Winnie Murugi
Health and Beauty Expert

Instagram has over 1 billion users monthly, making it one of the largest social media platforms in the world. However, it is one of the top-complained companies on PissedConsumer.com. Customers regularly leave reviews about having issues with Instagram accounts, hacks, account ban, difficulty logging in, fraudulent activities by other users, challenges using the app, and many more.

The reviews also indicate that customers want to know how to contact support when the Instagram customer service chat, email, or phone number doesn't help to get issues resolved. Here's a brief overview of the platform rating based on collected complaints.

Instagram Question and Answers

Number of Instagram reviews – 10k

Instagram rating* – 2⭐⭐

Instagram claimed losses – $9.6M

Successful calls – 35%/68.6K

Resolved issues – 112

To help you figure out how to contact Instagram customer support, we've outlined all options here:

  1. Is Instagram customer service good?
  2. How to call Instagram support?
  3. How to contact customer service via email?
  4. How to contact customer service via app?
  5. How to report your issue to Instagram support?

1. Is Instagram Customer Service Good?

Numerous reviews on PissedConsumer indicate that Instagram has poor customer service.

For instance, in Instagram review #3417412, the customer expressed their frustration with the social media platform. Their attempt to call Instagram customer support was futile and they couldn’t get their issue resolved.

Instagram review about hacked account

On PissedConsumer, Instagram has a 2-star rating, GlassDoor gives it 3.6 stars, while BBB grating is 1 star.

The most common Instagram complaints include:

  • Poor customer support, difficulty getting through via Instagram customer service email or phone number.
  • Unexplainable account deactivation or block.
  • Nudity on the platform.
  • Scammers and fraudulent activities by other users.
  • Challenges with Instagram login.

2. How to Call Instagram Support?

You might struggle to find an Instagram support phone number on the app or website. However, there is a phone number provided on various websites including Pissed Consumer. Thus, when you search for the Instagram customer service phone number, you will be offered only this number: (650) 543-4800.

According to Instagram review #2850480, the phone number does not go through to a customer service representative. When you call Instagram support number, it diverts to an automated voice system where you are directed to follow certain online instructions to resolve the issue. You can find similar instructions in the Instagram help center.

Instagram makes it impossible to resolve any problems you have. Ive tried calling customer support and leads you to an automated voice system they use.

Instgram review about customer support via phone

3. How to Contact Instagram Customer Service via Email?

According to answers on Quora, the Instagram customer service email is support@instagram.com. It was initially open for customers to reach out to support, but it is no longer open. When you send a message to this Instagram customer service email, you receive an automated response referring you back to the help center to resolve the issue.

This is evidenced by the numerous complaints that indicate that users do not get a response to the Instagram customer support emails they send out.

However, Instagram customer support does communicate with users via a no-reply email. Therefore, if you contact Instagram customer service help in-app e.g. by reporting an issue, they might respond by sending you an email. This option might be more helpful than calling the Instagram support phone number.

For instance, Instagram review #2879776 indicates that the customer received an email from Instagram.com after updating their email address.

Instagram review on account issue

4. How to Contact Instagram Customer Service via App?

The best method of contacting Instagram customer service help is in-app or on their help center. The Instagram help center provides step-by-step solutions for the most common issues.

For instance, according to Instagram reviews, one of the top issues is how to log in to an account. If the Instagram support phone number didn’t help, you can report such an issue via the app. Here is how to contact Instagram support in-app on Android and iPhone.

Android

  • Go to the Instagram app.
  • On the login screen, find the “get help logging in” tap below the log in button.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

iPhone

  • Go to the Instagram app.
  • On the login screen, find the “forgot password” tap below the log in button.
  • Select “Username” or “phone number”.
  • Provide your username, phone number, or email address, or choose the option to log in with Instagram.
  • Tap on Next. You will be led through a series of on-screen instructions to resolve the issue.

5. How to Report Your Issue to Instagram Support?

To report an issue, go to the Instagram help center either in your app or via a web browser. To access the Instagram help center in-app:

  • Log in to your account.
  • Go to your profile page.
  • Tap on the settings icon.
  • Scroll down towards the bottom of the menu where the help center link is.

Instagram Help Center link button

To report an issue:

Scroll down on the main menu to “Policies and Reporting”.

Instagram Help Center policies and reporting

You will be provided with a list of issues you can report about including:

  • Spread of false information on Instagram.
  • Different types of content e.g. someone’s story, IGTV, reel, post, products, and messages.
  • Copyright infringement.
  • Harassment and bullying.
  • Blackmailing.
  • Someone threatening to share your private content.
  • Children under 13.
  • Images that sexually exploit children.

Instagram Help Center How to report things

For these issues, reporting through the app is more effective than sending messages to Instagram customer service email or calling a phone number. The easiest way to report abusive or spam content is by tapping on the report option on the content itself.

Conclusion

There is no real person on the other end when you call the support phone number or attempt to find an Instagram customer service live chat. Neither an Instagram customer service email address nor a way to chat with a support representative. This makes it quite difficult for users to contact Instagram customer support for help. Users have to rely on the help center to find answers. You can also login into your Instagram account to report an issue.

