Since the onset of our feature “Questions and Answers”, consumers have been asking about different things. The most popular among which can be united into the following seven groups: refund/cancellation policies, a luggage policy, how to contact Megabus customer service, reservation, and printing of the tickets, children's safety, and transportation. Let’s find out how Megabus FAQs and Terms and Conditions along with blogs and forums dedicated to Megabus USA issues can answer such consumer questions.


Megabus Rating* - 2.1

Megabus Reviews – 2.8K

Megabus Claimed Losses - $240K

Megabus Issues Resolved - 4

7 Most Common Questions to Megabus on

1. What сan I do if I missed a Megabus bus?

Megabus refund policy is pretty straightforward about this matter: no refunds are issued if it’s passenger’s fault that he/she has missed the bus.

According to information on

...No refunds or credits will be given in instances where customers miss the bus; however, reservations can be changed on our website up until 6 hours prior to departure.

What to do if you miss a Megabus bus

One of the customers complained about Megabus customer service when his bus was missed not because of his fault. And here what he said about it.  

2. Can I catch a Megabus bus at the next bus stop?

However, there is no clear answer on whether the passenger can catch the bus at the next stop or not, that can be found in Megabus FAQs or Terms of Service, there is a policy about the ticket reservation:

“...A copy of your reservation information is also sent to the e-mail address provided at the time of booking. Reservations are only valid on the trip(s) date, time, origin and destination as stated on the reservation. This is an example of what a reservation looks like. 10-1843-090513-M21-1500-WAS-NEW”

Can I catch a Megabus bus at the next stop

Since the name of your next stop will differ from that was supposed to be an original stop and time of the departure stated in the reservation number, it can be considered invalid.
However, you may still try your luck and catch the bus at the nearest stop on the route using information on the or contact Megabus customer service team.

3. Can I cancel a Megabus ticket?

According to Megabus FAQs, the passenger can’t just cancel the bus ticket and get the refund. Also, customers shouldn’t expect reimbursement if the bus journey was canceled or delayed due to weather or road conditions, traffic or other reasons for which Megabus is not responsible for.

The only option the passengers have in such situations is to trade in the ticket for another bus trip no less than 3 hours prior to the departure.

“Once completed, megabus reservations cannot be canceled or refunded, but they can be traded in for another journey up to 3 hours before your original scheduled departure...”

How to cancel a Megabus reservation

But it should be noted that the customers should pay additional fees for such trade-ins: from $3.00 to $7.50 depending on time before the departure. Also, there can be extra payments if, for example, the reservation was changed on the phone. It's what Megabus Help says about it: 

“...Customers wishing to change a reservation must do so at least 3 hours prior to the departure time of the existing reservation.

A trade in fee ($3.00 for trade ins more than 24 hours from departure,

$5.00 for trade ins 6 to 24 hours from departure,

$7.50 for trade ins 3 to 6 hours from departure) and a $2.50 new reservation fee, or $7 when the change is made by telephone…”

Otherwise, consumers can contact Megabus customer service for more information.

4. How much is it for an extra bag on Megabus?

Megabus luggage policy says that one passenger can take just one baggage item. This piece of luggage should be no more than 62 inches, taking into account that its size is a total of all its dimensions: length+width+height. The weight shouldn’t exceed 50 pounds. The customer may take just one small carry-on handbag aboard according to Megabus Help information.

“...Customers are advised that megabus will accept up to ONE (1) piece of luggage per passenger reservation. For guidance this must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds.

Passengers can also take onboard one (1) small carry-on bag that will fit in the overhead storage compartments or under the seat.

Maximum bag sizes that are commonly used for airline carry-on, such as wheeled rectangular bags are typically too large to be taken onboard the bus and will not be permitted in the passenger area.”

So first, the customers should make sure that their baggage meets the requirements. In case, they need to take more than one piece of luggage, then the passengers have to purchase a separate ticket for this extra baggage item.

“...If you wish to take an extra piece of luggage, you should purchase an additional travel ticket in advance of travel. This guarantees your luggage space on the bus, which is limited…”

5. How do I print out a new Megabus ticket with the correct departure time?

Megabus USA states in its “Making Reservations” section that printing of the ticket is not necessary; all you need is just a valid registration number that you should have received with your email about changes.

“Megabus will send an e-mail or text message using the information provided, at the time of booking regarding any changes to your service. This may include stop changes, schedule changes, canceled services and weather advisories. This information is also posted on the service advisories section of the website.”

The same information is restated in a “Travelling on bus” tab:

Besides a kind greeting, passengers are required to present a valid reservation number, provided at the time of purchase, when boarding megabus. While not required, we do suggest you bring a printed copy of your reservation confirmation email, as this will include your reservation number(s).

No physical tickets are issued for travel.

Your WorldPay transaction ID # or your order # will not be accepted as proof of a reservation. Make sure that you obtain a reservation number for each trip you reserve...

Do I need to print out a Megabus ticket

6. Do I have to print out a Megabus ticket, or can I just show it on my phone?

Megabus’ standpoint regarding this matter is clear: it’s advisable to print out tickets but not a must. What you need is to show a Megabus driver a valid reservation number and you can show it on your mobile device.

Can I show a Megabus reservation number on the phone?

However, to avoid losing the data because of any unexpected issues with your phone like its malfunction or discharging, it’s better to print out the ticket or an email with a reservation number.
It is worth saying that printing out Megabus ticket is not required only for domestic journeys (e.g. within the USA).

Do I need to print out a Megabus ticket to travel abroad

7. Do all Megabus buses have seat belts for a baby car seat?

Megabus USA claims in its FAQs that children under the age of 7 are recommended to use a child safety seat; however, it’s not obligatory. So, it can be implied that the child may not spend the whole ride in a baby car seat.

“...Children under the age of 7 are recommended to use a child safety seat that meets applicable government regulations for motor vehicle use and is in a state of good repair….”

The “Traveling on a bus” Megabus Help tab claims that all the buses have seatbelts. The buses that do not have seatbelts are substituted.

“All megabus operated buses are equipped with seatbelts. Children under the age of 7 are recommended to use a child safety seat that meets applicable government regulations for motor vehicle use and is in a state of good repair. Please note that for operational reasons megabus may need to substitute a replacement vehicle which may not have seatbelts.”

Are all the Megabus busses equipped with the seatbelts?

In case your own question doesn’t fall into any of these groups you may:

● Ask it directly to business via our Questions and Answers section on a company reviews tab;
● Call directly to Megabus customer service team using our free customer call feature;
Post a review to get through to Megabus customer support of the business.

*The company ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company’s profile. The algorithm parameters are: users’ rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject to change in the future.

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