Winnie Murugi
Health and Beauty Expert

Amazon.com has grown to become the biggest e-commerce retailer in the world. According to Statista.com, 206 million people shop on the website every month.  The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform. While consumers enjoy buying from them, there are many of those who wish to know how to call Amazon customer service.

Amazon Q&A

Number of Amazon reviews – 33.4K

Amazon rating*– 2.7⭐⭐⭐

Claimed losses – $18.2M

Successful calls – 15%/600K

Number of resolved issues – 261

In the recent past, there have been numerous complaints regarding Amazon customer support on PissedConsumer. This article explores the best and easiest ways how to contact Amazon customer service. It also addresses the following top consumer questions:

  1. Is Amazon customer service good?
  2. How to call Amazon customer service by phone?
  3. Can I contact them via social networks?
  4. How to contact an Amazon seller?
  5. Is there a help page to contact?

1. Is Amazon Customer Service Good?

Amazon.com positions itself as a customer-centric e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others have reported their disappointment with the service and failed to contact Amazon customer service.

According to PissedConsumer.com reviews, the top Amazon customer support complaints are in regards to:

  • Difficulty getting through to Amazon support.
  • Rude delivery staff.
  • Being put on hold for extended periods when customers called Amazon 24/7 customer service number.
  • Mishandling of products by delivery men.
  • Items that are out-of-stock are listed as available.

Other common Amazon complaints include:

  • Poor quality or defective products.
  • Being overcharged especially on the Amazon prime membership.
  • Wrongful billing on orders.
  • Delivery of the wrong items.
  • Unexplained change in delivery dates.
  • Difficulty returning items and getting refunds even after contacting Amazon customer service.

These complaints seem to come up across the various company portals, including Amazon.com, Amazon India, and Amazon UK. For instance, in one Amazon review on PissedConsumer, the customer complained that the company was delivering refurbished goods that were defective and positioning them as new products. On five occasions, the customer received defective vacuum cleaners until she decided that was enough and asked Amazon customer support for a refund.

While Amazon.com refunded her, she expressed her disappointment in the company for selling low-quality products to customers online.

5 times and two different sellers (two different brands) delivered defective/broken machine. Amazon india runs a scam of selling products that are not genuine to consumers online

That said, Amazon ratings vary across different review platforms. On Pissed Consumer, the rating is 2.7 stars, Glass Door gives it 3.8 stars, and the majority of Amazon reviews on BBB have a 1-star rating.

2. How to Call Amazon Customer Service by Phone?

As evidenced in numerous reviews on PissedConsumer, customers would like to know the Amazon 24/7 customer service number. The challenge that most people experience is finding the right Amazon contact details to call or being put on hold for too long. Yet, some issues are easier resolved by talking to a real person.

There are different Amazon customer service numbers depending on your location and the issue at hand as follows:

  • Toll-free number: (866) 216 -1075
  • For legal issues: (206) 266 – 4064
  • For payment issues: (866) 216 -1075

To find the Amazon 24/7 customer service number to call, visit the company’s help center, scroll down on the page, and click on “Contact Us”. 

Amazon contact us

Select a category under which your issue falls. You will be prompted to provide more details about the issue by choosing even more categories from the drop-down menus. Scroll down to the “talk to someone” segment and click on “phone”.

Provide your country and phone number. If your country is on their drop-down list, you might be asked to specify your number for an Amazon customer service representative to call you. Otherwise, the company will provide you with an Amazon number to call.

Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. In addition, the Amazon customer support representative will send a verification code to your phone at the start of the call and you will be required to confirm the code.

3. Can I Contact Amazon Customer Service Via Social Networks?

Most international companies are quick to respond to their customers via social media pages. That is the case for Amazon.com. The Amazon support representatives can be reached through various social media pages. This includes @Amazonhelp on Twitter or by direct messaging to them on the Amazon Facebook and Instagram pages. 

