Window World is an American window and custom exterior remodeling company. They offer their customers a wide range of home remodeling products in the categories of patio doors, entry doors, sidings, and windows.
Number of Window World reviews – 929
Window World rating* – 1.9⭐⭐
Claimed losses – $790K
Successful calls – 13%/72
Customers willing to buy from Window World are looking for answers in regards to the quality of products and services offered by the company. To make it easy for consumers to find answers about the company, we looked through the company reviews and Q&A pages and identified the following top Window World FAQs.
- How can I contact customer service?
- Is Window World legit?
- What is their warranty?
- How much are windows?
- How can I remove the screens?
We then went ahead to seek answers and clarifications to the top Window World FAQs and complaints from www.windowworld.com and other reputable websites.
1. How Can I Contact Window World Customer Service?
You can contact Window World customer service via the various phone numbers, email address, fax or through the company's social media pages. PissedConsumer lists the following Window World contact information:
Window World Phone Number (Toll-Free): (800) 639-8946
Appointment Requests: (800) 639-8946, (866) 740-2100, (336) 667-2100
Window World Email: firstname.lastname@example.org
Below is the Window World headquarters address provided on the company’s contact page:
Window World Corporate Office
118 Shaver Street,
North Wilkesboro, North Carolina 28659
You can also get in touch with Window World customer care through the contact us form provided on the company's website.
Furthermore, there are over 200 Window World locations across the US. To find one near you, visit www.windowworld.com, go to the “Find a store” tab on your right-hand corner of the menu, and enter your zip code. You will be presented with a list of stores near you, including their physical address, store profile, and contact information.
With all these options provided, Window World reviews on Pissedconumer.com still indicate that several customers are unhappy with the window’s company customer support. The top Window World customer service complaints are in regards to difficulty scheduling installation appointments, shoddy work by the installers, and unhelpful customer service representatives.
For instance, in the Window World review (#2046550), the customer complained about poor customer service and sloppy installation work that damaged his walls.
They sent out a minimal crew which ended up rushing to finish. As a results 60% of the outside trim was damaged, substantial sheet rock damage on the inside, and above one of the front windows, knocked down 1/3 of the stone front...
2. Is Window World Legit?
Customers are eager to find out “are Window World windows any good?”
To find answers to this question, we looked at what the company website, what it promises its customers, and compared that against the customers’ experiences reported on PissedConsumer and other reputable review websites.
On their home page, the company positions itself as a go-to exterior remodeler in America. They offer energy-efficient windows, sidings, and doors to homeowners across America. The company further states that their services and products are aimed at improving the curb appeal, improving efficiency, and enhancing the quality of life, one home at a time. Ultimately, their mission is to provide quality products, professional installers, and comprehensive warranties that ensure the customer’s peace of mind.
Who Owns Window World?
Window World was started in 1995 by Leon Whitworth in Wilmington, North Carolina. According to the windowworldfrancise.com about us page, in the beginning, a company was operated as a family business and Leon sold windows in a small, roadside. Over the years, Window World has grown to become one of America’s largest replacement window and exterior remodeling companies. As a result of their current franchising model, Window World has more than 200 locally owned locations across 48 stores in the USA.
As at the date of writing this article, Window World is run by a team of Board Members, the CEO (Tammy Whitworth) and a management team who oversee the company at large, while franchise owners oversee the operations of their respective location.
Who Makes Window World Windows?
Window World does not explicitly state who makes their windows. However, they state on their about page that all their products are made in the USA.
With that said, many consumers still ask “Is Window World legit?”
As evidenced by the Window World complaints on PissedConsumer, customers have had varying experiences with the company. As at the date of writing this article, Window World had a 1.9-star rating on PissedConsumer, 2.8 stars on Trustpilot, and 4.6 stars on Better Business Bureau.
On Pissed Consumer, customers have claimed over 790k in losses with the majority of the reviews being 1 star and 2 stars. The top Window World complaints are in regards to:
- Poor customer service. Some customers complained that they attempted to get through to Window World customer support in vain.
