Rachel Bashford Rachel Bashford is a versatile freelance writer and consumer expert with a BA in English & Sociology and a postgraduate qualification from the University of London. Drawing from her experience across various industries, Rachel specializes in creating content that empowers consumers to understand their rights, address service issues, and resolve disputes. From navigating product complaints to understanding legal protections, Rachel provides actionable advice that guides consumers through the complexities of modern retail, service industries, and online platforms. Her work not only helps businesses improve their customer service but also educates and empowers consumers to advocate for themselves and make informed, confident decisions. Get in touch LinkedIn