Cons

Customer service,

Never return phone calls,

Customer service and quality

Pros

Installation crew,

Price,

Look of the windows

Number of Successful Connections

43/60%

Number of Resolved Issues

13

Rating*

1.9 out of 5 stars

Number of Reviews

879

Customers looking to buy from Window World are looking for answers in regards to the quality of products and services offered by the company. By looking at Window World reviews and Q&A pages on PissedConsumer, consumers can tell what to expect when interacting with the company.

In an effort to make it easy for consumers to find answers to the top questions, we looked through the Window World reviews and Q&A pages and identified the below top Window World FAQs.

  1. How can I contact customer service?
  2. Is Window World legit?
  3. Who makes windows?
  4. Who owns www.WindowWorld.com?
  5. How much are windows?
  6. Where is WindowWorld.com based?
  7. How can I remove the screens?

The top Window World reviews are in regards to customer service, Window World refund policy, Window World warranty terms and product quality among others.

We then went ahead to seek answers and clarifications to the top Window World FAQs and complaints.

1. How Can I Contact Window World Customer Service?

You can contact Window World customer service via the various phone numbers, email address, fax or through the company's social media pages. PissedConsumer lists the following Window World contact information:

Window World Toll-Free Phone Number:

(800) 639-8946

Appointment Requests:

(800) 639-8946

(866) 740-2100

(336) 667-2100

Window World Email:

info@windowworld.com

Corporate Office Address:

Window World Corporate Office

118 Shaver Street

North Wilkesboro, North Carolina 28659

United States

Fax:

(336) 667-9100

You can also get in touch with Window World customer care through the contact us form provided on the company's contact page.

Window World contacts

2. Is Window World Legit?

Window World, on the about page, indicates that their products and services aimed at improving the curb appeal, improving efficiency, and enhancing the quality of life, one home at a time. The nationally known, locally-owned company indicates that they take pride in delivering top-quality products and unbeatable services.

is Window World legit

Most customers would like to know if indeed company delivers top-quality and unbeatable services. We looked through Window World reviews on PissedConsumer.com to find out if company follows through with their promises. As evidenced by the Window World complaints on PissedConsumer, customers have had varying experiences with the company.

As at the date of writing this article, Window World had a 1.9-star rating on PissedConsumer. Customers have claimed over $700,000 in losses. Rating statistics on PissedConsumer reveal that majority of the Window world reviews are rated as 1 and 2-stars with only 30 out of 379 reviews being 5 stars.

Customers satisfied with the company’s products and services were particularly happy with the installation services, price of products and how good the windows look after being installed. Here is a sample 5-star Window World review:

I met with their representative and was satisfied with the plan to install my new windows. The installers came when promised and did a great job. There was no mess or inconvenience during the installation. Since then, I have been very happy with my windows. It's nice to be able to tip the window into the house for cleaning, so I don't have to get on a ladder. I had a small issue with one of the windows, and they came out right away to fix it…”

On the other hand, numerous consumers have expressed dissatisfaction with the company’s products and services. The top Window World complaints are in regards to:

  • Poor customer service. Some customers complained that they attempted to get through to Window World customer support in vain.
  • Poor quality of products.
  • Failure to follow through with installation schedule.
  • Sloppy installation work.
  • Leaving the customer’s house a mess after installation.
  • Incorrect measurements
  • Difficulty making returns and getting refunds

In Window World review #1603490, the customer complains about poor customer service, unfavorable warranty terms and poor quality of the product.

“Our Window World windows were purchased in 2010. In less than 10 years, they have become completely defective.

This is a very low-quality, poorly-made product and Window World customer service does not back their product. Out of the 10 Window World windows installed in my home, 7 have developed leaky seals that allow gas between the panes to escape- resulting in a window panes that are impossible to see through. Because of the volume of product that has been affected, it is clear that this is not an isolated problem, and that their product is defective on a widespread scale. When I contacted customer service to resolve this issue, they offered to sell me more windows (with a small discount) with no warranty for the new windows...”

3. Who Makes Window World Windows?

Window World does not explicitly state who makes their windows. However, they state on their about page that all their products are made in the USA.

Made in USA

We proudly source materials from the USA, and we’re committed to following this tradition.”

4. Who Owns Window World?

Window World was started in 1995 by Leon Whitworth in Wilmington, North Carolina. According to the windowworldfrancise.com about us page, in the beginning, a company was operated as a family business and Leon sold windows in a small, roadside. Over the years, Window World has grown to become one of America’s largest replacement window and exterior remodeling companies.  As a result of their current franchising model, Window World has more than 200 locally owned locations across 47 stores in the USA.

Who owns Window World

As at the date of writing this article, Window World is run by a team of Board Members, the CEO (Tammy Whitworth) and a management team who oversee the company at large, while franchise owners oversee the operations of their respective location.

5. How Much Are www.WindowWorld.com Windows?

The price of Window World windows varies depending on the type and dimensions of the windows suitable for your home. To get a quote, visit the request quote page.  You will be presented with a quote request form where you will be required to provide:

  • your name,
  • email address,
  • phone number,
  • zip code.

You will then choose a Window World store near you and indicate the products category you are interested in. You may provide more details about your home and your needs, or ask questions about Window World products and services in the “Questions or comments” section. Once you are done with filling in the form, click on the “submit form” button and wait for a response from the Window World customer help.

how much are window world windows

Window World offers customers various payment methods and financing options. You can apply for financing online or in person. To apply for financing online, visit the Window World financing page and click on the “apply now” button, read through the terms of financing and follow the process provided to apply. You will receive a decision about your financing application within a few minutes after completing the application process. If you qualify for financing, you will be able to make easy payments online.

Window World financial options

Please note that according to the Window World FAQs page, financing options vary from time to time. It is best to get in touch with Window World customer service to enquire about the financing options and payment methods available at a given time.

6. Where Is Window World Based?

According to the Window World contact us page, below is the Window World headquarters address:

 Window World Corporate Office
118 Shaver Street
N. Wilkesboro, NC 28659”

However, there are over 200 Window World locations across the US. To find one near you, visit www.windowworld.com, on the “Find a store” tab on your right-hand corner of the menu and enter your zip code. You will be presented with a list of stores near you, including their physical address, store profile, and contact information.

Window World locations

7. How Can I Remove Window World Screens?

Window World does not provide a specific procedure for removing Window World screens. However, an article in Homeguides.sfgate.com provides the following procedure for removing an interior window screen:

  1. “Slide the window glass open. Locate the finger lifts, also known as lift tabs, at the bottom of the window screen. The tabs are usually made of metal or plastic. Pull up on the lift tabs with your index and middle fingers until you feel the screen lift slightly. Apply pressure with your fingers, forcing the tension-spring mounts at the top of the screen to compress.
  2. Keep your fingers on your left hand on the lift tab and grab the bottom of the screen with your right hand. Lift the bottom of the screen out of the groove in the millwork.
  3. Hold the screen with both hands and pull it out of the window toward you. Slide the bottom of the screen through the opening first, and the rest of the screen will follow. You may need to tip the screen to one side or the other to pull it through the window

how to remove Window World screens

Do you need further assistance with your Window World complaint, review, or question?

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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Legal disclaimers:

1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.

2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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