According to LinkedIn reviews on PissedConsumer.com, it is evident that customers encounter issues when using the professional networking platform. As such, members are keen to find out the best ways to contact LinkedIn customer service to have their issues resolved. Is there a LinkedIn support phone number to call? If not, how can you access LinkedIn help online?

LinkedIn Q&A

Number of LinkedIn reviews – 839

LinkedIn rating* – 1.9⭐⭐

LinkedIn claimed losses – $1.4M

Successful calls – 6%/2.6K

Resolved issues – 5

This article will provide useful and insightful information about contacting LinkedIn Corporation customer support across different communication channels. We will answer the following top LinkedIn customer support questions:

1. What is LinkedIn?

LinkedIn is the largest online networking platform for professionals and companies. LinkedIn Corporation was launched in 2003 in California, United States, and is owned by Microsoft Corporation. It currently has over 200 million members in more than 200 countries.

The platform helps professionals to manage their identity, build a professional network, engage with other professionals, find jobs and internships, and access knowledge and insights for career development. It also helps recruiters to find potential employees and salespeople to find leads.

You can access LinkedIn via the web on www.linkedin.com or the app. The social network is available as a free basic version or as a subscription (LinkedIn Premium). The subscriptions give you access to additional features depending on your subscription tier. LinkedIn.com offers a 30-day trial to members looking to try out the subscriptions.

The main LinkedIn subscription tiers are:

  • Career subscription. Gives you access to online professional classes and seminars, insight into who is viewing your profile, and the ability to message anyone on the platform. 
  • Business subscription. Enables you to view unlimited profiles, send direct messages to anyone on the platform, get insight into who views your profile, access to online video courses, and 15 InMail messages per month.
  • Sales Navigator. Aside from the business subscription features, this subscription gives you 20 InMail messages per month, lead recommendations and the option to save the leads, and the advanced search lead builder.
  • Recruiter Lite. Aside from access to unlimited profiles and insights on who is checking your profile, the Recruiter Lite has additional features that make hiring easy. You get access to the integrated pricing feature that gives you a view of your hiring pool, automatic candidate tracking, advanced search options, smart suggestions for potential candidates, and 30 InMail messages per month.

LinkedIn reviews across various platforms indicate that members have different experiences. While some are totally satisfied with the platform, others are dissatisfied. For example, PissedConsumer rates it at 1.9 stars, GlassDoor and BBB.org give it 4.4 and 1.04 stars accordingly.

The top LinkedIn complaints on PissedConsumer include:

  • account restrictions;
  • difficulty getting the account verified;
  • difficulty getting through to LinkedIn support;
  • wrongful billing and unauthorized charges;
  • no way to email or call LinkedIn customer service.

2. How to Contact LinkedIn Help by Phone?

There is no way to call LinkedIn customer service. Their help center states categorically that there is no LinkedIn phone number. They warn that they have no affiliation to websites that claim to provide a LinkedIn customer service number at a fee. The help center advises that the best way to contact LinkedIn support is by submitting a support case. You can also access LinkedIn help online on the help center.

LinkedIn Customer Service no phone

LinkedIn complaints further evidence that there is no phone number to call. For instance, in review #3018708, the customer said that when they tried to call a LinkedIn customer service number they had found online, it did not go through. They opted to submit a support case but did not get a response.

When I try phone LinkedIn in California I'm told the number does not exist. I immediately opened a case with customer service and have not heard back.

3. How to Contact LinkedIn Customer Service by Email?

There is no LinkedIn customer service email to write directly to. However, if you submit a support case via the help center, you will receive an automated LinkedIn email confirming your ticket receipt. Ensure that the email address linked to your account is receiving LinkedIn customer service emails

You are not likely to get a  response to your issue from LinkedIn customer support via email, rather through the platform. You can view your LinkedIn support cases from the drop-down menu on your profile icon.

4. How to Contact LinkedIn Support Via the Help Center?

There are several ways you can access LinkedIn help online on the help center. The help center is the first line of the LinkedIn customer service department. It offers resources, product information, and troubleshooting tips. While there is no LinkedIn help forum on the help center where you can engage with other members, you might find answers to your issue on the FAQs center.

If you don’t find answers to your issue, submit a support case on LinkedIn.com via the app or web. 

Web:

  1. Log in to your LinkedIn account.
  2. Click on the “Me” icon on the menu bar.
  3. Select “Help” from the drop-down menu.
  4. Select “Open Help in a New Tab.”
  5. Scroll down to the bottom of the page and click on “Contact Us.”
  6. On the new page, select “Get help from us.”
  7. From the categories provided, choose “Other.” You will be provided with a search bar where you can enter your question or topic.
  8. If you do not find an answer, click on “Create a support ticket” at the bottom of the page.
  9. Fill in the required fields and submit.
  10. A LinkedIn customer service representative will reply as soon as possible.

Linkedin profile menu on the web

App:

  1. Log in to your LinkedIn account.
  2. Click on your profile icon on the far-left corner of the screen.
  3. Tap on Settings.
  4. Scroll towards the bottom of the page and tap on “Help Center.”
  5. Choose a category.
  6. Scroll down to the bottom of the page and click on “Contact Us.”
  7. On the new page, select “Get help from us.”
  8. From the categories, tap on “Other” and enter your question.
  9. Scroll towards the bottom of the page and tap on “Create a support ticket.”
  10. Fill in the required fields and submit for a LinkedIn representative to reply.

Create a support ticket on LinkedIn

Premium members can access the LinkedIn customer service via live chat both in the app or on the web. The live chat option is only available in English, even if your LinkedIn account is in another language.

To access it, scroll to the bottom of the LinkedIn help center homepage and click on “Chat with Us.” It will display as either online or offline depending on the availability of the service. However, there is no direct LinkedIn phone number to call.

LinkedIn premium helo chat

Unfortunately, some LinkedIn reviews indicate that some customers did not get a response to their support tickets. For example, in review #2688481, the customer complained that they sent several tickets about their account restriction, but they did not receive a response.

LinkedIn review #2688481

5. How to Reach LinkedIn Help Online?

Aside from the help center, you can access LinkedIn help online through their social media pages and forums. 

LinkedIn customer support is highly responsive on the company’s Twitter help page (@LinkedInHelp). Some members post their LinkedIn complaints or questions directly on the company’s feed. Others opt to message directly. You can do either, but it is advisable to message them directly for issues that require you to provide your personal information.

In several recent Tweets, some members indicate that they sought help from third parties to have their account issues resolved. LinkedIn representatives warn against giving third parties access to your account.

Linkedin help online

You could also join LinkedIn help forums on Quora and Reddit. On these forums, members leave their LinkedIn reviews and discuss handling of various issues they encounter when using the social network.

LinkedIn help forums on Quora

The best way to contact LinkedIn customer service is via the help center. You can find answers to the most common questions, submit a support case, or chat with a representative if you are a premium member. You could also reach them via their Twitter help page or join a LinkedIn help forum on Quora or Reddit. 

Like most social networks, there is no way to call LinkedIn. The company does not provide any LinkedIn phone number on their website, and the numbers provided by other websites do not go through. There is also no LinkedIn customer service email address to write to. 

LinkedIn notes that they do not charge their members for customer support. They warn members to be wary of websites that claim to provide a LinkedIn customer service number or to connect you to a customer service representative at a fee.

What has been your experience with using LinkedIn or contacting their customer support? Leave a review on PissedConsumer.com.

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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