Lyft is an on-demand ride-sharing platform available in over 600 cities in the USA. They help riders access safe and affordable transportation within specific locations and drivers to make a living. Lyft’s range of service includes ride hailing, food delivery, rental cars, and bike-sharing.
Although Lyft has its pros, it is one of the top-complained companies on PissedConsumer.com. Consumers regularly leave Lyft reviews about having issues with the app, cancellations, charges, and fees.
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Number of Lyft reviews – 34.3K |
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Lyft rating* – 1.8⭐⭐ |
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Lyft claimed losses – $6.1 M |
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Successful calls – 5%/270K |
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Resolved issues – 189 |
One of the top Lyft complaints is regarding customer service. Customers like to know how to contact Lyft customer support. In this article we take you through the various ways you can reach Lyft customer service and what to expect.
- Is Lyft support good?
- What are Lyft pros and cons?
- How to call Lyft customer service?
- How to contact Lyft via email?
- How to contact Lyft via mobile app?
- How to contact via website?
- How to contact Lyft via social networks?
1. Is Lyft Support Good?
Riders' and drivers’ reviews on PissedConsumer.com indicate that customers are dissatisfied with the Lyft customer service. The company has a 1.8-star rating and thousands of complaints. The most common Lyft complaints on PissedConsumer include:
- Difficulty reaching Lyft support.
- Unauthorized charges.
- Failure to pay drivers.
- Undelivered food orders.
- Driver issues characterized by a no-show, delayed pick-ups, rudeness, and failing to take the customer to the requested location.
One customer narrates his frustrating experience with Lyft in his video review, where he described the unpleasant situation with Lyft customer service and his lost phone. Though he reacted immediately and tried calling the driver, he received no response.
The man spent some time searching online for a Lyft customer service phone number, and when he called, the representative informed that it was not the correct number for lost and found issues.
Time is of the essence in responding to these situations as its possible other riders could enter the car and possibly steal the phone. I did everything in my power to immediately contact the driver and Lyft only to be ignored.
Even after the Lyft customer representative assured him that they would help him to get his phone back by opening a case and attempting to call the driver, the customer did not get his phone back
The reviewer felt that the driver had bad intent and was extremely angry that Lyft did the bare minimum to provide him with the help he needed.
Lost property, especially phones, is among the most widespread cases described in Lyft reviews. People are not satisfied with Lyft customer service that could care much in their opinion. For example, in a similar incident, another reviewer (#4613043) claims that
You guys are horrible with customer service issues because you guys dont have a real Customer service center.
To find their phone became “a 2 day process for something that shouldve took an hour tops.”
2. What Are Lyft Pros and Cons?
Lyft reviews indicate the advantages and disadvantages of using company services.
Pros:
- Convenience.
- Flexible working hours for drivers.
- Instant payments for drivers via Lyft debit card.
- 3rd party liability insurance.
Cons:
- Poor customer service.
- Price fluctuation mid-trip.
- High minimum age requirement for drivers.
3. How to Call Lyft Customer Support?
There is no Lyft customer service phone number that you can call to resolve various issues that you may encounter when using the app. However, you can leave your number for them on the Help Center page to reach you. Here are the steps to follow:
- On the help center home page, scroll to the bottom to the “Still Need Help” section.
- Click on “Contact Us.”
- On the new page that opens, select whether you are a rider or a driver.
- Then select a category that best describes your issue.
- At the bottom of the particular issue’s help page, click on “I still need help.”
You will be presented with a form to provide your email address, phone number, and details about the issue for Lyft customer service to get back to you.
Reviews on PissedConsumer indicate that customers are disappointed and frustrated that there is no phone number they can call to have their issues addressed. For example, Lyft review#4519830 says:
I cannot get in touch with no one… I have been calling customer service just to get a voice recording and the other number just picks up and hangs up
Since there is no 24/7 Lyft customer service number for emergency assistance during a ride, the company recommends that you call 911 either directly or through an ADT alarm on your Lyft app.
4. How to Contact Lyft Customer Service via Email?
There is no Lyft email to write to directly. To contact Lyft via email, you need to reach out through the help center. Follow the instructions above to fill a contact form on the Lyft help center. The Lyft support team will respond to you either via email or phone number. You can reply to the Lyft email for further assistance if it is not indicated as “no-reply.”
5. How to Contact Lyft Customer Service via the Mobile App?
If the Lyft customer service phone number was not helpful, you can try to reach out their support using your mobile device. Below are the steps to follow to contact Lyft customer service via the app:
- Open your Lyft app and log in to your account.
- At the right-hand corner of the home screen, tap on the three lines.
- Scroll down to the Lyft help section.
- Select the category that best describes your issue.
- Follow the prompts provided.
Several Lyft reviews indicated that some customers’ Lyft accounts were blocked or deactivated. In this case, you cannot be able to access Lyft support through the app. In his review #4496659, the frustrated customer doesn’t know what to do and asks for help:
My account has been on hold for over 24 hours. please can y’all look into it and do something about it. I really don’t know what’s going on right now.
6. How to Contact Lyft Customer Service via Website?
If you are wondering “How do I communicate with Lyft via website,” there is a way around it. Here are the steps to follow:
- Go to help.lyft.com
- Scroll down and click on “Contact Us” under “Still need help?”
- Login to your account or if you do not have one, select the category that describes you the best.
- Then select a category for your issue. You will be led to a Help Center page that best attempts to resolve your issue.
- Select a way you would like to get in touch with Lyft customer service between “phone call” and “Email.” If you opt for a phone call, a Lyft phone number is not provided. Rather, you are required to provide your phone number for a support specialist to get in touch with you. On the other hand, if you select “Email,” you will be provided with a contact form to fill out. Give a subject for your issue, your email address, phone number, description of the issue, and necessary attachment.
- Verify that you are not a robot and then click submit.
However, Lyft reviews indicate that navigating the website is rather challenging and not clear as well as it is not always possible to get a response. This information is reflected in reviews #4575280 and #4600237 :
...Your website is very difficult to navigate...
...Your website is the worst. Took me 2 hours to get the ride I needed corrected. You kept sending me to different sites.
Lyft, Inc. has social media presence on Facebook, Instagram, and Twitter. The Lyft customer service is most active on Twitter as @Lyft. You can leave your Lyft complaint on the company’s feed or send a direct message. A Lyft social media representative will respond to your message or tweet with the next steps to take. Although they indicate that you visit the @AskLyft page for customer support, there is no recent activity there.
Notably, there has been no recent Lyft post on Facebook since April 2022. However, it is indicated that the social media team is available on Facebook every day between 5 AM and 6 PM PST. Still, the Facebook page directs you to the help center on Lyft.com for assistance.
Lyft offers riders transportation convenience and enables drivers to make money while working flexible hours. However, riders and drivers have difficulty contacting Lyft customer service to have their issues resolved. There is no Lyft phone number to call. The primary way to contact Lyft is through the Help Center where you leave your phone number for them to call you or fill out the contact form. You may also reach out through the Lyft social media pages, particularly Twitter.
What has been your experience with Lyft? Leave a review on PissedConsumer.com.
*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.
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