Is Aspen Dental Good? Top Customer Questions Answered

Aspen Dental is a large network of dental care providers, with offices in almost every state. The company advertises “comprehensive and affordable dental services,” but customers have questions. 

Consumers often ask: Is Aspen Dental Good? They also have questions about what is covered, how much it costs, and what they should do if something goes wrong. We dug into the Aspen Dental reviews on PissedConsumer.com as well as the information on the official l website to find answers. 

Number of Aspen Dental reviews – 5K

Aspen Dental rating* – 1.7⭐⭐

Claimed losses - $5.3M

Successful calls – 5%/2.2K

Resolved issues – 48

Key Insights:

• 84% of the reviews left on PissedConsumer.com about the company are negative, and one of the most frequent inquiries during calls to customer service is about payments.
• If you face a consumer issue with Aspen Dental, contact the local office directly for the best service. 
• If you need to schedule an Aspen dental appointment, you can easily do so by visiting their scheduling page on the official website. To modify or cancel your appointment, call the local office.

Have you already tried to find the answers to your Aspen Dental questions? It can be hard to pick through the many pages of the website to find the information you need. Read on for reviews and information that address your and other consumers’ questions about this company. 

Is Aspen Dental Good?

To find the answer to the customer question “Is Aspen Dental good?” we looked at what reviewers tell on PissedConsumer. Only 6% of the Aspen Dental reviews left on the platform are positive. Many of the Aspen Dental complaints center on the lack of communication and poor customer service. Frustrated customers reach out to the company about consumer issues with treatment, missing refunds, and unexpected bills. Only 5% of the callers are satisfied with the assistance they receive from the company. 

Pros and Cons of Aspen Dental

Customer experiences show that there are some positive and negative aspects of the company. 

The pros and cons of Aspen Dental seem to vary by location. In fact, the locations made the list of pros. Some customers said that there are many benefits once you find the right branch of the office. They also mentioned the staff and location as positive.

According to online reviews, the list of cons is long, however, including issues with untrained and unprofessional staff members, as well as unclear billing practices, false advertisements, and horrible scheduling practices.

One frustrated customer explained that the company always seems to “have a reason to squeeze more money out of a person.” The reviewer visited two locations about a denture fix, was given two very different quotes and determined: 

It seems to me that their pricing is random, and that they test your financial limits. Why would it cost $400 to fix them at one location and $800 just a few miles away?

How to Contact Aspen Dental Customer Service

There are several options for contacting Aspen Dental customer service. 

What is the Aspen Dental customer service phone number?

The nation-wide Aspen Dental customer service phone number is 844-296-0187. You are also able to call the individual locations during Aspen Dental hours of operation. 

Source:  Aspen Dental. Contact Us 

Some customers find that even calling and talking to customer service isn't helpful. One reviewer explained in their online complaint that 

Aspen Dental is the WORST company I have ever dealt with in my 68 years on this planet… Aspen's customer service representatives and district supervisors routinely make promises they do not keep.

What is the Aspen Dental Email?

If you'd rather communicate by email and have questions about mobile text message alerts or services, you may contact patientservices@aspendental.com. For any inquiries regarding the official website's Terms of Use, you may send an email to webmaster@aspendental.com.

However, if you need a quick and urgent answer to your questions, call Aspen Dental customer service or reach out to your local office directly.

Where is Aspen Dental's main office located?

There are hundreds of branch locations for Aspen Dental, so there is not one main location. You can find the full list of locations on its official website. 

What are Aspen Dental hours?

While local branch office hours may vary slightly, you can expect Aspen Dental branches to be open from 8 am until 4:30 or 6 pm most workdays, with shorter hours on Fridays. You can also call the Aspen Dental Call Center about consumer issues after office hours. The Call Center hours are 6:30 am – 11 pm Monday through Friday with slightly shorter evening hours on the weekends.

How Can I Schedule or Reschedule an Aspen Dental Appointment? 

Setting up an Aspen Dental appointmentis straightforward when you work through www.aspendental.com.

Source:  Aspen Dental FAQs 

There is a button on the home page and every page of the site to schedule an Aspen Dental appointment. After clicking that button, you will be taken to the scheduling page that asks for your location and information.

