If you are shopping for an RV, you might be considering Grand Design RV. Grand Design RV, founded in 2012, specializes in manufacturing a variety of midrange to premium RVs. They mainly sell toy haulers, fifth wheelers, and travel trailers. Customers will not find Class A, B, and C motorhomes.
Since purchasing an RV involves a significant financial investment, you want to do thorough due diligence to determine “Is Grand Design a good RV?” This article will discuss the top questions and issues customers encounter when dealing with the company based on Grand Design RV reviews.
Number of Grand Design RV Reviews – 195
Grand Design RV Rating* – 2.3⭐⭐
Claimed Losses – $420K
Successful Calls – 10%/345
Resolved issues – 2
- Is Grand Design a good RV?
- Who makes them?
- Grand Design RV pros and cons
- How much does a Grand Design RV cost?
- How to contact them?
- What is their warranty policy?
1. Is Grand Design a Good RV?
One of the top questions asked by customers looking to buy an RV from GDRV is “Is Grand Design a good RV?”
To help you answer this question, we visited www.granddesignrv.com to find out what they promise their customers and compared it against what previous customers had to say about the company on various review websites.
On their "Our Story" page, Grand Design RV highlights that everything they do is based on quality. They aim to provide top-of-the-line recreational vehicles that their customers, employees, and dealers can rely on. In that effort, GrandDesignRV.com aims to offer its clients long-term value through more features, superior quality, and unparalleled support.
According to Grand Design RV reviews on Pissedconsumer.com, customers are mainly dissatisfied. The company has a 2.3-star rating out of the possible 5 stars. The most common Grand Design RV complaints are regarding customer service, RV quality, and warranty.
For example, in Grand Design RV review #1323016, the customer narrates that various RV components stopped working within a few months of purchasing the unit. However, when they contacted the Grand Design RV customer service for assistance, they were treated nonchalantly. Furthermore, when they attempted to claim their 3-year warranty, they were told it was out of date. One dealer offered them an option to trade in their faulty camper for a smaller one in addition to them paying five thousand dollars.
Consumer says that she called Grand Design RVs 8 times, including a call to someone above the district managers, without being offered tangible help. However, after she posted a review on PissedConsumer, the company reached out to them and asked their dealer to fix the RV. Fianlly, in 2019, they succeeded with fixing. According to the owner, the Grand Design RV customer service “worked closy with our dealer to rectify the issues we had with our camper.”
2. Who Makes Grand Design RV?
Another common question among customers is “Who makes Grand Design RV?”Also, you may be wondering “Who owns it?”
Winnebago bought Grand Design RV in 2016 but allowed Grand Design RV to continue manufacturing RVs independently. Therefore, Grand Design RV is the sole manufacturer of its range of recreational vehicles.
The company’s manufacturing factory is located in Middlebury, Indiana. The Grand RV manufacturer offers customers factory tours every week between Monday and Thursday. You need to register beforehand and indicate the RV brand you would like to tour.
Customers wondering where to buy Grand Design RV are advised to buy from their local dealer. The GDRV notes that it is easier to get after-sale services and build a relationship with your local dealer. It is also easy to get superior quality of Grand Design RV repair parts from the local dealer. Besides, your local Grand Design dealers will provide you with all the relevant information in regard to any applicable RV local laws. Canadian customers are especially encouraged to buy from the local dealers as it helps to keep the Grand Design RV price affordable and consumers save on additional costs such as taxes and inspection fees.
To find Grand Design RV dealers near you, visit the "Find a GDRV Dealer" page, under "Shopping Tools" on their website. Enter your zip code or city name in the "find your closest dealer section", select your country, and search.
3. Grand Design RV Reviews: Pros and Cons
Grand Design RV reviews on Pissedconsumer.com and other reputable review forums indicate the following advantages and disadvantages:
- Variety of floor plans to choose from.
- The vast network of dealers.
- Active and helpful Grand RV online community.
- Poor quality.
- Poor GDRV customer service.
- Difficulty in making warranty claims.
4. How Much Does a Grand Design RV Cost?
Grand Design RV prices vary depending on the type of recreational vehicle and your choice of floor plan. Grand Design RV reviews allude that buyers spend thousands of dollars on their RV purchases.
Prices range from $30,000 to $160,000, depending on the brand, floor plan, and features. Solitude and Reflection fifth wheels are more expensive and start at $75,000 and above, while Transcend Xplor and Imagine trailers are more affordable options.
