Rebecca Garland
Rebecca Garland
Business and Education Expert

Facebook is immensely popular, but there are some drawbacks to the popular social media app. Chief among these is the difficulties customers have with calling the Facebook customer service number. Users are having a hard time when they try to contact Facebook, and that brings many of them to PissedConsumer looking for answers or alternative means to get in touch.

Facebook Questions and Answers

Number of Facebook reviews – 81.8K

Facebook rating* – 1.8⭐⭐

Claimed losses – $85M

Successful calls – 23%/570K

Resolved issues – 704

It can be tougher than you’d think to contact Facebook by phone. Fortunately, there are other ways to get in touch with the Facebook Help Center that may be a bit more successful. From automated help menus to speaking with representatives, we’ll take you through the Facebook customer service options.

Is Facebook Customer Service Good?

Facebook is a large company with a well-known, heavily used app. You’d be right to think that customer service is a large part of what the company does, but it can be frustrating to contact Facebook if you don’t know the right channels to use. Facebook Help Center features heavily in reviews left online about the company.

In her video review, one user explains how she got caught in a Facebook scam. A scammer, posing as a friend, convinced her to send funds and her personal information to take control of her account and scam others using her account. Among her Facebook complaints, the reviewer notes that she clicked on the security links sent by Facebook and found them expired.

She then tried to call Facebook support “was told to resend my ID, which I did and STILL NOTHING WAS DONE!!” At the time of writing, her issue with Facebook customer service is still unresolved.

Another reviewer (#4080988) recently posted that her Facebook account has been hijacked by someone who now has access to her son’s pictures. She claims that the hacker is “putting my family in jeopardy.” 

She hopes that Facebook customer support can find the person who took over the account and get her “account back to its rightful owner.” She ends her review by stating that if customer service can’t do that, they are “not doing your job.

Facebook user review

This reviewer is hoping that Facebook support comes through for her and her family’s safety. However, the sheer volume of complaints on PissedConsumer about accounts being hacked and hijacked with no resolution may not bode well for her issue.

Another reviewer (#4080142) has a similar issue without resolution by customer support. She had her Facebook account hacked and took the necessary steps required by Facebook to have it restored. According to her, it is still locked, and she feels that Facebook “needs to upgrade and actually be there for their customers!

Facebook user feedback

What are Facebook Pros and Cons?

Facebook has become a commonplace way to stay in touch with friends, family, and companies. Businesses are using Facebook as a platform for customer engagement, and Facebook users can build communities around their interests, both commercial and not.

Of course, there are some Facebook pros and cons. There are a few areas where Facebook doesn’t come through quite as strongly. As with any online platform, there are bullies and technical difficulties. Facebook has struggled to stay ahead of customer service issues as well. It can be hard to contact Facebook support at times.

Facebook Pros

  • Connecting with friends and family
  • Storage for pictures and information
  • Socialization
  • Business development
  • Networking

Facebook Cons

  • Poor customer service
  • Security issues
  • Bullying and harassment
  • Logging in issues
  • Difficulties restoring account

How to Call Facebook Support?

Customers are frustrated when they try to call Facebook support. When they do get on the phone to try to figure out how to call Facebook support, they often are given the runaround by an automated phone answering service.

The Facebook customer service number does not show up easily on the social media platform. If you dig enough, you can find the local Facebook customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results.

When you try to contact Facebook this way, you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. Thousands of Facebook reviews have shared how frustrating this sort of loop can be. But if you can’t get answers over the phone, you still get other ways to contact Facebook customer service.

How to Contact Facebook Customer Support via Social Networks?

Facebook.com is among the first social media websites, so it makes sense that you can contact Facebook customer service through social media channels. If the Facebook customer service number was useless for you, try contacting their support via social media.

Facebook Twitter (@Facebook) – The account is active and allows options for tweets and replies. If you have a Twitter account, you can contact Facebook this way. It may not be a Facebook support number, but it might give you a public platform for a serious complaint.

Facebook Instagram (@Facebook)– Facebook and Instagram are linked, so you may be able to send messages and find support through this channel as well.