The Amazon customer service chats on Twitter reveal that on this social media platform customers get responses promptly. So, if you don’t know how to call Amazon 24/7 support, you can either tweet or direct message on their page. If the issue involves providing your personal information, it is best to directly message the Amazon Help Twitter page to avoid exposing your information to scammers.

Amazon Help twitter post

As for Facebook, it is not clear whether Amazon customer service responds promptly since you can only direct message them. The other option for contacting Amazon customer service is to send them an email. The main Amazon customer service email address is: ecr-replies@amazon.com.

According to some reviews on PissedConsumer, customers indicated that they didn’t get a response to their Amazon customer service email. Hence one of the consumer FAQs is “which is the best Amazon email address to write to?” One reviewer indicated that they got a prompt response when they reached out to the company via the jeff@amazon.com Amazon email address.

If you are looking for immediate assistance on your issue, it is best to contact via Amazon phone number or reach out via the @AmazonHelp Twitter page.

4. How to Contact Amazon Seller?

Customers often wonder how to call Amazon sellers. Whether you want to enquire about a product, change your order, or provide feedback, there are three main ways to contact a seller on Amazon.

  1. Through the “sold by…” link

The platform provides the name of the seller under the product description. If you click on the “sold by…” link, it will offer you an option to ask a question. You will be probed about whether you are enquiring about a product you have already ordered or otherwise. Then, you will choose a subject category and provide details about your question or issue.

When contacting a seller using this method, your question or message goes directly to Amazon support, and then the company forwards it to the seller. The company does not reveal your personal information to the seller. It takes up to 3 business days for the seller to respond.

  1. Through your order page

You can seek assistance from the seller for products already ordered through the “your orders” page. To do so, log in to your account and go to the “your orders” page. Click on the order that you would like to contact its Amazon seller. On the right side, you will be presented with several options including a “problem with order” or “get help with order”.  Click on it and follow the prompts to provide details about your issue.

  1. Through the Amazon review

If you already received your order and you would like to give the seller feedback, you can do so by writing a review and rating the product.

With that said, some Amazon complaints indicate that customers did not get a response or their issues resolved by the seller.  In such a case, it is best to contact Amazon customer support directly. To speak to a person at Amazon 24/7 support, call the appropriate phone number. 

5. Is There an Amazon Customer Service Help Page to Contact?

The website's"Contact us" page is the starting point for contacting Amazon customer service. On the page, you are provided with 7 categories to choose from including:

  • A delivery, order, or return;
  • Prime Membership;
  • Payment, charges, or gift cards;
  • Login, address, or phone;
  • Device – FireTablet, FireTV, Echo etc.;
  • Digital Content – Kindle Books, Music etc.;
  • Something else.

Once you choose the category you need help with, you will be prompted to provide further details about the issue by selecting from the provided drop-down menu. Amazon.com then provides you with relevant information in regards to the issue and some ways you can resolve the matter. They then proceed to offer you an option to talk to Amazon customer service by email, phone, or chat.

Amazon Help page

If you click on the email option, you will be provided with a window where you can specify details about the issue. Once you send the Amazon email, you should get a response within 12 hours.

If you select the live chat option, you will be led to Amazon customer service live chat when a representative will be available for you to chat with. For the Amazon phone option, you will either be provided with a phone number to call or you will be asked to provide your phone number for a company representative to give you a call.

Finally, the company has a comprehensive help center that contains articles on the most common customer issues and answers to the top Amazon FAQs.

Some customers find the process of contacting Amazon 24/7 support representatives too complicated. Consumer complaints indicate that you have to go through numerous steps before being able to get in touch with a real person.

The company offers various ways to get in touch with its customer service team, including Amazon customer service email, live chat, phone, and social media pages. Besides, the help center provides comprehensive information on the most common customer issues and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a real person both on the phone and in the Amazon customer service live chat.

