Rebecca Garland
Rebecca Garland
Business and Education Expert

Facebook is immensely popular, but there are some drawbacks to the popular social media app. Chief among these is the difficulties customers have with calling the Facebook customer service number. Users are having a hard time when they try to contact Facebook, and that brings many of them to PissedConsumer looking for answers or alternative means to get in touch.

Facebook Questions and Answers

Number of Facebook reviews – 81.8K

Facebook rating* – 1.8⭐⭐

Claimed losses – $85M

Successful calls – 23%/570K

Resolved issues – 704

It can be tougher than you’d think to contact Facebook by phone. Fortunately, there are other ways to get in touch with the Facebook Help Center that may be a bit more successful. From automated help menus to speaking with representatives, we’ll take you through the Facebook customer service options.

Is Facebook Customer Service Good?

Facebook is a large company with a well-known, heavily used app. You’d be right to think that customer service is a large part of what the company does, but it can be frustrating to contact Facebook if you don’t know the right channels to use. Facebook Help Center features heavily in reviews left online about the company.

In her video review, one user explains how she got caught in a Facebook scam. A scammer, posing as a friend, convinced her to send funds and her personal information to take control of her account and scam others using her account. Among her Facebook complaints, the reviewer notes that she clicked on the security links sent by Facebook and found them expired.

She then tried to call Facebook support “was told to resend my ID, which I did and STILL NOTHING WAS DONE!!” At the time of writing, her issue with Facebook customer service is still unresolved.

Another reviewer (#4080988) recently posted that her Facebook account has been hijacked by someone who now has access to her son’s pictures. She claims that the hacker is “putting my family in jeopardy.” 

She hopes that Facebook customer support can find the person who took over the account and get her “account back to its rightful owner.” She ends her review by stating that if customer service can’t do that, they are “not doing your job.

Facebook user review

This reviewer is hoping that Facebook support comes through for her and her family’s safety. However, the sheer volume of complaints on PissedConsumer about accounts being hacked and hijacked with no resolution may not bode well for her issue.

Another reviewer (#4080142) has a similar issue without resolution by customer support. She had her Facebook account hacked and took the necessary steps required by Facebook to have it restored. According to her, it is still locked, and she feels that Facebook “needs to upgrade and actually be there for their customers!

Facebook user feedback

What are Facebook Pros and Cons?

Facebook has become a commonplace way to stay in touch with friends, family, and companies. Businesses are using Facebook as a platform for customer engagement, and Facebook users can build communities around their interests, both commercial and not.

Of course, there are some Facebook pros and cons. There are a few areas where Facebook doesn’t come through quite as strongly. As with any online platform, there are bullies and technical difficulties. Facebook has struggled to stay ahead of customer service issues as well. It can be hard to contact Facebook support at times.

Facebook Pros

  • Connecting with friends and family
  • Storage for pictures and information
  • Socialization
  • Business development
  • Networking

Facebook Cons

  • Poor customer service
  • Security issues
  • Bullying and harassment
  • Logging in issues
  • Difficulties restoring account

How to Call Facebook Support?

Customers are frustrated when they try to call Facebook support. When they do get on the phone to try to figure out how to call Facebook support, they often are given the runaround by an automated phone answering service.

The Facebook customer service number does not show up easily on the social media platform. If you dig enough, you can find the local Facebook customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results.

When you try to contact Facebook this way, you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. Thousands of Facebook reviews have shared how frustrating this sort of loop can be. But if you can’t get answers over the phone, you still get other ways to contact Facebook customer service.

How to Contact Facebook Customer Support via Social Networks?

Facebook.com is among the first social media websites, so it makes sense that you can contact Facebook customer service through social media channels. If the Facebook customer service number was useless for you, try contacting their support via social media.

Facebook Twitter (@Facebook) – The account is active and allows options for tweets and replies. If you have a Twitter account, you can contact Facebook this way. It may not be a Facebook support number, but it might give you a public platform for a serious complaint.

Facebook Instagram (@Facebook)– Facebook and Instagram are linked, so you may be able to send messages and find support through this channel as well.

Facebook Help Center (https://www.facebook.com/help/) – It is available through the Facebook app or website. In the Help Center, you can find articles and how-to information about common issues. Additionally, you can follow action links for help with specific issues. Many of the Facebook reviews on PissedConsumer address hacking, for instance. If you follow the links in the Help Center, you can find the necessary information about dealing with suspicious activity and reporting hacking.

Facebook Help Center

How to Contact Facebook Customer Service via Email?

