Winnie Murugi
Health and Beauty Expert

Amazon.com has grown to become the biggest e-commerce retailer in the world. According to Statista.com, 206 million people shop on the website every month.  The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform. While consumers enjoy buying from them, there are many of those who wish to know how to call Amazon customer service.

Amazon Q&A

Number of Amazon reviews – 33.4K

Amazon rating*– 2.7⭐⭐⭐

Claimed losses – $18.2M

Successful calls – 15%/600K

Number of resolved issues – 261

In the recent past, there have been numerous complaints regarding Amazon customer support on PissedConsumer. This article explores the best and easiest ways how to contact Amazon customer service. It also addresses the following top consumer questions:

  1. Is Amazon customer service good?
  2. How to call Amazon customer service by phone?
  3. Can I contact them via social networks?
  4. How to contact an Amazon seller?
  5. Is there a help page to contact?

1. Is Amazon Customer Service Good?

Amazon.com positions itself as a customer-centric e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others have reported their disappointment with the service and failed to contact Amazon customer service.

According to PissedConsumer.com reviews, the top Amazon customer support complaints are in regards to:

  • Difficulty getting through to Amazon support.
  • Rude delivery staff.
  • Being put on hold for extended periods when customers called Amazon 24/7 customer service number.
  • Mishandling of products by delivery men.
  • Items that are out-of-stock are listed as available.

Other common Amazon complaints include:

  • Poor quality or defective products.
  • Being overcharged especially on the Amazon prime membership.
  • Wrongful billing on orders.
  • Delivery of the wrong items.
  • Unexplained change in delivery dates.
  • Difficulty returning items and getting refunds even after contacting Amazon customer service.

These complaints seem to come up across the various company portals, including Amazon.com, Amazon India, and Amazon UK. For instance, in one Amazon review on PissedConsumer, the customer complained that the company was delivering refurbished goods that were defective and positioning them as new products. On five occasions, the customer received defective vacuum cleaners until she decided that was enough and asked Amazon customer support for a refund.

While Amazon.com refunded her, she expressed her disappointment in the company for selling low-quality products to customers online.

5 times and two different sellers (two different brands) delivered defective/broken machine. Amazon india runs a scam of selling products that are not genuine to consumers online

That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is 2.7 stars, Glass Door gives it 3.8 stars, and the majority of Amazon reviews on BBB have a 1-star rating.

2. How to Call Amazon Customer Service by Phone?

As evidenced in numerous reviews on PissedConsumer, customers would like to know the Amazon 24/7 customer service number. The challenge that most people experience is finding the right Amazon contact details to call or being put on hold for too long. Yet, some issues are easier resolved by talking to a real person.

There are different Amazon customer service numbers depending on your location and the issue at hand as follows:

  • Toll-free number: (866) 216 -1075
  • For legal issues: (206) 266 – 4064
  • For payment issues: (866) 216 -1075

To find the Amazon 24/7 customer service number to call, visit the company’s help center, scroll down on the page, and click on “Contact Us”. 

Amazon contact us

Select a category under which your issue falls. You will be prompted to provide more details about the issue by choosing even more categories from the drop-down menus. Scroll down to the “talk to someone” segment and click on “phone”.

Provide your country and phone number. If your country is on their drop-down list, you might be asked to specify your number for an Amazon customer service representative to call you. Otherwise, the company will provide you with an Amazon number to call.

Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. In addition, the Amazon customer support representative will send a verification code to your phone at the start of the call and you will be required to confirm the code.

3. Can I Contact Amazon Customer Service Via Social Networks?

Most international companies are quick to respond to their customers via social media pages. That is the case for Amazon.com. The Amazon support representatives can be reached through various social media pages. This includes @Amazonhelp on Twitter or by direct messaging to them on the Amazon Facebook and Instagram pages. 

The Amazon customer service chats on Twitter reveal that on this social media platform customers get responses promptly. So, if you don’t know how to call Amazon 24/7 support, you can either tweet or direct message on their page. If the issue involves providing your personal information, it is best to directly message the Amazon Help Twitter page to avoid exposing your information to scammers.

Amazon Help twitter post

As for Facebook, it is not clear whether Amazon customer service responds promptly since you can only direct message them. The other option for contacting Amazon customer service is to send them an email. The main Amazon customer service email address is: ecr-replies@amazon.com.

According to some reviews on PissedConsumer, customers indicated that they didn’t get a response to their Amazon customer service email. Hence one of the consumer FAQs is “which is the best Amazon email address to write to?” One reviewer indicated that they got a prompt response when they reached out to the company via the jeff@amazon.com Amazon email address.

If you are looking for immediate assistance on your issue, it is best to contact via Amazon phone number or reach out via the @AmazonHelp Twitter page.

4. How to Contact Amazon Seller?

Customers often wonder how to call Amazon sellers. Whether you want to enquire about a product, change your order, or provide feedback, there are three main ways to contact a seller on Amazon.

  1. Through the “sold by…” link

The platform provides the name of the seller under the product description. If you click on the “sold by…” link, it will offer you an option to ask a question. You will be probed about whether you are enquiring about a product you have already ordered or otherwise. Then, you will choose a subject category and provide details about your question or issue.

When contacting a seller using this method, your question or message goes directly to Amazon support, and then the company forwards it to the seller. The company does not reveal your personal information to the seller. It takes up to 3 business days for the seller to respond.

  1. Through your order page

You can seek assistance from the seller for products already ordered through the “your orders” page. To do so, log in to your account and go to the “your orders” page. Click on the order that you would like to contact its Amazon seller. On the right side, you will be presented with several options including a “problem with order” or “get help with order”.  Click on it and follow the prompts to provide details about your issue.

