What Do Real Customers Say about Thor Industries RVs?

Life or just a vacation on the open road is a dream for many travelers. The idea of driving a large motor home through stunning scenery and parking in beautiful settings every night is tempting for those considering buying a new camper.

One of the most common RV brands, Thor RV is responsible for making many of the campers on the road today. The campers are certainly attractive, but is Thor RV a good brand? We looked at Thor Industries reviews to find out. 

Key Insights

• Thor RV is the parent brand for popular camping brands like Airstream, Jayco, Keystone, and Dutchmen. 
• Thor Industries, which includes many camper brands, is not the same as Thor Motorcoach, which specializes in drivable camper vans and buses. 
• All new Thor campers include a warranty that covers build quality issues, but not maintenance or travel damage. 

Who is Thor Industries, and what RV brands do they own?

Commonly confused with Thor Motorcoach, a Thor Industries subbrand of driven buses and vans, Thor Industries is a major RV manufacturer. Their brands include popular campers like Keystone, Jayco, Airstream, and Dutchmen, and many others, which you could check out in our list of RV brands ranked. 

Thor Industries Reviews - 200

Thor Industries Ranking – 1.7 ⭐⭐

Claimed Losses - $5.3M

Successful Calls – 3%

While Thor Industries is commonly mentioned in RV buying guides, we wanted to know what customers thought about their campers. We turned to online reviews to find the truth. 

Is Thor Industries a Good RV Brand?

There are currently 200 customer reviews about Thor Industries, and those reviews have given the brand 1.7 out of a possible 5 stars. While many of the brands under Thor Reviews have their own collection of reviews and ratings, overall, customers have complained about Thor RV quality in many reviews about their consumer issues with the brand. 

While customers do praise the chassis, or frame of the camper, as well as the floorplan layouts, Thor RV reviews express frustration with product quality and Thor customer service. 

For example, in one review, a frustrated customer explained his Thor RV problems with customer service and issues under the Thor RV warranty. 

The customer identified problems with the roof of his camper and requested that it be repaired under the warranty. The customer claims Thor denied the repair because “it is not leaking.”

How to Contact Thor Industries Customer Service?

According to reviews, there are many questions and concerns about Thor RVs, and most of these issues take several phone calls to resolve or even discuss. Thor Industries reviews note that it can be frustrating to work with the company’s customer service representatives and that many issues are not resolved, including warranty issues as described above.

To contact Thor Industries, you can call 800-622-6757. Thor Industries also provides contact information for its many brands on the Thor Industries website. This contact page includes websites and phone numbers for each subbrand. 

Source: thorindustries.com

How Much Does a Thor Industries RV Cost?

Since there are many brands available under the Thor Industries umbrella of brands, there are many starting price points as well. Additionally, there are many types of campers. A pull-behind trailer will cost considerably less than a motorhome that is driven. 

What Are the Pros and Cons of Buying a Thor Industries RV?

With such a wide range of camper types and products and quality levels, there are many pros and cons of the various Thor Industry RVs.

Build Quality

Customers often complain about the build quality of Thor Industry RVs. For example, one customer complained that their “interior furniture is tearing up because of the poor materials [Thor] used.”

The customer reports that the company tried to resolve the issue, but sent more of the “same crap that was originally installed.” 

Another customer identified many issues in a new camper that weren’t properly repaired. 

This motorhome was returned to the factory after we had it for 6 months with over 20 items to be repaired. When we got it back after 3 months, they had repaired 5 or 6 items.

Features and Floor plan

Customers often cite the floor plan and the layout of the campers as positive. Customers like the options for the floor plans and enjoy the features of the various campers. Granted, customers can expect more features as they move up the product quality tiers produced by Thor.

Pricing and Resale Value

Thor campers range in initial price from roughly $10,000 but can easily jump to $30,000 and then again into the $80,000-$200,000 range depending on the type of camper you are trying to buy. 

Like all campers and vehicles, Thor RV campers do experience depreciation once they are purchased and used. This can significantly impact resale value, which often surprises customers who feel they barely used their new camper before trying to trade it in or sell it. 

Service Concerns 

As one of the cons, reviewers share frustrating experiences about Thor Industries and its subbrands’ customer service. PissedConsumer users rated the customer service 1.5 points out of 5 possible and shared that only 3% of their issues were resolved after a call.

What Does the Thor Industries Warranty Cover?

According to the Thor Industries website, the warranty covers “the repair or replacement of certain parts of your RV that may malfunction or fail.” However, the warranty is limited to one year and does not cover accidents, natural disasters, lack of routine maintenance, or general wear and tear.

After one year, camper owners must cover the cost of repairs themselves or use an extended warranty they chose to purchase.

Tips for Choosing a Good RV

Buying a motorhome or RV is not the same as buying a car or a home. It’s a specialized type of vehicle that comes with its own set of requirements. If you’re considering buying a new travel trailer or motor coach, be sure to consider a few best practices.

• Research brands and reputations.
  Different brands of campers have different reputations, and most of those are based on quality. A camper company that is making campers too quickly is shortchanging the quality control. Other camper companies are known for high standards of quality and customer service. Spending some time reading forums and reviews can help you avoid known issues.
• Avoid impulse buys.
  New campers look and smell good, but there are often problems lurking that you have to research and discover. Buying something because it looks good at the surface level can leave you with a mess. Likewise, you should never buy sight unseen.
• Inspect campers carefully.
  All campers look pretty good when you first walk into them, especially if they are brand new and never used. But it’s the details of a camper that cause problems. Look in every corner, every cabinet, and at every seam and rivet. A bad seal on one window can destroy a whole camper.

New campers are fun, but they can be expensive, and many new owners don’t realize the amount of maintenance and upkeep a camper requires. Check customer reviews and be mindful of common consumer issues before buying. 

Join a community of camper owners on PissedConsumer.com to share your experiences, ask questions, or leave a review about your experiences with your new camper.