How to Contact Lyft Customer Service to Resolve Issues?

Lyft was founded in 2012 and has since grown to become the second-largest ride-hailing service provider, after Uber. Over the years, Lyft has expanded its range of services to include food delivery services, rental cars, and bike sharing.

However, despite its convenience, there are thousands Lyft reviews on PissedConsumer.com. The most complained about issue is poor Lyft customer service with most users having difficulty reaching the company to have their issues resolved.

As such, one of the top customer questions is: How to contact Lyft customer support? This article discusses how to reach out to Lyft on various channels.

Number of Lyft reviews – 47.2K

Lyft rating* – 1.8⭐⭐

Lyft claimed losses – $8.5 M

Successful calls – 5%/380K

Resolved issues – 437

Key Insights

• In 2023, Lyft made gross bookings of $13.8 billion with $4.4 billion in revenue.
• As of Q2 2024, Lyft’s popularity was at an all-time high of over 23.7 million users, up a 10-% year-over-year.
• Despite its popularity, both drivers and riders are frustrated that there is no Lyft customer service number to call directly.

How to Resolve a Problem With Lyft Customer Service 

Riders' and drivers’ reviews on PissedConsumer.com indicate that customers are dissatisfied with the Lyft customer service. The company has a 1.8-star rating and thousands of complaints. The most common Lyft complaints on PissedConsumer include:

• Difficulty reaching Lyft support.
• Unauthorized charges.
• Failure to pay drivers.
• Undelivered food orders.
• Driver issues characterized by a no-show, delayed pick-ups, rudeness, and failing to take the customer to the requested location.

One customer narrates his frustrating experience with Lyft. In their review, they describes his experience with Lyft as “the worst customer service…” and “deeply frustrating”. 

...despite multiple attempts to resolve this with various support agents, no solution has been provided, leaving me unable to log in and access essential services.

Lost property, especially phones, is among the most widespread cases described in Lyft reviews. People are not satisfied with Lyft customer service that could care much in their opinion. For example, in a similar incident, another reviewer (#6294661) claims that 

Tried a million ways to contact literally anyone and there was zero ways to communicate .

How You Can Contact Lyft Customer Service?

Let’s take a look at how to contact Lyft customer service via different channels.

How to call Lyft customer support?

There is no Lyft support number that you can call to resolve various issues that you may encounter when using the app. However, you can leave your number for them on the Help Center page to reach you. Here are the steps to follow:

There is no Lyft customer service phone number that you can call to resolve various issues that you may encounter when using the app. However, you can leave your number for them on the Help Center page to reach you. Here are the steps to follow:

• On the help center home page, scroll to the bottom to the “Still Need Help” section. 
• Click on “Contact Us.”
• On the new page that opens, select whether you are a rider or a driver. 
• Then select a category that best describes your issue.
• At the bottom of the particular issue’s help page, click on “I still need help.”

You will be presented with a form to provide your email address, phone number, and details about the issue for Lyft customer service to get back to you.

Reviews on PissedConsumer indicate that customers are disappointed and frustrated that there is no phone number they can call to have their issues addressed. In review #6196235, the customer said that Lyft customer support is “very confusing and hard to contact with a problem.”

How to reach Lyft customer service via email?

There is no way to write to Lyft email support directly. To contact Lyft via email, you need to reach out through the help center. Follow the instructions above to fill a contact form on the Lyft help center. The Lyft support team will respond to you either via email or phone number. You can reply to the Lyft email for further assistance if it is not indicated as “no-reply.”

How to speak to Lyft support via the mobile app?

If the Lyft customer service phone number was not helpful, you can try to reach out their support using your mobile device. Below are the steps to follow to contact Lyft customer service via the app:

• Open your Lyft app and log in to your account.
• At the right-hand corner of the home screen, tap on the three lines.
• Scroll down to the Lyft help section.
• Select the category that best describes your issue.
• Follow the prompts provided. 

Still, customer reviews indicate that it is difficult to get assistance via the Lyft app. For example, in review #5649915, the customer said:

There is absolutely no way to reach anyone about anything. Even their in app help leads to a dead end about the simplest solutions…

How to contact Lyft customer service via website?

Lyft has an elaborate help center with a wide range of FAQs that address the most common issues customers encounter on the platform. To access the help center, visit Lyft.com, scroll to the bottom, and select “help” either under Driver or Rider. 

Browse through the categories and select the FAQ that best relates to your issue or enter your question in the search bar.

Source: lyft.com

Say you want to get a refund from Lyft. In that case, browse the help center or search “how to get a refund from Lyft.” A similar procedure applies if you have an issue with a lost item.

Source: lyft.com

If you do not find answers or a solution, scroll to the bottom of the article to “still need help” and click on “Contact support.”

Source: lyft.com

Fill in the contact form provided and submit it for a Lyft customer representative to call or email you.

How to contact Lyft customer service via social networks?

Lyft, Inc. has social media presence on Facebook, Instagram, and Twitter. On Twitter, Lyft has two pages @Lyft and @AskLyft. The @Lyft page directs customers to go to @AskLyft for customer support. 

However, customers leave their comments and complaints on both Twitter pages. Lyft customer representatives’ response to customers is generic and typically reads: “Please DM us at your earliest convenience, so we may further investigate!”

Some customers find that although Lyft customer support is highly responsive on Twitter, they do not help resolve issues. 

Source: x.com

Notably, while it is indicated that the social media team is available on Facebook every day between 5 AM and 6 PM PST, there hasn’t been any recent activity on the Lyft Facebook page.

What is the Best Way to Contact Lyft Customer Support?

If you have an issue or question, start by visiting the Lyft help center to read the FAQs article regarding your issue. You may also reach out via the Lyft app or on Twitter @Lyft or @AskLyft. Note that there is no way to call or email Lyft support directly. Lyft reviews indicate it’s not always easy to get through to customer representatives on various channels and when you do, the representatives may not be helpful. 

What has been your experience with Lyft customer service? Write a review on PissedConsumer.com

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.