Winnie Murugi
Health and Beauty Expert

Amazon.com has grown to become the biggest e-commerce retailer in the world. According to Statista.com, 206 million people shop on the website every month.  The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform. While consumers enjoy buying from them, there are many of those who wish to know how to call Amazon customer service.

Amazon Q&A

Number of Amazon reviews – 33.4K

Amazon rating*– 2.7⭐⭐⭐

Claimed losses – $18.2M

Successful calls – 15%/600K

Number of resolved issues – 261

In the recent past, there have been numerous complaints regarding Amazon customer support on PissedConsumer. This article explores the best and easiest ways how to contact Amazon customer service. It also addresses the following top consumer questions:

  1. Is Amazon customer service good?
  2. How to call Amazon customer service by phone?
  3. Can I contact them via social networks?
  4. How to contact an Amazon seller?
  5. Is there a help page to contact?

1. Is Amazon Customer Service Good?

Amazon.com positions itself as a customer-centric e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others have reported their disappointment with the service and failed to contact Amazon customer service.

According to PissedConsumer.com reviews, the top Amazon customer support complaints are in regards to:

  • Difficulty getting through to Amazon support.
  • Rude delivery staff.
  • Being put on hold for extended periods when customers called Amazon 24/7 customer service number.
  • Mishandling of products by delivery men.
  • Items that are out-of-stock are listed as available.

Other common Amazon complaints include:

  • Poor quality or defective products.
  • Being overcharged especially on the Amazon prime membership.
  • Wrongful billing on orders.
  • Delivery of the wrong items.
  • Unexplained change in delivery dates.
  • Difficulty returning items and getting refunds even after contacting Amazon customer service.

These complaints seem to come up across the various company portals, including Amazon.com, Amazon India, and Amazon UK. For instance, in one Amazon review on PissedConsumer, the customer complained that the company was delivering refurbished goods that were defective and positioning them as new products. On five occasions, the customer received defective vacuum cleaners until she decided that was enough and asked Amazon customer support for a refund.

While Amazon.com refunded her, she expressed her disappointment in the company for selling low-quality products to customers online.

5 times and two different sellers (two different brands) delivered defective/broken machine. Amazon india runs a scam of selling products that are not genuine to consumers online

That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is 2.7 stars, Glass Door gives it 3.8 stars, and the majority of Amazon reviews on BBB have a 1-star rating.

2. How to Call Amazon Customer Service by Phone?

As evidenced in numerous reviews on PissedConsumer, customers would like to know the Amazon 24/7 customer service number. The challenge that most people experience is finding the right Amazon contact details to call or being put on hold for too long. Yet, some issues are easier resolved by talking to a real person.

There are different Amazon customer service numbers depending on your location and the issue at hand as follows:

  • Toll-free number: (866) 216 -1075
  • For legal issues: (206) 266 – 4064
  • For payment issues: (866) 216 -1075

To find the Amazon 24/7 customer service number to call, visit the company’s help center, scroll down on the page, and click on “Contact Us”. 

Amazon contact us

Select a category under which your issue falls. You will be prompted to provide more details about the issue by choosing even more categories from the drop-down menus. Scroll down to the “talk to someone” segment and click on “phone”.

Provide your country and phone number. If your country is on their drop-down list, you might be asked to specify your number for an Amazon customer service representative to call you. Otherwise, the company will provide you with an Amazon number to call.

Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. In addition, the Amazon customer support representative will send a verification code to your phone at the start of the call and you will be required to confirm the code.

3. Can I Contact Amazon Customer Service Via Social Networks?

Most international companies are quick to respond to their customers via social media pages. That is the case for Amazon.com. The Amazon support representatives can be reached through various social media pages. This includes @Amazonhelp on Twitter or by direct messaging to them on the Amazon Facebook and Instagram pages. 

The Amazon customer service chats on Twitter reveal that on this social media platform customers get responses promptly. So, if you don’t know how to call Amazon 24/7 support, you can either tweet or direct message on their page. If the issue involves providing your personal information, it is best to directly message the Amazon Help Twitter page to avoid exposing your information to scammers.

Amazon Help twitter post

As for Facebook, it is not clear whether Amazon customer service responds promptly since you can only direct message them. The other option for contacting Amazon customer service is to send them an email. The main Amazon customer service email address is: ecr-replies@amazon.com.

According to some reviews on PissedConsumer, customers indicated that they didn’t get a response to their Amazon customer service email. Hence one of the consumer FAQs is “which is the best Amazon email address to write to?” One reviewer indicated that they got a prompt response when they reached out to the company via the jeff@amazon.com Amazon email address.

