Rachel Bashford

Rachel Bashford

Rachel Bashford is a versatile freelance writer and consumer expert with a BA in English & Sociology and a postgraduate qualification from the University of London. Drawing from her experience across various industries, Rachel specializes in creating content that empowers consumers to understand their rights, address service issues, and resolve disputes. From navigating product complaints to understanding legal protections, Rachel provides actionable advice that guides consumers through the complexities of modern retail, service industries, and online platforms. Her work not only helps businesses improve their customer service but also educates and empowers consumers to advocate for themselves and make informed, confident decisions.

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Latest Articles by Rachel Bashford

Online Review Trends in 2024: E-Commerce Dominates Consumer Complaints

Online Review Trends in 2024: E-Commerce Dominates Consumer Complaints

Check out the latest online review trends and statistics to enhance your customer experience. Which industries do consumers complain about the most? What companies received the most complaints? The PissedConsumer Online Review Survey provides answers to these questions and more.
Online Review Trends and Statistics: 88% of Customers Contact Companies Before Reviewing

Online Review Trends and Statistics: 88% of Customers Contact Companies Before Reviewing

Explore the current online review trends and statistics, offering businesses valuable insights into consumer perceptions. Explore real-life cases and uncover how to refine business strategies to boost customer experiences through effective online review management.
PissedConsumer Black Friday Survey: What Are the Shopping Trends

PissedConsumer Black Friday Survey: What Are the Shopping Trends

Want to enjoy holiday shopping? Discover the latest shopping trends and consumer behavior patterns from PissedConsumer Black Friday survey. Find out Black Friday shopper spending plans, discount expectations, shopping places, and more. Use our tips to get what you want this holiday.