Black and Decker and Hamilton Beach are among the most popular appliance companies. They have a similar kitchen appliance range, and you may be wondering whether to buy Black and Decker or Hamilton Beach.

Here is a general overview of Black and Decker vs Hamilton Beach

  • Hamilton Beach mainly specializes in small and commercial kitchen appliances, while Black and Decker offers a broader range of products.
  • You can buy products from both companies, either online or in-store.
  • Black and Decker mainly sells in Canada and the U.S., while Hamilton Beach has a wider international market, including China, Brazil, and India.

Black and Decker vs. Hamilton Beach Comparison

The table below compares Hamilton Beach vs Black and Decker in regards to the rating, number of reviews, successful calls, and resolved issues.

Black and Decker Q&A

Hamilton Beach Q&A

Black and Decker rating* – 2.6⭐⭐⭐

Hamilton Beach rating* – 1.8⭐⭐

Number of Black and Decker reviews - 472

Number of Hamilton Beach reviews - 262

Successful calls – 12%/2.6k

Successful calls – 0%/119

Resolved Issues - 2

Resolved Issues - 1

This article will compare Black and Decker vs Hamilton Beach regarding their terms of customer service, quality of products, prices, features, policies, and more to help you determine which of the two brands is right for you.

1. Black and Decker vs. Hamilton Beach Support: How to Contact?

Below is a detailed look at the various ways you can contact Black and Decker and Hamilton Beach customer support.

Black and Decker Contact Information

There are various ways you can contact Black and Decker customer service, including phone, mail, email, and social media pages.

On their website, BlackandDecker.com has dedicated customer support pages for various issues. These pages provide specific contact information, resources, and answers to the most common customer questions regarding:

  • Product support and warranty.
  • Product sales and order status.
  • Parts and accessories sales and order status.
  • Shipping policy.

There are various Black and Decker phone numbers, including a primary customer service number and additional ones for various issues. These lines are open Monday to Friday between 7:30 a.m. and 6 p.m. Central time.

Black and Decker phone numbers

  • Main: 1-800-465-6070
  • Product sales and order status: 1-800-223-8533
  • Telephone Mail order: 1-888-678-7278
  • Black and Decker service center: 1-800-738-0245
  • Home appliance center: 1-800-231-9786
  • Warranty issues: 1-855-855-0294

To contact the Black and Decker customer service through email in regards to product sales and order status, fill the form provided on the Product Sales and Order Status page on their website. You'll be required to provide all your details as well as details about the product, such as product size and model number.

They also have a live chat feature on their support page where you can chat with a bot. For mail correspondence, send your letter to the following Black and Decker address:

Consumer Support Center
23645 Mercantile Rd., Ste B
Beachwood, OH 44122

Consumer Services Black and Decker

Black+Decker Inc. has social media presence on Twitter, Instagram, Facebook, and Pinterest. Their customer representatives are most active on Twitter @BLACKANDDECKER. You can either message them directly or post your complaint or question on their feed.

On PissedConsumer.com, various Black and Decker reviews indicate that customers have difficulty getting a response from the company when they reach out. Similar complaints are evident on the Black and Decker Twitter page. In response to the poor customer service complaints, the company provides the following email address: wecare@sbdinc.com for customers to write about their issues.

Black and Decker Twitter Page

Hamilton Beach Contact Information

Hamilton Beach customer service is represented with the FAQ section on their website. Here you will find answers to the most frequently asked questions, resources such as product use and care guides, product catalogs and recipes, and a self-service feature for product registrations.

On their About US page, they say that they have a dedicated customer service call center based in North Carolina. However, there is no Hamilton Beach customer service number provided on their website. Notably, if you dig further, you’ll find two Hamilton Beach phone numbers, alongside an email address, listed on the Terms of Service specifically for copyright and intellectual property infringement issues.

Hamilton Beach phone numbers:

  • 1-877-474-1122 (US)
  • (804) 273-9777

You can also write an email to company representatives at customerservice@hamiltonbeach.com.

Hamilton Beach copyright infringement

They also provide a form that you can fill to reach their representatives via email. The Hamilton Beach customer service representatives are available from Monday to Friday between 9 a.m. and 4:30 p.m. Eastern time, except for the U.S. holidays.

You could also contact them through mail correspondence using this Hamilton Beach address:

Hamilton Beach Brands Consumer Affairs
261 Yadkin Road
Southern Pines, NC 28387

Like Black and Decker, HamiltonBeach.com has a presence on various social media platforms, including Facebook, Twitter, Instagram, and Pinterest. There isn't much customer engagement. However, customers often leave their questions and complaints on the Hamilton Beach Twitter page (@HamiltonBeach). In most cases, the representatives request customers to send a direct message without providing any assistance publicly.

Hamilton beach Twitter page

Several Hamilton Beach reviews on PissedConsumer indicate poor customer service by the company. Often, customers have difficulty getting through to representatives or getting a helpful response.

