Furniture isn’t cheap, so you definitely don’t want to spend big bucks on items that aren’t going to last. Customer experience tells us that some furniture companies are definitely better than others. You don’t want to wind up with a bad furniture retailer. So, based on furniture reviews, we’ve selected the five most discussed companies and then ranked those furniture brands worst to best to help you find the right company to suit your needs. Key Insights: Customer ratings for the five furniture retailers range from 1.6 to 2.7 stars out of 5, with Wayfair receiving the highest rating among the companies compared. Delivery problems, damaged or poor-quality products, warranty disputes, missing parts, slow refunds, and difficulty reaching customer service recur across the furniture companies analyzed. To determine the right furniture brands for your needs and demands, consider consumer insights, the purpose for which you need the furniture, and the duration you plan to use it. Ashley Furniture Bob’s Discount Furniture Rooms To Go La-Z-Boy Wayfair Number of Reviews 3.7k 2.1k 2.9k 1.5k 9.7k Rating* 1.6 ⭐⭐ 1.7 ⭐⭐ 1.8 ⭐⭐ 1.8 ⭐⭐ 2.7 ⭐⭐ Pros Large selection; recognizable brand; broad style range Value pricing, promotions, and some positive deal-oriented feedback Broad assortment; accessible price points; financing appeal Comfort/recliner brand recognition; strong category awareness Product variety, competitive prices, successful replacements, and helpful agents Cons Frequent delivery and quality complaints; warranty friction; very low recommendation Warranty disputes, mattress/sofa quality complaints, and uneven service Delivery delays, damaged items, and inconsistent support Very poor recent survey outcomes; expensive-loss complaints; resolution failures Missing/damaged items, slow refunds, poor customer service, and unreliable delivery/contractors 5. Ashley Furniture: “Avoid This Company at All Costs” Ashley Furniture starts this ranking with a familiar problem for furniture shoppers: a recognizable brand and a wide selection don't necessarily translate into a satisfying customer experience. With 3.7k reviews and a 1.6-star rating out of 5, Ashley Furniture has the lowest rating among the five companies compared. Only 6% of customers recommend the retailer, and only 85% of reviews are marked as negative. The concerns go beyond the overall rating. Customer experiences frequently mention customer service, accountability, delivery delays, defective items, and difficulties with warranty coverage. In Ashley Furniture reviews, these issues recur, suggesting that resolving a problem can be as frustrating as the original purchase. One customer captured that frustration in review #6787286 after finding termites in the furniture they bought from Ashley Furniture: We call our pest control company to come and look at it and they said that there are termites in the furniture piece and the dormancy period for termites is five years, they then stated that the termites have had to have been there since it came from the manufacturers warehouse. Well before we purchased it. 4. Bob’s Discount Furniture: They Now Won't Even Respond Bob’s Discount Furniture presents a somewhat different picture. The company has a 1.7-star rating from 2.1k reviews, but its 43% recommendation rate is considerably higher than Ashley Furniture's 6%. That gap between the overall rating and recommendation rate suggests that not every customer experience is negative. The table shows value pricing and promotions among the company's strengths, and some reviewers praise the sales experience and showroom. The problems tend to emerge after the purchase. Bob’s Discount Furniture reviews frequently mention warranty disputes, mattress and sofa quality, delivery issues, customer service, and pricing concerns. For some shoppers, a good deal may not feel like a good deal if the furniture develops a problem and getting help becomes difficult. In review #7238496, the customer said that they “purchased $10,529 worth of furniture”; however, some of it arrived damaged. They claimed a denied Goof Proof plan claim, a furniture protection plan for accidental damage, and a lack of response from Bob’s Discount Furniture: I submitted a claim for a stain on my Laurel Coffee Table, which has been denied by Guardian Protection Services. When I sent them a copy of my Goof policy and my invoice showing all that I purchased, they now won't even respond to me. Share your experience 3. Rooms to Go: Only 25% of Customers Would Recommend By the time we reach Rooms To Go, the numbers begin to look slightly better, but the underlying complaints remain familiar. The company has 2.9k reviews and a 1.8-star rating, with 25% of customers saying they would recommend it. Rooms To Go has some clear advantages for shoppers. Online reviews highlight its broad assortment, accessible price points, and financing appeal. Yet customers who encounter problems describe a very different side of the buying experience. Reviews mention delivery delays, damaged furniture, inconsistent support, poor-quality products, and problems with extended service contracts and warranties. In review #6752424, the customer shared that a Rooms To Go bedroom set arrived damaged despite being delivered in sealed, undamaged boxes, and that the company refused a full refund because more than 48 hours had passed since delivery. The first representative I spoke with was helpful and kind. However, the third representative I spoke with was dismissive and rude, essentially telling me to deal with it. ... The level of damage was unacceptable, and the lack of flexibility in resolving the issue was disheartening. 