Lyft is an on-demand ride-sharing platform that helps riders access safe and affordable transportation and drivers to make a living. It also offers food delivery services. It was started in 2012 and is now available in over 200 cities in the USA. 

Lyft is one of the top-complained companies on PissedConsumer.com. Consumers regularly leave reviews about having issues with the Lyft app, cancellations, charges, and fees. Customers would also like to know how to contact Lyft. We identified the top Lyft customer support questions and answered them concisely below.

Lyft QA

Number of Lyft reviews – 10.9k

Lyft rating* – 1.8⭐⭐

Lyft claimed losses – 950k

Successful calls – 73.9K/5%

Resolved issues – 46

  1. Is Lyft customer service good?
  2. How do I call Lyft customer support?
  3. How do I contact customer service via email?
  4. How do I contact customer service via app?
  5. How do I contact Lyft on social networks?

Below is an overview of the Lyft rating according to customers’ reviews on PissedConsumer.com.

1. Is Lyft Customer Service Good?

Riders' and drivers’ reviews on PissedConsumer.com indicate that customers are dissatisfied with the Lyft customer service. The company has a 1.8-star rating and thousands of complaints. The most common Lyft complaints on PissedConsumer include:

  • Difficulty reaching Lyft support.
  • Unauthorized charges.
  • Failure to pay drivers.
  • Undelivered food orders.
  • Driver issues characterized by a no-show, delayed pick-ups, rudeness, and failing to take the customer to the requested location.

For instance, in Lyft review #2922982, the customer complained of two instances of unauthorized billing. In one, they were charged for the driver’s error in leaving the ride open for six hours. Also, there was an attempt to charge the customer’s account an exorbitant amount. The customer’s attempt to contact Lyft to resolve the overcharge has been futile. Although they were able to call Lyft support via the emergency hotline, they did not get assistance on the issue.

Lyft review Erroneous charges

2. How Do I Call Lyft Customer Support?

There is no Lyft customer service phone number that you can call to resolve various issues that you may encounter when using the app. However, there is a Lyft customer service number (631-201-5938) for requesting a ride directly from an agent if you do not have an app.

Call a Lyft ride contact page

While there is no way to call Lyft customer support, you can leave your phone number for them to call you. Go to the help center, either via the app or website, to contact Lyft. Here are the steps to follow:

  • On the help center home page, scroll to the bottom to the “Still Need Help” section. 
  • Click on “Contact Us.”
  • On the new page that opens, select whether you are a rider or a driver. 
  • Then select a category that best describes your issue.
  • At the bottom of the particular issue’s help page, click on “I still need help.”
  • You will be presented with a form to provide your email address, phone number, and details about the issue for Lyft customer support to get back to you.

Reviews on PissedConsumer indicate that customers are disappointed and frustrated that there is no Lyft phone number they can call to have their issues addressed. For example, Lyft review #2895874 says:

Very disappointed that you cannot contact Lyft be a telephone you have to go on the internet and leave a message…

Note that there is no Lyft customer service phone number to call for emergency assistance during a ride. Instead, the company recommends that you call 911 either directly or through an ADT alarm on your Lyft app.

3. How Do I Contact Lyft Customer Service Via Email?

There is no Lyft email to write to directly. To contact Lyft via email, you need to reach out through the help center. Follow the instructions above to fill a contact form on the Lyft help center. The Lyft support team will respond to you either via email or phone number. You can reply to the Lyft email for further assistance if it is not indicated as “no-reply.”

4. How Do I Contact Lyft Customer Service Via App?

If the Lyft customer service phone number was not helpful, you can try to reach out their support using your mobile device. Below are the steps to follow to contact Lyft customer service via the app:

  • Open your Lyft app and log in to your account.
  • At the right-hand corner of the home screen, tap on the three lines.
  • Scroll down to the Lyft help section.
  • Select the category that best describes your issue.
  • Follow the prompts provided. 

Several Lyft reviews indicated that some customers’ Lyft accounts were blocked or deactivated. In this case, you cannot be able to access Lyft support through the app (i.e., review #2915904).

Lyft Review deactivated account

5. How Do I Contact Lyft Customer Service Via Social Networks?

Lyft, Inc. has an active social media presence on Facebook, Instagram, and Twitter. The Lyft support is most active on the Twitter customer support page (@AskLyft) and Facebook. You can leave your Lyft complaint on the company’s feed or send a direct message. The Lyft help will respond to your message or tweet with the next steps to take.

Ask Lyft help on Twitter

The Lyft support team is available on the Twitter support page 24/7 and on Facebook every day, 5 am – 9 pm PST.

Conclusion

Customers are disappointed that there is no way to call Lyft for assistance with various issues. The only Lyft customer service number is for requesting a ride directly from an agent. There is also no Lyft email to write to. 

The primary method to contact Lyft customer service is through the help center, either on the website or app. You can leave your phone number or email address for a Lyft customer service representative to get back to you.

Do you have a Lyft complaint? Leave a review of your experience with Lyft on PissedConsumer.com.

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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