Rebecca Garland
Rebecca Garland
Business and Education Expert

Facebook is immensely popular, but there are some drawbacks to the popular social media app. Chief among these is the difficulties customers have with calling the Facebook customer service number. Users are having a hard time when they try to contact Facebook, and that brings many of them to PissedConsumer looking for answers or alternative means to get in touch.

Facebook Questions and Answers

Number of Facebook reviews – 81.8K

Facebook rating* – 1.8⭐⭐

Claimed losses – $85M

Successful calls – 23%/570K

Resolved issues – 704

It can be tougher than you’d think to contact Facebook by phone. Fortunately, there are other ways to get in touch with the Facebook Help Center that may be a bit more successful. From automated help menus to speaking with representatives, we’ll take you through the Facebook customer service options.

Is Facebook Customer Service Good?

Facebook is a large company with a well-known, heavily used app. You’d be right to think that customer service is a large part of what the company does, but it can be frustrating to contact Facebook if you don’t know the right channels to use. Facebook Help Center features heavily in reviews left online about the company.

In her video review, one user explains how she got caught in a Facebook scam. A scammer, posing as a friend, convinced her to send funds and her personal information to take control of her account and scam others using her account. Among her Facebook complaints, the reviewer notes that she clicked on the security links sent by Facebook and found them expired.

She then tried to call Facebook support “was told to resend my ID, which I did and STILL NOTHING WAS DONE!!” At the time of writing, her issue with Facebook customer service is still unresolved.

Another reviewer (#4080988) recently posted that her Facebook account has been hijacked by someone who now has access to her son’s pictures. She claims that the hacker is “putting my family in jeopardy.” 

She hopes that Facebook customer support can find the person who took over the account and get her “account back to its rightful owner.” She ends her review by stating that if customer service can’t do that, they are “not doing your job.

Facebook user review

This reviewer is hoping that Facebook support comes through for her and her family’s safety. However, the sheer volume of complaints on PissedConsumer about accounts being hacked and hijacked with no resolution may not bode well for her issue.

Another reviewer (#4080142) has a similar issue without resolution by customer support. She had her Facebook account hacked and took the necessary steps required by Facebook to have it restored. According to her, it is still locked, and she feels that Facebook “needs to upgrade and actually be there for their customers!

Facebook user feedback

What are Facebook Pros and Cons?

Facebook has become a commonplace way to stay in touch with friends, family, and companies. Businesses are using Facebook as a platform for customer engagement, and Facebook users can build communities around their interests, both commercial and not.

Of course, there are some Facebook pros and cons. There are a few areas where Facebook doesn’t come through quite as strongly. As with any online platform, there are bullies and technical difficulties. Facebook has struggled to stay ahead of customer service issues as well. It can be hard to contact Facebook support at times.

Facebook Pros

  • Connecting with friends and family
  • Storage for pictures and information
  • Socialization
  • Business development
  • Networking

Facebook Cons

  • Poor customer service
  • Security issues
  • Bullying and harassment
  • Logging in issues
  • Difficulties restoring account

How to Call Facebook Support?

Customers are frustrated when they try to call Facebook support. When they do get on the phone to try to figure out how to call Facebook support, they often are given the runaround by an automated phone answering service.

The Facebook customer service number does not show up easily on the social media platform. If you dig enough, you can find the local Facebook customer service phone number for the company in Palo Alto. You can try calling the Facebook support number at 650-543-4800 and 650-308-7300, but you are likely to be unsatisfied with the results.

When you try to contact Facebook this way, you won’t reach a person. Instead, you’ll be caught in a cycle of recorded options asking you to email or to click on a “Help” link that doesn’t actually appear at the bottom of the page. Thousands of Facebook reviews have shared how frustrating this sort of loop can be. But if you can’t get answers over the phone, you still get other ways to contact Facebook customer service.

How to Contact Facebook Customer Support via Social Networks?

Facebook.com is among the first social media websites, so it makes sense that you can contact Facebook customer service through social media channels. If the Facebook customer service number was useless for you, try contacting their support via social media.

Facebook Twitter (@Facebook) – The account is active and allows options for tweets and replies. If you have a Twitter account, you can contact Facebook this way. It may not be a Facebook support number, but it might give you a public platform for a serious complaint.

Facebook Instagram (@Facebook)– Facebook and Instagram are linked, so you may be able to send messages and find support through this channel as well.

Facebook Help Center (https://www.facebook.com/help/) – It is available through the Facebook app or website. In the Help Center, you can find articles and how-to information about common issues. Additionally, you can follow action links for help with specific issues. Many of the Facebook reviews on PissedConsumer address hacking, for instance. If you follow the links in the Help Center, you can find the necessary information about dealing with suspicious activity and reporting hacking.

Facebook Help Center

How to Contact Facebook Customer Service via Email?

