It Works! is a multi-level-marketing company that sells skin care and nutrition supplements. The company is most known for its body wrap, which is advertised to firm and tone problem areas. PissedConsumer has received numerous It Works! questions, with the most popular relating to reaching It Works customer service, canceling memberships, and wrongful billing.
- How do I contact It Works! customer service department?
- What are the terms of membership?
- How do I cancel an ItWorks.com membership or subscription?
- How do I cancel an order?
- How do I get a refund?
- Do It Works! products work? Are they safe?
- How much do distributors make?
Top 7 Consumer Questions for It Works!
We have gathered the most popular questions here and answered them to the best of our abilities.
1. How do I contact It Works! customer support department?
There are two ways to contact It Works! customer service. Users can call the It Works! toll-free number, 1-800-537-2395, Monday through Friday, 6:30 am to 8:00 pm or Saturday and Sunday, 8:30 am to 5:00 pm Central. It Works! customer help can also be reached through the Customer Portal or eSuite sections on the www.itworks.com, which are available to customers with member accounts.
2. What are the terms of ItWorks.com membership?
According to www.itworks.com, customers can become "loyal customers" and receive wholesale prices of It Works! products. There are two ways to become a loyal customer: by committing to three months of automatic shipments or by paying a $50 membership fee and placing a single order for a product.
3. How do I cancel www.itworks.com membership or subscription?
This is one of It Works consumers’ top questions for the company. Several PissedConsumer users have posted It Works! complaints stating that they have been locked into a three-month membership without giving their approval. It Works! review claims unauthorized charges from the company on their credit cards stating,
"I am still being charged after my initial 90 day period…I was told by the person that enrolled me that it was for only 90 days yet money is still coming out of my account…I am very unhappy with this as I was not expecting this to happen and am very disappointed with this…"
Unfortunately, the company does not have an It Works! FAQ section where they explain why these things happen, but its website does explain how customers can cancel memberships in its customer agreements.
These documents state automatic shipment programs can only be canceled after the customer’s initial 90-day commitment is satisfied. Customers “may cancel the autoship program at any time after the three (3) month commitment has been fulfilled.” Customers can end automatic shipments by logging into their account and canceling their membership online or by calling the It Works! customer care number at 1-800-537-2395 or 952-540-5699 Monday through Friday, 6:30 am to 8:00 pm or Saturday and Sunday, 8:30 am to 5:00 pm Central. All cancellation requests must be completed at least two business days prior to the next shipment date. It should also be noted that customers who cancel their automatic shipments before their three-month commitment is reached will be charged a $50 membership fee.
4. How do I cancel an It Works order?
The It Works! retail customer agreements address this matter briefly while discussing refunds.
The customers can cancel orders by contacting It Works! through the Customer Portal or eSuite sections of the website or by calling one of the company's two customer service numbers: 1-800-537-2395 or 952-540-5699.
Loyal customers can order cancellation requests but they must be completed at least two business days prior to the shipment process date, according to It Works! Loyal customer agreement.
5. How do I get a refund from ItWorks.com?
This is another popular It Works! consumer question. Again, there is no It Works! FAQs regarding this issue, but the company’s return policy addresses this matter in the return policy section, which clearly states that refunds are not always guaranteed. In fact, the policy reads that the company “does not guarantee specific results nor offer a money back guarantee.”
However, customers can still send products to It Works! Returns Processing Center for a refund “inspection.” When the center receives the returned order, it will inspect the product. The It Works! consumer help team will notify customers if a returned item is not eligible for a refund.
If an item is eligible, the company will issue a refund to the credit card used to purchase the order.
To returns orders, customers need to send them to this address:
IT WORKS! INC.
4505 Newpoint Place
Lawrenceville, GA 30043
To request a refund, It Works! return policy advises customers to follow any directions sent with the product. Customers should be aware that they must pay for return shipping and use a traceable shipping method. All products must be postmarked within 30 days of their original ship date, and any opened products or packages must be in “new” condition, with the original packaging, packing slip, and tags still attached.
The company defines “new” condition as being “without any alterations, defects or damages that would prevent the resale of the item,” according to the policy.
6. Do It Works! products work? Are they safe?
These are broad questions not easily answered, and we found no It Works! FAQs regarding this matter. However, the company's name seems to indicate that their products do work, but It Works! clearly states on their website that their products “have not been evaluated by the Food and Drug Administration” and are “not intended to diagnose, treat, cure or prevent any disease.”
In addition, It Works! answers this question in the customer agreement by claiming that it cannot guarantee “specific results” from any of its products.
Many It Works! complaints involve products not working as described. Reviews posted on PissedConsumer describe how some customers have experienced problems with certain products. For example, one It Works! Keto review on PissedConsumer.com said the keto coffee caused them to break out "into a rash"
“I purchased the keto coffee, and turns out I am allergic to an ingredient that is used (MCT oil I believe that is what it's called). I had went to Urgent Care and paid a co-pay on top of it because I was breaking out into a rash because of said product…”
In an additional It Works! cleanse review, a customer claimed the product gave them "terrible headaches."
”Although the Cleanse did seem to cleanse and release bloat, it causes terrible headaches that last for days. The first time I did it I wasn't sure that the headaches were from the It Works Cleanse but after a second 2-day Cleanse a month later I'm sure that they cause headaches…”
Other It Works! products reviews indicate that some supplements made people sick and caused stomach pain.
That being said, the company does attempt to address It Works! consumers' questions on their website with a "Product Coach" web page, which answers It Works frequently asked questions about some of their products.
7. How much do It Works distributors make?
This is a complicated It Works! frequently asked question. It Works! is a multi-level marketing company, meaning distributors can reach different "ranks" and “levels” after a certain number of sales are made and/or members join under them. A distributor's level determines how much money, or what kind of percentage of sales, he or she makes. The company’s compensation plan is available online for more detailed information. That being said, according to It Works! 2016 annual income disclosure statement, the average monthly income of distributors that year was $179.00.
This concludes the top It Works! consumer questions. If you did not see the answer you were looking for, you can try one of the options below:
- Leave a review for It Works! and perhaps someone will have a solution.
- Ask the company via our Questions and Answers
- Contact It Works! using the contact info on PissedConsumer.com.
- Post a review to share your experience with others, and get an insight on how to solve your problem.
By Kim Smith
Fitness and Online Shopping Expert
Kim is a fitness and online shopping expert with a background in journalism. She has been writing professionally for more than two decades. Kim has worked with digital media corporations and several non-profit businesses, including Habitat for Humanity and Serenity House.
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