|Planet Fitness reviews - 1865|
|Planet Fitness rating* - 2.4⭐⭐|
- What are the perks of a Planet Fitness Black card membership?
- What are membership rates?
- What are the age restrictions at the club?
- How can I cancel a Planet Fitness membership?
- What is the refund policy?
What Are the Perks of a Planet Fitness Black Card Membership?
According to the Membership page on the Planet Fitness website, a Black Card membership offers the following:
- Unlimited Access to Home Club
- Free Fitness Training
- Free Wifi
- Reciprocal Use of All Planet Fitness® Locations
- Unlimited Guest Privileges at All Planet Fitness Locations
- Use of Tanning
- Unlimited Use of Hydromassage
- Unlimited Use of Massage Chairs
- Unlimited Total Body Enhancement
- 1/2 Prices Cooler Drinks (Restrictions may apply)
- 20% off Reebok Products
Some of these benefits are offered only at selected locations where the services are available. Some services like Hydromassage and WiFi may not be available at every Planet Fitness location. Another benefit of a Black Card membership is experiencing variety across different locations. For more information regarding Black Card Membership and other, you may contact Planet Fitness customer service.
What Are Planet Fitness Membership Rates?
According to the Planet Fitness Membership page, there are two levels of membership offered at the gyms. The standard membership is $10 per month. The Black Card membership is $21.99 at participating locations.
Both levels of membership offer access to the fitness equipment and training as well as to WiFi. The Black Card membership offers additional benefits including unlimited guest privileges, use of the tanning beds, massage chairs, and hydromassage among others.
Both levels of membership require a start-up fee when you sign-up as well as an annual fee. The start-up fee can vary by club location and promotional offer. This Planet Fitness location in Houston, Texas is advertising a $5 sign-up fee at the moment of this writing, for example.
At the bottom of the list of features from the different membership options, labeled as terms and conditions of the membership arrangement, there are also details about an annual fee of $39 that is billed shortly after February 1. These details can be found on individual Planet Fitness location websites.
In case you want to know more about PlanetFitness.com membership fees, call Planet Fitness customer service on Pissed Consumer.
Read what are the perks of a Planet Fitness Black Card membership or return to "Top 7 Consumer Questions to Planet Fitness Customer Support"
What Are the Age Restrictions at Planet Fitness?
According to the Membership FAQ page on the Planet Fitness site, you may join Planet Fitness at age 13 provided you are accompanied by a parent or a legal guardian when you sign-up and when you are working out. The fitness chain does not allow any members under the age of 13 as one frustrated parent discovered.
The Planet Fitness reviewer explained in the review #399368, “I called to see if I could join with my daughter who is under the age of 10 but was recommended by her doctor to do some cardio activities. All I wanted was for she and I to go walk and do the stepper. I was told they WILL NOT ALLOW ANYONE under the age of 13 to join! Now how is it that you want to cure childhood obesity but have an age limit even with an adult not leaving their side?!...”
The reviewer’s experience is consistent with the company’s policy as it is stated online. Additionally, once you are old enough to join the club, young members will need to be accompanied by a parent or a guardian inside the club until you are 16 years old. Once you turn 16, you may keep a signed waiver on file and work out alone at the club location. When you turn 18 years old, you are eligible for a Black Card membership provide you have a valid ID.
You can use Planet Fitness customer service info to find out more details about age restrictions at its fitness centers.
How Can I Cancel a Planet Fitness Membership?
Canceling membership is addressed on the Frequently Asked Questions page of the Planet Fitness website. According to the site, “You can fill out a cancellation form at the front desk of your home club, or send a letter (preferably via certified mail) to your club requesting cancellation.”
In-person or by certified mail are the only two options available as the business specifies that “Memberships can’t, unfortunately, be cancelled by email or phone.” Additionally, the website reminds patrons that “your cancellation request is subject to any obligations of your membership agreement.”
Planet Fitness representatives will not cancel of even call back patrons looking to cancel memberships over the phone as this frustrated Planet Fitness customer discovered in Planet Fitness review #1371352. The customer explained, “...I want to cancel my membership but have a representative do it for me because I was in a car accident and lost a leg and the other is paralyzed so it's not like I can just drive down there drop it off myself.” He requested, “Someone please get back to me via call! Not email.”
It would seem even in a situation following a car accident and limited mobility, the gym requires cancellation in person or by certified mail. If you need to know Planet Fitness corporate office address to cancel your membership, you can use company customer service info on Pissed Consumer.
What Is the Planet Fitness Refund Policy?
Consumer’s questions about refunds are popular. Planet Fitness FAQs page says that the company directs all billing and refund questions to the storefront locations. The page states, “Your local club is the best place to go for help with any billing-related issues (including requesting refunds).”
The refund policy may also be addressed on your membership agreement. When answering a different question about canceling a membership, the Planet Fitness customer service tab reminds consumers that “your cancellation request is subject to any obligations of your membership agreement.”
This may include specifics relating to refunds or partial refunds as well. In some cases, this may also require you to cancel your membership before a specific date to avoid being charged on a monthly basis.
Reach out to Planet Fitness customer support in case you need to know more information about the company refund policy.
By Rebecca Garland
Business and Education Expert
Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Master’s degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.
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