It is possible to contact Facebook customer service through email. If you listen to the recorded messages when you call the Facebook customer service phone number, you do get some information on email addresses. The Facebook email address in those messages is press@FB.com if you are with the media or records@FB.com if you are with law enforcement. Neither of those is the Facebook email address you are looking for if you have issues with your account.

How to Get Help From Facebook?

To contact Facebook, you would do best through the Help center on your account. It’s not a specific Facebook email address, but it does work in a way similar to sending an email. To send a Facebook complaint this way, start by logging into your account.

Then look for a downward-facing arrow on the top right. From there you can either “Give Feedback” about a problem with the system or click on “Help & Support” for additional assistance.

Facebook settings

After clicking on Help & Support, you have the option to send a message to the Support Inbox. This works like a Facebook email and is a good way to ask about a specific problem. You can also Report a Problem which is a more generic form about issues with the platform.

Facebook support inbox

Once you’ve clicked on Report a Problem, you’ll see an option to either Help us improve Facebook or to let them know Something went wrong.

give feedback to Facebook

This option is designed to allow you to report a broken feature of the site. While not a Facebook support number, it does provide a nice opportunity to leave a detailed response about something you’ve encountered with the site.

how can we improve window

There is a long drop-down list of choices about why you’ve decided to contact Facebook support. Then you can include a detailed report of what happened along with a screenshot of what you’re seeing on your end.

Once you’ve completed the report, you’ll submit it and wait for a response from Facebook customer service. While you are waiting, you can also browse the Facebook Help Center to see additional information you can find.

If you do select Support Inbox, you can see information about reports you’ve made and messages from Facebook about your account.

Facebook support inbox message

At the very bottom of the Support Inbox is an option to send a new message to the Facebook support team. This is the button you would click to send an email-like message.

How to Use Facebook Help Center?

The Facebook Help Center is a great way to get information about issues you might be having with the site without having to try and contact a customer service representative. The Facebook Help Center is designed to provide information for site users, allowing them to avoid having to contact Facebook support directly.

To use the Facebook Help Center, start by clicking on the small arrow under your profile picture in the top right corner of the Facebook screen. Then select Help and Support.

From there you should select Help Center. This will open the Facebook Help Center in a new tab.

Inside the Facebook Help Center, you can browse topics or search for something specific that you might be having issues with using the search bar. The main page also offers six popular topics like Account Settings, Login and Password, Privacy and Security, Pages, Groups and Marketplace. There is a section if you have questions about Security or Login information.

By clicking on the Login and Password option, you can fix login issues and reset your password without having to wait for Facebook support assistance.

Facebook Help Center categories

There are so many great ways to use your Facebook account. You can keep up with friends and family members, join groups, follow videos or share your story life. You can even sell things through the Facebook marketplace. With so many ways to use the social media app, it’s frustrating when you get locked out or need help from the Facebook Help Community. Whether you’re calling or trying to chat with Facebook support, it’s natural to want help when you need it most.

To share your experience or issues with Facebook, please write a review on PissedConsumer.com.

*Disclaimer: Ranking and statistics are based on our users’ review texts and PissedConsumer posters’ reviews. Also, a company’s rating is calculated using a mathematical algorithm that evaluates the information in the profile, including users’ rating, the number of resolved issues, the number of company’s responses, etc. The algorithm is subject to change in the future.

Legal disclaimers:

  1. While every effort has been made to ensure the accuracy of this publication, it is not intended to provide any legal, medical, accounting, investment or any other professional advice as individual cases may vary and should be discussed with a corresponding expert and/or an attorney.
  2. All or some image copyright belongs to the original owner(s). No copyright infringement intended.

