Window World Reviews: Prices, Warranties and What to Know

The cost of window replacement can be quite high. According to a 2024 report by the Architectural Digest, the average price of one window replacement ranges between $234 to $1230. Therefore, when you are choosing a provider, you should do your due diligence to identify a reputable one.

Window World is one of the most reviewed window replacement companies on Pissedconsumer.com. This article provides an overview of the company’s ratings, reviews, and processes to help you make an informed decision, avoid construction issues, and ensure a smooth experience with window replacement. 

Number of Window World reviews – 1K

Window World rating* – 1.9⭐⭐

Claimed losses – $986K

Successful calls – 11%/154

Resolved issues – 17

Key Insights

• Window World offers financing through Wells Fargo to make window replacements more affordable for customers.
• Despite reasonable pricing, customers frequently complain about poor customer service, subpar quality of installation work, and challenges in making warranty claims. 
• To have a positive customer experience during window replacement and installation, read online reviews to understand common consumer issues, compare quotes from various providers, and ensure you know all dimensions, specifications, and requirements. 

Is Window World a Good Company?

We researched various aspects of the company, including its ownership, who makes the products, and customer experience, to find out if Window World is reliable.

Who Owns Window World?

Window World was started in 1995 by Leon Whitworth in Wilmington, North Carolina. According to the windowworldfrancise.com About Us page, the company was initially operated as a family business, and Leon sold windows on a small roadside. Over the years, Window World has grown to become one of America’s largest replacement window and exterior remodeling companies.  As a result of their current franchising model, Window World has more than 200 locally owned locations across 48 stores in the USA.

Source: www.windowworldfranchise.com/about-us

As at the date of writing this article, Window World is run by a team of Board Members, the CEO (Tammy Whitworth) and a management team who oversee the company at large, while franchise owners oversee the operations of their respective location.

Who Makes Window World Windows?

Window World does not explicitly state who makes their windows. However, they state on their about page that all their products are made in the USA. With that said, many consumers still ask “Is Window World a good company?” 

Window World reviews and rating

Window World reviews and ratings on Pissedconsumer.com indicate that customers are mostly dissatisfied with the company. While it has a 1.9-star rating out of a possible 5, 79% of customers give it negative reviews. They are mostly displeased with the World Windows customer service, exchange, and refund policies. Notably, out of 154 calls made to customer support on Pissedconsumer.com, 11% of customers had their issues resolved.

The top Window World complaints are in regards to:

• Poor customer service. Some customers complained that they attempted to get through to Window World customer support in vain.
• Poor quality of products.
• Failure to follow through with the installation schedule.
• Sloppy installation work.
• Leaving the customer’s house a mess after installation.
• Incorrect measurements.
• Difficulty making returns and getting refunds.

One of the Window World complaints highlights the common consumer issues when dealing with the company. The reviewer narrates that they spent $37,000 on roof, front, door, and window replacements. Unfortunately, the installation carried out by Window World contractors was of substandard quality, and they also canceled five corrective installation appointments. It took repeated attempts to contact the corporate office and reach an agreement:

Before we could reach an amicable agreement, I was served with a Warrant in Debt for my balance in full before Window World performed any of the corrective work promised in writing.

Although there are numerous negative Window World reviews, there are some positive posts too. Satisfied customers were happy with the Window World prices, customer service, and quality of products as depicted in review # 5351729:

The consultation for selecting and ordering my windows was quick and easy. Installation was completed as scheduled. Brian and DJ are a great team and did an excellent job…

How to Contact Window World Customer Service?

You can contact Window World customer service via their phone numbers, contact form or through the company's social media pages. 

What is the Window World phone number? 

The Window World phone number is 1-866-740-2100 for consumer issues. Their website also provides the following toll-free number for requesting for a free quote: 1-800-NEXTWINDOW. The operation hours are not indicated.

The support team can also be contacted via the Window World email address info@windowworld.com.

How to reach Window World customer service through the website?

You can also get in touch with Window World customer care by filling out the Contact Us form provided on the official website. The form requires your name, email address, phone number, zip code, county, store, and your questions or comments. Then, submit the form for the Window World customer representatives to respond.

Source: Window World Contact

Furthermore, there are over 200 Window World locations across the US. To find one near you, visit www.windowworld.com, go to the “Find a store” tab on your right-hand corner of the menu, and enter your zip code. You will be presented with a list of stores near you, including their physical address, store profile, and contact information.