Facebook Help Center (https://www.facebook.com/help/) – It is available through the Facebook app or website. In the Help Center, you can find articles and how-to information about common issues. Additionally, you can follow action links for help with specific issues. Many of the Facebook reviews on PissedConsumer address hacking, for instance. If you follow the links in the Help Center, you can find the necessary information about dealing with suspicious activity and reporting hacking.

Facebook Help Center

How to Contact Facebook Customer Service via Email?

It is possible to contact Facebook customer service through email. If you listen to the recorded messages when you call the Facebook customer service phone number, you do get some information on email addresses. The Facebook email address in those messages is press@FB.com if you are with the media or records@FB.com if you are with law enforcement. Neither of those is the Facebook email address you are looking for if you have issues with your account.

How to Get Help From Facebook?

To contact Facebook, you would do best through the Help center on your account. It’s not a specific Facebook email address, but it does work in a way similar to sending an email. To send a Facebook complaint this way, start by logging into your account.

Then look for a downward-facing arrow on the top right. From there you can either “Give Feedback” about a problem with the system or click on “Help & Support” for additional assistance.

Facebook settings

After clicking on Help & Support, you have the option to send a message to the Support Inbox. This works like a Facebook email and is a good way to ask about a specific problem. You can also Report a Problem which is a more generic form about issues with the platform.

Facebook support inbox

Once you’ve clicked on Report a Problem, you’ll see an option to either Help us improve Facebook or to let them know Something went wrong.

give feedback to Facebook

This option is designed to allow you to report a broken feature of the site. While not a Facebook support number, it does provide a nice opportunity to leave a detailed response about something you’ve encountered with the site.

how can we improve window

There is a long drop-down list of choices about why you’ve decided to contact Facebook support. Then you can include a detailed report of what happened along with a screenshot of what you’re seeing on your end.

Once you’ve completed the report, you’ll submit it and wait for a response from Facebook customer service. While you are waiting, you can also browse the Facebook Help Center to see additional information you can find.

If you do select Support Inbox, you can see information about reports you’ve made and messages from Facebook about your account.

Facebook support inbox message

At the very bottom of the Support Inbox is an option to send a new message to the Facebook support team. This is the button you would click to send an email-like message.

How to Use Facebook Help Center?

The Facebook Help Center is a great way to get information about issues you might be having with the site without having to try and contact a customer service representative. The Facebook Help Center is designed to provide information for site users, allowing them to avoid having to contact Facebook support directly.

To use the Facebook Help Center, start by clicking on the small arrow under your profile picture in the top right corner of the Facebook screen. Then select Help and Support.

From there you should select Help Center. This will open the Facebook Help Center in a new tab.

Inside the Facebook Help Center, you can browse topics or search for something specific that you might be having issues with using the search bar. The main page also offers six popular topics like Account Settings, Login and Password, Privacy and Security, Pages, Groups and Marketplace. There is a section if you have questions about Security or Login information.

By clicking on the Login and Password option, you can fix login issues and reset your password without having to wait for Facebook support assistance.

Facebook Help Center categories

There are so many great ways to use your Facebook account. You can keep up with friends and family members, join groups, follow videos or share your story life. You can even sell things through the Facebook marketplace. With so many ways to use the social media app, it’s frustrating when you get locked out or need help from the Facebook Help Community. Whether you’re calling or trying to chat with Facebook support, it’s natural to want help when you need it most.