How has your experience with Amazon customer service been? You are welcome to share your opinion by writing a review on PissedConsumer.com.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

Winnie Murugi
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Dalia Pinango #3096
Spoke to someone said they would get back to me after they called sender its been a week
Dalia Pinango #3097
Packages were droppedbat qrong address and was sent back to sender. The rep said they were goin to contact the sender and get back to me but no email or a xall back so far and its been a week
Tracy Marcus #3106
I have called Amazon customer service repeatedly regarding my 3 credits that were given to me on Amazon gift cards instead of back to my Mastercard.I’m still awaiting proper credit.
Michelle #3121
I don’t have an account with Amazon never have but got voice mail saying you going to take money out of my account how did you get my bank details when I never purchased anything or sighned up with Amazon
Charles Williamson #3128
Item was returned since last Sunday and up to now no refund
Anonymous #3136
I want to return an item but the carrier is going to charge me - I have Amazon Prime so surely return should be free. It's all packed and ready to go, so what do I do now?
Douglas Mcintyre #3153
Over three weeks since returning an item, and still haven't seen my funds returned. Support wants me to give them control in my bank account (?)....like that would happen.
Heidi Butler #3155
You all need to stop....did not place order....cannot get on my account due to you all already locking me out, because of a similar situation......Amazon needs to get it together....and stop with the scams....you all should be giving me the money just based on the harassment, and the continued scam....which is sad that you continue to do that ....you have lost a good customer.....if I could sue you all I would, because with all the harassment, and trying to scam me.....you should have to give me money for it all......So cancel whatever the scam people ordered......
Garland Jones #3175
I despise robots and AI chatting. Full STOP. I have yet to encounter either that was helpful.AI, is defined as *Artificial* for a reason. The alleged intelligence, is questionable, at best, worthless at worst.
Miro Zeravica #3219
HiWe don't have any more access to phone number what Amazon asks to aprove log in. Can you help us with that? We did not forget passward, just can't access to Amazon Prime page without approving from mobile number which we can't acces anymore(cause we move from Italy to Croatia).Please help us to enter our Amazon page.Thank youMiro Zeravica
Ruby Martinez #3234
Spoke to a representative, was having a hard time logging in he was working on it he made a dummy Purchase for $75 was charged to my card I need a refund he told me it would not be charged he was just experimenting how to get into my account.
elleni ferreira #3240
I ORDERED a mobile phone ( Techno spark 8T ) and cancelled as it was going to take longer to arrive than i expected it. However, i didnt get refund confirmation email though I cancelled and an email confirming the cancellation has been sent to me. I would like to hear from amazon asap on this issue.. I have a bank proof that I paid the money for the phone that i can send.
vincent goodwin #3279
I just received call about a charge for lots of money on my card, does Amazon call about large card charges? this isn't first time I received such phone calls.
Sastry J V N #3283
Return request not yet completed. None has turned up to pickup Return item
Dan Harrington #3315
I have to say that I have nothing bad to say about Amazon's customer support. I've had an Amazon account since 2003 and can't recall ever having a problem with them. I do prefer the Chat over the phone because it is faster and there is a record of the discussion.
Kerri Tyndall #3343
I'm not impressed with Amazon keep ringing I don't Evan use any of your service this is harrestment
Hiziel bang #3350
I really disappointed to amazon until now my parcel its not yet deliver to my place they always said waiting 2 weeks how many 2weeks should I wait for my phone my friend send that to me and buy that for gift and until now they didn't delivery yet to my place..and I call the customer service omg they hang or reject my call what kind of manners they have...
Hiziel bang #3351
Take note that my parcel arrived here in Philippines on January 19 what date is now...until now they didn't deliver yet my place
Julie Young #3399
I accidentally somehow signed up to Amazon and did not mean to. I want to cancel the subscription but am having problems following the links. Please cancel my subscription immediately.
Rigzin Norboo #3416
Dear Amazon,Last month I did shoe order through Amazon due to size problem meanwhile I made it returned same shoe (Puma) for last twenty days unfortunately i won't get any refund from Amazon side for last twenty days. Amazon deliver already had taken same shoe (Puma) which I had returned back. So eventually i request to Amazon please refund my money as soon as possible,Thank you.