2. Black and Decker vs. Hamilton Beach: Reviews, Appliances & Quality

Both Hamilton Beach and Black and Decker offer a wide range of products. However, Black+Decker Inc. has a wider range. Both companies require their customers to register the products bought on blackanddecker.com and hamiltonbeach.com, respectively. The websites provide a form to fill in your full name, email address, product category, and model number to register a specific product.

Hamilton Beach Product Range

HamiltonBeach.com specializes in small electric household appliances. Their product catalog predominantly constitutes of kitchen appliances, including coffee makers, coffee grinders, rice cookers, sandwich makers, food processors, blenders, mixers, toasters, ice cream makers, countertop ovens, induction cooktops, grills, knife sharpeners, air fryers, deep fryers, electric kettles, electric spiralizers, food dehydrators, hand mixers, juicers, pizza makers, popcorn poppers, food steamers, wine openers, etc.

The company also offers small home appliances such as iron boxes, odor eliminators, air purifiers, and garment steamers. Additionally, HamiltonBeach.com has a commercial lineup to cater to the foodservice and hospitality industry. It includes blenders, coffee makers, mixers, toasters, hairdryers, etc. In addition, there are Hamilton Beach replacement parts available for the various products.

Black and Decker Product Range

The Black+Decker Inc. range of products falls in the 6 categories listed below.

  • Power tools, e.g., drills, cordless screwdrivers, combo kits, saws, and sanders.
  • Lawn and garden, e.g., string trimmers, leaf blowers, hedge trimmers, etc.
  • Home cleaning, e.g., stick vacuums, upright vacuums, handheld vacuums, steam cleaners, filters, etc.
  • Small appliances, e.g., toasters, coffee makers, mini-fridges, grills, ovens, etc.
  • Batteries and accessories, including batteries, outdoor accessories, specialty tools, portable lighting, and protective equipment.
  • Healthcare, pets, and more, e.g., car care products, inflators, and workbenches.

Also, Black and Decker parts are available for various products.

Hamilton Beach vs Black and Decker Product Quality

There are several Hamilton Beach and Black and Decker complaints regarding product quality on Pissedconsumer.com and other review websites. On our platform, HamiltonBeach.com has a 1/5-star rating for product quality, while BlackandDecker.com product quality is rated at 2/5.

Hamilton Beach reviews indicate product issues such as:

  • The short lifespan of products.
  • Difficulty finding replacement parts.
  • Difficulty getting through to customer support representatives for assistance with product replacement parts, returns, or warranty claims.
  • Delivery of defective product.

For instance, in one Hamilton Beach review (#2558593), the customer complained that they received broken products. When they attempted to reach customer service via phone, the call ended before the issue was resolved. In this Hamilton Beach complaint, the reviewer further explained that they were required to pay to chat with a real person when they attempted to reach customer service through the chat room.

The product was delivered in a damage box. Upon opening it, a piece of the jar was broken off. I tried calling and basically after 2 minutes heard "good bye"...

Black and Decker reviews indicate similar product quality complaints. For instance, in one review (#2517725), the customer complained that when they reached out to the Black and Decker customer service for a battery replacement part, they were informed that the replacement part was not available as a company no longer sold the particular product.

The battery charger (PS-180) for the batteries (PS-140) for my 18 inch B&D hedge trimmer overheated and caught fire. I called SB&D to get a replacement. I was informed that they no longer support that line of equipment, and have no replacement parts...

However, there are a few positive reviews regarding the quality of products. For instance, in a 5-star Black and Decker review, the customer said they were completely satisfied with their toaster.

Black and Decker review

Similarly, in one review for Hamilton Beach, a customer said that they were completely satisfied with the customer service, return, and replacement process.

Hamilton Beach review

3.  What Are Black and Decker vs. Hamilton Beach Warranty Policy?

The Hamilton Beach warranty policy covers products purchased and used in the U.S. and Canada against workmanship and material defects within a year from the original purchase date. According to the policy, it is at the company's discretion whether to replace or repair the defective products or product parts. The customer is required to pay any costs associated with shipping the product to the manufacturer and back.

The Hamilton Beach warranty does not apply to filters and glass products. It also excludes defects that result from normal use, failure to appear to the product use instructions, or damage due to abuse, accident, misuse, or alteration. The warranty only extends to the original purchaser or the gift recipient. When making a claim, you are required to provide proof of purchase, particularly the sales receipt.

The company warns against returning the appliance to the store. To make a warranty claim, contact Hamilton Beach customer service via phone (1.800.851.8900 - U.S. and 1.800.851.8900) for faster service.

You could also fill the warranty claim form provided on the website. You will be asked to provide the model, type, and a serial number of the appliance. The manufacturer recommends that you refer to Hamilton Beach warranty terms specific to your product on the product's user and care guide.

On the other hand, the Black and Decker warranty policy varies from product to product. Generally, the warranty covers product defects due to faulty material poor workmanship. You will be required to provide proof of purchase for your warranty claim to be considered. Black+Decker Inc. stamps the manufacturing date on each product to help them determine warranty eligibility.