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Juan Narrea #5617
My marketplace is blocked I can’t advertise anymore can some fixe or what can I do to fixed I have Teo old products still working but new wants are block
holly #5623
i have had facebook a long time, and only recently i set up a page for selling my soaps "hollysmagicalsoaps" nothing wrong with it...apparently for some unkown reason my account was locked because my page did not meet community standards...i would like to know how selling soaps is harmful...i do not post anything i shouldnt let alone anything political as i hate the stuff anyway...nearly a week later i still cant get into my account..no way of contacting anybody for support..honestly if my account get permanently shut down for no reason, sounds like facebook is..well a joke in my eyes..they dont check your page to see if its standard or not before even blocking or at LEAST contacting the person.
rich banting #5624
Your account is restricted for 13 daysYour account activity didn't follow our Community Standards, so you can't do one or more things you usually do.
front runner #5626
I DON'T have any knowledge of your "so-called" community standards!!!I i just created a account last week and haven't posted anything and now my account and been suspended and cant be reversed and this is the email i use so it wont let me create another. i need the account reversed or at least explain what i did to go against community standards.
najibullah Safi #5652
hiI want to change my Facebook page's name, but I can't do that; it shows an error and says that There are limits on this Page. So you can't take this action while those limits are in place. Could you please help yall in removing those limits?
David Phillips #5659
I have been unable to log in to my facebook account. The e-mail associated with my account is no longer accessible. I have tried to change it several times but it would not allow me. I have listing on Market Place that I cannot access as well. Facebook is now telling my account has been suspended as of today Aug. 4, 2022. I cannot imagine why because I can't log in. How and why was my account suspended? Someone needs to contact me regarding this problem or I will change platforms.
Warren #5667
My account was deactivated due to an apparent violation of community standards.The problem is, The only thing I've ever done with the account is check another account which contained a ferry schedule I needed. No posts, no conversations, no links.They won't tell me what policy I've violated, and when I contested the decision, they doubled down, and told me I cannot get my account back.I don't know what I did, but I do need that ferry schedule and they dont post it anywhere but facebook for some reason.
Jacklyn Prunier #5677
On august 4th my Facebook was got hacked into as soon as my password was changed I locked my account so no body can get to it. I follows the instructions with my ID now I’m waiting for an email so I can finish the last step so I can regain access to my account but I have not received an email!!! Some how I was able change my password to something I knew but that still doesn’t not help me gain access to my account!! I have a baby shower event going on through Facebook to help me keep in track of things
Anonymous #5720
Facebook account hacked and under review… said it’d take 24hrs ish now been 30 days and said I have one more day before account is deleted…!
Rosanne Barrow #5721
My Facebook account was hacked and is now suspended. I realized that there are two people on my account as friends that I never friended. I have been trying to contact help center and phone numbers and I keep getting a message from The Help Center that I am not online. Which I am online on both my iPad and my phone. I need help contacting someone to help me fix this.
Kahlen M Aymes #5727
I was hacked, then the hacker posted something on my page that was in violation of FB community standards, and then FB banned me. I can't log in to reach them, because they have banned my account. Do you have a contact number to actually call a real person at Facebook? There is no way to explain my situation when requesting a review... no communication other than instructions to request a review, which will only get them to review the post that got me banned. A post, that I have no idea what the post was. I think FB should be sued because real customers, business customers, can't speak to a real person regarding our accounts. It's not acceptable. Then... when I posted on Twitter about it, I had many, many scammers contacting me and asking me to send gift cards. They should be liable for making it so easy for scammers and difficult for customers.
Rob Hillis #5734
I have blocked by Facebook from making any comments on Facebook. I can read posts, but am blocked from making any comments.Have absolutely no explanation as to why from the little Zuckers.Censorship at its ugliest.
Ben Ja Min #5741
Am very sad to send this review to you base on my Facebook account that had been ban and suspending times with out number, had try my possible effort to make it work perfect but the Facebook insist in their ban on my Facebook account,I was been messaged that my Facebook account is not visible and there is no secret thing am hiding in my account that will make me to hide it.Please rectify this problem for me once and for all because the mess is too much I can't use my account at my pleasant time
Elizabeth doherty #5757
I can’t access my Facebook account it says it’s unavailable, and even when anyone se searches for me it says person unavailable
Shubha kaushik #5759
My Facebook lite account blocked since 15 November.....please unblocked my account
Freda Rogers-Post #5764
Iam 75yrs i do not know how to upload &downloead cut& paste I don’t know how to fallow commands on websites nothing at all havin to with websites me tenologic is very,very limited I need help reporting how Facebook pass an indecent post very,very indicent and very vulgar not allowed to Facebook guide for guidelines this must be removed not jutst for poeple my age but in general must be removed at once!!!! I cannot forward the post for I don’t know how to do this and being sent to website is useless I repeat this post must come down for even a child can see and how would some explain to a child this vulgarity if u see the post u will agree with me someone slip this by Iam sure accidentally or it happened so fast that Facebook dint even cough it on time to realize the problemThank youFreda Rogers -Postmadambovary@hot mail.comP.S.if by any chance I will get a reply is has to be Email or text no!!!!! Websites
Rahman khan #5765
My Facebook I'd name is Rahman khan mobile no 923489424305 email address rahmankhan1832@gmail.comI can not login to my Facebook I'd since 40 days .I change the Facebook password and password successfully reset when I login to I'd than it I can't login it show enter authentication code from your app .Please help me to login my I'd.I'd name: Rahman khanPassword: {{{Redacted}}}
inoka kumari #5768
my account has been locked . i want to change my option .please tell me how to change option . i want to gmail code option to unlocked my account.
Ronald Nino Gonzales Evangelista #5769
My facebook & messenger account has been hacked they already change the password & email address please help me to recover my accounts because my daughter is using that accounts in her school so please help my account name is Evangelista Gonzales Ronald Nino
Stevie Kincaide #5775
My business account was hacked, the hacker then loaded it images of a content that worries me no end, consequently I was locked out of my personal account….due to be deleted in two weeks. Thus losing not only business , three years of hard work and a slew of memories I have to start from scratch. Time is not on my side.