It is possible to contact Facebook customer service through email. If you listen to the recorded messages when you call the Facebook customer service phone number, you do get some information on email addresses. The Facebook email address in those messages is press@FB.com if you are with the media or records@FB.com if you are with law enforcement. Neither of those is the Facebook email address you are looking for if you have issues with your account.

How to Get Help From Facebook?

To contact Facebook, you would do best through the Help center on your account. It’s not a specific Facebook email address, but it does work in a way similar to sending an email. To send a Facebook complaint this way, start by logging into your account.

Then look for a downward-facing arrow on the top right. From there you can either “Give Feedback” about a problem with the system or click on “Help & Support” for additional assistance.

Facebook settings

After clicking on Help & Support, you have the option to send a message to the Support Inbox. This works like a Facebook email and is a good way to ask about a specific problem. You can also Report a Problem which is a more generic form about issues with the platform.

Facebook support inbox

Once you’ve clicked on Report a Problem, you’ll see an option to either Help us improve Facebook or to let them know Something went wrong.

give feedback to Facebook

This option is designed to allow you to report a broken feature of the site. While not a Facebook support number, it does provide a nice opportunity to leave a detailed response about something you’ve encountered with the site.

how can we improve window

There is a long drop-down list of choices about why you’ve decided to contact Facebook support. Then you can include a detailed report of what happened along with a screenshot of what you’re seeing on your end.

Once you’ve completed the report, you’ll submit it and wait for a response from Facebook customer service. While you are waiting, you can also browse the Facebook Help Center to see additional information you can find.

If you do select Support Inbox, you can see information about reports you’ve made and messages from Facebook about your account.

Facebook support inbox message

At the very bottom of the Support Inbox is an option to send a new message to the Facebook support team. This is the button you would click to send an email-like message.

How to Use Facebook Help Center?

The Facebook Help Center is a great way to get information about issues you might be having with the site without having to try and contact a customer service representative. The Facebook Help Center is designed to provide information for site users, allowing them to avoid having to contact Facebook support directly.

To use the Facebook Help Center, start by clicking on the small arrow under your profile picture in the top right corner of the Facebook screen. Then select Help and Support.

From there you should select Help Center. This will open the Facebook Help Center in a new tab.

Inside the Facebook Help Center, you can browse topics or search for something specific that you might be having issues with using the search bar. The main page also offers six popular topics like Account Settings, Login and Password, Privacy and Security, Pages, Groups and Marketplace. There is a section if you have questions about Security or Login information.

By clicking on the Login and Password option, you can fix login issues and reset your password without having to wait for Facebook support assistance.

Facebook Help Center categories

There are so many great ways to use your Facebook account. You can keep up with friends and family members, join groups, follow videos or share your story life. You can even sell things through the Facebook marketplace. With so many ways to use the social media app, it’s frustrating when you get locked out or need help from the Facebook Help Community. Whether you’re calling or trying to chat with Facebook support, it’s natural to want help when you need it most.

To share your experience or issues with Facebook, please write a review on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