- Poor quality of products.
- Failure to follow through with the installation schedule.
- Sloppy installation work.
- Leaving the customer’s house a mess after installation.
- Incorrect measurements
- Difficulty making returns and getting refunds
Although there are numerous negative Window World reviews, there are some positive posts too. Satisfied customers were happy with the Window World prices, customer service, and quality of products. For instance, in a 5-star Window World review (#1828446), a customer praised the company saying that they had installed the mom’s house with windows 7 years ago and the windows were still intact.
3. What is Window World Warranty?
The Window World Warranty page indicates that the company offers its customers a lifetime warranty on windows and patio doors. This is in a bid to ensure that they provide customers durable and high-quality products.
According to the Window World warranty policy, the warranty includes:
- Vinyl parts coverage that covers vinyl components of the windows and patio doors against blistering, peeling, corroding, or rotting.
- Mechanical parts coverage on all mechanical parts including locks, vent stops, and balances.
- Insulated glass unit coverage on the double-pane insulated glass.
- Transferrable warranty that can be transferred to a subsequent homeowner as long as the customer provides Window World with a warranty transfer form and pays the transfer fee within 30 days of the sale of home.
However, the company notes that there may be restrictions and limitations to the lifetime warranty. Therefore, customers are advised to seek clarification about the Window World warranty terms at their local store.
4. How Much Are www.WindowWorld.com Windows?
On PissedConsumer, Window World price affordability is rated at 3 out of 5 stars.
Window World reviews indicate that while some customers find prices affordable and the quality of products good, others associated the relatively low price of windows with low quality. Yet, many posters said that although they initially considered Window World for their seemingly lower prices, the total cost of purchasing and installation ended up being in the same range as the company’s competitors.
The Window World prices vary depending on the type and dimensions of the windows suitable for your home. To get a quote, visit the request quote page. You will be presented with a quote request form where you need to specify your:
- your name,
- email address,
- phone number,
- zip code.
You will then choose a Window World store near you and indicate the products category you are interested in. You may provide more details about your home and your needs, or ask questions about Window World products and services in the “Questions or comments” section. Once you are done with filling in the form, click on the “submit form” button and wait for a response from the Window World customer help.
Window World Financing
Window World offers customers various payment methods and financing options. You can apply for financing online or in person. To apply for financing online, visit the Window World financing page and click on the “apply now” button, read through the terms of financing, and follow the process provided to apply. You will receive a decision about your financing application within a few minutes after completing the application process. If you qualify for financing, you will be able to make easy payments online.
Please note that according to the Window World FAQs page, financing options vary from time to time. It is best to get in touch with Window World customer service to enquire about the financing options and payment methods available at a given time.
For further clarification on pricing and financing, you may call the Window World phone number.
5. How Can I Remove Window World Screens?
Window World does not provide a specific procedure for removing Window World screens. However, an article in Homeguides.sfgate.com provides the following procedure for removing an interior window screen:
- Open the window glass by sliding the lift tabs up with your middle and index fingers.
- Keep your index and middle fingers on the lift tabs and use the other hand to hold the bottom of the screen.
- Lift the bottom of the screen to take it out of the groove.
- Using both hands, hold the screen and pull it towards you. To prevent breakage, gently slide the bottom of the screen through the first opening and then allow the screen to follow.
Window World positions itself as a top windows and doors remodeling company in America. Its promise to the customers is to offer them energy-efficient, durable, and high-quality products at an affordable price. While some customers put 5-star rating, many others expressed their dissatisfaction with the company and rated it at 1 or 2 stars. The top Window World complaints are in regards to poor customer service, shoddy installation work, and poor quality of products.
If you have shopped at Window World before, leave a review on Pissedconsumer.com to help other customers make an informed decision.
Do you need further assistance with your Window World complaint, review, or question? You are welcome to ask a question on the Window World Q&A page.
Health and Beauty Expert
Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
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