Rebecca Garland
Rebecca Garland
Business and Education Expert

Facebook is immensely popular, but there are some drawbacks to the popular social media app. Chief among these is the difficulties customers have with calling the Facebook customer service number. Users are having a hard time when they try to contact Facebook, and that brings many of them to PissedConsumer looking for answers or alternative means to get in touch.

Facebook Questions and Answers

Number of Facebook reviews – 81.8K

Facebook rating* – 1.8⭐⭐

Claimed losses – $85M

Successful calls – 23%/570K

Resolved issues – 704

It can be tougher than you’d think to contact Facebook by phone. Fortunately, there are other ways to get in touch with the Facebook Help Center that may be a bit more successful. From automated help menus to speaking with representatives, we’ll take you through the Facebook customer service options.

Is Facebook Customer Service Good?

Facebook is a large company with a well-known, heavily used app. You’d be right to think that customer service is a large part of what the company does, but it can be frustrating to contact Facebook if you don’t know the right channels to use. Facebook Help Center features heavily in reviews left online about the company.

In her video review, one user explains how she got caught in a Facebook scam. A scammer, posing as a friend, convinced her to send funds and her personal information to take control of her account and scam others using her account. Among her Facebook complaints, the reviewer notes that she clicked on the security links sent by Facebook and found them expired.

She then tried to call Facebook support “was told to resend my ID, which I did and STILL NOTHING WAS DONE!!” At the time of writing, her issue with Facebook customer service is still unresolved.

Another reviewer (#4080988) recently posted that her Facebook account has been hijacked by someone who now has access to her son’s pictures. She claims that the hacker is “putting my family in jeopardy.” 

She hopes that Facebook customer support can find the person who took over the account and get her “account back to its rightful owner.” She ends her review by stating that if customer service can’t do that, they are “not doing your job.

Facebook user review

This reviewer is hoping that Facebook support comes through for her and her family’s safety. However, the sheer volume of complaints on PissedConsumer about accounts being hacked and hijacked with no resolution may not bode well for her issue.

Another reviewer (#4080142) has a similar issue without resolution by customer support. She had her Facebook account hacked and took the necessary steps required by Facebook to have it restored. According to her, it is still locked, and she feels that Facebook “needs to upgrade and actually be there for their customers!

Facebook user feedback

What are Facebook Pros and Cons?

Facebook has become a commonplace way to stay in touch with friends, family, and companies. Businesses are using Facebook as a platform for customer engagement, and Facebook users can build communities around their interests, both commercial and not.

Of course, there are some Facebook pros and cons. There are a few areas where Facebook doesn’t come through quite as strongly. As with any online platform, there are bullies and technical difficulties. Facebook has struggled to stay ahead of customer service issues as well. It can be hard to contact Facebook support at times.

Facebook Pros

  • Connecting with friends and family
  • Storage for pictures and information
  • Socialization
  • Business development
  • Networking

Facebook Cons

  • Poor customer service
  • Security issues
  • Bullying and harassment
  • Logging in issues
  • Difficulties restoring account

How to Call Facebook Support?

Customers are frustrated when they try to call Facebook support. When they do get on the phone to try to figure out how to call Facebook support, they often are given the runaround by an automated phone answering service.

The Facebook customer service number does not show up easily on the social media platform. If you dig enough, you can find the local Facebook customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results.

When you try to contact Facebook this way, you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. Thousands of Facebook reviews have shared how frustrating this sort of loop can be. But if you can’t get answers over the phone, you still get other ways to contact Facebook customer service.

How to Contact Facebook Customer Support via Social Networks?

Facebook.com is among the first social media websites, so it makes sense that you can contact Facebook customer service through social media channels. If the Facebook customer service number was useless for you, try contacting their support via social media.

Facebook Twitter (@Facebook) – The account is active and allows options for tweets and replies. If you have a Twitter account, you can contact Facebook this way. It may not be a Facebook support number, but it might give you a public platform for a serious complaint.

Facebook Instagram (@Facebook)– Facebook and Instagram are linked, so you may be able to send messages and find support through this channel as well.

Facebook Help Center (https://www.facebook.com/help/) – It is available through the Facebook app or website. In the Help Center, you can find articles and how-to information about common issues. Additionally, you can follow action links for help with specific issues. Many of the Facebook reviews on PissedConsumer address hacking, for instance. If you follow the links in the Help Center, you can find the necessary information about dealing with suspicious activity and reporting hacking.