To make a claim, visit a factory location or one of the authorized independent repair shops near you. A service technician will assess the product defects and determine whether the warranty covers the repairs.

BlackandDecker.com also offers a convenient online warranty claim process as long as you reside in the U.S. and repair charges do not exceed the factory overhaul repair price. All you need to do is fill the repair claim form provided on the website and provide details such as your model number and product code for the customer service representative to get back to you within 24 business hours. Note that this process does not apply to products such as batteries, chargers, and large tools such as table saws, mowers, and large compressors.

For further assistance with the Black and Decker warranty claims, contact customer service via phone (800-231-9786) within working hours. In various responses to customer complaints on Twitter, the Black and Decker customer support mentions the following warranty claim email addresses for different product categories:

  • Air fryer/Toaster/Oven: youropinionmatters@spectrumbrands.com
  • A/C: service@appliance.com
  • Kitchen appliances: homeappliancesupport@spectrumbrands.com

Although both companies have seemingly favorable warranty policies, numerous Black and Decker and Hamilton Beach complaints indicate that some customers have difficulty with warranty claims. In some instances, customers experience challenges getting through to the respective companies to make the claims. In other instances, they can make the claims, but the companies do not honor them.

For instance, in a Black and Decker complaint (#2386203), the customer was frustrated that their cordless hand vacuum became defective after a few months of use. The Black and Decker warranty was useless.

Black and Decker complaint

With the other brand (in review #2148605), the customer couldn't find a Hamilton Beach replacement part for their 3-year-old Flex Brew coffeemaker.

Hamilton Beach complaint

4. Black and Decker vs. Hamilton Beach Pros and Cons

BlackandDecker Inc. has 2.6 stars on PissedConsumer, 1.8 stars on Trustpilot, and 2.25/5 stars on BBB.org. On the other hand, HamiltonBeach.com has 1.8 stars on PissedConsumer, 1.8 stars on Trustpilot, and 1.05/5 stars on BBB.org. The majority of customers who reviewed the companies were dissatisfied.

Black and Decker and Hamilton Beach reviews indicate similar complaints, including:

  • Poor customer service.
  • Poor product quality.
  • Difficulty getting a replacement.
  • Unfavorable warranty and return policies.
  • Delivery of effective products.

With that said, some customers are satisfied with the companies citing the following pros:

  • Wide range of products.
  • Product affordability.
  • Easy to navigate websites.
  • Helpful customer service.
  • Easy accessibility of the products.

One of the outstanding pros of Hamilton Beach Brands Inc. is that it offers different discounts and sales throughout the year. For instance, they have a daily sale, occasional clearance sale, regular giveaways, and free shipping on orders above $75 within the United States.

On the other hand, Black+Decker Inc. stands out for its extensive distribution network for replacement parts. You can get genuine Black and Decker parts through:

  • Authorized service facilities.
  • On www.toolservicenet.com (U.S. customers only).
  • Telephone Mail order.
  • Factory-owned and operated service centers.

5. Who Sells Black and Decker and Hamilton Beach?

The Hamilton Beach Brands Inc. appliances are sold under four main brands, namely:

  • Hamilton Beach
  • TrueAir
  • Proctor-Silex
  • Electrics Collection

Most Hamilton Beach reviews are for coffee makers, microwaves, and blenders. Some of the bestselling products include the Brew Station dispensing coffee makers with no carafe, Stay or Go slow cookers, Durathon irons, and Scoop coffee maker.

These products are mainly sold across North America through retailers and wholesale distributors. You can also order via HamiltonBeach.com by either browsing a specific product category or searching on the search bar.

This company has over the years worked to expand its market internationally with new markets in India, Brazil, and China. Since there is no Hamilton phone number provided for assistance with sales, you can reach their customer service by email for further assistance.

The primary Black+Decker Inc. market is in the U.S. and Canada. Products are sold both online and in-store through over 1,800 authorized retailers. The top Black and Decker reviews are about coffee makers, toasters, oil radiators, vacuum cleaners, ovens, etc.

The company's website has a find a retailer search function that enables you to easily find a retailer near you by providing your zip or postal code, city, or state. If buying online, ensure that the retailer's site has a BlackandDecker.com authorized dealer logo. Examples of authorized dealers include Home Depot, Amazon, Walmart, Lowes, CPO, and Target. For further assistance, call one of the Black and Decker phone numbers.

Black and Decker authorized retailer logo

This comparison of Black and Decker vs. Hamilton Beach should help you get a better understanding of both companies. Consider the ratings, reviews, pros, and cons of each to determine which of the brands is suitable for you.

If you have had any experience with either of them, please share it with other consumers and leave a review on PissedConsumer.com.

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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  • Black and Decker and Hamilton Beach pros and cons
  • Black and Decker complaints
  • Black and Decker customer service
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  • Black and Decker reviews
  • Black and Decker vs Hamilton Beach
  • Black and Decker warranty
  • Hamilton Beach complaints
  • Hamilton Beach customer service
  • Hamilton Beach phone number
  • Hamilton Beach reviews
  • Hamilton Beach warranty

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