Have you attempted to contact Instagram customer support for help? You can share your issue with others by leaving a review.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply for Jason Mcpartland

Adam Araujo #2783
My Instagram account was hacked, and your facial recognition video is not working I've done it now three times and Instagram keeps sending me an email saying "your information couldn't be confirmed"! I have pictures of myself on my account and Instagram will still not give me my account back after doing they're "facial recognition" video. Hey Instagram YOU'RE NOT RECOGNIZING MY FACE
Johnrossevering #4176
I do the face selfie instagram is not letting back in my account y i don t understand
Johnrossevering #4177
The hanker change my email and cell number his want me to give him 100 bucks for my account hello
MERCEDES A PEREZ #2792
I been hacked couple of days ago. And I have pictures of me and my kids. Im so annoyed because I want my account back and the customer service people ain't helping at all... Like I do the I'd verify and nothing happens... Like they have my personal information and have pictures of my kids. Like this is bull... It's my account and it's me on the face verification and nothing like it's useless... Basically it's easy to get hacked and the other people can do whatever's there want on the our account but it's hard for us to recover our account because customer service people don't want to help out. Like I want my account back now..
Eleni Loukati #2794
Hello, my account has been breached and I want to get it back to you please contact thank you !!
Tyrone gils #2808
My Instagram has been hacked , they changed my usernames and emailI can’t get it back
Stevii-lea Philips #2811
The report account response system on Instagram is a joke and the fact there isnt a proper email you can write to is frustrating, my Instagram account got hacked a few days afonand after reporting it at also getting my friends to do so there is NO response from instagram and he account is still active, get this sorted this isnt good for peoples mental health!!
Derron. G #2818
I am now going to be boycotting Instagram and it's affiliates. My account was hacked into and not only did I not receive the proper support required to go about resolving this matter, but I was also met with an infinite loop of useless customer service prompts and a lack thereof personal interaction with a customer service agent. Instagram needs to be audited and torn down from the ground up in the way it communicates with its user's. This is grossly negligent and for from lazy but is a blatant disregard for wanting to actually help its user's and leaving them to rot when rela problems arise. So with this said, I am now over and done with all social media, its a scam and sham and a shame that my relationship with it has ended so sourly.
Melinda Bedoya #4227
I'm having the same issues.Try to file a complaint through classaction.orgIf we all do it someone will listen. This is a privacy and security breach!!!!
Tatiana barrera #2821
I have been hacked now for 3 days. Sent 3 videos already to Instagram to prove my identity and NOTHING @instagram is a joke and won’t step up to fix this simple problem. They can video call me I can provide my ids even my passport to recover my pictures and videos. When you agreed to open an account with them you think they have control of their business but not at all. They haven’t done anything to help me at all.
Melinda Bedoya #4228
I'm having the same issues.Try to file a complaint through classaction.orgIf we all do it someone will listen. This is a privacy and security breach!!!!
Rudayn_askar #2828
Hello, My instagram got hacked. They basically scammed me through my friends hacked account as if they are giving me money by linking my instagram account to theirs and then they changed my password and email to theirs.My account name is Rudayn_askar
Nicholas #2836
My instagram account got hacked and I can’t get it into my account
Angelakim1672 #2845
My account was hacked by an unknown person. He has been sending my contacts messages and still hacked my followers account. Please kindly help me to terminate the Instagram account
Phillip martin #2848
I've been hacked and password email address and phone number has been changed and still someone is on my account
Dileep Kumar #2850
Sir/Maam,Please help me my Instagram account (@dileepk094) has been blocked showing due to your community guidelines, I don't know what happend or what I did wrong But I apologise for that (if any mistake or I have done something wrong).I have a lot of memories associated with instagram account. I assure you that I will not make any such mistake in the future which violates the rule of instagram.Please unblock my Instagram ID @dileepk094 I am requesting you please.
Sydney #2853
My account was hacked. E-mail to my account was changed and now I can’t gain access. I’ve reached out numerous times to “support”, but have yet to hear anything. Can anyone help? Please..
Jason Mcpartland #2876
I have reported a certain account who is pretending to be someone else and they have put vile disgusting pictures up of children with their throats slit and theirs eyes ripped out but Instagram and Facebook said it don't break their community guide lines but as soon as I made a comment I got put into Facebook jail its absolutely disgusting people have ended their lives because of this type of bullying it needs to be stopped immediately
Shehab mahmoud abuamra #2881
I have a big problem with instagram i really need help guys , when i login to my account it appears to me help us to confirm your account without security code so when i do all steps and change password nothing happen please help meee
Tiana Board #2882
Hi, my account has been hacked my user name is tianaboard they’re posting false information pretending to be trying to promote bitcoin. I can’t get into it can you please help me ?
Stephanie Kim #2965
same thing happened to me too girl we’re you able to get back into the account ??
Christian Trevino #2887
My account has been hacked yesterdayMy personal things is on my accountPictures of my kids information alsoThis is my accountI've done everything that "Instagram help center" said to do and still nothingIt's very frustrating cause whoever logged into my account is sending SPAM'S AND MONEY FRAUD on my accountI need my account back now and this is really stressfulWhy should we struggle on getting our account back while these Hackers take overIt's our accountAnd Instagram does nothing about this situationAnd it's bull!Instagram doesn't want out Instagram community safe they just let hackers do whatever they want and these people trying to get money from other people and that's not right.I want my account backAnd I can't get it backAll because @INSTAGRAM doesn't want to their job
Madanmohan #4043
My account was hacked by an unknown person. He has been sending my contacts messages and still hacked my followers account. Please kindly help me to terminate the Instagram account.
Ashti Rooplal #4115
Hi please I need help someone hacked my account everyone so far has reported an blocked including myself. The hacker changed my email phone number and keeps changing profile name. Please there are pictures of my children I want this account to be deleted. Your face recondition does not work. I will send a pic of me an my passport anything I just want my kids pictures to be deleted so far Instagram you’re doing nothing. This bitcon none sense hackers
Roy #4128
My account got hacked and they changed the email address on it. So I tried to login to it and I won'let me and then I email the new email address that it was changed to and they want 1,500 Dallors for my account and I'm only 17 years old and I don't have that money and I no longer have the phone number that is on that account