Customer Service

Customer Service
Customer Experience in the Loans & Mortgages Industry 2025

Customer Experience in the Loans & Mortgages Industry 2025

Insights from 42,000 Consumer Voices Borrowing money is no longer just about interest rates — it’s about experience. Consumers now expect speed, clarity, and empathy from lenders. Yet the data shows that many borrowers still face friction at nearly every stage, from loan application to customer support. PissedConsumer’s Customer Experience in the Loans & Mortgages Industry 2025 report analyzes more than 42,000 consumer opinions across 356 companies, collected through reviews, calls, messages, and surveys. The insights reveal where companies lose trust — and how they can rebuild it. This article reveals selected insights from PissedConsumer’s Customer Experience in the Loans & Mortgages Industry 2025 report. The...
Customer Service
How to Reverse Declining Customer Satisfaction

How to Reverse Declining Customer Satisfaction

Declining customer satisfaction can hurt any business. The secret to fixing it? Finding the friction points customers face and addressing them. This article explores how truly understanding your customers and employees leads to better experiences and higher satisfaction.
Customer Service
How Can Sentiment Analysis Be Used to Improve Customer Experience?

How Can Sentiment Analysis Be Used to Improve Customer Experience?

Unlock the power of sentiment analysis to transform customer feedback into actionable insights. Discover how this cutting-edge tool can enhance satisfaction and give your brand a competitive edge.
Customer Service
AI Customer Service: Will Your Customers Benefit?

AI Customer Service: Will Your Customers Benefit?

More and more companies implement AI solutions in their customer service operations. No doubts, adopting new technologies is a must to stay relevant in the market. But let's find out if this technology can deliver customer service more efficiently and at a lower cost than humans in 2023.
Customer Service
Customer Service Tips From Shep Hyken: How to Meet Customer Expectations

Customer Service Tips From Shep Hyken: How to Meet Customer Expectations

How to know customers’ expectations when they contact the support team? Customer service expert Shep Hyken reveals that a part of it is turning negative reviews into an opportunity to create amazing customer service. Read on to learn more customer service tips.
Customer Service
How to Improve Customer Service: Top Strategies to Identify and Resolve Issues

How to Improve Customer Service: Top Strategies to Identify and Resolve Issues

Brand loyalty comes with a great commitment from the customer support team. How to improve your customer service? Start off with identifying the issues customer service representatives face and work on resolving them to simplify the work process. Learn some useful tips.
Customer Service
How Reviews Can Better Your Customer Service

How Reviews Can Better Your Customer Service

Сonsumers leave online reviews but even more people read them before making the purchase. By tracking and monitoring customer reviews, you can better customer service. Learn to respond to customer reviews, resolve issues, and improve brand image.
Customer Service
How to Improve Customer Service: Interview With Expert

How to Improve Customer Service: Interview With Expert

If something goes wrong, customer service is the first place where consumers go. Why customer service is important for business success? What can help improve your customer service? How to make consumers happy? Find all answers in this interview with Ph.D. in Marketing. Uncover expert tips.

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