If you are looking for immediate assistance on your issue, it is best to contact via Amazon phone number or reach out via the @AmazonHelp Twitter page.

4. How to Contact Amazon Seller?

Customers often wonder how to call Amazon sellers. Whether you want to enquire about a product, change your order, or provide feedback, there are three main ways to contact a seller on Amazon.

  1. Through the “sold by…” link

The platform provides the name of the seller under the product description. If you click on the “sold by…” link, it will offer you an option to ask a question. You will be probed about whether you are enquiring about a product you have already ordered or otherwise. Then, you will choose a subject category and provide details about your question or issue.

When contacting a seller using this method, your question or message goes directly to Amazon support, and then the company forwards it to the seller. The company does not reveal your personal information to the seller. It takes up to 3 business days for the seller to respond.

  1. Through your order page

You can seek assistance from the seller for products already ordered through the “your orders” page. To do so, log in to your account and go to the “your orders” page. Click on the order that you would like to contact its Amazon seller. On the right side, you will be presented with several options including a “problem with order” or “get help with order”.  Click on it and follow the prompts to provide details about your issue.

  1. Through the Amazon review

If you already received your order and you would like to give the seller feedback, you can do so by writing a review and rating the product.

With that said, some Amazon complaints indicate that customers did not get a response or their issues resolved by the seller.  In such a case, it is best to contact Amazon customer support directly. To speak to a person at Amazon 24/7 support, call the appropriate phone number. 

5. Is There an Amazon Customer Service Help Page to Contact?

The website's"Contact us" page is the starting point for contacting Amazon customer service. On the page, you are provided with 7 categories to choose from including:

  • A delivery, order, or return;
  • Prime Membership;
  • Payment, charges, or gift cards;
  • Login, address, or phone;
  • Device – FireTablet, FireTV, Echo etc.;
  • Digital Content – Kindle Books, Music etc.;
  • Something else.

Once you choose the category you need help with, you will be prompted to provide further details about the issue by selecting from the provided drop-down menu. Amazon.com then provides you with relevant information in regards to the issue and some ways you can resolve the matter. They then proceed to offer you an option to talk to Amazon customer service by email, phone, or chat.

Amazon Help page

If you click on the email option, you will be provided with a window where you can specify details about the issue. Once you send the Amazon email, you should get a response within 12 hours.

If you select the live chat option, you will be led to Amazon customer service live chat when a representative will be available for you to chat with. For the Amazon phone option, you will either be provided with a phone number to call or you will be asked to provide your phone number for a company representative to give you a call.

Finally, the company has a comprehensive help center that contains articles on the most common customer issues and answers to the top Amazon FAQs.

Some customers find the process of contacting Amazon 24/7 support representatives too complicated. Consumer complaints indicate that you have to go through numerous steps before being able to get in touch with a real person.

The company offers various ways to get in touch with its customer service team, including Amazon customer service email, live chat, phone, and social media pages. Besides, the help center provides comprehensive information on the most common customer issues and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a real person both on the phone and in the Amazon customer service live chat.