2. La-Z-Boy: No One in Company Is Willing to Help La-Z-Boy has a reputation that might make shoppers expect a different story. The brand is strongly associated with comfortable recliners and furniture designed for relaxation. But customer reviews reveal a more complicated picture. With over a thousand reviews, La-Z-Boy has a 1.8-star rating. The table also shows that 77% of reviewers say they won't buy from the brand again. Some customers continue to praise the company's products for their style and comfort. However, the complaints themselves focus heavily on furniture quality, customer service, repair service, and warranty problems. For example, one La-Z-Boy customer left review #6611231, stating that the couch was sold as genuine leather but began peeling after only a year, and the warranty failed to cover the damage. The customer also said they were unable to get help from the company when seeking a resolution: Told warranty would cover everything, warranty covers nothing. Trying to get resolution, but no one in company is willing to help. They used to have quality pieces and good customer service, no longer! 1. Wayfair: 50% of Customers Would Recommend Wayfair comes out on top of this comparison, but its position is less about having universally positive reviews and more about performing better than the other four companies on the measures available in the table. With 9.7k reviews, Wayfair has by far the largest volume of customer feedback in this comparison. It also has the highest rating, 2.7 stars out of 5, and the highest recommendation rate, with 50% of customers saying they would recommend the company. The positive side of the Wayfair experience is easy to understand. Customers value the company's wide product selection, competitive prices, successful replacements, and instances of helpful customer service. For shoppers who want to compare many furniture options without visiting multiple stores, that variety can be a major advantage. At the same time, the large number of reviews also reveals recurring problems. Customers report missing parts, damaged items, slow refunds, difficulty reaching customer service, and issues with delivery or contractor reliability. One reviewer faced a Wayfair delivery issue (#6907617), claiming that a sofa was left in their front yard despite paying more than $100 for white-glove delivery and assembly. Even though I paid for white glove delivery, my sofa got drop-shipped in my front yard on a Sunday… I had to pay him $100 for emergency help after I paid Wayfair $100+ for white glove delivery and assembly. That contrast helps explain why Wayfair ranks first despite its own share of complaints. Its star rating is the strongest among the five retailers, while customer reviews show that experiences can still vary considerably depending on the product, delivery, and how an individual problem is handled. How to Find Your Ideal Furniture Brand With so many negative reviews out there, how do you find the right furniture brand? Consider a few suggestions based on consumer insights. Keep the purpose in mind Is this a functional piece of furniture that needs to withstand heavy use, or is it more decorative? What do you need: functionality or aesthetic appeal? Often, it's worth it to spend more on functional pieces. Consider the duration Are you hoping to keep this piece of furniture for decades to come? Perhaps pass it down to your children? Look for companies that make high-quality furniture that will last. Reflect on the style Some furniture styles are fashionable, but fashion can change quickly. If you're hoping to add a bit of stylish fun to your home, look for quick and inexpensive furniture companies with plenty of style and easy shipping. Regard the reviews Finally, what are others saying about the company? If almost everyone has issues with the brand or the products, you might consider looking for your new furniture somewhere else. Selecting the Best Place to Find Furniture The furniture is very personal. It should fit your lifestyle and your personal sense of style. You want comfort and quality along with a price that's reasonable for both. It's wonderful when it all comes together but frustrating when things fall apart. Have you had issues with furniture companies in the past? Why not leave a review and share your customer experience? Let's help others prepare for unforeseen challenges and guide them toward positive journeys. Share your experience *Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.