It Works! is a multi-level marketing company that sells skin care, weight loss products, and nutrition supplements. They say that their products are effective in enabling customers to reach their health and lifestyle goals.

Is It Works safe? Do they have favorable policies? How easy is it to reach It Works customer service? These are among the top customer questions to the company. We sought their answers from the company's official website and other reputable sources, as provided below.

Below is an overview of the company based on customer reviews on PissedConsumer.com

It Works Q&A

It Works rating* – 1.6⭐⭐

Number of It Works reviews – 2.4k

Successful calls – 9%/15.3k

Claimed losses – 250K

1. How Do I Contact It Works! Customer Service?

The first line of It Works customer support is an FAQs section on itworks.com that addresses the most common customer issues and questions in the following categories:

  • General products
  • Food and supplements
  • Cosmetics

Suppose you can't find an answer or solution to your question or issue through the FAQs section. In that case, the best option is to contact the It Works customer service representatives directly via phone, fax, email address, live chat, or social media.

It Works phone number: (786) 706-1095

Fax: 888-711-3760

The It Works phone number is open throughout the week between 6:30 am to 8:00 pm CT from Monday to Friday and 8:30 am to 5:00 pm CT on Saturdays and Sundays.

You need to have an account with the company to access customer support through the live chat option. You will be required to provide your username, customer ID, email address, a category of the issue you are reaching out about, and whether you are a distributor or a customer.

It Works customer service

ItWorks.com has social media presence on Facebook, Instagram, Twitter, and Pinterest. The customer service representatives are most engaging on Twitter and Facebook. Customers come to these platforms to ask their questions on the feed or as comments on recent posts. You can also send a direct message.

There are numerous It Works complaints in regards to their customer support. The most common ones include difficulty getting through to the It Works customer service representatives and getting helpful solutions. In response to It Works reviews on Pissedconsumers.com, you'll see that the company representative apologizes to the consumers and provides a phone number, email address, link to the company's support page for further assistance.

ItWorks company comment

2. How Do I Cancel ItWorks.com?

As evidenced by It Works complaints, many consumers would like to find out how to cancel their orders and memberships. While some customers complain about being locked into a 90-day subscription, others are dissatisfied with the products, and others would like to cancel unauthorized orders.

For instance, in the It Works review (#2562274), the customer would like to cancel their membership and autoshipment.

I was not informed when I first started that I had payments taken out of my account now because I was not informed of that information my account is in the negatives. No one told me how to cancel my membership and the payments...

According to the It Works cancellation policy stipulated in the Loyal Customer Agreement, customers can opt into the Loyal Customers Program by either paying a $50 membership fee or enrolling in the 3-month autoshipment program.

Once you opt into the autoship program, you might not be able to cancel It Works until the 3 months have lapsed and all the autoshipment orders have been fulfilled. Otherwise, the company will charge you a $50 membership fee.

After the 3 months, you can contact customer support at least 2 days before the shipment date to have It Works cancel the autoshipment program or membership. The autoshipment orders continue to be fulfilled even after the 3 months until you contact customer support to cancel.

The It Works cancellation policy further states that any accounts that have not been used to purchase in 24 consecutive months are deleted from the customer database. You will have to open a new account to make an order after your account has been deleted.

It Work cancellation policy

3. How Do I Return It Works Products?

Some It Works! reviews indicate that customers would like to return their products. The It Works return policy stipulates in detail the terms of returning products whether you are a customer, retailer, or distributor.

According to the It Works return policy, customers are responsible for the loss of items during the shipping process or the shipping costs associated with returning items. Incomplete orders, broken, damaged, and defective It Works products should be reported within 60 days.

It Works returns policy

If you are enrolled in the membership program or auto-shipment program, your It Work return will not cancel your monthly autoshipment orders. Items bought at an ItWorks.com event must be returned or exchanged at the same place of the event within working hours.

4. How Do I Get a Refund from It Works?

The It Works refund policy requires that items be returned within 30 days. To initiate the return process for an It Works refund, log in to your account and follow the returns self-service process. You will be issued a shipping label. Use a traceable shipping method to return the items to the returns processing center. All products should be returned to the It Works Returns Processing Centre address:

IT Works Marketing, INC.
4505 Newpoint Place, Suite 200
Lawrenceville, GA 30043

For returned items to be eligible for a refund, they must be accompanied by the original or a copy of the original packing slip. The items should be in new or unused condition (i.e. without any defects, damages, or alterations). The customer may be required to avail the products for inspection by the company's customer representatives.

Once your returned items arrive at the Returns Processing Centre, they are inspected within 10 days. If you are eligible for an IT Works refund, it is processed to the credit card you used to make payment. Depending on your credit card company, the payment may take up to 10 business days for the refund to reflect. If your returned item is not eligible for a refund, the It Works customer service will notify you.

Orders that are undeliverable or marked as "Return to Sender" are referred to as refused orders. They are assigned a $15 refusal fee which is deducted from the refund. Since the refused orders can take up to 90 days to get to the Returns Processing Centre, a refund is not guaranteed.

It Works refund policy does not apply to personalized and customized items. All Returned items eligible for a refund are subject to a 15% restocking fee.

To exchange products, you should contact customer support to request an exchange before returning the original items. Call the It Works phone number or log into your account and submit a support ticket within 30 days. The support ticket should indicate the product you'd like to return and the item you wish to exchange for.

It Works refund policy

As seen from It Works reviews, even when the customer was eligible, the company did not follow through with the refund. One reviewer reported that the company did not address refund procedures in cases of unauthorized charges (review #2559097).

didn't put order any items today, and then my credit card was charge? Please stop the transaction.

5. Do It Works! Products Work? Are They Safe?

Several It Works! reviews indicate that customers are disappointed with the products as they did not work as anticipated. Also, some customers would like to find out: "is It Works Safe." For instance, in an It Works complaint (#2423120), the customer reported one of the company's products (Thermofight X) caused them to throw up and their belly to hurt.

It Works Thermofight X Review

In response to the question "Is It Works safe?" the return policy states that different products produce different effects with different people, and the company does not guarantee any specific results. As such, they do not offer a money-back guarantee should the It Works products not work as expected.

It Works returns policy terms

In this article, we’ve outlined the detailed answers to the top It Works FAQs according to consumer reviews. If you have a question or issue that hasn’t been addressed, reach out to the company's customer service or search their FAQs section. If you‘d like to share your experience with this company, please leave a review on PissedConsumer.com

Freelance Writer

By Winnie
Health and Beauty Expert

Winnie is a freelance writer and B2C content expert who specializes in health and beauty, cafes and restaurants, fitness products buyer guides and researches. She has been working with international clients since 2012.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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