Black and Decker vs. Hamilton Beach: Which One Is Better?

When shopping for small kitchen appliances, two of the top brands that you are likely to come across are Black and Decker and Hamilton Beach. They have a similar kitchen equipment range, and you may be wondering whether to buy Black and Decker or Hamilton Beach.

This article is a detailed comparison of the Black Decker Vs. Hamilton Beach regarding customer service, range of products, warranty policies and more to help you make an informed purchase decision.

Key Insights

• The USA has the largest household appliances market in the world, with its market size now at 61.7 billion.
• In 2023, Black and Decker revenue amounted to $15.78 billion, while Hamilton Beach made $625.62 million.
• Hamilton Beach mainly specializes in small and commercial kitchen appliances, while Black and Decker offers a broader range of products
• You can buy products from both companies, either online or in-store.
• Black and Decker mainly sells in Canada and the U.S., while Hamilton Beach has a wider international market, including China, Brazil, and India.

Black and Decker vs. Hamilton Beach Support: How to Contact?

One of the most important aspects to consider in comparison shopping between the two brands, is their customer service. Below is a detailed look at the various ways you can contact Black and Decker Vs. Hamilton Beach and whether their customer support is responsive based on consumer reviews.

There are various ways you can contact Black and Decker customer service, including phone, mail, email, and social media pages.

On their website, BlackandDecker.com has dedicated customer support pages for various issues. These pages provide specific contact information, resources, and answers to the most common customer questions regarding:

• Product support and warranty.
• Product sales and order status.
• Parts and accessories sales and order status.
• Shipping policy.

There are two main Black and Decker customer service phone numbers provided on their website: 

• 1-800-465-6070: open 24/7 
• 1-800-544-6986: open Monday – Friday 8.00 AM – 5.00Pm Eastern 

According to consumer insights on PissedConsumer.com, 1-800-544-6986 is the best phone number to call. 74% of customers said that they managed to speak with a real person with an average hold time of less than 1 minute.

Another way is through the live chat feature, which is accessible throughout the website on the bottom right side of the screen.

You may also submit a form with your question or issue for a Black and Decker customer representative to get back to you, by clicking on the “submit a request” link on the top right side of the screen throughout the website.

Black and Decker has a social media presence on Facebook, Twitter, Pinterest, LinkedIn and Instagram, where they post regularly. Smart customers often post their complaints or questions on recent Facebook posts and the Black and Decker customer representatives are highly responsive. 

Source: facebook.com/blackanddeckerappliances/

On PissedConsumer.com, various Black and Decker reviews indicate that customers have difficulty getting a response from the company when they reach out. 

For example, in review #6036625, the customer described Black and Decker customer service as “terrible” and said:

I've tried several times to call their 800 number for assistance with an AC I bought a few weeks ago. The first time, I'm on hold for 30 minutes, then get a busy signal…

Like, Black+Decker, the first line of Hamilton Beach customer service is the help center, which answers the most common customer questions. 

However, unlike Black+Decker, Hamilton Beach does not provide a phone number for customers to call with their issues. To reach customer support regarding your HB home appliances, you can either use the “Message Us” on their contact us page or send an email directly to: customer.service@hamiltonbeachbrands.zendesk.com. 

It is indicated that you can the Hamilton Beach customer service representatives are available from Monday to Friday between 9 a.m. and 4:30 p.m. Eastern time, except for the U.S. holidays.

You could also contact them through mail correspondence using this Hamilton Beach address:

Hamilton Beach Brands Consumer Affairs
261 Yadkin Road
Southern Pines, NC 28387

Source: hamiltonbeach.com/customer-service

Like Black and Decker, HamiltonBeach.com has a presence on various social media platforms, including Facebook, Twitter, Instagram, and Pinterest. Although their Facebook page is updated regularly, there isn't much customer engagement. There hasn’t been activity on the Hamilton Beach Twitter page (@HamiltonBeach) since July 2021. 

Source: facebook.com/HamiltonBeach/

In review #5916272, the customer confirms that the recommended way to contact Hamilton Beach customer service is by email. However, even though they used the recommended communication channel, they did not get assistance with their malfunctioning microwave.

Black and Decker vs. Hamilton Beach: Reviews, Appliances & Quality

Both Hamilton Beach and Black and Decker offer a wide range of products. Below is an overview of both companies’ product range and quality of products based on customer reviews on PissedConsumer.com

Hamilton Beach Product Range

HamiltonBeach.com specializes in small electric home appliances. In addition, the company also offers small home appliances such as iron boxes, odor eliminators, air purifiers, and garment steamers.

Hamilton Beach stands out from Black and Decker as they have a commercial line of products to cater to the foodservice and hospitality industry. It includes blenders, coffee makers, mixers, toasters, hairdryers, etc. 

Source: hamiltonbeach.com/

Black and Decker Product Range

Black+Decker Inc. has a wider range of products that fall in the following 5 categories:

• Cleaning e.g., handheld vacuums, robotic vacuums, pet vacuums, stick vacuums, etc.
• Kitchen and bar e.g., cocktail makers, blenders, coffee makers, fryers, grills, etc.
• Outdoor e.g., carts, gardening and planting tools, leaf blowers, hedge trimmers, fire pits, etc.
• Tools e.g., batteries, chargers, specialty tools, saws, sanders, stool sets, etc.
• Home e.g., pet supplies, lighting, crafting, organization and storage, air quality equipment, etc.

