Amazon.com has grown to become the biggest e-commerce retailer in the world. According to Statista.com, 206 million people shop on the website every month. The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform. While consumers enjoy buying from them, there are many of those who wish to know how to call Amazon customer service.
Number of Amazon reviews – 43K
Amazon rating*– 2.6⭐⭐⭐
Claimed losses – $21.3M
Successful calls – 14%/800K
Number of resolved issues – 353
In the recent past, there have been numerous complaints regarding Amazon customer support on PissedConsumer. This article explores the best and easiest ways how to contact Amazon customer service. It also addresses the following top consumer questions:
- Is Amazon customer service good?
- How to call Amazon customer service by phone?
- How to contact them via social networks?
- How to contact an Amazon seller?
- How to contact them via the help page?
1. Is Amazon Customer Service Good?
Amazon.com positions itself as a customer-centric e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others have reported their disappointment with the service and failed to contact Amazon customer service.
According to PissedConsumer.com reviews, the top Amazon customer support complaints are in regards to:
- Difficulty getting through to Amazon support.
- Rude delivery staff.
- Being put on hold for extended periods when customers called Amazon 24/7 customer service number.
- Mishandling of products by delivery men.
- Items that are out-of-stock are listed as available.
Other common Amazon complaints include:
- Poor quality or defective products.
- Being overcharged especially on the Amazon prime membership.
- Wrongful billing on orders.
- Delivery of the wrong items.
- Unexplained change in delivery dates.
- Difficulty returning items and getting refunds even after contacting Amazon customer service.
These complaints seem to come up across the various company portals, including Amazon.com, Amazon India, and Amazon UK. For instance, in one Amazon review on PissedConsumer, the customer complained that the company was delivering refurbished goods that were defective and positioning them as new products. On five occasions, the customer received defective vacuum cleaners until she decided that was enough and asked Amazon customer support for a refund.
While Amazon.com refunded her, she expressed her disappointment in the company for selling low-quality products to customers online.
5 times and two different sellers (two different brands) delivered defective/broken machine. Amazon india runs a scam of selling products that are not genuine to consumers online
That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is 2.7 stars, Glass Door gives it 3.8 stars, and the majority of Amazon reviews on BBB have a 1-star rating.
- Fast delivery
- Variety of products
- Affordable prices
- Lack of customer service
- Return and cancelation issues
- Poor quality control
- Long time to resolve issues
2. How to Call Amazon Customer Service by Phone?
As evidenced in numerous reviews on PissedConsumer, customers would like to know the Amazon 24/7 customer service number. The challenge that most people experience is finding the right Amazon contact details to call or being put on hold for too long. Yet, some issues are easier resolved by talking to a real person. You may find more information on how to contact Amazon customer service in this video.
There are different Amazon customer service numbers depending on your location and the issue at hand as follows:
- Toll-free number: (866) 216 -1075
- For legal issues: (206) 266 – 4064
- For payment issues: (866) 216 -1075
To find the Amazon 24/7 customer service number to call, visit the company’s help center, scroll down on the page, and click on “Contact Us”.
Select a category under which your issue falls. You will be prompted to provide more details about the issue by choosing even more categories from the drop-down menus. Scroll down to the “talk to someone” segment and click on “phone”.
Provide your country and phone number. If your country is on their drop-down list, you might be asked to specify your number for an Amazon customer service representative to call you. Otherwise, the company will provide you with an Amazon number to call.
Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. In addition, the Amazon customer support representative will send a verification code to your phone at the start of the call and you will be required to confirm the code.
Most international companies are quick to respond to their customers via social media pages. That is the case for Amazon.com. The Amazon support representatives can be reached through various social media pages. This includes @Amazonhelp on Twitter or by direct messaging to them on the Amazon Facebook and Instagram pages.
The Amazon customer service chats on Twitter reveal that on this social media platform customers get responses promptly. So, if you don’t know how to call Amazon 24/7 support, you can either tweet or direct message on their page. If the issue involves providing your personal information, it is best to directly message the Amazon Help Twitter page to avoid exposing your information to scammers.
As for Facebook, it is not clear whether Amazon customer service responds promptly since you can only direct message them. The other option for contacting Amazon customer service is to send them an email. The main Amazon customer service email address is: firstname.lastname@example.org.
According to some reviews on PissedConsumer, customers indicated that they didn’t get a response to their Amazon customer service email. Hence one of the consumer FAQs is “which is the best Amazon email address to write to?” One reviewer indicated that they got a prompt response when they reached out to the company via the email@example.com Amazon email address.
If you are looking for immediate assistance on your issue, it is best to contact via Amazon phone number or reach out via the @AmazonHelp Twitter page.
4. How to Contact Amazon Seller?
Customers often wonder how to call Amazon sellers. Whether you want to enquire about a product, change your order, or provide feedback, there are three main ways to contact a seller on Amazon.
- Through the “sold by…” link
The platform provides the name of the seller under the product description. If you click on the “sold by…” link, it will offer you an option to ask a question. You will be probed about whether you are enquiring about a product you have already ordered or otherwise. Then, you will choose a subject category and provide details about your question or issue.
When contacting a seller using this method, your question or message goes directly to Amazon support, and then the company forwards it to the seller. The company does not reveal your personal information to the seller. It takes up to 3 business days for the seller to respond.
- Through your order page
You can seek assistance from the seller for products already ordered through the “your orders” page. To do so, log in to your account and go to the “your orders” page. Click on the order that you would like to contact its Amazon seller. On the right side, you will be presented with several options including a “problem with order” or “get help with order”. Click on it and follow the prompts to provide details about your issue.
- Through the Amazon review
If you already received your order and you would like to give the seller feedback, you can do so by writing a review and rating the product.
With that said, some Amazon complaints indicate that customers did not get a response or their issues resolved by the seller. In such a case, it is best to contact Amazon customer support directly. To speak to a person at Amazon 24/7 support, call the appropriate phone number.
5. How to Contact Amazon Customer Service via the Help Page?
The website's "Help" page is the starting point for contacting Amazon customer service. On the page, you are provided with 9 categories to choose from including:
- A delivery, order, or return;
- Prime Membership;
- Payment, charges, or gift cards;
- Login, address, security & privacy;
- Memberships, subscriptions or communications;
- Kindle, Fire or Alexa device;
- eBooks, Prime Videos or Music;
- Something else.
Once you choose the category you need help with, you will be prompted to provide further details about the issue by selecting from the provided drop-down menu. Amazon.com then provides you with relevant information in regards to the issue and some ways you can resolve the matter. They then proceed to offer you an option to talk to Amazon customer service by email, phone, or chat.
If you click on the email option, you will be provided with a window where you can specify details about the issue. Once you send the Amazon email, you should get a response within 12 hours.
If you select the live chat option, you will be led to Amazon customer service live chat when a representative will be available for you to chat with. For the Amazon phone option, you will either be provided with a phone number to call or you will be asked to provide your phone number for a company representative to give you a call.
Finally, the company has a comprehensive help center that contains articles on the most common customer issues and answers to the top Amazon FAQs.
Some customers find the process of contacting Amazon 24/7 support representatives too complicated. Consumer complaints indicate that you have to go through numerous steps before being able to get in touch with a real person.
The company offers various ways to get in touch with its customer service team, including Amazon customer service email, live chat, phone, and social media pages. Besides, the help center provides comprehensive information on the most common customer issues and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a real person both on the phone and in the Amazon customer service live chat.
How has your experience with Amazon customer service been? You are welcome to share your opinion by writing a review on PissedConsumer.com.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
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