2489
My account is hacked
Rajnesh_kirshnani #2490
My Instagram say verify your account but email not get code
Margaret Redden #2504
Your {{{REDACTED}}} help center is TRASH and does not help with HACKED ACCOUNTS!! How can I get my account back if I can’t talk to a LIVE PERSON!! Total {{{REDACTED}}}!!!
Emily b #2511
My Instagram was hacked! The person just kept leaving me on read. I lost all my pictures and videos. I’ve had that account since Instagram launched on the App Store. Instagram needs a better way to have their customers actually have someone to talk to for help. Now I believe the account has blocked me or is taken down.. this world is so f***ed up!! Instead of stealing someone’s account to steal money from their friends and family or even their accounts is so disgusting and these social media apps need to do better. My Snapchat account from day one like my IG account was stolen from me too. Snapchat didn’t do anything about it. Cmon now!? Do better!
charmel #2677
i got hacked yesterday im still fightin for my account back
Ishant kumar #2517
My account got hacked and whenever i have been trying to get back into it i m getting the OTP message in russian which is weird as i have never used russian before. I have been trying to get into my account for 3 days now but because of lack of customer service i m not able to log into it. I have so many friends in there. I would be impossible to contact them because i m no other means of communication with them. I m so pissed of from this and Instagram wouldn't help me out.
Szilvia Sztranyak #2696
Same here. My account is locked because it has been hacked and I lost contact with people there and I can't figure it out.
Cris Portillo H #2527
someone hacked my account and change the email so I don’t have access to my account anymore they are requesting to invest money using my name and account I need help to recover or delete my account please
Katelyn #2545
Instagram, my account was hacked. This person changed my email and phone number of my account that I've had for 10 years and I am unable to access it at all to deactivate it. I could careless of the content I have on my page, I want it deactivated immediately as this person is impersonating me and messaging people. This is critical and seems to be happening to other people, too.
Megan Brooks-kinder #2553
My account got hacked by this random person who said he was going to transfer me £500 if I do as he said and to go onto my account and change everything like the email and as soon as I did it it logged me straight out and I think he changed the password so if you could help me get my account back that would be great my Instagram username is megsbk_xo
Dontrell Maurice Carter8 #2556
Someone with an iPhone hacked my account
Dontrell carter8 #2557
My account Mrcarter118 has been hacked please reply
Walk of life foundation #2563
It has been days when I don't access my account. I waited for a period of 30 days thinking it will be fine later . But annoyingly nothing good has happened
Krisha #2579
Draft reel disappeared by my own mistake I want them back please instagram help me to receive my drafts back
Takia Walker #2585
My account was hackedPerson is contacting ppl acting like me
Joseph Anthony pante #2621
Someone got into my Instagram and changed all my info and now I can’t log in. This person is trying sell shit to All my friends. How can I get my account back? Please help
Jenifer Barcelo #2765
I was hacked on 12/30/21. Have sent emails, have completed the forms requested which required me to upload a selfie with my state ID and no help. How can a billion dollar company be so useless.
JANA hesso #2625
My instagram account "Jana_hesso" is hacked since years , someone changed my email and number information ...still till now can't get into it . I tried many times before to reach to instagram but there was no reply and that makes me very upset about it . I need my photos and my videos , there is no privacyy here .
Saikumarreddy #2640
My Instagram account is disabled i want my account back please help me out
Anna Starzyk #2654
If there was something seriously wrong, or I had a true issue with someone hacking my account … I would not be able to reach a live person or get any help. I learned that today attempting to contact instagram via phone and web.
Saeed #2657
On December 30th 2021 I open up Instagram on my phone and immediately I knew something was up as my feed wouldn’t refresh and nothing would load. I thought I just got logged out and had to log back in but no it was more serious than that. I try to log in through Facebook and then it tells me how my account has been disabled because I didn’t follow the so-called “community guidelines”. I’ve been using my main account for almost 5 years and I ensure that I don’t even do stupid I barely even posted photos and I hardly post on my story. They’ve disabled my account permanently I believe for no reason at all and won’t even reply to any of my messages or provide proof of what I have done, and I am so sure that I haven’t violated any community guidelines this is a whole lot of bs I miss my account all my saved data is gone.