For more accurate information on Grand Design RV cost, check the specific RV model’s brochure on the company’s website. On the home page, select “shopping” from the menu bar and then “brochure.” Choose the specific Grand Design RV brand you are interested in to download the materials. Also, for the most exact Grand Design RV cost, contact the company’s sales team.
5. How to Contact Grand Design RV Customer Service?
The Grand Design RV customer service can be reached through a variety of channels, including via phone, email, and Fax. The “Contact Us” page provides various Grand Design RV phone numbers as follows:
- Sales: 574-825-6275.
- Parts, service, and warranty: 574-825-9679.
- Main corporate customer service phone: 574-825-8000.
You can reach the main GDRV phone numbers Monday through Friday between 8.00 AM and 5.00 PM (ES).
For queries regarding the Grand Design Merchandise Store purchases, contact St. Andrews Products either via email or phone as follows:
- Orders, shipping, and tracking: 219- 809-4420.
- Trademarks for licensing: 219-877-7284.
- Products & returns: 219-898-0372.
You can also reach the Grand Design RV customer service by clicking on “Ask a question” or “Request support” on the “Contact Us” page and then filling out the form provided. Alternatively, send a fax to 574-825-9700. Also, customers can send mail to the GDRV corporate address:
11333 County Road 2
Middlebury, IN 46540
Notably, the Grand Design customer reviews indicate that some consumers experienced bad customer service. While most customers were able to get through the Grand Design RV contacts, the representatives were unhelpful in some instances.
For example, a recent Grand Design RV review #2593236 indicates that the customer had great problems reaching someone from Grand Design RV customer service. The only option they had was to leave a message, but they needed answers.
Bought a $70,000. trailer and I can't get a couple simple questions answered!!!!!
Have emailed a request, and called customer service and held forever only to be hung up on as they answered the phone.
6. What Is Grand Design RV Warranty Policy?
According to the GrandDesignRV.com, the company offers its customers two types of warranties: the Base Limited Warranty and the Structural Warranty.
The Base Limited Warranty
The Base Limited warranty covers your recreational vehicle against material and workmanship defects for 12 months from the date of retail purchase or when first the RV was placed into service, whichever comes first. This Grand Design RV warranty covers your RV against workmanship and material defects that result from the normal use of the unit.
However, the owner has to adhere to the recommended and required maintenance schedule of the RV as provided in the Owner’s manual. This Grand Design RV warranty is transferable within the warranty period as long as proper registration is done when passing it to the next owner.
The Limited Structural Warranty
The Limited Structural warranty is also commonly referred to as the Grand Design RV extended warranty. It covers specific structural components against material and structural workmanship for 36 months from the date of retail purchase or the date that the unit was placed into service, whichever comes first. Similar to the Base Limited Warranty, the Limited Structural warranty covers your recreational vehicle against workmanship and material defects that result from the normal use of the unit.
However, the owner has to adhere to the recommended and required maintenance schedule of the RV as provided in the Owner’s manual. Note that the Limited Structural Warranty is not transferable to subsequent owners.
GrandDesignRV.com articulately points out that they will, at their own discretion, repair or replace any material and/or workmanship defects attributable to the design and not the component manufacturer within the warranty period at no cost to the RV owner. For more information about warranties, visit the Grand Design RV FAQs center.
With that said, it is worth noting that Grand Design RV reviews on PissedConsumer indicate that most customers have difficulty making warranty claims and having them honored. While some warranty claims were successful, in other instances the company did not honor the warranty terms.
Often, customers have to wait for weeks and months to have their RV repaired under warranty. Like in the current review #4412116, the customer has waited for almost 5 months to get their RV fixed:
"They have had my rv for 4 months on the 11th of March 2023. First it was awaiting approval for warranty work...Now their excuse is awaiting parts which I have been told for over a month. This is getting ridiculous."
Finally, they declare that “No warranty work.”
Other times, GDRV claims that the warranty does not apply even though the stipulated warranty period has not lapsed.
Although Grand Design RV positions itself as a customer-centric company that manufactures high-quality RVs, customer reviews indicate otherwise. There are numerous Grand Design RV complaints about the poor quality of the RVs, poor customer service, and difficulties with making warranty claims.
What has been your experience with this company? You may write a review about Grand Design RV on PissedConsumer.com to help other customers make an informed purchasing decision.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
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