Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 10k

Instagram rating* – 2⭐⭐

Instagram claimed losses – $9.6M

Successful calls – 35%/68.6K

Resolved issues – 112

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including Pissed Consumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

  • how to contact instagram
  • Instagram complaints
  • Instagram customer service
  • instagram customer service chat
  • instagram customer service email
  • Instagram customer service phone number
  • Instagram reviews
  • Instagram support phone number

Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply for sam

sam #2659
my insta wasnt hacked but they flag every comment of mine thats not even BULLYING and now my account is disabled yet i reported an acc that literally told me to kys and they werent taken down at all
Araceli Ayala #2668
_Cristian5.3 hacked my Instagram account and He is sending messages to my contacts to invest in Bitcoin. He change my username, password and phone #. The phone is from Nigeria. He work together with @official_sallymay_grace_. I contact Facebook many times and haven't done anything
Amanda Crowe #2669
I also have been hacked with my accountthe person had changed the email and nkw trying to scam my family and friendsmy name was independentcurvesuk though think they now couldve changed it.ive sent numerous reports and emails to instagram friends habe reported it still nothing back or no email responsevery dissapointed at the lack of secuirty
Maureen #2894
Same just happened to me 2 days ago. what did you do to recover yours because I haven't been able to here from Instagram.
Liz #2675
My account got hacked, I’ve tried the support thing with video selfie multiple times and it continues to tell me it cant confirm my identity. My friends keep telling me they are getting posts and messages from the hacker and they are getting annoyed. I need help getting back into my account!!!!
Saeed ullah khan #2678
My personal account was banned by mistake, so i requested unbanned my account
Vinay choudhary #2680
I can't open my account security reason
richard kusi-menkah #2686
I'm at the point where I simply have to give up. I have done an the exact same steps the help center has outlined. But the crucial page that should appear when you click(need help logging in) to get a secure link for verification doesn't show, just redirects to the help center in an infinite loop of no help. I've tried different phones n everything.Login codes go to the hackers number, same with email. And when I try it wake then up to keep on spamming and scamming.Not sure if Instagram is aware of this. I don't know if I'm just supremely unlucky or what.I have friends who have gotten there account back, but not me. And I've tried everything.
Sandra Velazquez #2689
Anyone have any idea how to get a hacked account back?
Arsen idrizi #2714
Why I do you close my account ... My account is has been checked end the person who did had public some FOTO
Juan #2720
My account got hacked btbh_lugo.uno
analiza_mb #2722
I can't log back in my account and asking for a code but I didn't receive any code.
Dorian #2723
My account has been hacked and sending people messages trying to be me !!
Nae #2725
My Instagram was hacked Dec 29,2021
zoe #2730
Ive been hacked they leaving me on read wont give it back and demanding money it has pictures of my kids and some family that passed that I can never get back give me my account back there help centre is useless when the person who hacked you has changed the eemail address and phone number to theres
Colin #2762
Same thing has happened too me, i dont know what else too do, if u do find out can u please let me know if u have or not been able too retrieve it
Ian #2777
This happened to me yesterday I can’t do anything I’ve tried everything. did you manage to sort it ?
sari shogol #2825
I got hacked as well and also got blackmailed!! and I have no idea to who to reach
Marina Crilly #2737
Hiya, I can’t get back into my Instagram account and I’m just wondering is there anything you can do to help me get it back. Please, thanks.
Ell #2744
Pls someone help me!!! My account Lenyy77 get hacked! They are trying to get access to all of my friends bank accounts! I really need help and I don't know how to really contact someone to help me with that! We reported the account so many times, but is still not deleted! I need help, please
Laura #2758
My account was hacked 24hrs ago and I can't gain access. Every step I've tried with Instagram is not working.
Brittany Lora #2764
My account got hacked and whenever I have been trying to get back into it I'm getting an error message. The recovery email and phone # were changed. I have been trying to get into my account for 3 days now but because of a lack of customer service, I m not able to log into it. My friends are trying to report the account. However, the person who has my account is now sending me threats. If we can please fix this matter. as soon as possible I would highly appreciate it.
Nathan #2766
I got hacked by someone pretending to be my friend and asking for a code so they can login to their account. They put an authentication code on the account and change my username and password. I've tried EVERYTHING but still can't get it back. They demand money for my account. Instagram needs to help people affected by this as my friends are getting messages aswell!
Richmond kylez #2774
I can't access my account You have loged me out