How Users Can Contact Steam Customer Service

Number of Steam reviews – 5.4K

Steam rating* – 2.0⭐⭐

Steam claimed losses – $1.6M

Successful calls – 5%/16.6K

Resolved issues – 66

Key Insights:

• Steam customer service currently does not include phone or live chat support with representatives. However, there are other ways to contact Steam support for assistance.
• If you wonder how to email Steam, the customer support page and website do not provide an email address for service inquiries but offer alternative emails. 
• Customers can get support through the Steam app if they have accounts. Also, it is possible to contact Steam support via social media and its forum systems. 

Let's look at the most relevant Steam customer support questions in more detail and examine what users are saying in their reviews.

1. Is Steam safe?
2. Is Steam support 24/7
3. How to call Steam support?
4. How to email Steam support?
5. How to get support through the app?
6. Can I get help from the Steam support forum?
7. How to contact support via social media?

1. Is Steam Safe?

Safety is a common concern among Steam users, particularly parents whose kids use the platform. Steam reviews also indicate multiple incidences of fraudulent activities and being hacked. The poor Steam customer service further contributes to user weariness about the safety of the platform.

You will ask: Is Steam safe? Steam has put in place several measures to ensure safety. The platform employs encryption protocols to protect user data and transaction information. Users are encouraged to set up two-step authentication for added protection. Steam parental control also helps parents to regulate the type of content their kids have access to. 

2. Is Steam Support 24/7?

Steam support is accessible 24/7 through the Help Center and customer forum. The Help Center contains FAQ articles on the most common customer issues. You can also find valuable information regarding various issues from the Steam Discussions on the customer forums on Reddit, the app, and the website. Both the Help Center and forum are easily accessible on the Steam mobile app and website.

It is difficult to contact Steam customer support directly. There is no option to call Steam or chat live with their representatives. However, you can submit a support ticket at any time.

Steam reviews on PissedConsumer indicate users' frustration with the customer service quality. For instance, in one of the Steam complaints, the customer describes the customer service as terrible.

The most uncompromising and uncommunicative customer service I've ever dealt with. If your issue is something uncommon then you are screwed…Steam may be a superior platform, but their customer service is terrible and almost non-existent.

Top Steam Complaints

Aside from poor customer service, other Steam complaints on PissedConsumer include:

• receiving already-used Steam cards;
• peeling off card code easily, rendering the cards unusable;
• account hacking and fraudulent activities;
• difficulty logging in or being locked out of the account;
• unauthorized charges;
• no refunds despite initiating returns on time.

3. How to Call Steam Support?

One of the most pressing customer questions is how to contact Steam support directly. Often, customers encounter issues that require immediate assistance; hence they are keen to know how to call Steamsupport. 

Unfortunately, there is no Steam help numberlisted anywhere on their website or app. Neither is there one available in the Steam app support. The lack of Steam support lineis further evidenced by the numerous complaints that indicate that customers could not find a phone number to call. 

For example, a customer in one of Steam complaints states that no phone support is available as they “cant talk to anyone.” Finally, users recommended Steam: 

Have better customer service to where you can talk to someone.

4. How to Email Steam Support?

If you wonder how to email Steam support, there is no way to contact it via email. There is no email address provided on the Steam app support or website. Some customers source for Steam support email addresses on other websites, but those that they find do not go through.

For example, in review #4740230, the reviewer expressed their frustration for not finding a Steam customer service email:

…they don't have an email address or live customer service so I'm out the $20… I will never ever buy anything from steam card again.

In a Steam Support FAQ, users are encouraged to add support@steampowered.com and noreply@steampowered.com to their contacts and trusted sender list to be able to receive Steam Guard emails when prompted for an access code. However, it is not indicated if you can send an email directly to the two email addresses and use it as Steam email support.

5. How to Get Support Through the Steam App?

The only direct way to contact Steam customer support is via the app or on help.steampowered.com. If you cannot access the Steam mobile app for one reason or the other, access the support pages through a web browser.

To contact support via the Steam mobile app or website, log in to your account. Go to the help center and view the FAQs articles for your issue category. If you do not find the information provided helpful, scroll down to the bottom of the page and click on "Contact Steam Support." 

You will be provided with a message box. Provide as many details about the issue as possible in your message. Where applicable, provide relevant screenshots and other attachments, then click send to submit your Steam support ticket. 

Several customers complained that they did not get a response on their Steam support tickets, while others said that their tickets were closed without getting a response. For example, in review #5018995, the customer initially said:

Had open ticket filled but after I entered the required information they said the ticket was closed.

The main challenge with this option is that you cannot contact Steam support without an account or if your account has been locked.

6. Can I Get Help from the Steam Support Forum?

The Steam customer support is mainly community-based. They have a comprehensive forum system where users post questions, and other members respond. They have different Steam Discussions message boards for easy navigation.

Chances are, for any issue that you encounter, another user has encountered it. Therefore, if you can't find an answer in the FAQ section and you do not get a response to your Steam support ticket, head over to the forum.

Identify the discussion message board that is most relevant to your issue and read through other users' questions and responses. Most responses detail how other users resolved a similar issue. However, if you still cannot find a response, leave a question for other users to respond.

The Steam forum system extends to Reddit. They run a forum known as Steam on Reddit that operates similarly to the discussion forum on their main website. Users post their questions on Steam Reddit, and others respond.

Note that the staff are not involved in either of the forums. They serve as administrators but do not provide answers to the questions asked or contribute to the discussions. Even the contact info like Steam support email is hidden. As such, there is no way to contact Steam customer representatives on the forums. There is no phone number provided, and there is no way to email Steam on the discussion platforms.

7. How to Contact Steam Support via Social Media?

SteamPowered.com has a social media presence on Twitter and Facebook. They frequently post on Twitter and occasionally on Facebook.

On Twitter, users often attempt to contact Steam support through the feed by leaving a complaint or question as a reply to the latest post. However, Steam customer service representatives do not respond. Their Twitter page refers you back to the website where you can submit a Steam support ticket. 

Notably, although Steam Facebook posts are far apart, they attract significant user engagement regarding the updates posted. However, as with Twitter, Steam customer service representatives are not responsive. 

Steam stands out for its wide collection of games and impressive features. However, several reviews indicate complaints regarding poor customer service. There is no way to email Steam or call them directly. Even the Steam support email or phone numbers provided on various websites on the web do not go through. Also, there is no Steam chat support, and their representatives are not responsive on social media.

If you cannot contact Steam support, the other alternative for resolving your issue is to read the relevant FAQ articles on the Steam Help Center. You could also ask questions or go through answers for topics similar to yours on the Steam Forum or Reddit. 

What has been your experience with Steam? You may leave a review on Pissedconsumer.com.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.