  1. Through the Amazon review

If you already received your order and you would like to give the seller feedback, you can do so by writing a review and rating the product.

With that said, some Amazon complaints indicate that customers did not get a response or their issues resolved by the seller.  In such a case, it is best to contact Amazon customer support directly. To speak to a person at Amazon 24/7 support, call the appropriate phone number. 

5. Is There an Amazon Customer Service Help Page to Contact?

The website's"Contact us" page is the starting point for contacting Amazon customer service. On the page, you are provided with 7 categories to choose from including:

  • A delivery, order, or return;
  • Prime Membership;
  • Payment, charges, or gift cards;
  • Login, address, or phone;
  • Device – FireTablet, FireTV, Echo etc.;
  • Digital Content – Kindle Books, Music etc.;
  • Something else.

Once you choose the category you need help with, you will be prompted to provide further details about the issue by selecting from the provided drop-down menu. Amazon.com then provides you with relevant information in regards to the issue and some ways you can resolve the matter. They then proceed to offer you an option to talk to Amazon customer service by email, phone, or chat.

Amazon Help page

If you click on the email option, you will be provided with a window where you can specify details about the issue. Once you send the Amazon email, you should get a response within 12 hours.

If you select the live chat option, you will be led to Amazon customer service live chat when a representative will be available for you to chat with. For the Amazon phone option, you will either be provided with a phone number to call or you will be asked to provide your phone number for a company representative to give you a call.

Finally, the company has a comprehensive help center that contains articles on the most common customer issues and answers to the top Amazon FAQs.

Some customers find the process of contacting Amazon 24/7 support representatives too complicated. Consumer complaints indicate that you have to go through numerous steps before being able to get in touch with a real person.

The company offers various ways to get in touch with its customer service team, including Amazon customer service email, live chat, phone, and social media pages. Besides, the help center provides comprehensive information on the most common customer issues and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a real person both on the phone and in the Amazon customer service live chat.

How has your experience with Amazon customer service been? You are welcome to share your opinion by writing a review on PissedConsumer.com.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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Alison Howard McLellan #3846
I missed a delivery this lunch time. I can't seem to be able to get hold of anyone about my parcel. No phone number to ring , i am english in france and the information isnt clear
Mike #3885
I have had it with Amazon. 6 packages late or lost in the last 15 months is disgusting. Keeps getting worse by the day. And their customer service is worthless!!!
Jessica I #3984
Amazon has the WORST CUSTOMER SERVICE EVER. I have been unable to access my account for months, and when i finally got ahold of someone, all she could say was unfortunately without the confirmation of the address on the account (which i no longer know of, as i never actually purchased anything from Amazon, it was specifically used just to browse amazon a long time ago)she wouldnt be able to help me. I have access to the email provided on the account, and when i go to the account recovery page , it asks for me to confirm with a code from a phone number I no longer have (2-step verification). Like if i have access to my email, that should be more than enough information to get my account password changed or updated.There is no email provided to contact customer service. And the Assitant on customer service line was of zero help.For that reason, I would definitely NOT RECOMMEND amazon ever to anyone. Nor will i ever be purchasing anything from your terrible website.0 stars for customer service, id put negative stars if i could.0 stars for help from staff0 stars for website helpAnd i also hear they are terrible to their staff as well. So that's gonna be a zero stars review for me as well.Over all, AMAZON = garbage. Nay nay
April #4045
Worst Customer Service Ever. Can't get a person on the phone for help. Package says it was delivered but it wasn't. Sure, they sent a picture but there are 100 buildings in my community with identical lobbies.My office window overlooks the parking lot and not one Amazon truck has gone by today. I needed this package for Monday and I'm not checking 90 lobbies for my package (I checked 10). I want to talk to a human being.
Tou xiong #4052
I just made a order in amozon and amozon put my account on hold due to a large amount of order. And make me to verify my phone bill debit card and my billing address to be able to release the hold on my account. Beside item I order already drawn money from my account. How do I get more info.
Andree #4074
How I can change my phone nomber at my Amazon account??? Thanks.
Marty #4138
I contacted Amazon to return a seller the seller never sent me return information.
Lynette Reilly #4265
I believe someone is using my identity for membership of Amazon. Today I was informed there would be $99 debited from my visa account ending in xxxxxx9554 for next years membership. I have never been a member or used an Amazon membership.I buy books through Amazon only.Today when I believed I was talking with a person for resolution he wanted me to log into my computer to fill out a form on line to dispute and cancel this so called membership. I refused to do this and he said then I will continue to have a scammer using my "account" i.e. my visa account.Please inform me of what can be done. I need immediate resolution.Lynette Reilly
Rebecca Aschenbrenner #4328
Yes I was scammed over the weekend by someone posing to be from Amazon they told me that either someone had charged over $1000 on my account from Ohio I do not know anyone from Ohio I have no relatives and this was false information but I need associate or someone to check through Amazon to make sure that this is not true that I do not owe $1000 and that someone has used my identity through Amazon please contact me my number is 785-953-7288 or you can reach me through my email that I put on there I am from Kansas I do have a phone number that they called me from they also wanted me to go down to a place that sells credit cards and they wanted me to get a $500 credit card so that Amazon could repay me that’s when I realized that maybe I was being scammed I don’t know this is got me worried I’ve closed my bank accounts just in case and discontinued any usage from Amazon I just need to know what’s going on thank you I also told this person that I was handicapped and I could not drive to go get this card and they insisted that I somehow get down there and do this I am disabled and I am really unhappy about this and I need to know who I can contact if this is fraud