To share your experience or issues with Facebook, please write a review on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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Sana #5526
All my Meta accounts banned ?!?I don’t know why ?!?!
Damion Stokes #5529
My Facebook and Instagram accounts were hacked today. My email and passwords to both accounts were changed. I have my banking information on my Facebook account and need to get back into that account. Any help would be greatly appreciated
Dora Hernandez #5716
Hi! I was hacked and completely locked out of my account. My email and phone number were changed. Has anyone been able to regain access to their account?
Lisa Kane #5541
Hello.. my FB account has been hacked my email won’t work, cell number or password..at one point the login picture wasn’t even me.. I’ve been on for around 16 years maybe more. FB help centre seems to be completely useless. My wife says that my account is now down?.Please helpKelly
Lorraine #5542
Someone has changed my email account and password for Facebook I can’t log in or change it back it has a lot of private things on there
Sabrena Rogers #5545
I can’t get in my Facebook because I changed phones and I longer have access to phone number or email on account. Please help me
Mashira harper #5550
They blocked my page for no reason I only do business on there
Colan france #5553
Hi i have forgotten my fb password i have tried my new number to reset i am getting a code but its still not working can you please help me
Jol #5554
Hi, a lot of hacking going on. Please, for the love of God can face book do something! My daughter was hacked. They have locked her out and are trying to get info from her friends. This has been reported numerous times & still nothing has been done. What is the reporting for? Her friends are giving them info as they think it is her. These are good kids who trust each other and the scammers prey on this. If ANYONE can get in touch with FACEBOOK please get them to contact me. The longer it goes on the more people are affected.
Qadri Naseer Qadri #5556
Hii Facebook team.Please consider this feedback. I don't know what is going on my Facebook account was disabled tried everything every step that Facebook asked me upload id. Take close picture and still nothing happened my Facebook account still disabled. What should I do next this account is important for me i depend on it please do somethingI am sending my Email and Facebook name belowFacebook name Qadri Naseer Qadri.Email p{{{Redacted}}}
Brittany #5564
Hello name is Brittany Bolden I was on Facebook today and got logged out can’t log back in someone deleted my account it’s disabled it say’s? That’s how I keep in touch with my family please help me get my account back
Brittany Nicole Bolden #5565
Account deleted all my media is gone and the messenger account deleted as well need help getting it back
Tiffany Cowan #5580
Dear FB,My name is Tiffany Cowan, yesterday 7/26/2022 I was severely hacked. The imposters are using messenger to contact now all my friends on fb. They are using the name DHHS as a grant program to offer people money. They have rerouted my email and phone number to theirs, so when I tried to change my password the code went to them. This also happened on my instagram page, same hackers. This is an EMERGENCY situation. I cannot even warn people because I have zero access to any of my accounts. Ive been trying to get a hold of FB for 36 hours now. I hope this goes through. Please HELP!I dont know what to do, I tried to create a new fb page and in the process FB shut me down for investigation. Im praying to God you respond to me. Not only is my whole life on there with family but my business as well. These people need to be arrested and backed from FB forever. This conduct is absolutely intolerable and does not meet with fb standards. The Picture is from the twitter account I made last night to warn people. He approached me again on twitter. I believe he deleted my account. I did file a report with fraud government yesterday. Now Im emailing every fb email to let fb know there is a wild stealing hacker. This imports is messaging my fb friends, Im not doing well? Please help.Thank youTiffany Cowan8{{{Redacted}}}
Aicha Bouzad #5597
I’ve been hacked for 3 weeks made new Facebook accounts to go report my page day before yesterday I finally got back in changed everything woke up yesterday morning same email hacked me and took over my Facebook I need help please
Sally Kelbang #5599
Uploaded my pictures without my consent.....deleted them for me.... please
Christine Naylor #5600
My FB account was suspended for a post not accepted by FB. I have no idea how that happened. Then almost immediately I started getting emails from Meta Business. The bills from them for ads someone placed on FB. It was not me. I do not have a Meta Business account and never have. I can't get thru to customer service thru fb as it cuts me off and keeps saying I can't post anything for 24 hrs. Please help.
Catherine I Buckler #5603
I have been locked out of Facebook for two days now and have no indication of why. I have a lot of posts on Facebook of my 106 year old mother who recently passed away and want to be able to retrieve them. Is there some way to get in contact with Facebook that will get me to a real customer service representative? So far every place I have tried to reach Facebook the only thing that comes up is a blank screen.
Hong Feng Ervin Lee #5607
i got hack and they posted some disgusting picture and i got ban from facebook i need help
Renatha Adriaanse #5608
I cannot log into facebook. I have followes the process numerous times to change my password, but when it comes to the part where you must go to newsfeed, facebook reports an error. Please help met to log in. I do not want a new account, I have been working in the same account since 2009. I only want to log in. My cell nr at thus moment is {{{Redacted}}}. RegardsRenatha Adriaanse
Umair Otho otho #5609
Dear sir my Facebook account was hacked today and Hacker was set the two factor authentication key code please remove this code please,.Please Help me I am very thankful to you
Arthur Gregory marley #5612
Plz help me to open my blocked account