How has your experience with Amazon customer service been? You are welcome to share your opinion by writing a review on PissedConsumer.com.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Praveen Bhola #1938
Defected product and cheap quality product delivered. Want refund.
PissedConsumer Help Center #2028
Thank you for leaving a comment. To report your complaint on the product bought through Amazon, please contact the Amazon seller or Amazon customer service. You may follow the tips provided in the article above. If you’d like to share your feedback about the quality of the product and warn other consumers, you are welcome to leave a review here: https://www.pissedconsumer.com/post-complaint.html
Albert #1952
Please my Amazon account is on hold help me restart the account.
PissedConsumer Help Center #2027
Thank you for your comment. Did you contact Amazon customer service about your issue? You may want to get a hold of a company representative to resolve your issue with an account. To reach out to Amazon, try the options provided above or check contact details here: https://amazon.pissedconsumer.com/customer-service.html
susan Mbugua #1989
My order for Nivea roll ons was not delivered to my address though it says delivered on 11/23/2021
Natalya #1991
I have ordered new graphics card on Amazon. The package I received contained a completely different graphics card, on top of that it had signs of usage with dust on the fans and scratches on the frame. The mailing box was sealed without any signs of being opened, however the box of the graphics card itself came without any safety wrap or seals.After that I have left a review of the product on Amazon and attached photos of the used graphics card. Then I contacted customer service and followed their instructions. They told me to send the graphics card back to Amazon. Upon receiving the graphics card I was told that I won’t get the money back because it was a different card. However, I don’t have another card, I returned the only card sent to me by Amazon. I was refused a refund and the card I’ve returned was disposed.Our family are regular customers at Amazon. Out of all the purchases we haven’t returned anything except this graphics card.Customer service can't help me. No money, no graphics card.Send me the graphic I ordered or get my money back!
D J Shin #2215
This what happened to me exactly. I ordered something and they sent me a wrong one so I returned it as per their instruction and then they said a replacement was shipped but when it was about to be delivered, they said it is deliverable and gone back. From that point, no message no replies to my request on the refund! Each time I tried to contact real human everything is automated machine and going around the circle nothing's been resolved. In the past Amazon was very efficient and there was always a real person to talk to but now they think they can just ignore small customers and get away with it. Big bully! They took my money near $300.
Patricia Gromko #2035
I ordered 3 items TO BE DELIVERED THE 8TH...but got no email confirming my order and customer service is a 22 minute call back that NEVER calls!!!!!!
Ronald Andrus #2046
I have been a Prime costomer for a couple years now. The problem is that I used to get my deliveries in 2 days . Now I get them in 10 days. Why is this happening and can it be corrected. Thank You, Ronald Andrus
Bonnie Thompson #2047
I requested a print out label for 6 return boxes only received one label need five more do I can return memory form bags
Crystal #2100
The easiest way to talk to customer service is through the chat feature in your account. Here is a link to it: https://www.amazon.com/gp/help/customer/contact-us/?nodeid=201007630&ref=sxts_snpl_1_1_2447839182&qid=1465019167&pf_rd_t=301&pf_rd_m=ATVPDKIKX0DER&pf_rd_p=2447839182&pf_rd_i=contact+us&pf_rd_r=1WET9AR1F8TEXT29PEHS&pf_rd_s=desktop-signpost Just copy and paste this link, then click on start chatting button. They always make it right and sometimes they will give you a $5 promo code just for the inconvenience. If they haven't offered the promo code by the end of conversation, express your dissatisfaction more and they will most likely offer it. And they will offer either a replacement or refund for any item you didn't receive (if they don't automatically offer, just ask them to refund or replace). Unless it was not shipped by Amazon, then they will help you send a message to the seller.
Jackie #2055
Can't my items be sent to another warehouse other than Harleysville, PA? Everytime it's sent to Harleysville, it NEVER gets to my address. I have to get a refund and reorder and the process starts again.
Anne moore #2091
Hi, I have been charged for Amazon prime. On Amazon. Com.This is a mistake. I have Amazon prime in the UK. Can you refund it please, as I pay for Amazon prime in the UK.
Anonymous #2122
I received a call momentts ago stating I was charged for a purchase I didn't place. I need it 2 be canceled. Thank you. I don't wish to contact legal help for this matter.
Helen Stackhouse #2123
Was told I purchased something from Amazon and I did not. Please see to this matter since I'm unable to talk to someone who can address this problem. Thank you
Anne Nielsen #2146
I have tried twice to cancel my free trial of Amazon Prime. Please just cancel Amazon Prime. Thank you.
Glenn #2150
I purchases from the US and have the items sent to the Philippines. Until recently, I had a choice of two shipping methods. One would be about 10 days and the other about 15 with something like a 15% difference in price.The last 6 items I purchased had the two shipping methods but...In is now mid December and the expensive shipping will arrive January 4 but the cheaper will now always be August 24 and that is any item I order.I wonder how many people don't even notice and will be surprised to wait 9 months.
Amanda Baldwin #2153
i want all muliple order cancled asap and refunded asap now
Jackie #2209
I have to unplug my tv plug back in Everytime to watch prime video.
Shivani patel #2212
I buy a grinder and after 3 4 usage it stops working a called 5 6 times no help is there.... Their is a 90 day coverage which is expire in December... Before that I need to sort it out....Replace it, repair it or refund it....
Brianna Hengst #2213
We have a problem getting making a new Amazon account. Apparently the number we are trying to use is associated with an account, and it won't let us log in. We don't have any other accounts, and couldn't figure out how to get rid of the number/other accounts it's apparently on. Please help!!
Agot buk #2276
It won’t let me log into my account
Elaine Campbell #2283
I was not home when a package was delivered and the driver got stuck in my yard causing big ruts when they were pulled out. My neighbor saw it took pics of it and called me. I am disabled and need it fixed or at least an apology from the driver.
Digital clock #2296
I have a police report for the items that was stolen from my apartment but I can’t find phone numbers to call and file a claim