Facebook Help Center

How to Contact Facebook Customer Service via Email?

It is possible to contact Facebook customer service through email. If you listen to the recorded messages when you call the Facebook customer service phone number, you do get some information on email addresses. The Facebook email address in those messages is press@FB.com if you are with the media or records@FB.com if you are with law enforcement. Neither of those is the Facebook email address you are looking for if you have issues with your account.

How to Get Help From Facebook?

To contact Facebook, you would do best through the Help center on your account. It’s not a specific Facebook email address, but it does work in a way similar to sending an email. To send a Facebook complaint this way, start by logging into your account.

Then look for a downward-facing arrow on the top right. From there you can either “Give Feedback” about a problem with the system or click on “Help & Support” for additional assistance.

Facebook settings

After clicking on Help & Support, you have the option to send a message to the Support Inbox. This works like a Facebook email and is a good way to ask about a specific problem. You can also Report a Problem which is a more generic form about issues with the platform.

Facebook support inbox

Once you’ve clicked on Report a Problem, you’ll see an option to either Help us improve Facebook or to let them know Something went wrong.

give feedback to Facebook

This option is designed to allow you to report a broken feature of the site. While not a Facebook support number, it does provide a nice opportunity to leave a detailed response about something you’ve encountered with the site.

how can we improve window

There is a long drop-down list of choices about why you’ve decided to contact Facebook support. Then you can include a detailed report of what happened along with a screenshot of what you’re seeing on your end.

Once you’ve completed the report, you’ll submit it and wait for a response from Facebook customer service. While you are waiting, you can also browse the Facebook Help Center to see additional information you can find.

If you do select Support Inbox, you can see information about reports you’ve made and messages from Facebook about your account.

Facebook support inbox message

At the very bottom of the Support Inbox is an option to send a new message to the Facebook support team. This is the button you would click to send an email-like message.

How to Use Facebook Help Center?

The Facebook Help Center is a great way to get information about issues you might be having with the site without having to try and contact a customer service representative. The Facebook Help Center is designed to provide information for site users, allowing them to avoid having to contact Facebook support directly.

To use the Facebook Help Center, start by clicking on the small arrow under your profile picture in the top right corner of the Facebook screen. Then select Help and Support.

From there you should select Help Center. This will open the Facebook Help Center in a new tab.

Inside the Facebook Help Center, you can browse topics or search for something specific that you might be having issues with using the search bar. The main page also offers six popular topics like Account Settings, Login and Password, Privacy and Security, Pages, Groups and Marketplace. There is a section if you have questions about Security or Login information.

By clicking on the Login and Password option, you can fix login issues and reset your password without having to wait for Facebook support assistance.

Facebook Help Center categories

There are so many great ways to use your Facebook account. You can keep up with friends and family members, join groups, follow videos or share your story life. You can even sell things through the Facebook marketplace. With so many ways to use the social media app, it’s frustrating when you get locked out or need help from the Facebook Help Community. Whether you’re calling or trying to chat with Facebook support, it’s natural to want help when you need it most.

