PlayStation has been in the news in a big way ever since the release of the PS5. Gamers are trading up from their current PS4 and working hard to get their hands on the elusive latest version of the gaming system. But not all is well for the excited fans of the Playstation. Many are struggling with account issues and trying to reach out to Playstation help.

Here at PissedConsumer, we have logged a total of 975 complaints since November of 2020 alone. In December, there were more than 1720 calls made to the Playstation support number through our site. 38% percent of those calls dealt specifically with PlayStation account issues. It begs the question: what do enthusiasts need to know about their PS account, and PlayStation customer service?

Playstation Q and A

Number of PlayStation reviews – 2K

PlayStation rating* – 2.1⭐⭐

Claimed losses – $1M

Issues resolved –  6

Successful calls – 4%/10.7K

How Do I Contact PlayStation Support?

One would hope that contacting PlayStation support is as simple as calling up the customer service number. There are several PlayStation customer service options available, which should make it simple for customers. Unfortunately, some consumers have found that contacting Playstation support is more complicated than they anticipated.

One PissedConsumer user had trouble with his account and called PlayStation customer service (review #2362907). He “tried calling Playstation support and was told to call back later or chat online.” He “waited for almost an hour to chat with someone online just to be told that Sony is trying to protect my account and I would not be able to use it for 24 hours or purchase a Playstation card and use it.

The reviewer expressed frustration with waiting an hour for PlayStation live chat and then still had no solution to his concern.

Playstation error issue complaint

Another customer had trouble with “false charges” on his bank statement from Sony (review #2370958). According to that reviewer, “I honestly thought that somebody hacked into my account and was charging my debit card.” When the reviewer tried calling the Playstation phone number he “count not get through to anybody at the playstation network to verify what they were for." Since he could not find answers to his PlayStation account hacked questions, he canceled his card and disputed the charges.

That said, many reviews show that customers have struggled with PlayStation support. If you would like to reach the company, you have two options:

  • You can call the PlayStation customer service number at 1-800-345-7669.
  • You can also reach out to the company through PlayStation support chat on the Sony website.

Is it Worth Buying PlayStation?

Ultimately, the value of a product or service is up to the buyer, but if you are wondering how others viewed the PlayStation Network and system, there are plenty of reviews online. The PlayStation reviews and ratings vary across multiple websites. Here on PissedConsumer, customers left PlayStation reviews giving this company a 2.1-star rating. TechRadar.com has awarded the latest PS gaming system 4.5 stars. Whereas the Better Business Bureau, or BBB.org, Playstation complaints have created a rating of only 1.09 out of 5 stars.

This widespread of ratings may be reflecting the differences between the PS system and PlayStation customer support. Among the PlayStation complaints on BBB.org, one customer rejects Sony’s solution to contact them directly via chat. He claims that the PlayStation support chat feature is a “very poor option” and expressed frustration with the company’s “incompetence.”

Playstation BBB review

A poster on Reddit shared a PlayStation account hacked story. According to this post, his account was hacked and charged. After calling Playstation customer service, he was told the matter would be resolved. But later his account was locked and banned due to the fees charged as his bank worked to refute the hacked charges. The issue remains unresolved months later.

Playstation Reddit review

Can I Get a PlayStation Refund?

The PlayStation refund policy is a common topic of discussion on reddit.com and in the various reviews and complaints online. According to the PlayStation FAQs, some refunds are possible. To request a Playstation refund, you must contact the company within 14 days of purchase. This PlayStation refund policy extends to games, downloadable content, in-game consumables, and season passes.

PlayStation refund type

If you are looking to refund or delete PlayStation account options, you are requested to contact the company within 14 days of purchase or subscription set-up. This refund policy includes questions about the PlayStation Network as well.

PlayStation refund subscription

You may contact PlayStation support for further assistance. You cna use the above specified phone, refund chat bot provided on their Contact us page, or address your issue on their Twitter page: @AskPlayStation.

How Do I Cancel PlayStation?

Wondering how to cancel PlayStation? The procedure is outlined in the PlayStation cancellation policy. According to the PlayStation cancellation policy, to cancel an auto-renewed policy, you must simply turn off the auto-renew.

To cancel Playstation memberships, you sign into the Account Management software on your browser or through the PS4 or PS5. Then in the Subscription menu, you will have the option to turn off the Auto-Renew for your membership subscription.

Playstation cancel page

The page dedicated to information about how to cancel PlayStation subscriptions also warns customers that the auto-renew setting is turned back on every time you set up a new ongoing subscription.

PlayStation cancel subscription

Customers are also warned to cancel auto-renew subscriptions before the renewal date to avoid charges. In some PlayStation reviews on websites like Reddit, customers follow the instructions on the website but are still unable to cancel a subscription.

PlayStation Plus Reddit review

Rather than calling the PlayStation phone number, this Reddit reviewer was able to find the answer he needed through other posters. According to the comments under this post, the website frequently has glitches, but the poster should be able to cancel an auto-renew through his PS4.

How to Delete PlayStation Account?

If you’re trying to figure out how to delete PlayStation account, you’re not alone. This is a common question across multiple forms and review websites, especially for those who feel that their PlayStation account hacked.

According to the  website, to delete Playstation account, you must contact the company. When you contact customer service to delete PlayStation account, be sure you have your online identification and your sign-in information like your email address.

How to delete PlayStation account

The company warns that when you close your account, you will lose your PlayStation access to accounts and products. Previously purchased PlayStation games will no longer be available. You will no longer have access to the PlayStation Network. You can contact the company by phone or through PlayStation support chat.

Closing PS account

There are thousands of PlayStation reviews across multiple websites and forums. Many of these are complaints about Playstation.com customer service options and issues with accounts. Across multiple platforms, their reviews seem to be increasing in recent months. Customers are frustrated and seeking answers.

If you have questions or concerns about your PlayStation console or account, you can reach out to the company directly or communicate with others to crowdsource answers through websites like PissedConsumer.com. Get started by leaving a PlayStation review.

Submit review

Freelance Writer By Rebecca Garland
Business and Education Expert

Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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