Hamilton Beach vs Black and Decker Product Quality

There are several Hamilton Beach and Black and Decker complaints regarding product quality on PissedConsumer.com. 

Hamilton Beach and Black+Decker reviews indicate product issues such as:

• The short lifespan of products.
• Difficulty finding replacement parts.
• Difficulty getting through to customer support representatives for assistance with product replacement parts, returns, or warranty claims.
• Delivery of defective product.

For example, in Black and Decker review, the customer expressed their frustration saying:

This is my 4th time I've dealt with your company to get a new coffee maker. The last one you sent when you pour the coffee it goes all over and the little buttons on it are so hard to see unless you go very very close…

While in Hamilton Beach review #5732206, the customer was frustrated that their new HB toaster broke after only two months of moderate use, whereas their previous one from a different brand lasted over 20 years.

What Are Black and Decker vs. Hamilton Beach Warranty Policy?

The Hamilton Beach warranty policy covers products purchased and used in the U.S. and Canada against workmanship and material defects within a year from the original purchase date. 

According to the policy, it is at the company's discretion whether to replace or repair the defective products or product parts. The customer is required to pay any costs associated with shipping the product to the manufacturer and back.

The Hamilton Beach warranty does not apply to filters and glass products. It also excludes defects that result from normal use, failure to appear to the product use instructions, or damage due to abuse, accident, misuse, or alteration. 

The warranty only extends to the original purchaser or the gift recipient. When making a claim, you are required to provide proof of purchase, particularly the sales receipt.

For instance, in a Hamilton Beach complaint #5432035, the customer shared how they bought a Flex brew coffee maker but it stopped working barely 3 months after purchase. Although it was still under warranty, Hamilton Beach denied the warranty claim citing that the coffee maker had been purchased through Amazon.

The company warns against returning the appliance to the store. To make a warranty claim, contact Hamilton Beach customer service via phone (1.800.851.8900 - U.S. and 1.800.851.8900) for faster service. You could also fill the warranty claim form provided on the website.

Source: hamiltonbeach.com/hamilton-beach-warranty

On the other hand, the Black and Decker warranty policy varies from product to product and includes 1-year, 2-year, 3-year, and lifetime warranty periods. The exact warranty period is indicated on the specific product’s page. 

Generally, the warranty covers product defects due to faulty material and poor workmanship. You will be required to provide proof of purchase for your warranty claim to be considered. Black+Decker Inc. stamps the manufacturing date on each product to help them determine warranty eligibility.

To make a claim, visit a factory location or one of the authorized independent repair shops near you. A service technician will assess the product defects and determine whether the warranty covers the repairs.

BlackandDecker.com also offers a convenient online warranty claim process as long as you reside in the U.S. and repair charges do not exceed the factory overhaul repair price. 

For further assistance with the Black and Decker warranty claims, contact customer service via phone within working hours or fill the “submit request” form on their website.

Although both companies have seemingly favorable warranty policies, numerous Black and Decker vs. Hamilton Beach complaints indicate that some customers have difficulty with warranty claims.

In some instances, customers experience challenges getting through to the respective companies to make the claims. In other instances, they can make the claims, but the companies do not honor them.

In a Black and Decker complaint #5316554, the customer was frustrated that they sent back a dehumidifier for a warranty exchange and have not received a replacement over a year later. 

Who Sells Black and Decker and Hamilton Beach?

The primary Black+Decker Inc. market is in the U.S. and Canada. Products are sold both online and in-store through over 1,800 authorized retailers. 

The company's website has a find a retailer search function that enables you to easily find a retailer near you by providing your zip or postal code, city, or state. 

If buying online, ensure that the retailer's site has a BlackandDecker.com authorized dealer logo. Examples of authorized dealers include Home Depot, Amazon, Walmart, Lowes, CPO, and Target. For further assistance, call one of the Black and Decker phone numbers.

On their website, Black and Decker emphasizes the importance of buying from an authorized seller as part of eligibility for warranty. The warranty policy page state “If you have any questions about whether a seller is authorized, contact BLACK+DECKER at internetadmin@sbdinc.com.”

As for Hamilton Beach, there is no explicit indication of where to buy their products. That said, their products are mainly sold across North America through retailers and wholesale distributors. You can also order via HamiltonBeach.com by either browsing a specific product category or searching on the search bar.

Black and Decker vs. Hamilton Beach: What is Better for You?

Rating*	2.4/5	1.8/5
Customer service	Easy to access via phone number	Difficulty to access – no customer service phone number provided
Product Range	Wider range beyond small kitchen equipment includes other home appliances	Mainly kitchen appliances and commercial line
Product Quality	Numerous complaints about poor quality	Numerous complaints about poor quality
Warranty	Varies for different products ranging from 1-year, 2-years, 3-years, and lifetime warranty	1-year

Black and Decker Inc. has 2.4 stars on PissedConsumer, while HamiltonBeach.com has 1.8 stars. The majority of customers who reviewed the companies were dissatisfied, with 64% of Black and Decker customers rating the company negatively compared to 81% of Hamilton Beach customers. So, in terms of customer satisfaction, Black and Decker ranks better than Hamilton Beach. 

This comparison of Black and Decker vs. Hamilton Beach should help you get a better understanding of both companies. Read the ratings and reviews to get insight into common consumer issues. In addition, look at the pros, and cons of each to determine which of the brands is suitable for you.

What has been your customer experience with either of them, please share it with other consumers and leave a review on PissedConsumer.com.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.