To share your experience or issues with Facebook, please write a review on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Norman Robinson #4900
My Instagram account was mistakenly disabled by Instagram. I am so upset. They told me to wait 24 hours. It’s been 3 days now. I’ve filled out all the forms and still haven’t heard back from Instagram. So frustrating.
Walter mcneill #4931
Fb keep sending messages to my cell phone reference New Facebook friend suggestion , I never gave fb my cell phone number and never given fb permission to intercept or deliver any information to me by means of my Cell Phone .At this time and on this date I am demanding face book to Stop sending suggestions of people who wants to befriend me and too of out of the names that you send to my cell phone by text message I don't know who they are .
Anonymous #4939
Some evil dude created on FB a profile with my email, my name and credential. That person posted a picture of 2 people kissing as my picture with my professional information. I have contacted FB at several occasions about this fake account and the picture. They have not deleted the account. Is there any other way to repot FB for not complying to my request? I found that my right was violated.
Lisa Marotta #5132
I'm having trouble logging in to fb none of the passwords work I did change my number and email 2 yrs ago due to being hacked I want to get a new phone and since I don't know or am able to change my password I won't be able to install my fb account on my new phone I've tried everything please help I don't want to not have my fb.
Isabel Sanchez #5184
I've not done a thing wrong and Facebook shows my account as good and no laws broken as to their community standards. However, can't post etc. Tried sending them screenshots that my account has no issues pending and still can't use my fb. They are the bully's and this insanity is harassment.
Michael S Foti #5241
I'm handicapped since a lady hit on my bike back in 8/9/99. My account has been turned off, but I don't why. I've received a message 3 days ago saying "Michael, you have only 19 days left to take action. Hi Michael, We noticed that you didn't finish the steps to disagree with our recent decision on your account. We want to help you get back on Facebook, so we give everyone 30 days to and you have 19 days left to complete this, before your account is permanently disabled." I don't know why this happened, because I rarely put anything down except wishing my friends A Happy Birthday and a few other things. I don't understand at all and I haven't seen anywhere that I could do something about it. Please tell me why you've done this to me and hopefully you'll feel free to return my Facebook page to me.
Nick Wooten #5272
Same here. I have a new phone number but I still have access to the other phone number on the locked account t as well as both the emails on my locked account. I make my living off Google games which are all tied into thus account. Why can't I use my emails or the other phone number on. The account. Thars the one I signed up with anyway
Solomon Awuah #5307
I have a new cell phone and I clicked on 'f' facebook to logon in. I was told some one had changed my password and facebook wanted to help me reset my password. I was told to enter my cell number to be sent an SMS 6 digits number. I have checked my messenger and no SMS was found. There is no option to send the SMs via phone call. I cannot talk to a live fb agent...what can I do ? THANKS
Sandra #5308
I can no longer access the code generator on my Facebook app on my iPhone! It’s saying ‘not available’ and I’ve used it before to give me the code to my ‘two factor authentication’ to get back into my Facebook account on my computer.So now I’m locked out of my own FB account on every other device other than my phone (right now) because of the two factor authentication step that I cannot get access to codes to let me back in!!! So if I lose access to my phone, stolen, damaged or even get out of my Fb account on the app on my phone I will never be able to get back in! Has anyone else had this problem? I have sent multiple reports to FB support, which we all no is almost ‘pointless’ - but I use my Facebook account for work and really need access to the recovery codes to get back into my account on Facebook on my computer - I cannot rely solely on my phone … so frustrating
SANDY JONES #5309
I just want help to get refunds from Facebook marketplace. I bumped up an add for something I was selling. I thought the bump up fee was a one off payment of $4.40. Turns out it was a recurring amount. I have since cancelled this. But I want a total of $66.15 refunded. How do I get in touch with Facebook marketplace to get this money refunded?
Anonymous #5312
Facebook has been holding over $200 of payments for me since may1st. Will not let me add a new bank account or anything to collect my money. Have written many times to customer supper with no answer in two months. This is terrible.
Alyssa L McKelvey #5315
I have been trying to get Facebook to delete all related pages with my name and picture on it for 6mths now. A hacker from Minneapolis, Minnesota has hook herself to my account. Trying to get Facebook to act on this I have now gotten hacked with money taken out my account because I got a hold of the wrong people to care of it. Now I lost over 2000,00 dollars because I can't get anyone at Facebook to care of the problem and get rid of accounts that have my name on it and picture. Just so you know are scammers are posing as you guys to and scamming people under your name.
Anonymous #5318
My phone was broken then I wants to open my facebook account from another phone but it's not opening and says that to open my account from previous phone,how is it possible?Meta wants to access my real identity how can I open my facebook account?
ReginaBurnett3 #5323
Hello, my account has been hi-jacked and I'd really love if someone can help me recover it. I have the email being used to overtake my account as well
Lanett sewell #5374
My page been hacked they on my page doing all type of fraud and they have a picture of my identification.
Clint olivas #5386
I'm trying to get my Facebook. Back but I got new phone.now can't get my account back.
Bradley Griffy #5388
My Facebook has been hacked in and I would like to recover it ples help
Peeran Khan #5392
I am facing issue in logging in to Facebook and even after sending the document, I am not able to login.... No support is available from here.
Katrina #5405
Facebook page and personal information hacked, facebook refuses to help nor be responsible for the actions of hackers. They have the means to protect us, but I think this is also an inside job.FK
Sue childs #5408
I have been disabled by Facebook thanks to a nasty hacker.