Where is the Window World Corporate office located? 

If your issue requires you to visit the Window World headquarters, below is the address provided on the company’s contact page:

Window World Corporate Office
118 Shaver Street,
North Wilkesboro, North Carolina 28659
United States

With all these options provided, Window World reviews on Pissedconumer.com still indicate that several customers are unhappy with the window’s company customer support. The top Window World customer service complaints are in regards to difficulty scheduling installation appointments, shoddy work by the installers, and unhelpful customer service representatives.

For example, in Window World review # 4153837, the customer complained:

Window World will not speak to me or return my calls. Their customer service department is horrible, inept, and unresponsive. 

Does Window World Provide Warranty? 

The Window World Warranty page indicates that the company offers its customers a lifetime warranty on windows and patio doors. This is in a bid to ensure that they provide customers with durable and high-quality products.

According to the Window World warranty policy, the warranty includes:

• Vinyl parts coverage that covers vinyl components of the windows and patio doors against blistering, peeling, corroding, or rotting.
• Mechanical parts coverage on all mechanical parts including locks, vent stops, and balances.
• Insulated glass unit coverage on the double-pane insulated glass.
• A transferable warranty that can be assigned to a subsequent homeowner as long as the customer provides Window World with a warranty transfer form and pays the fee within 30 days of the sale of the home.

Source: Window World Warranty

However, the company notes that there may be restrictions and limitations to the lifetime warranty. Therefore, customers are advised to seek clarification about the Window World warranty terms at their local store.

How Much Are Window World Windows?

On PissedConsumer, Window World price affordability is rated at 2 out of 5 stars.

Window World reviews indicate that while some customers find prices affordable and the quality of products good, others associate the relatively low price of windows with low quality. Yet, many posters said that although they initially considered Window World for their seemingly lower prices, the total cost of purchasing and installation ended up being in the same range as the company’s competitors.

The Window World prices vary depending on the type and dimensions of the windows suitable for your home. To get a quote, visit the request quote page. You will be presented with a quote request form where you need to specify your:

• your name,
• email address,
• phone number,
• zip code.

You will then choose a Window World store near you and indicate the products category you are interested in. You may provide more details about your home and your needs, or ask questions about Window World products and services in the “Questions or comments” section. Once you are done with filling in the form, click on the “submit form” button and wait for a response from the Window World customer help.

Window World financing 

Window World offers customers various financing through Wells Fargo. You can apply for financing online or in person at a location near you. 

To apply for financing online, visit the Window World financing page and click on the “apply now” button, read through the terms of financing, and follow the process provided to apply. You will receive a decision about your financing application within a few minutes after completing the application process. If you qualify for financing, you will be able to make easy payments online.

Source: Window World Financing

Please note that according to the Window World FAQs page, financing options vary from time to time. It is best to get in touch with Window World customer service to enquire about the financing options and payment methods available at a given time.

For further clarification on pricing and financing, you may call the Window World phone number.

What are the factors that affect the cost of window replacement? 

Understanding the factors that affect the cost of window replacement can help you plan and budget accordingly. Below are key factors affecting the cost of window replacement:

• Size and number of the windows. The more the windows and the bigger they are, the higher the cost of replacement.
• Window design. Complex window designs, such as bay, bow, and high-energy-efficiency windows, are costlier to install.
• Need of the structural modifications for the frame. They make the installation process more complex and, thus, more expensive.
• Applicable local codes. They vary from state to state, and in some cases, specific fees and rates apply.
• Installation of additional features. For example, grills, decorative glass, or special hardware increase the overall cost of window replacement.

Tips for a Positive Customer Experience with Window World

Below are helpful tips to ensure a smooth customer experience with Window World: 

• Read customer reviews. Before going on to make your order, read Window World reviews to get insights on common consumer issues and the overall customer experience. Pay attention to both positive and negative feedback. 
• Take advantage of the Window World customer service. Call their team for assistance with product selection, pricing, and policies. Also, get an overview of their window replacement procedure.
• Compare costs. Request for quotes from different providers to compare with Window World prices. You do not necessarily have to go with the lowest prices, but compare them for the best value.
• Confirm your order. Once you have made an order, check that all details are in order, including your window dimensions and specifications, installation requirements, and prices, to avoid misunderstandings.

What has been your experience with Window World? You may comment below or leave a review on Pissedconsumer.com to help fellow customers make informed decisions and avoid window replacement mistakes in the future.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.