Source:  Aspen Dental. Schedule appointment

There is a button on the home page of the site to schedule an appointment. After clicking that button, you will be taken to the scheduling page that asks for your location and information.

Once you’ve entered all of your information and your location, you will have your choice of times for an appointment. You will also be asked to enter your patient information including any dental insurance details.

If you’d rather not schedule online, you can also call the local office to schedule or reschedule an appointment. 

Despite best efforts, however, customer experience with booking appointments can vary. One customer in the Aspen Dental complaint explained that the company “never contacted me about my procedure” despite the customer leaving multiple voicemails. Even after finally booking, Aspen Dental called and “said we overbooked” and canceled the appointment. The customer claims 

And Ive called back with VM and no response. You cant make this stuff up…No communication. Lack of care and concern for others. No follow up.

How Do I Cancel an Aspen Dental Appointment?

You will need to call the local office to cancel an Aspen Dental appointment. In the company’s FAQ to address consumer issues, customers are encouraged to call the local Aspen Dental office to modify or cancel the appointment. To adjust an Aspen Dental appointment, you will need to be sure you are calling during office hours. 

Source:  Aspen Dental FAQs

How Much Dentures Cost at Aspen Dental?

There are advertised specials for dentures on www.aspendental.com for a specific location, and these offers can vary, which makes it hard to pin down an exact Aspen Dental cost.

When addressing the question of cost in the Aspen Dental FAQs page, the company states that Aspen Dental cost for dentures “starts at $399 per arch.”

Source:  Aspen Dental. Pricing offers

There is also a breakdown of options that affect pricing for dentures. The cost of dentures can be complex, which is why it shows up frequently in Aspen Dental complaints.

Source:  Aspen Dental. Pricing offers

Ultimately the exact price of dentures will be determined after your Aspen Dental appointment and consultation. 

What Insurance Does Aspen Dental Accept?

The company does accept insurance and partners with many insurance companies. The Aspen Dental insurance partners are listed on the company’s website in alphabetical order. 

However, consumer insights tell us that having insurance doesn’t necessarily mean an easy solution at the dentist. Aspen Dental reviews show that some customers struggle with payment policies and have issues despite insurance coverage. 

One reviewer says that though they “have always had dental insurance,” the company charges “like you do not have insurance or any coverage” and explained their situation with cleaning price, which was covered by their insurance:

They have told me that I should not be paying anything out of pocket for a cleaning. Yet when I go for a cleaning, the prices range from $55-$300.

What Warranties and Guarantees Does Aspen Dental Offer on Dentures?

The Company offers a Dentures Money Back Guarantee as well as a limited warranty. The Aspen Dental FAQ page about dentures includes some details, but there is also a page of the website dedicated to consumers’ questions about dentures and the guarantee.

According to FAQs, Aspen Dental’s money-back guarantee covers issues with fit, comfort, functionality, appearance, and complications from dental work, including implant failure or certain denture damages.

However, the money-back guarantee, which is focused on the customer experience, is not the same as Aspen Dental warranty, which specifically covers the replacement of defective materials and workmanship.

Dentures and implants are also covered under a limited warranty. Aspen Dental is clear that their dentures warranty does cover “breaks, cracks, and damaged prosthetic teeth.” It does not, however, cover “normal denture and implant wear, loss, discoloration, neglect or abuse.” The warranty also does not cover, “Gum and bone changes due to remodeling or weight fluctuations that result in ill-fitting dentures or implant solutions.”

Source:  Aspen Dental Denture and Implant Warranties

In review #3716566 the customer explained that “dental implants broke” but when her husband visited the office, they “proceeded to bill him over $800.00.” The review claims that 

He dentures were also under warranty and should have not had to pay anything at all!

Sharing Aspen Dental Experiences

So, is Aspen Dental good? The opinions are divided. Some are satisfied with the services and treatment, while others are frustrated and unhappy. With hundreds of locations, it makes sense that customer experiences will be different. What was yours like? You may share your opinion in the comment section or leave a review on PissedConsumer.com to help fellow customers find answers to their questions.

*Disclaimer: Ranking and statistics are based on our users’ review texts and Pissed Consumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.