Leave a Reply

Tammi Goss Bacigalupo #5420
Facebook has disabled my account saying that my posts go against there community. I haven't posted anything that goes against their policies. How do I contact them to see what post went against their policies
Sandra Jones #5427
How someone is using my account butA do a other account but are saying I message and I have not I need to report a scammer and he message very one and my friend told me to go it and it needs to be stopped right away as they no my address and posting things on Facebook and it is not me what do I do do I call the police
antonio Thompson #5429
I haven't post on Facebook in over a year but they keep blocking my account from post that's five and six seven years ago
My name is 7Rose9Nyamoita OkemwA #5431
My original Facebook account was hacked. Rose Nyamoita Okemwa. Some one else owns it and is using it for fraud.please close the account.
Brandon struggs #5439
Hello yes my name is Brandonstruggs my My Facebook been hacked by someone else they took over my Facebook I am trying to see how can I get my Facebook back I need to talk with someone as soon as possible about my getting my social media back thanks
PAM HACK #5442
I DON'T have any knowledge of your "so-called" community standards!!!I shared an article on facebook on April 19th. Apparently it was taken off because it wasn't your community standard material!!WHAT SPECIFICALLY was wrong with that it didn't meet these standards???!!!!I was threatened with my account being cancelled or banned from facebook NOT KNOWING WHY because the community standard was not met!! How can I possibly be penalized if the reason was NOT EXACTLY SPECIFIED???!!!!I need to know this so I don't do the same thing in the future???!!!
Radwa Nabil #5456
Hello there, am desperately need help here, my Facebook account has been hacked for 6 days now, the hacker posted inappropriate pictures for children so Facebook blocked my account and i has no access to it! Cant send them anything! I can get in contact with anyone i have been reporting a problem and no answer from them at all! I can’t manage my work because of it, it was very obvious it wasn’t me i have more than 7000 followers and my account is activated for 9 years ! What should i do am literally helpless!
Anonymous #5462
My Husbands facebook account was hacked, which was linked to his instagram. Lucky enough he was able to change the password to Instagram. The person had changed his details on facebook and now he can not get in. The person has changed profile pic and details, but still has all my husbands pictures and friends etc. If my husband cant get the page back, all he wants is for it to be deleted. Even that process is hard as a few friends have reported the page and they all get back the same reply, that they have reviewed report against the profile and it will not be taken down. This person hacked into my husband instagram and it sent my husband an email that of a SG SM J810G - Magadishu, Somalia had logged in. I just don’t t understand why this is so difficult, to prove identity (which we did sent through to FB) which they can tie to the pictures on my husband profile. Still have not heard anything. This is just shocking from Facebook Security side.
Hong Feng Ervin Lee #5606
I have the same problem as you have u get back your account already and can you let me know how.
Caroline Barker #5466
Wanting to replace face book password l was given a number changed my password now it keeps asking for my new mail address l don't want a new email l have two ??
Anitra Taylor 2803 #5467
Hi my name is anitra and I'm in desperate need to deactivate my Facebook account hackers have taken over my account to the point I can't even log in with my own password they have switch my page to their own email and password and they are putting all type of stuff on my page people are asking me about stuff I haven't even post please help me deactivate my account they hacked my first account then I tried to start a new page they hacked that one as well please please help me deactivate them both!!!
Jorge l quevedo #5474
My acc was stolen and change password
Anand rathi #5475
Hello yes my name is Brandonstruggs my My Facebook been hacked by someone else they took over my Facebook I am trying to see how can I get my Facebook back I need to talk with someone as soon as possible about my getting my social media back
Clive Derham #5494
i have been hacked and locked out of my account no way of getting back into it please help
David Vasey #5497
I am David vasey I was locked out of my account yesterday and I looked up a Facebook customer support number and it was answered and they asked for my bank information to verify it was me... stupidly I did so! I haven't been able to get back into this account. I have my phone number associated with the account but not my email please help! I have everything on this profile
Tracey Devine #5503
Hello, my name is Tracey Devine and my Facebook account was hacked by a person named Donna Thoms and she changed my email to a falsely made up email which she has control over. I have tried many ways to recover my account and can’t gain control over it for 2 reasons. One reason is that she changed my email address in gmail she newly created just for my account. Two, she did not list a phone number to my account so that when I ask for a texted code it does not come to my phone number any time I provide my phone number! My phone number is: {{{Redacted}}}. I would like to gain access to my account! I need help!
nicolas ghazal #5507
I don't know what I did to deserve my Facebook account to be suspendedI don't know why it stoppedI don't know why I can't make a Facebook accountI am a father, I have two daughters, and I need Facebook to be part of the family groupNote that I did not exceed the Facebook community standards.Please I need a Facebook accountPlease help meThank you very much for your understanding
Zarkayla Chase #5510
My account got hacked and I’m trying to get it back. It asking me for a login code but I never set and login code.
ashlie andrews #5515
my facebook has been hacked and i can’t login in it. they put it on the code generate thing . so please help me
Magda Rossouw #5517
HelloMy name is Magda. My Facebook has been hacked by someone else they took over my Facebook I am trying to see how can I get my Facebook back I need to talk with someone as soon as possible about my getting my social media back thanks.I've try and submit my Id copy but they tell me they can't see it and when I want to resubmit it there is no option on facebook to go and resubmit.Need my account back asap
Donald Lampman #5523
I am trying to report a mass hacking issue. Every one I know was hacked i have done everything I can the hacker is sending everyone a message pretending to be me and asking for money using pages he has hacked he is nfording other saying I have trouble contact me right away on FACE BOOK can you help or at lest shut down any account that is Don Lampman or give me a call at {{{Redacted}}} the email that is {{{Redacted}}} is not me I Have never had a outlook email mine is {{{Redacted}}} this hacker is only using my account to defraud other FB users I am going to send a fraud email to the washington state DA internet fraud division I have been dialing with this foe about for days and only had control of my account for about 48 hours please help get this hacker off my account thank you Donald P Lampman